SUMMARY:

• 14 years of extensive experience in Product life cycle roles involving specification, design, development, validation and sustenance and clear understanding & appreciation of the full development and test life cycle.
• Experience in Enterprise E2E Test, Integration Testing, Business Analyst, Manual & Automation Methodologies, Development, Analyst, Operations Support includes Confidential Device Testing in Android, iOS, CISCO (DNCS), Motorola ARRIS (DAC) & Pace.
• Extensive Experience in Telecom Wireless - GSM, CDMA, Cable MSO, Banking-Cards, Healthcare and Travel Domains.
• Expertise in setup and supporting Test Processes like Waterfall & “V”, STLC, Agile, Dev Ops, Iterative & Defect Life Cycle and Environment Mgmt, Test Tools and Techniques
• Expertise in testing in large scale Enterprise application and performed SIT, UAT, E2E Integration Testing, Continuous Integration, CT, Device Testing, Regression, Web Services Testing, Ops/Prod Support & Environment support.
• Worked on complete life cycle, Expertise in Test Planning, Design & Test Estimations, TDM, Vendor and Client Mgmt., Budgeting, resourcing, Metrics, writing and execution of Test Cases etc.
• In-depth of testing and BA experience in ecommerce Portal, Travel Services, Configuration Support, BSS and OSS (eTOM) Applications Testing (Fulfillment and Assurance), Billing System - Billing, Rating, Bill Presentment, GSM, SMSC, HLR, GSM - Core OSS, Banking Portals, Credit Cards, Payments, Redemptions, Mobile and Tablet Apps Testing - iOS, Android, etc.
• Expertise in CRM and ERP packages - Siebel 7.8, 8.1, Clarify 8.0, SAP CRM, Salesforce (Order Management, OSM - L2C, T2R), Order Management, Contacts, Salesforce Automation, E2E Billing systems in BSCS, CSG, AMDOCS, Oracle BRM.
• Onsite Client Visit: UAE (Dubai), UK - London, USA - Phoenix, Ohio, St. Louis, Charlotte and West Chester, PA.

TECHNICAL SKILLS:

Project Management Tools: MS Project (MPP), VISIO, MS Office Suite, Macros, etc.

Programming Language: Core Java, C++, VBScript, Descriptive programming, Shell ScriptsPL/SQL, Java, Linux, Ruby, Perl, MQ Series, Web services, HTML, XML, JSON

RDBMS: Oracle 10g/12c, Oracle-SQL, My-SQL, SQL Server

Operating System: UNIX, Windows, Android, iOS, IBM Mainframes

Defect Tracking Tools: HP ALM, Jira, Rally, Test Rail, and Bugzilla

Methods: E2E, Integration, Regression Manual and Automation Testing using “V”, Water Fall, Agile, Lean, Iterative and DevOps Model

IDE: IntelliJ, Eclipse, Edit Plus, and Notepad++.

Web Server: Apache Tomcat, IIS.

Code Management Tool: VSS, SVN, Maven, Puppet, GitHub, VM ware, Capistrano, Jenkins

Functional Testing Tool: HP UFT 12.01, HP ALM, HP Performance Center

Other Tools & Technology: Microsoft Office suite, MPP, Visio, BPM Modeling, XML, HTML, Rest Client, SoapUI, Net Cracker, Cramer, Siebel 7.8, 8.1 CRM- All Modules -eCommunications, Clarify 8.0 CRM, Salesforce UI, Salesforce Automation, Order Management, Oracle CRM, BRM, BSCS IX / PX, Resource Management, Payments, Product Configurations, Rating, Billing, Bill Presentment, Amdocs DDP-Order Management, API-Web Services, ACSR - CSG CRM, SAP ERP - CRM, SAP ECC, SAP HR, BEA’s Web logic Integration, ETL-Informatica, TIBCO EAI, AVAYA / CISCO IVR, MS Media Room, MSAN, AAA, Alcatel Lucent OBILF, DAC Configurations, CISCO Head End - Explorer Configuration (ECS), EC, DTACS, QPSK, GQAM, VOD, Meta Data Services, VOD Content and Search management systems, VOD- UDB Services, JMeter, Maven, HP Load Runner, HP UFT, HP Performance Center, HP ALM Tools and Administration, Custom Reporting, Settops Testing in Confidential 's - Motorola, CISCO, PACE, DTA devices, OTT Device, DAC and DNCS Head end, Guide Search - EPG, DRM, cDVR, Rovi Guide, Gracenote Guides, Oracle ATG, WordPress CMS, Endeca Search etc.

PROFESSIONAL EXPERIENCE:

Confidential

Test Transition Manager

Confidential

Lead Consultant in QA and BA

Confidential

Consultant and Lead - Dev and QA

Confidential

QA Lead

Confidential

Consultant - QA/Dev/BA

Confidential

Support Engineer

Responsibilities:

• Performed and managed the activities of the Functional Testing, Integration, End to End Enterprise Testing, and Specialized Testing, Confidential Device Testing, Automation - Continuous Integration and Continuous Testing, Performance, UAT, production and Operations Testing over Telecom, Banking and Travel and Health Care Verticals.
• Responsible for preparing the use cases, converting use cases to requirement, test scenarios and Test Cases.
• Identified and analyzed areas of potential risks in projects, planned corrective and preventive actions for the same.
• Analyze, Identification of business threads, Build Overall Test Plan & Test Strategy, Design Test Scenarios and perform Manual and Automation testing based on requirement. Also, provide support on Prod Test and Ops Maintenance
• Performed Test Data Management, Test Environment Setup, Test Cases Creation, modification and Execution in QC.
• Providing Production and Operations Support, Ticket Clearance, Providing fast resolution
• Experience in handling medium to large sized teams
• Developing and maintaining the overall Project Management, Initiation, Budgeting, Risk, Schedule, Monitor & Closure
• Strong influencing and high impact Communication skills to Business, Customer and other Support Teams (Dev/Ops)
• Having a flexible attitude and ability to quickly adapt, learn and implement new skills in less time
• Experience of handling Client Management /Vendor Management facing roles and constantly maintaining high levels of accuracy for the Deliverables provided
• As a Lead, Develop and maintain overall Integration, Development, Project Plan, Test Strategy, Test Plan, Automation, and Metrics for effective Development and Testing.
• Can translate business processes into clear and comprehensive Use Cases and test scenarios.
• Managing project deliverables, managing service escalations, complaints and client interactions
• Performs Planning, Budgeting, Forecasting, Allocation, Estimation, Reviewing and approving effort estimations for projects.
• Facilitating triage of quality issues in projects and applications. Prioritizing Dev, testing based upon requirements priority to support risk-based testing. Timely delivery of assigned modules
• Preparation of Weekly, Monthly & Test Summary Reports to client and other stake holders