SUMMARY:

• More than 11 years of experience in Information Technology and have strong exposure to Quality process and Methodology. I have experience through full life cycle of software testing including Test Design; Test, Test analysis, Test Strategy & execution & Defect Management and Test Closure. Have strong leadership and project management skills coupled with a supportive technical background.
• Have experience in CRM systems like Salesforce and Siebel. Capable of delivering optimized, effective and feature rich Mobile applications on popular platforms. Worked in high - pressure production environments and adhering to product quality standards. Have hands on experience with Selenium automation scripts.
• Strong knowledge of Software Development Life Cycle (SDLC), Object Oriented Analysis, Design and Programming (OOAD) and process improving strategies of SEI CMM, CMMI, Six Sigma.
• Experience in preparing Test specifications analysis, Testing methodology, Test plan & Test Cases/Scripts, Test & Traceability matrix, Test Summary Report and checklist formulation.
• Good experience in working on for reviewing Business and Functional Requirements and documenting test scenarios and writing test cases accordingly.
• Experience with testing on handheld devices like iPhone, iPad, Blackberry, Windows Mobile based devices and Android based devices.
• Good knowledge ofbackend server side and architecture deployment testing experience
• Proficient in Leading and managing teams from project inception to deployment covering all aspects of SDLC.
• Professional experience in performing Unit, Integration, Functional, Validation, Regression, System Testing, Load Testing, Stress Testing, White Box, Black Box, Deployment, Performance, Compatibility, UAT, GUI and Component testing.
• Extensive experience in quality assurance by using manual testing, HP Automation testing suite (Load Runner, Quick Test Pro, Quality Center, Test Director).
• Expertise in creating Enhanced Test Scripts by Test Automation Tools.
• Expertise in testing Web Services using SOAP UI.
• Strong experience in using Quality center/Test Director, Bugzilla, Testlink,JIRA, TFS and MS Excel for requirement management, test planning, development and execution and defect tracking.
• Strong knowledge and working experience in the Agile, Scrum and Test-driven development environments.
• Hands on experience on integrating Testing patterns, Designing charters for UAT and Component Testing in the QA methodologies.
• Good understanding of RDBMS Concepts and working knowledge of SQL
• Hands on experience on Java, JMETER and Zephyr.
• Experience with Agile Development, Test Driven Development
• Solid team player with exceptional leadership, interpersonal, and communication skills..

TECHNICAL SKILLS:

Languages: C, C++, JAVA, J2EE, HTML,XML

CRM & ERP Systems: Siebel Sales, Siebel Service, Salesforce sales cloud, Netsuite, PeopleSoft, SAP CRM, SAP ERP

Database: SQL, ORACLE, SAP

Operating Systems: Windows 2000/XP/7/10, Mac, Unix/Linux, Android, iOS

Tool: / Utilities File: MS Office, JIRA, Bugzilla, Quality Center, TFS, JMeter,SOAP UI, Scala, Selenium Web Driver, Mobile App simulators, Zephyr

PROFESSIONAL EXPERIENCE:

Confidential,Seattle,WA

QA Lead/Business Analyst

• Worked as an QA Lead and business analyst to design the website and its contents
• Worked with project team and founding members providing the Knowledge transition on the Content management system and help them in adding new features for the existing platform
• Involve in Project requirements discussions to understand the business needs and will taking part in the design discussions and QA Estimation
• Involve in the Test Planning and Test Design phases and take part in both Functional and Regression Testing of the application under test.
• Taking care of End-to-End workflow testing and support to Business for UAT and deployment assistance.
• Working with technical vendor to testing all key features to ensure feature completion
• Involved in creating a coherent and integrated messages across all three platforms online and offline
• Supporting founder with crow funding and marketing activities and providing technical support

