SUMMARY:

• Software testing and automation, including money processing systems
• Test plan creation, execution, and reporting; Create and execute test cases and test scripts
• Planning and prioritizing releases and upcoming sprints along with Business and Development Management.
• Defect detection and tracking and prioritizing with the Development Manager and escalation of Business needs.
• SaaS - Software as a Service. ; Web-based and client / server testing / browser.
• Written and oral communications, including:
• Defect Management: Documentation, Business Requirements, Test Plans, Test Strategies, Requirements Gathering Sessions, Stage Gate Reviews, Daily Standups, WebEx’s, Training, Training Manuals and ISO Procedures & Work Instructions.
• Conducting extensive User Acceptance Testing (UAT)
• Structured Query Language (SQL) - SQL Server 2008
• Oracle SQL Developer 1.5.5
• Working in and managing cross functional teams to support projects thought to completion.
• HP Application Lifecycle Management (ALM) 11.0 / HP Quality Center (QC)
• HP Unified Functional Testing 11.53 / HP Quick Test Professional (QTP) 11.0
• Training for Open Source Selenium IDE & WebDriver online courses.
• MS Team Foundation Server (TFS) - Visual Studio 2010
• Windows 7 / Windows 8
• Microsoft Office Suite 2010 / 2013
• Soap UI for testing API’s
• VL Trader and Infomatica for Billing file Interfaces and Monitoring.

PROFESSIONAL EXPERIENCE

Confidential, Irving, TX

SR Quality Assurance Analyst

Responsibilities:

• Senior Quality Assurance Tester
• Working in an Agile environment.
• EDI / Interfaces / Extracts Testing and Medical Carrier Setup
• Black & White Box Testing as needed
• UFT / QTP Training .
• SQL for backend testing of the tables and verification of the processes.
• Regression testing of existing Medical Carriers in Mainframe applications
• Transferring existing Carriers off Legacy systems to VL Trader and Infomatica for monitoring.
• System Integration Testing (SIT) - Backend testing to verify the development code as well as querying the database for information accuracy.

Confidential, Irving, TX

Quality Assurance Analyst

Responsibilities:

• Senior Quality Assurance Tester Lead
• Working in an Agile environment.
• Lead on Releases and On-Call Support
• Black & White Box Testing as needed for enhancements & projects.
• HP UFT (QTP) simple script creation for regression testing.
• System Integration Testing (SIT) - Backend testing to verify the development code as well as querying the database for information.

Confidential, Coppell, TX

Lead Quality Assurance Analyst

Responsibilities:

• Quality Assurance Testing, Business Analysis, Documentation
• Working in an Agile environment.
• Leading QA Teams of 8 to 12 QA’s onshore and offshore.
• Planning and prioritizing releases and upcoming sprints along with Business and Development Management.
• Training others and leading New Implementation Walk Throughs; (Train the Trainers)
• Knocking down roadblocks and getting questions answered for QA Teams.
• Manual Testing. Create test cases, execute test cases, test plans and test strategies.
• Automation Testing during sprints. Using ALM / QTP to perform majority of our regression test cases and building test data; such as user accounts.
• System Integration Testing (SIT) - Backend testing to verify the development code as well as querying the database for information. Worked step by step through system interfaces and API’s. Testing from the initial order entry all the way to invoice.
• Retrieving EOD transactions from POS systems and following them through our systems (ATM/or Store Locations). Tracking their transaction and acknowledgement into and out of the main ERP systems. (SAP and Peoplesoft)
• Worked with the User Acceptance testers to hand off each release on schedule. Scheduling Stage gate reviews to walk them through the new features while performing actual testing prior to hand off to UAT. (Smoke Testing)
• Banking Extracts and Interfaces - Customer Interactions, order files and transactions.
• Oracle Fusion Middleware
• ICash Banking Software - Money Processing Systems (iCash); CIT (Cash in Transit) Systems and peripherals equipment testing.
• E-Business Suite (EBS) & BAMS - Building Bank Branch Inventories and Testing of CompuSafe files, SafeServer. BAMS is an internal Brinks system for ATM’s.
• Extracts and Imports of Deposits and Orders. HTML, CSV and flat file formats. Editing of HTML files needed for creating test scenarios.
• White, Grey & Black Box Testing as needed for enhancements & projects.
• Working projects with our outside customers (Banks) and vendors (ATM) to ensure their upgrades as well as our own to the imports and extracts.
• Process improvement, Training and Mentoring of Quality Analyst’s on the team.
• Automation of Regression Test Scripts as needed through (QTP)
• Mentoring and Training of New Employees.
• Coordinating Daily Standup Meetings and Requirement Walk Through sessions.

Confidential, Arlington, TX

Quality Assurance Analyst

Responsibilities:

• Quality Assurance Testing
• Data Warehouse Report Testing.
• White & Black Box Testing as needed for enhancements & projects.
• Using SQL to test reporting & new table information as needed.
• Black Box Testing as needed for enhancements & projects.
• Working with development to work through defects and prioritize resolution ETA’s.
• Short contract I left after contracted period; position was too fundamental for my experience.
• Manager gave personal reference to new manager at Confidential .

Confidential, Arlington, TX

Quality Assurance Analyst

Responsibilities:

• Writing/Storing Test Cases, Business Requirements, and working through approval processes (Work Flows) for TFS requirements. (Agile Environment)
• Using QTP to automate customer web portals.
• Manual Test Scripts focusing on .NET/Windows and Web-based application.
• Using SQL to test reporting & new table information as needed.
• Agile work environment, with daily scrum meetings
• Black Box Testing as needed for enhancements & projects.
• Working with development to work through defects and prioritize resolution ETA’s.
• Position was contract only, moved on after 3 months and projects slowed down.

