PROFESSIONAL SUMMARY:

• Confidential has around 10 years of consulting and advisory experience with strong background in the Insurance Domain. Has successfully driven testing endeavors related to technology transformation and Product implementation.
• Working as QA Manager/Program Test Lead for Ernst & Young in an INexus Implementation at Confidential . Managing a Team of 15 plus with both on shore and off shore includes client resources.
• Experienced in working on program inception and involved in creating master program Test Strategy, defining Testing Scope, providing Testing Estimation, resource planning, deciding the manual / Automation Testing tools, defining the environments /time lines and participated is all inception workshops
• Worked on project management activities like GANT chart preparation for the entire program in coordination with other work stream leads
• Expert on Jira project management tool, performed including project creation, back log loading, user creation, providing access /permission to each Jira user, sprint planning / closure, capturing the reports and updating the management and also trained both Confidential & Confidential and Client resource on Jira Usage.
• Performed a Build Master role in managing various Test, Development and Training environments, like co - ordination for Build, Deployment, Data Base Drops, fixing build issues, scheduling the build/deployments, providing stable environment to both onshore and offshore teams.
• Served as Test Lead in guidewire implementation at Confidential, Texas Windstorm for Policy and Claim Center, Non-Guidewire P& C implementations at State Fund and BWC-Ohio using Agile/Scrum methodology.
• Experienced in managing QA team in Large Insurance product implementation, where my responsibilities in creating and managing project related artifacts such as Test strategy, Test plan, Program Testing Status Report, Issues and Risks logs, Change Management, QA Documents / Templates (Test case, Defect Reports, productivity tracker), project metrics and Testing resource management documents
• Successfully communicated program & project progress and issues/blockers to key stakeholders and driven issues to resolution by implementing an escalation process.
• Organized and facilitated Scrum meetings, which included Sprint Planning, sprint closure /Daily Scrums or Stand-ups, Sprint Review & Retrospective.
• Organized and facilitated Defect Triage meeting, prioritize resolution of defects/bugs and Manage Backlogs, Work assignment to all the QA members
• Vast Experience in Testing tool and Testing methodologies like Agile-Scrum, Waterfall and Iterative Development.
• Removed impediments and resolved conflicts. Radiated information to ensure transparency. Participate in periodic sales support: demonstrations, preparation of RFP response and resource management.
• Expert at managing and working in cross-functional teams, and building collaborative networks and team.
• Exceptional interpersonal and communication skills. Wide international experience in different business and technical environments.
• Solid IT and business competencies, proven analytical abilities, excellent at coordinating components, solution positioning, resolving constraints and conflicts.
• Broad experience in IT solutions involving Distributed Web applications, Content management, Cloud and Hybrid applications, GIS, Disaster Recovery and Cyber security.
• Dedicated ability to drive teams, meet project goals on schedule, respecting quality, scope and cost parameters
• Wide experience in Stakeholder Management, Requirements Planning and Management, Gap and Impact Analysis, Definition and monitoring of KPIs, Change Management, Knowledge Management and Knowledge Transfer.

BUSINESS AND TECHNICAL SKILLS:

Testing Tools: Clear Quest, Quality Center, Soap UI, Jira, Confluence, Rally, Pivotal Tracker, Asana, API Testing using Postman, and net debugger

Languages: SQL, HTML, Java Basics, Selenium Basics.

Database and Tools: Oracle 9i, DB2 Version8.0.1, PL/SQL Developer, Aqua Data, SQL Server 2016.

Source Safe Tools: VSS, SVN, Clear Case and share point.

Domain Knowledge: P& C Insurance

Guidewire: Claims Center, Policy Center, Billing Center and Guidewire Portal

Confidential Powersuite: Claims, Policy and Billing.

