SUMMARY:

• Over 13 years of experience in Testing and Quality Assurance of Mobile, Web - Based, Client-Server, Multi-Tier and ERP applications and over 7 years of managing experience handling multi-application project releases, mobile testing, resources, schedules and deliverables.
• Experience with QA/QC Methodologies including Black Box, White-Box, Gray-Box testing and QA Strategies to ensure the Quality Control.
• Expertise in writing skills and setting up standardized procedures for BRD, SRS, FRD and Data dictionary documents
• Knowledge of Software Development Life Cycle (SDLC) methodologies including Waterfall model, V-Model and Rational Unified Process (RUP), Agile processes like scrum, XP, DSDM and Lean Software Development.
• Master in change management skills in the technical, strategic and structural areas as required by the business for successful deliverables
• Expertise in resource management cross training resources within limited budgets.
• Expertise in working in an agile environment gathering requirements and achieving solutions through collaboration between self-organizing and cross-functional teams
• Extensive experience in Manual Testing and expertise in creating automation environment using Win Runner, Quick Test Professional (QTP), Load runner, Quality Center, Rational Functional and Performance tester. Mobile automation tools like Eggplant, Calabash, Squish and Continuous integration tools like Jenkins.
• Experience in Developing and Executing Test Plans and Test Cases from Requirements and Design Documents.
• Strong experience in performing Smoke, Unit, GUI, Functionality, System, Integration, Performance, UAT, End-to-End and Regression tests.
• Expertise in testing ERP systems like SAP, Data Warehouse systems like BW / BI / BO and Cloud based systems like Workday.
• Experience in creating Requirements Traceability Matrices.
• Proficiency in Development of Templates, Standards, Bug Reporting, Error Documentation and Training Materials.
• Proficient in Managing Delivery Schedules as per Business/Functional Requirements.
• Excellent team player with good Written and Oral Communication and Interpersonal skills. Experienced in providing Knowledge Transfer to team Members and End Users.

PROFESSIONAL EXPERIENCE:

Confidential, Newark, NJ

QA Manager

• QA Team Manager, resource manager, Onsite/ Near shore /Offshore coordinator handling multi- platform testing for iOS, Android, Windows, Linux and Mac Environments for the Consumer Confidential App.
• Set up QA team and environment from scratch and made QA a very important part of the product life cycle
• Worked on setting up automatic builds configured on Jenkins to support the daily build process so that the builds are created whenever changes to source code are committed
• Made QA a integral part of the highly agile environment from Inception to Production for every release
• Head the daily scrum meetings as the scrum master
• Set up automation environment for mobile platforms using Calabash, Xcode and set up daily automation autosys jobs configured to Jenkins to kick off smoke and regression test suites for every release.
• Desktop and Web automation was done using CodeCeption, Selenium and Squish tools and daily autosys jobs were set up for automation to kick off as and when new builds arrive.
• Provided custom reports and daily reports to higher management to give a clear transparency of the QA progress
• Set up JIRA as a defect and requirement management tool and Zeohyr as a test management tool.
• Worked closely with the product and design teams to come up with the expert design solution for the app and how it can be continuously improved
• Provided training and direction to the team to accustom to the changing needs of the startup.

Environment: iOS, Android, Mac, Windows and Linux Platforms

Tools: JIRA, Zephyr, Squish, Calabash, Xcode, Jenkins and Selenium

Confidential, Cranbury, NJ

QA Manager

• Accomplished quality assurance human resource objectives by recruiting, selecting, orienting, assigning, scheduling, employees, communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, planning and reviewing compensation actions, enforcing policies and procedures. Headed a team of 120 resources including onsite and offshore with 40 applications under the Private banking division globally (US - AMRS, AP and EM) with monthly releases.
• Achieved quality assurance operational objectives by contributing information and analysis to strategic plans and reviews, preparing and completing action plans; implementing production, productivity, quality, and customer-service standards, identifying and resolving problems, completing audits, determining system improvements, implementing change.
• Met quality assurance financial objectives by estimating requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions.
• Developed quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures, establishing critical limits, monitoring procedures, corrective actions, and verification procedures, monitoring inventories.
• Validated quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence, determining operational and performance qualification, writing and updating quality assurance procedures.
• Maintained and improved product quality by completing product, company, system, compliance, and surveillance audits, investigating customer complaints, collaborating with other members of management.
• Acted as an environment release management specialist coordinating with the EM team for test environment support and maintenance, Check environment preparation for testing, Deployment of code in the server and packages in the database and maintaining the test DB server and troubleshooting. Also coordinated Interface set up with other systems and applications ensuring services are running between them and subsequent UAT release of packages after IST sign off.
• Tested mobile applications for Citi personal banking applications on iOS, Android and Windows platforms
• Performance testing on mobile applications using Eggplant was done
• Used HP Application Lifecycle Management for requirements management, test planning, functional, regression and performance testing and defect management. Prepared quality documentation using ALM Quality Center to create reports like daily dashboards and monthly dashboards by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.
• Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

Environment: Quick Test Professional - 10.0 for functional regression automation, Eggplant for Mobile automation, Load runner for performance testing, ALM QC 10.0, Oracle, MS Visio, MS Project, Windows XP and UNIX.

