PROFESSIONAL SUMMARY:

• Over 10 Plus years of experience in the comprehensive testing of System, Web and Client/Server applications.
• Highly skilled in creating and executing manual and automated test cases and having good knowledge in QA methodologies.
• Experience in all types of testing including Unit, Functional, Integration, System, Regression, Sanity, User Acceptance Testing and Exploratory Testing.
• Expertise in various testing methodologies like White Box testing and Black Box Testing.
• Proficient in designing the manual test strategy and experience in testing automation environment using Win Runner, Quick Test Pro, and Quality Center.
• Good experience working with defect tracking tools such as Test Director, Bug tracking system, Red STS, Zephyr, Quality Center, JIRA and TFS.
• Extensive experience in Mobile/Tablet and web application testing, test plan development and test methodology to ensure all systems meet the company standards and end user requirements.
• Self - motivated, with strong technical leadership and interpersonal skills and ability to work independently in fast paced environment with minimum or no supervision, also set own goals to achieve results in alignment with organizational priorities.
• Ability to multi-task, adapt well to frequent priority changes and work under time constraints and deliver results by critical deadlines.
• Extensive consulting and problem solving experience.

TECHNICAL SKILLS:

Operating Systems: Windows95/98/2000Professional/XP, Windows 7, UNIX, MAC OS

Mobile OS: IOS, Jelly Bean, Android, WinMob, RIM, WAP, Brew

Languages: C, C++, HTML, Visual Basic, .NET, SQL

Databases: ORACLE 9i/8i/7.x, SQL Server 2010, MySQL

Scripting Languages: VBScript, JavaScript

Automation Tools: QTP, Quality Center 11

Configuration Tools: Concurrent Versioning Systems (CVS), Microsoft Visual Source Safe

Tools: TFS, TFS Release Management Guide, SQL Server Management Studio

PROFESSIONAL EXPERIENCE:

Confidential

QA Engineer II

• Analyzing, designing, building and testing high-quality product solutions that meet customer expectations.
• Working with Product Management/Product Owners and stakeholders to build understanding of business and solutions
• Designed functional and non-functional test cases that verify requirements and validate functionality
• Analyze user stories and technical requirements for validity, feasibility.
• Identifying gaps and weaknesses in User Stories, Technical Requirements, Acceptance Criteria and Unit Test Cases.
• Acted as liaison between management and development team for requirements and QA.
• Validated API using Fiddler tool.
• Validated the Response matches to DB and UI.
• Deploy Dackpack’s, Clone DB, Restore DB, Deploy latest DB to QA Env when needed using TFS Release management guide.
• Created SQL statements to validate data using SQL Server Management Studio and SQL Profiler tools.
• Defect Report, Triage, Track software defects and Track PBI’s using Microsoft TFS.
• Executed all levels of testing including but not limited to: System, Integration, Component Level Regression and Exploratory Testing.
• Used Methodical and repeatable processes to verify releases meet quality standards before launch.
• Applied Quality Engineering principles throughout the agile product life cycle to identify defect and design flaws.
• Helped define and adhere to the Quality Assurance processes established.
• Collaborated with the team to improve the quality of the deliverables and ensure the business needs are met.
• Review Pull Request and accept the code for testing.
• Updated details of Project, Daily Updates, Weekly Updates and any documentation in Atlassian Confluence Page.
• Deploy to QA Env, Alpha or UAT Env using TFS Release management Guide.
• Participated in Scrum team meeting, PBI Grooming, Test Case Review, Automation Test case review, Bug Triage meetings, War Room Integration Testing etc.
• Involved in Testing Production Deployments and Production Testing.
• Extensively used TFS and followed Agile/Scrum Process to track Multiple Projects.
• Assisted developers in debugging efforts by conducting root cause analysis by pulling logs.
• Executed Selenium Test cases and reported defects.
• Involved in Regression Testing using Selenium.

Environment: TFS, MTM, .Net frame work, Atlassian Confluence Page, SQL Server Management Studio 2015, SQL Profiler, Fiddler, Unix and Selenium.

Confidential

Sr. QA Lead

• Performed and Coordinated User Acceptance Testing to achieve 100% customer satisfaction.
• Worked on Emergency Web Page and General Maintenance Releases for both Verizon Communications and Confidential .
• Worked as a Prod Support Resource and as SME (Subject Matter Expert ) for .com Mobile and Tablets Apps and Application, Irrespective of the time issue is reported
• Tracked the defects and took responsibility until the issue is resolved.
• Worked on all the latest Devices Launches and Accessories launches including preorder and actual orders.
• Provided Management and Project team with daily defect report and status.
• Documented business rules and requirements in form that is testable and traceable.
• Validated content (prices, discounts, Images etc) from ATG tool.
• Performed the back-end testing to ensure data consistency on front-end by executing queries on the database.
• Validating Web services using Soap UI.
• Performed cross browser testing to ensure compatibility of the application on IE, Firefox and Chrome, Safari, and diff versions of Browsers and also validated for .com Mobile and Tablet.
• Validated HTML for site catalyst tags & image names using Page Engage tool.
• Ordered test accounts in time from Vision retrieval tool, and validated on all types of scenarios.
• Extensively lead post implementation verification (PIV) for general maintenance releases and ER (Enterprise Releases).

Environment: Quality Center, Windows NT, SQL Navigator 4.5,SOAP UI, XML, Latest devices.

