SUMMARY:

• Confidential / Business/QA Analyst
• Efficient, good - natured, good reputation with former and current employers and managers.
• Computer expert: proficient in ALM/Quality Center, Jira, QTP, all MS Office applications.
• Effective, analytical problem solver, accurate, optimistic attitude.
• Proven leadership: able to manage and prioritize heavy workflow.
• Fast learner, well organized, highly motivated, embraces new opportunities
• Career committed: energetic with proven stamina (long hours, large workload).
• Team player: able to take direction, able to give direction.
• Internet application QA: Content and functionality Confidential including web console analysis
• XML: Parsing and analysis/verification
• Novice to Intermediate knowledge of SQL querying and databases
• UNIX and Mainframe (ACF2): Manual Confidential, system administration
• Automation: Confidential /QA of automation tools, failure analysis, entry-level Java use
• Test data: SQL query/Oracle DB Data Mining and conditioning test data to meet test scenario requirements
• Business Analysis: Communication/discussion of technical concepts to non-technical audiences
• “Outside the Box” QA: Ad Hoc edge case Confidential outside the general structure of requirements
• Strong knowledge and experience with both Agile and Waterfall SDLC methodologies
• Comfortable operating in an Confidential (3 Amigos) development environment
• Proficient use of the Atlassian suite of applications for Agile including Jira, Confluence, Bamboo and Stash from QA and reporting perspectives.
• Both Gherkin/Cucumber and traditional ALM/Quality Center test case development methods
• Extensive QA work in a “global” environment: Managing coordination of test and test planning efforts with offshore Confidential and BA partners
• Quick learning curve: Able to quickly learn business functions to be tested as well as Confidential tools/methods not experienced as much in prior project work

EXPERIENCE:

Confidential, Wisconsin and Columbus, Ohio

Digital Internet QA-Quality Analyst-Lead

Responsibilities:

• Lead all phases of requirements analysis, test planning, estimates, script development, script execution, defect management and test data mining and conditioning for a tight-timeline project for chase.com.
• Successfully established key internal and external partner relationships necessary to the project in a very short time frame.
• Project deployed to the production environment with zero defect leakage.
• Current work included co-leading a new internet and mobile application test and development initiative partnering with a well-known vendor.
• Lead Multi-browser and Mobile OS Confidential on physical as well as virtual devices.
• Performed test script development using Gherkin/Cucumber within an automation framework with Eclipse as the IDE and Jenkins as the execution tool.
• Provided key test data conditioning solutions for the internet application test team leveraging automation solutions designed by other functional areas through networking and relationship building.
• Provided Agile and Confidential (3 Amigos) coaching and suggestions to the internet application test team which was using the Agile methodology for the first time which included coaching on acclimation to using Jira. Also, collaborated with my direct manager in preparing execution/defect reports and designing dashboards in Jira for Senior Management use.

Confidential

Retail-Platform Quality Assurance Analyst

Responsibilities:

• Participated in all phases of the QA process including requirements analysis, test planning, estimates, script development, script execution, defect management and test data mining and conditioning for the regular release cycles of a large, complex java script-based system.
• Acted as lead for data mining, interface partner coordination, script development and script execution efforts for new ATM/Debit tokenization functionality for the Apple Pay initiative.
• Performed test script development in Gherkin-statement format in an Confidential (3 Amigos) setting.
• Aided in ad-hoc training for new joiners to the team.
• Built extensive interface, BA and Project Manager Partner relationships. Was requested to be the test lead for future card tokenization efforts by the primary Project Manager.

Confidential

Business System Analyst

Responsibilities:

• Relocated to Columbus, OH to join a newly formed system configuration team in the design and implementation of a new Confidential origination and processing suite of systems.
• Wrote SQL query jobs to promote large “pseudo-code” data table changes in Dev and QA environments.
• Responsible for analyzing, coordinating, and making Confidential origination system platform configuration and “pseudo-code” logic changes as a part of BAU and large system releases.
• Participated in Agile Sprints, working with QA Analysts and Developers to deliver configuration and code solutions for BAU and large system releases per SDLC protocol in an Confidential (3 Amigos) setting.
• Significant participation with BAs in requirement identification sessions and Agile JIRA story creation.
• Managed configuration tasks, stories and estimations in Jira for all activity on the fee management portion of the new systems.

Confidential

Quality Assurance Analyst

Responsibilities:

• Performed QA scripting, Confidential and analysis for the Chase Mortgage loan origination systems for both cycle and off-cycle iteration releases in a Waterfall methodology environment.
• Participated in the initial scripting effort for the current front-end POS mortgage origination system as it was being built.
• Attended and participated in functional requirement reviews, providing input on key Confidential iteration work items.
• Built strong relationships with BAs, application developers and Compliance as a foundation for successful release deployments.
• Led entire Confidential effort for a key element of a mortgage processing system base code software upgrade project.
• Helped build and develop a self-service automated test tool and led the effort to maintain and upgrade it.
• Volunteered and participated in Production implementation verification Confidential .

Confidential

Quality Assurance Analyst

Responsibilities:

• Responsible for all loan origination system and interface Confidential for Auto Finance as well as Confidential .
• Transitioned all Indirect Auto Confidential and System Administration duties to other individuals through extensive training sessions
• Built successful partnerships and trust with the Lines of Business, IT and vendor associates for mitigating risk.
• Provided complete loan origination system and BA support for nearly all Production and IT Confidential initiatives.
• Organized and executed all ER Quality Center requirement, test plan and script activity.
• Designed and implemented script and development request/design process for Auto Lending origination system releases.
• Performed all overnight Auto Lending and Confidential system implementation Confidential for releases, fail-over tests and Disaster Recovery events.

Systems Administrator-Production Support

Confidential

Responsibilities:

• Provided daily Auto Lending and Confidential origination front-end and back-end systems support to over 200 users and 8 loan sites.
• Planned and executed numerous projects including mergers, system deployments and consolidations.
• Executed UAT scripts for regular cycle release Confidential and helped facilitate system enhancements.
• Planned and executed training sessions for departmental staff.
• Acted as main system access contact during Milwaukee Auto Finance site audits
• Acted as lead user liaison for Mainframe access for Auto Lending IT and Systems Development areas.

Data Entry Clerk/Quality Assurance Auditor

Confidential

Responsibilities:

• Responsible for data entering indirect Auto Finance and home improvement loan applications faxed from auto dealers with 98% accuracy.
• Became the lead application entry QA auditor with experience and focus on HMDA elements.
• Conducted formal training presentations for new hires on HMDA loan application procedures.