Confidential

QA Manager - HR IT

• Tested the entire HCM System covering the employee life cycle from hire to retire including various phases of Recruitment, Hiring, Onboarding, Position Management (Promotion, Demotion, Lateral move), Expatriation, Termination, Retirement and Separation
• Overcame major challenge in Workday Testing is understanding complex requirements related to Business Process with their integrations with Upstream / Downstream third party applications and converting them to End-to-End Test Scenarios for 100% Test Coverage
• Provided System configuration inputs in accordance with Solution Design & Configuration Workbook
• Provided Expertise in integrating the solution with third party systems
• Tested the Employee master data -head count reports, interfaces, conversions, Enhancements, Forms and Workflow.
• Ensured successful quality and timely delivery of close to 300 plus change requests per month including the BAU (Core HR, Base benefits, Payroll, Self-services, Re-lo, Manager Hierarchy, Org Management, compensation, RPR) and the HRIM releases for roll outs of HR across 57 countries including different payroll vendors
• Participated in AWS mobile cloud services testing including user authentication, data storage, content delivery and push notifications all from a integrated console.
• Involved in tools patch and tax updates to keep the PS version update.
• Provided Budget and resource estimates on a quarterly basis based on projects executed on hand
• Handled a team of 60 team members onsite and offshore, ensuring resource and skills management are up-to date and as required
• Conducted cross training sessions within the team to keep the knowledge update.
• Review daily status reports and resource updates and send in weekly reports to the higher management
• Track and meet on testing activities, including testing results, test case coverage, defects discovered and their status, performance baselines, etc.
• Document, implement, monitor, and enforce all processes and procedures for testing is established as per the standards defined by the organization. Ensure content and structure of all Testing documents / artifacts is documented and maintained and is audited for Fed readiness.
• Automated applications for regression testing and reduce timelines for QA efficiency

Environment: Quick Test Professional 10.0, People soft V 9.0, Oracle Tools Patch - 8.53, HPQC 10.0, Oracle, Mercury Quality Center, MS Visio, MS Project, Windows XP and UNIX

Confidential

QA Manager

• QA Team Manager, resource manager, Onsite/Offshore coordinator handling multi- applications with different technology, knowledge base and end user functionality. Working closely with the business analysts and development teams for requirements and release updates.
• Managed the QA releases and activities in the bank's investment banking area under the Confidential subsidiary. I was involved in creating standardized QA procedures for Leveraged Finance, Syndicated Loans and Mortgage backed securities applications.
• Involved in approving change management requests for release items to be tested and approve after functional execution.
• Acted as the single point of contact between Project management, Development and QA team for iterations, testing and deployment activities.
• Worked in a highly agile environment adapting scrum methodology for managing projects with changing requirements and business needs and adjusted timelines and resources to handle the needs with great success.
• Involved in onboarding resources within managed budget.
• Analyzed requirements and needed resources for schedule and delivery of projects and communicate it to the project manager accordingly.
• Used Predictive analytics statistic patterns to identify risks and opportunities.
• Involved in review for estimations, test conditions and test plan/script documents throughout the QA cycle of planning and execution.
• Involved in creating custom scripts for different applications which or UI based, .Net and Java involving custom spring frameworks.
• Responsible for generating standard solutions to solve issues in mobile Confidential and applications.
• Perform responsibilities of testing devices as well as provide contribution in developing regulatory compliance.
• Headed the credit card mobility app division at the bank bringing in innovative tools and procedures for mobile testing. Cross platform mobile devices were tested for this effort.
• Large amount of ETL data validation testing was done with the merger of BOA and Confidential as applications with similar functionalities and user base were combined
• Arrange the Hardware, software, train resources as per the changing needs of the projects
• Review daily status reports and resource updates and send in weekly reports to the higher management
• Track and meet on testing activities, including testing results, test case coverage, defects discovered and their status, performance baselines, etc.
• Ensure content and structure of all Testing documents / artifacts is documented and maintained. Assign task to all Testing Team members and ensure that all of them have sufficient work in the project. Document, implement, monitor, and enforce all processes and procedures for testing is established as per the standards defined by the organization.
• I oversaw regular status meetings with the team to target for timely delivery of milestones.