PROFESSIONAL EXPERIENCE:

Confidential

QA Manager / Program Test Lead

Responsibilities:

• As Program Test Lead, involved from inception in creating master program Test Strategy, defining Testing Scope, providing Testing Estimation, resource planning, deciding the manual / Automation Testing tools, defining the environments /time lines and participated is all inception workshops
• Worked on project management activities like GANT chart preparation for the entire program in coordination with other work stream leads
• Playing a Scrum master role for the program using Jira as a project management tool, including project creation, back log loading, user creation, providing access /permission to each Jira user, sprint planning / closure, capturing the reports and updating the management and also trained both Confidential & Confidential and Client resource on Jira Usage.
• Playing a Build Master role in managing various Test, Development and Training environments, like co-ordination for Build, Deployment, Data Base Drops, fixing build issues, scheduling the build/deployments, providing stable environment to both onshore and offshore teams.
• Managing a Team of 15 plus with both on shore and off shore includes client resources
• Created and Managing all project related artifacts such as Test strategy, Test plan, Program Testing Status Report, Issues and Risks logs, Change Management, QA Documents / Templates (Test case, Defect Reports, productivity tracker), project metrics and Testing resource management documents
• Successfully communicated program & project progress and issues/blockers to key stakeholders and driven issues to resolution by implementing an escalation process.
• Organized and facilitated Scrum meetings, which included Sprint Planning, sprint closure /Daily Scrums or Stand-ups, Sprint Review & Retrospective.
• Organized and facilitated Defect Triage meeting, prioritize resolution of defects/bugs.
• Manage Backlogs, Work assignment to all the QA members
• Removed impediments and resolved conflicts. Radiated information to ensure transparency.
• Track and communicate team velocity and sprint/release progress - Created a Testing Tracker
• Participated evaluating vendor demonstrations based on product functional requirements and enterprise architectural fit; and presenting functional requirements,
• Tracking project dependencies outside of the project team's control and escalating issues as necessary.
• Monitoring and controlling the project budget.
• Communicate with management, engineers, product managers and support specialists on project issues
• Collaborate with cross-functional teams to gather business requirements related to ongoing development using Agile Estimating and Applied User Stories.
• Trained 5Client underwriter resources on testing, Mentored team members on the QA processes/ tools/version control systems

Confidential

End to End Module Lead

Responsibilities:

• As a Module Lead Involved in Work allocation, Daily Scrum call, Defect Triaging, Daily and Weekly Team Status.
• Participated in Rating classification, payroll and Audit modules JAD sessions.
• Involved Test planning, Test Case, Test Data Preparation and Time travel mapping and acceptance scenario creation for each module.
• Initiated and Established improvement in Testing Process and product Quality by introducing Deliverables standard guideline, Defects Root Cause Analysis standards, Test case standards and Defect Triage standards.
• Participating in Daily / Weekly status meetings, release planning, go, no-go decisions for releases.
• Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and to assist in troubleshooting and resolving issues.
• Involved in PAS and Billing Center BRD’s and SOW’s Meetings,
• Created a calculator for calculating Estimated Annual Premium for with different rating filing and with different tiers
• Working on Billing Center Stories, BRD, SOW’s and IVR system, lockbox payment, Ace audit system, Payroll system for End to End Test case preparation
• Introduced a New Sheet for time travel plotting for testing Date jump scenario

Confidential

Claims Integration / UAT QA Lead

Database Tools: SQL Server.

Responsibilities:

• Worked as an SME, Involved in Requirement Discussion, performed Gap Analysis, capturing story and Documentation for Black Comb consultants.
• Helped Business people and Product owners in UAT Test Plan Creation, UAT Test Scenario Preparation, setting up a Process for UAT testing and Defect tracking process.
• Involved in Speeding up UAT testing by helping folks with many product demos, function requirement Demos.
• Worked on Policy center, Billing center Applications and functional requirement for UAT Scenarios
• Involved in Work allocation, Daily Scrum call, Defect Triaging, Daily and Weekly Team Status to client and implementation partners
• Accountable for preparing Test matrices, Defect Validating, Defect Assignment and Closure in Rally.
• Worked on Major Integrations like ISO, check writing, Confidential Analysis, Solar Search, Bulk Invoice, document Thunder Head / Image Now Integration.
• Sharing functional and business Knowledge TWIA team Members and Black comb consultants.

