SUMMARY:

• Nine years of Technical IT Analyst and Quality Assessment Lead in diverse fields of SDLC
• Responsible for set up, support and management of compliance projects
• Responsible for UAT/SIT environment trouble shooting, root cause analysis and problem resolution in areas of system expertise
• Interacted with clients to determine the testing and datacentre patching schedules adhering strictly to the target date of release
• Monitored and executed daily batch jobs, file processing and application logs
• Expertise in using Unix/Linux commands to access the applications NAS folders, configurations, external SWIFT servers to investigate and validate file transfers
• Core debugging technical skills to access system logs, NDM node issues and failed MQ jobs
• Executed ad - hoc batch jobs and SQL scripts on request
• Analysed project requirements to implement automation as appropriate
• Ability to interact well with employees, vendors and customers
• Actively involved in Test Management R esource F orecast, Test Plan, Risk Management and Closure Report
• Created detailed requirements document from use cases, Test Matrix and Traceability Matrix etc.
• Performed web service response testing using the SOAP UI tool
• Tested the Mobile REST Web services using the RESTCLIENT tool to validate the Request and Response string on both HTTP and HTTPS port
• Strong in Manual Testing, Automation using QTP and performed test management using Quality Centre (QC, ALM)

TECHNICAL SKILLS:

• SQL
• Oracle
• Microsoft Share Point
• SOAP UI
• JIRA
• ALM
• QTP
• Bugzilla
• Java
• C#, .net
• Perl scripting
• Unix
• Linux
• VB scripting
• Shell scripting
• DML/DDL SQL

EXPERIENCE:

Confidential, Tampa, FL

Lead Test Support Analyst

Responsibilities:

• Managed and resolved service/problem tickets (JIRA) promptly and within established SLAs
• Performed batch monitoring
• Performed file processing, executed/monitored job runs and followed up for failures
• Executed Oracle SQL queries for data extraction
• Responsible for end to end VTM and Database patching activity on different servers such as application server, db server, MQ servers and screening servers mounted on different nodes, one datacentre at a time to reduce downtime during business hours
• Performed health checks for APAC, LATAM, Mid-West, South-West servers in all regions
• Co-ordinated green zone approvals for server downtime due to WAS and HIS upgrade by interacting with Business users, Dev, Infra, Webhosting teams
• Executed complex Unix/Linux commands to access applications NAS folders, configuration files and logs to investigate issues
• Monitored Confidential -screening mail box, tickets, alerts and notifications by timely acknowledging issues and providing speedy resolutions
• Worked along with Singapore team off NAM hours, served as a point person for hand overs and pending activities
• Co- ordinated changes, approvals, hand overs and fixes using Microsoft RCM (sharepoint)
• Lead the 4 mandatory meetings every week, Track UAT/SIT tickets, Health check analysis, Ageing tickets and CR’s and daily status meeting

Confidential, Tampa, FL

Senior Database tester

Responsibilities:

• Introduced and pioneered QA processes for Confidential Enterprise Mobile Messaging Solutions
• Participated in the scrum meetings with stakeholder to discuss the product backlog and created estimates for end to end testing in Agile 2-3 week sprint releases
• Executed SNPP, SMPP, SMTP, WCTP, TAP protocols functional and regression testing on the Web application using REST open source web service
• Validated the TCP/IP servers performance by number of received packets, errors and packet collision on the backend Linux servers
• Performed backend testing on Unix servers for monitoring the CPU usage, memory, load and status
• Performed the following SQL databases testing
• Constraints Validation
• Data Consistency
• Data Correctness
• Data Completeness
• Data Quality
• Null Validate
• Duplicate Check
• Complex Joins for retrieving data from relational tables
• Logged defects from the current sprint and backlog using defect management tool JIRA/Bugzilla

Confidential, IN

Senior Quality Assurance Consultant

Responsibilities:

• Tested all mission critical London Clearing House Confidential CHAPS automated trade and settlement application - CLEARNET
• Created Test plan and Test strategy mapping to the business requirements document
• Prioritized and delegated testing tasks for user stories within a Agile sprint
• Performed Functional, Compatibility, reliability testing on the application adhering to strict sprint deadlines
• Created and executed high performance complex SQL queries for retrieving data from database table and mapping of different functions and screens of the application
• Validated the database tables for primary and foreign key constraints
• Performed the defect triage, finding defects, assigning priority for defects and documenting them using JIRA
• Executed user testing (UAT) prior to the software roll outs
• Assisted the client with technical support on the bugs reported by support team after implementation
• Performed end to end mobile application testing on Intel WIDI video/audio software
• Performed functional, regression, Integration testing on streaming videos and audios between different platforms
• Conducted user testing on prototype version and wire frames of the application
• Tested video streaming on different device model and operating system like Android or IOS, smart phone or tablet
• Performed load tests for video and audio latency
• Tested the hardware servers for device compatibility
• Executed user acceptance testing (UAT)

Confidential, NY

Quality Assurance Analyst

Responsibilities:

• Managed resources, schedules, and tasks for an agile QA team of three testers
• Performed back end testing on Unix servers for monitoring the CPU usage, memory, load and status
• Performed integration testing on different applications within Confidential
• Responsible for conducting UAT and successful sign offs on projects
• Created and executed complex SQL queries for database validation
• Performed demos and presentations upon conclusion of iterations
• Entered defects, escalated bugs and ensured 0 bug leakage to production using JIRA
• Conducted cross training for analysts moving in and out of the scrum team

Confidential, NY

Quality Assurance Consultant

Responsibilities:

• Served as an OATS and OTS test lead for EnGard application
• Designed test plans and test cases for development iterations
• Manually performed back end testing on the AUT executing unit test cases and debugging Unix shell scripts
• Validated the database tables for data mapping of different functions and screens of the application
• Executed the Database Stored Procedures to ensure the table fields are being updated as required by the AUT
• Validated the Stored Procedure forAllow Null condition
• Successfully logged, escalated and retested defects into Bugzilla
• Worked closely with SunGard offshore services (SOS) development team in India
• Contributed to retrospective and process improvement meetings