PROFESSIONAL SUMMARY:

IT Professional experienced in Quality Management, Software Testing, Requirements Management, Project Management, Change Management and Technical Documentation spanning the full life cycle of product/project development. Areas of expertise include Card Processing, Payment Processing, Transaction Processing, Mortgage Processing and other various financial/banking applications and domains.

SKILLS:

Quality Management: Process Mapping/Improvement, Continual Improvement, Test Management, Quality Assurance, Release Management, Change Management

Project Management & Design: Project Management, Business Analysis, Requirements Gathering/Management, Design/Code Reviews, Implementation Management/Support

Methodologies: Agile, Feature Driven Development, Six Sigma, Scrum, CMMi, Iterative Development, Waterfall Development, Rapid Application Development, V - Model, TPI Next, Helix

Tools: Microsoft Office, MS Visio, MS Project, MS One Note, Microstrategy, Ab Initio, Team Foundation, SharePoint, HP ALM/Quality Center, HP Project/Portfolio Management, JIRA, Caliber, HP QTP, SOAP UI, HP LoadRunner, QA Load, Neo Load, Bugzilla, TestPartner, Project Server, PlanView, SQL, TOAD, OTRS, Test Manager, Fiddler, QAComplete, SVN, VMWare, Rackspace, BrowserStack, Spoon, TeamForge, HP PPM

EXPERIENCE:

Confidential

Director Quality Assurance

Responsibilities:

• Successfully partnered with various clients to:
• Build Quality Assurance organization
• Develop and implement Quality Assurance best practices/standards
• Implement high quality initiatives/projects within a timely manner
• Gather/document business requirements designing process flow diagrams for current and future state, ensuring traceability throughout development process
• Audit/assess quality practices providing areas of opportunity
• Effectively participated in the development and implementation of a Quality Center of Excellence within the division
• Profitably worked with sales executives and other key stakeholders to development Statements of Work for potential client engagements requiring quality assurance services
• Effectively engaged and coordinate offshore testing efforts/requirements as needed

Confidential

Director Quality Assurance

Responsibilities:

• Responsible for establishing, implementing and managing the quality assurance program and methodologies positioning the team to ensure organizational development and technological solutions have the appropriate quality level before and when they go into production.
• This includes planning and executing the quality assurance test effort to ensure accuracy and efficiency of technology and applications.
• Responsible for driving the overall QA test effort for software development projects including test planning, functional testing, non-functional testing (systems, integration, interface) and User and/or Business User Acceptance Testing. Serves as a team leader and Quality Assurance Advocate and acts as the principle actor in all software development activities promoting the values and advantages of efficient quality testing processes.
• Successfully restructured and reorganized team for optimum performance
• Successfully integrated business analysts into QA function for a blended BA/QA role within the QA Team
• Successfully developed and implemented both manual and automated testing frameworks, strategies and processes
• Successfully led and motivated team of 15+ full-time employees and 5+ contractors (onshore and offshore)
• Effectively implemented Quality Center and developed and implemented standards for same thereby increasing project throughput
• Effectively implemented web service test tools (SOAP UI) to increase quality and speed in testing of web services
• Successfully developed and implemented Agile/Scrum Methodologies with IT peers and participated in first several projects utilizing this new methodology

Confidential

Senior Director Quality Assurance

Responsibilities:

• Successfully launched a number of partner projects utilizing TSYS Total Systems platform (individual credit card and customized business card) in addition to in-house support applications and tools such as SQL, Ab Initio and Unix. Includes all aspects of product testing in addition to activities related to data migrations/conversions
• Successfully developed and implemented automated test strategies, processes and Mercury tools, Test Director, Quality Center, QTP and WinRunner, to introduce a more efficient and effective test process
• Successfully led and motivated team of 25+ full-time employees and 10+ contractors (onshore and offshore) implementing 250-300 product features per four week release
• Effectively led and participated in project to refine SDLC processes utilizing Agile Methodologies
• Effectively implemented “leading practices” and standards within department

Confidential

QA & System Administrator

Responsibilities:

• Successfully developed and implemented test automation strategies, processes and Mercury tools, Test Director, and WinRunner, to introduce a more efficient and effective test process
• Successfully led and motivated team of 10+ full-time employees and 5+ contractors
• Successfully restructured organization to align with long-term QA strategy and implemented a higher level of standard
• Effectively developed and implemented Quality Assurance “best practices”
• Successfully partnered with Operations Team to define and implement newly created business analyst function within the Operations Team

Confidential

QA Manager/Resource Manager Consultant

Responsibilities:

• Successfully managed and led QA and testing efforts for one of top five company initiatives for 2003 utilizing TSYS Point of Sale and Individual Credit Card Member platforms in addition to in-house support applications and tools such as Ab Initio, SQL and Unix. Includes all aspects of product testing in addition to activities related to data migrations/conversions
• Successfully utilized Mercury tools, Test Director, WinRunner and QTP, for automating and recording test cases and creating test data
• Successfully led and motivated team of 25+ full-time employees and contractors while implementing company top initiatives
• Completed all QA and test deliverables successfully on-time based on fixed project timelines
• Effectively worked with peers to develop and implement Quality Assurance “best practices”
• Provided education to various testing teams on standards, methodologies and tools
• Implemented a global testing standards committee to continually develop and refine user acceptance testing “best practices”

Confidential

QA/BA/PM Lead

Responsibilities:

• Successfully launched a number of partner projects utilizing TSYS Total Systems platform in addition to in-house support applications and tools such as SQL and Unix
• Successfully utilized Mercury tools, Test Director, WinRunner and QTP, for automating and recording test cases and creating test data
• Successfully worked with Marketing Departments to segregate and analyze credit card data for promotional marketing strategies utilizing SQL tools
• Responsible for providing instruction on MS Project and developing templates for project tracking
• Successfully implemented new code review standards and processes

Confidential

Project Manager/Managing Consultant

Responsibilities:

• Planned and implemented Office97 rollout for 2500 employees
• Effectively managed project to implement Adaptive Technology Hardware and Software for individuals with accessibility needs
• Successfully managed project to implement standard “best practices” for Workstation Support Unit. This involved writing policies/procedures for hardware and software deployment, orientation and training programs for the staff, as well as working with management to restructure the staff in the Workstation Support Unit
• Assist other consultants with career plans and client engagements

Confidential

Technology Operations Manager

Responsibilities:

• Successfully led and motivated team of 15+ full-time employees and 5+ contractors to ensure all organizational and departmental goals and objectives were achieved as planned
• Outsourced Help Desk to free up resources for technical projects
• Developed, implemented and maintained a Prioritization Model to track resources for all five regional offices more efficiently and effectively
• Successfully partnered with corporate office to facilitate/gather regional office product requirements
• Managed and implemented large scale projects accurately, on time, with no production downtime, and recognized as best of all 5 regions
• Recommended and implemented restructure of staff to better utilize resources and individual’s expertise
• Created, scheduled and instructed technology classes for various technologies within the company
• Developed business solutions for regional offices using such tools as PowerBuilder, Focus, C, C++, SQL