Confidential, Oklahoma

Claims QA Lead

Database Tools: DB2 Version 7.1.1, PL/SQL Developer.

Responsibilities:

• AS QA lead Delegating task to QA team member, prioritizing the Defect and assigning it to Appropriate QA/Developer /BA.
• Working as SME with Business Owners, Development team, Project Managers and QA mangers to implement the Policy Stories as per business specifications.
• Sending Claim/Integration Team’s Weekly Status Report, highlighting the risks / road blocks with mitigation plan.
• Involved in Estimation, Test Plan Creation, Requirement Analysis, Test Scenario, Test Data Preparation and transferring knowledge to team mates.
• Accountable for preparing Test matrices, Defect reporting, Defect Validating, Defect Retesting, Defect Assignment, Defect Tracking and Closure in Rally /Jira.
• Performed Sanity testing, Functional Testing, Regression Testing, Adhoc Testing and Test Log Preparation.
• Worked on Major Integrations like CMS batches, check writing, NCCI POC change, Claims document Thunder Head / Image Now Integration, EFT payments.
• Introduced various testing process and standards at client place
• Helped Policy and Billing Team in Story - Test case execution, defect testing and with Acceptance Testing

Confidential, Ohio

Lead Claim QA Specialist

Database Tools: DB2 Version7.1.1, PL/SQL Developer.

Responsibilities:

• Working as SME with Business Owners, Development team, Project Managers and QA mangers to implement the solutions as per business specifications.
• Involved in Collaborative Review’s, Requirement Discussion and Gap Analysis with Business Analyst, Technical Architect and Customers
• Worked on Estimation to the Initials RFP’s and on any further Enhancement changes on claims Requirement.
• Involved in all phases of SDLC Confidential .g. Concept Phase, definition phase, development phase, deployment phase and close out phase.
• Involved in Requirement Analysis, preparing Test Design Suite such as Test Scenario, Test Case and Test Data Preparation and transferring knowledge to team mates.
• Performed Sanity testing, Functional Testing, Regression Testing, Adhoc Testing, Business specification testing and Test Log Preparation.
• Accountable for reporting defect & logging defect in Clear Quest, Defect Retesting, Defect Tracking and Closure.
• Managing Data’s in Clear Case and Zip line
• Coordination of QA activities with offshore development and testing teams in order to ensure project deliverables and time lines.
• Owned the responsible for validating and solving any claims issues/Defects observed by developers, QA’s, Business Analyst, and Customers
• Also, Owned Responsibility in Knowledge both Developers and QA’s on Ohio Project by providing Functional support on Product and Business Knowledge in the Absence of Business Analyst.
• Conducting Daily and Weekly Status Call with Offshore about the work projection and current work status and road blocks

Confidential

Team lead

Database Tools: DB2 Version7.1.1, PL/SQL Developer.

Responsibilities:

• Project Management including task creation and closure in Project Management System, work allocation to other team members and preparation of status reports.
• Involved in Requirement Analysis, preparing Test Design Suite such as Test Scenario, Test Case and Test Data Preparation and transferring knowledge to team mates.
• Performed Sanity testing, Functional Testing, Regression Testing, Adhoc Testing, Business specification testing and Test Log Preparation.
• Accountable for reporting defect & logging defect in Clear Quest, Defect Retesting, Defect Tracking and Closure.
• Managing Data’s in VSS, SVN.
• Knowledge sharing with team members and Documentation as per Confidential and client Procedures
• Delegating task to team member and providing daily project status report, regression progress report along with highlighting the risks / road blocks with mitigation plan.
• Coordination and communication with onsite team for query resolution and defects
• Attending Weekly calls with Client about the work projection and current work status.