Confidential

• Worked on Web/Mobile Application to deliver curriculum to the classroom following agile process.
• Picked the stories based on sprint planning and worked on Acceptance criteria for every sprint.
• Wrote Test Cases and Test Steps and executed all the stories for every sprint in JIRA and Zephyr.
• Extensively worked on API Testing Using Firefox Poster and Google Chrome Rest Console.
• Validated JSON Response with Database output, by querying the data for same scenario.
• Compared the JSON Response with Database output, by querying the data for same scenario.
• Formatted Plain text into HTML in the JSON File.
• Wrote and Validated the Data Base Queries.
• Worked on IOS Wrapper (IPad) and Jelly Bean (Asus Tablets). Using Xcode, worked on IPad simulator.
• Scheduled and attended Sprint and scrum meeting every day.
• Worked closely with Developer leads to get the builds on timely manner.
• Created Test Data, Test Accounts using Welsh Admin tool.
• Actively participated in Scrum meetings and Sprint Demos given to the customer and PO’s.
• Wrote Feature File using Gherkins code for automating the test process for all the scenarios for every user story/pilot programs.

Environment: JIRA, Zephyr, Gherkins code, Cucumber, HTML5, CSS3, Angular JS, Java/Groovy Grails, IPad, Asus Tablets, Mac

Confidential

• Involved with both manual and automated testing teams.
• Worked on multiple projects related to B2C, B2E and EPP website (www. Confidential ) upgrade.
• Worked on weekly Maintenance CR’s (i.e. change requests).
• Few of the major projects worked on included Access Manager, B2E, PPI, Accessory Store, CPC, FOM, Network Extender and Store Locator, Media Store, VZ Hub, Bill to Account and EWallet, 3D Secure, ETM - Order Automation, Account level planning (ALP), Share Every Thing.
• Involved in migrating two large systems from ASP site (Moxie) & Prepay to VZW server for B2E and B2C customers.
• Tested multiple portal related to Global navigation.
• Ordered test accounts in time from Vision retrieval tool, and Validated on all types of scenarios.
• Worked on Emergency Web Page and General Maintenance Releases for both Verizon Communications and Confidential .
• Involved in creation, enhancement and validation of various CRM (Customer relationship management) applications.
• Executed test cases manually using Quality center to check GUI and Functional features.
• Compared and analyzed actual with expected results and reported all deviations to the appropriate individual(s) for resolution using Quality Center.
• Experienced in working with Agile Methodology for implementing rapid and high coordination environment among development and QA teams using Scrum Model.
• Managed content (prices, discounts, Images etc.) from WMS tool for testing.
• Involved in Regression testing, System testing, User Acceptance Testing and PIV.
• Validated using VIPER Tool.
• Created Events in viper, and also played backed the sessions related to those events.
• Tracked Event vales using Enterprise Usability Manager (EUM) Tool.
• Created reports on weekly Sales basis Using HBX Analytics tool.
• Maintained automated test scripts for GUI, Functionality and Regression testing using Quick test Pro.

Environment: Quality Center, Quick Test Pro, Windows NT, IIS 4.0, SQL Navigator 4.5, .Net, XML.

Confidential

• Worked on multiple Handset applications like One Bill, Payment flows, Payment alerts (SMS), Messaging SMS and MMS, Post pay Advanced devices, MVM Account Level Pricing Plans, Mobile Accessory Store Launch, WAP Overhaul - It was majorly MVM app redesign, Hybrid solution for Smart Phones, MVM Share Everything Plans - New plans, Suspend/Reconnect for MVM, Free Usage Alerts - MVM, Change Features Enhancements, APPS like (My Verizon Mobile, m. Confidential ).
• Configured/Tested/Troubleshot Handsets for mobile and off- deck (WEB) Applications.
• Critically thought about how consumers will interact with the handsets being tested and turn those thoughts into test cases, bugs, action items, and avenues of discussion.
• Reviewed test cases and test results from other team members and units.
• Initiated and updated Problem Reports and Change Requests.
• Having very good experience in Simulator ENV and WAP 2.0 ENV.
• Worked on WAP browsers: Open wave, Access Net Front browsers, Opra, HTML browsers, IE browser, Blazer.
• Performed extensive Testing on various wireless devices with different network like 3G / 4G LTE for multiple mobile apps including My Verizon Mobile (MVM), Mobile Accessory Store (MAS) & Mobile Support pages.
• Whenever required also supported handset change control internal IT releases for MVM app to ensure extreme quality assurance.
• As a part of Internet Sales & Marketing Team, was involved in working with Device Marketing Team/ IT Teams to get latest software/ hardware updates to manually upgrade all test devices.
• Responsible for the checklist verification and Release sign off.
• Involved in Regression testing, System testing, User acceptance testing and PIV.
• Communicated the results and progress by writing test repots.
• Worked as a SMA (Subject Matter Expert) for the Handsets application.
• Did kick off meeting for the AIMS (Area internet managers) and explained Test Plan and Test Scripts.
• Reviewed test cases and test results from other team members and units in Daily Status Calls.
• Used QC (Quality Canter) to track defects.
• Validated Warranty Issues.

Environment: Quality Center, SQL Navigator 4.5, SMI Devices, Post Pay ADV Devices, Windows NT, IIS 4.0, SQL Server, JavaScript, HTML, XML