Confidential, Irving, TX

Business Systems Analyst

Responsibilities:

• UAT Testing prior to handoff to the UAT group and giving detailed information of the projects.
• Production Support - Frontline Line Response for Call Center; process resolution, data correction, release management for their customer’s data warehousing and web portals applications. Working with the Front Line users to improve processes. Front Line Users are within Hilton.
• Creating stored procedures for data maintenance and audience collections.
• Prioritizing IR’s (Defects) to ensure development stays on course per business needs.
• Data Management - Database Updates, Maintenance, Campaign Preparation Monthly Fulfillment reports back to Hilton Management (Customer). Data Warehousing with SQL testing to ensure accuracy of reporting needs.
• Business Consultant for process improvement and future enhancements.
• Gather project requirements for web marketing advertisement campaigns and call center system enhancements.
• Epsilon works in a Waterfall Environment. Gradually acquiring bits of Agile like daily scrum meetings.
• Facilitating Bridge Calls for scrum and RGS meetings as needed.
• Data Gathering using tools like Micro Strategy, Netezza and Cognos to collect audiences or groups.
• Coordinating with desktop support and development to ensure minimal system outages.
• Lead requirement gathering sessions to gain information for customer support and the development teams.
• Writing the final business requirement documentation of the project and getting sign-off.
• Assuring the company Web Sites are up and running and accessible for the customers.
• Quality Assurance Testing - Testing of system solutions, enhancements and reports.
• User Documentation and project acceptance sign-off.

Confidential, Dallas, TX

Quality Assurance Lead Tester

Responsibilities:

• Operations Support and Training of Call Center Personnel.
• Working with offshore units in India and UK.
• Working in an Agile Environment since 2005
• Automation Testing used ALM / QTP suite for mostly regression and data creation.
• System Testing of the Interfaces and databases as per development’s detailed designs.
• Responsible for Manual (80%) and Automated (20%) execution of test cases supporting end to end regression functionality on each release.
• Documentation all shared within SharePoint.
• Performed functional, Integration, System and automation software testing, each release as needed for their Web Portals as well as their ERP system - PeopleSoft.
• .NET/Windows and Web-based applications
• Validated that client and functional requirements were met via Use Case, wire frames, business requirements.
• Facilitated Bridge Calls for Scrum and RGS meetings as needed.
• Reported Daily Statistics via Excel Run Logs on the status of testing to Upper Management.
• Logged and Prioritized Defects and tested defect fixes.
• System testing of software conducted on a complete, integrated system to evaluate the system's compliance with its specified requirements.
• Created and stored test cases and requirements within HP Quality Center for Traceability.
• Responsible for testing API’s to ensure Portal Customers are receiving correct responses to their calls into the system. (Using SOAP UI) Testing communications between different systems as well as user interfaces calling others for specific information.
• Report Testing using Micro Strategy against the data warehouse.
• Wrote Test Plans for major project/releases as needed.
• Performed/Created tests within QC manually as well as QTP during projects testing web application’s Pay Per Click transactions processes.
• Conducted daily SQL queries on backend databases (Oracle and SQL Server) to ensure data integrity before and after test case execution.
• Production Support, working with the front line personnel to improve their processes, training and document system errors.
• Worked with multiple Scrum Teams simultaneously; 5 Week Sprints
• Coordination with DBA’s to ensure minimal outages during system testing & upgrades.
• Created and Prioritizing Defect Bugs within Test Track Pro.
• Tested the billing transaction system on back end of Oracle DB via PL/SQL or TOAD.
• Verifying the transactions were being executed correctly and to the right accounts.
• Verified System Response times and Performance; communication between Integrated systems is flowing in a timely manner.
• Communicated testing Risks to Sprint Teams for each release.
• Testing of Master Data Integrity; ensuring required systems can obtain the necessary information and reports are pulling the most current information.

Confidential, Irving, TX

Project Manager, Systems Analysts and QA Tester

Responsibilities:

• Experience High Speed Data ordering applications. Verizon COPS, Procurement GTEAMS, and A/P SME. SAP, Peoplesoft, American Software (Verizon’s Legacy Systems).
• Customer Facing: Provided User, A/P and Project Systems Support
• Trainer for COPS (Customer Order Processing System), SAP Requisitioning ; Purchasing & Receiving.
• Trained New System Enhancements and implementations. Training the Trainers.
• Production Support, working with the front line personnel to improve their processes, training documentation and analyze system errors.
• Facilitating Bridge Calls for scrum and RGS meetings as needed.
• Experience using IM, email trails for maintenance schedules, sprints.
• AHOC Reporting as needed for Procurement and Warehousing.
• Report testing using Focus against our data warehouse.
• Performed in Unix to re-loading archived files, printing functions and basic information.
• Validation and Maintaining of Training documentation.
• Executed inventory forecasts and planning
• Buyer/Planner for Confidential
• Managed 4 Expeditors as Sr Buyer & Lead projects on Procurement including A/P.
• Conducted RFQ’s & RFP’s when necessary for new or custom equipment.
• Responsible for incoming/outgoing EDI transactions resulting in Queued Order failures.
• Retrieving EOD transactions from POS systems and following them through our systems (ATM / or Store Locations). Tracking their transaction and acknowledgement into and out of the main ERP systems. (SAP and Peoplesoft) for Company financial reporting.
• Utilized WinRunner mimicking user Functionality, monitoring Back-End results and Regression Testing Systems. (SAP & American Software mainframe sys).
• Held Stage Gate Sessions for Sign off of code transferring from QA to UAT then to the Production systems