Confidential

Senior Lead Product Engineer/QA Manager

• Involved in analyzing the gaps between the current state, risks/Concerns and industry best practices
• Recreated around 600 batch job in SANDBOX environment with model from production environment.
• Simulated Nearly 13000+ transactions per hour
• Execution of test cases including connectivity test, Transactions (Request & Responses), data management & UI.
• Agile project management support
• Worked with project team and Business analysts providing the Knowledge transition on the CRM system and help them in redesigning the new workflows for SaaS business model.
• Involve in Project requirements discussions to understand the business needs and will take part in the design discussions and QA Estimation.
• Involve in the Test Planning and Test Design phases and take part in both Functional and Regression Testing of the application under test.
• Taking care of End-to-End workflow testing and support to Business for UAT and deployment assistance.
• Working as Offshore Test Lead for the projects handled under India SFDC and coordinating with Onsite developers to complete the deliverable on time
• Involve in analyzing the gaps between the current state, risks/Concerns and industry best practices especially with respect to offshore component.
• Taken part in the System Integration Testing (SIT) till the Test Closure activities.
• Executed Selenium automation test scripts. Worked with Dev to identify and modify automation scripts using Java,TestNG and Jenkins integration for nightly builds.

Confidential

QA Lead

• App design for Android and iPhone and wireframing discussions
• Developing test plan, test cases for the mobile application
• Project planning, team member job assignments, test management
• Contacted regular internal knowledge sharing sessions which helped the team to gain knowledge on the new critical application.
• Created various knowledge reference documents as part of Knowledge transition phase and ensured that Knowledge repository has the right amount of information for client teams
• Played vital role to bring the team to stead state well ahead of the time
• Apart from the delivery, guided the team members on their deliverables items and ensure the team deliverables are on time
• Though it is new application, identified number of opportunities for the automation and automated three manual activities which consume more manual effort. This automation enables the team to save considerable amount of money by reducing manual effort
• Peer Reviews.
• Lead the team member on the tasks progress.
• Mentoring new joiners.

Confidential

QA Lead

• Setting up the core testing team.
• Involved in creating new templates and process to capture the metrics and make sure that the application conforms to set guidelines.
• Managing the process and delivery side.
• Guiding and managing the team members in setting goals and targets to enrich their application knowledge and technical skills.
• Participating business meetings with clients and dev teams to clarify requirements, prioritize tasks and report project status
• Resolving the bugs after triage meeting.
• Participating in the escalation calls for during UAT support.
• Daily report generation and delivering it to client.
• Respond to high severity and critical problems.

Confidential

QA Lead

• Designing and applying access controls using knowledge of Siebel Sales and access for users, roles and systems to data for each role
• Assisting support areas on a daily basis with troubleshooting complex integration issues with CRM backend and mobile app
• Working with users and project teams to understand security and architecture needs as related to Confidential Siebel environment,
• Monitoring and scheduling the jobs based on the project requirement
• Managing the creation and maintenance of user access of various applications and systems in an effort to centralize user access administration and to eliminate segregation of duty concerns,
• Researching, documenting and implementing processes, procedures and tools to mitigate risk and ensure an appropriate level of access control
• Analyzing requirements and preparing use cases.
• Developing test plan, test cases for the mobile application.
• Preparing testcases based on requirements.
• Working with both Client’s team & offshore team as a coordinator.
• Execution of test cases including connectivity test, Transactions (Request & Responses), data management & UI.
• Testing the application on specific handheld devices.
• Testing with different languages like Portuguese and French whenever needed with Interpreters.
• Defect reporting, tracking and managing.
• Regression testing & release management.
• Preparation of test completion metrics and release management.
• Application demo before the UAT to customers
• Support to Customer AT team during UAT.
• Tracking defects/enhancements reported during UAT to closure.
• Perform Project Post Mortem analysis.

Confidential

SeniorQA

• Analyzing requirements and preparing use cases.
• Developing test plan, test cases for the mobile application.
• Preparing testcases based on requirements.
• Execution of test cases including connectivity test, Transactions (Request & Responses), data management & UI.
• Testing the application on specific handheld devices.
• Testing with different languages like Portuguese and French whenever needed with Interpreters.
• Defect reporting, tracking and managing.
• Support to Customer AT team during UAT.