Environment: Quick Test Professional 9.0, Rational functional and performance tester, Load runner 10.0, SQL Advantage / SQL Squirrel, Mercury Quality Center 10.0, Informatica, MS Visio, MS Project, Windows XP and UNIX

Confidential, Jersey City, NJ

QA Manager

• Developed custom scripts for inter-application application testing between equity trading and fixed income applications
• Prepare the Software Test Plan.
• Check / Review the Test Cases document - System, Integration and User Acceptance prepared by test engineers.
• Escalate the issues about project requirements (Software, Hardware, Resources) to Project Manager.
• Ensure content and structure of all Testing documents / artifacts is documented and maintained. Assign task to all Testing Team members and ensure that all of them have sufficient work in the project. Document, implement, monitor, and enforce all processes and procedures for testing is established as per standards defined by the organization.
• Frequent status-check meetings with the Team.
• Act as the single point of contact between Development and Testers for iterations, testing and deployment activities.
• Organize / Conduct internal review trainings on various products.
• Prepare the Agenda for the meeting, for example: Weekly Team meeting etc. Attend the regular client call and discuss the weekly status with the client
• Motivate team members.

Environment: Quick Test Professional 9.0, SQL Query Analyzer, Mercury Quality Center 9.0, VB, Sybase, UNIX, MS Access, Windows XP/2000 and IE 6.0

Confidential, Jersey City, NJ

• Designing Test Plan, Test Cases, and the QA Process Document, Capturing Test Results, and capturing and resolving Test Anomalies using Mercury Quality Center.
• Executed and Maintained Scripts written using Rational Robot and QTP.
• Prepared test cases in accordance with the Confidential Standards of Documentation.
• Performed Functional and Regression Testing for new changes in application processes and verify the existing procedures.
• Extensive Database Testing done using Rapid SQL.
• Build of all applications tagged on the developer’s code was done using UNIX.
• Involved in running extensive AUTOSYS jobs using UNIX Shell Scripts
• Worked with Product Owners and Development Team on application enhancements and new features needed.
• Used JIRA as a Defect Reporting Tool.
• Involved in communication with offshore team (MLITS) members in order to provide the clear clarification of requirements and ongoing application changes.
• Provided Post Deployment Application Verification as Sign Off Process
• Actively involved in weekly status, product delivery and bug review meetings.

Environment: Quick Test Professional 9.0, Rational Robot, Rapid SQL, Mercury Quality Center 9.0, Java, Sybase, UNIX, Asp.Net 2.0, COBOL, MS Access, Windows XP/2000 and IE 6.0

Confidential, Boston, MA

QA Lead

• Defining the Testing Procedures for Systems Management group for FBCT as part of the Capital Markets testing team.
• Designing Test Plan, Test Cases, and the QA Process document that include Test Cases/Scripts, Capturing Test Results, and resolving Test Anomalies in an agile environment.
• Mercury Quality center was used for Test case creation and execution.
• Prepared test cases and executed them for the Order Management, Trading, and Compliance systems.
• Performed Regression testing for new developments and enhancement on the systems
• Created Integration test strategy followed by preparing test cases and execution for systems including home grown middleware systems, back end mainframe books and records systems, as well as vendor trading systems
• Responsible for identifying, assessing and recording near-term business needs, recommending business priorities, and advising businesses on options, risks, and costs versus benefits.
• Test all layers of the web application on UI with Macromedia flash front end with coding done on Flex.
• Automate the entire test suite using Quick Test Professional. Customize the scripts in both tree view and expert view using VBScript.
• Comparison of Databases with clear case.
• Tested the backend Inquira engine with built-in .Net tool for results relevancy
• Tested on the backend for both the upgraded and enhancement versions.
• Defect reporting was done using Resolve Clear Quest.
• Performed Risk Analysis of Automation; Build Management, Hardware, Test Execution, and Resource Conflicts
• Analyze performance requirements and create load test plan. Create virtual user scripts and Load Runner Scenarios to execute load and performance tests.
• Worked with Business system analysts and development team on system-investigated requirements.
• Conducting Regression tests for already reported Bugs to test whether fix was applied or not and to test and check that no baseline functionality was degraded during this.
• Provided production support during the install of the application and sign off as a lead.
• Provided testing resources where necessary to meet projects schedule requirements.

Environment: Quick Test Professional 9.0 Beta, Quality Center 8.2, DB2, COBOL, .Net, Macromedia flash player 8.0, MS Access, Windows 2000, IE 6.0 and Windows XP