PROFESSIONAL SUMMARY:

• An accomplished IT QA professional with experience with various technologies, Project management, QA management and Quality Control to ensure successful and quality software delivery in all aspects of Product testing, Quality Assurance methodology, and processes.
• My responsibilities include strategic and tactical test planning, test documentation and metrics, test execution, defect management and reporting for manual and automated testing.
• Also, my daily interactions with the test team and management include categorizing and prioritizing workload for planning and forecasting of test efforts as well as performing gap analysis for Quality Assurance and Quality Control.
• As an Oracle functional test consultant, I performed validations of standard and customized features of the Fusion standard solutions, and tests the impacts on other areas of the Fusion Custom SOA solution and Oracle EBS suites for Financial and HCM solutions.

TECHNICAL SKILLS:

Operating System: Windows platform XP, Windows 7, Windows 10

Microsoft Office Suite: Office 2010 (Outlook, Word, Excel, Visio, Project, and PowerPoint)

Automation Tools (Exposure): QTP v11 (Quick Test Professional), UFT, Cucumber, Selenium, Jenkins

QA Tools: JIRA/Zephyr, HP ALM v11, HP Sprinter v11.5, SOATest, SOAPUI, Team Foundation Server (TFS)

Process/Methodologies: Rational Unified Process (RUP), Agile, and Waterfall, Assured QA Process

Database Tools: SQL Developer, TOAD, Access 2010

Project Management Tool: Microsoft Project

Interfaces: Jacada Fusion Workspace, J2E, XML, BEA Weblogic, Web - based applications, Point-of-Sale - Confidential Radiant Systems

CRM Tools: ICOMS (Integrated Communication Operation Management System) - Billing System, Siebel Analytics

PROFESSIONAL EXPERIENCE:

Confidential

EBS QA Lead

Responsibilities:

• Managed a team of 6 as the Procure to Pay QA Lead
• Assist with implementing QA processes and development QA artifacts
• Create test strategy, test plans, test scenarios, test cases, and project related documentation
• Analyze functional and technical requirements and translate them into manual scenarios
• Utilize ALM for test planning, test execution, and defect management.
• Define, document and maintain thorough test plans
• Provide ownership and accountability for assigned testing, keeping aware of progress and risks per milestone
• Ensure delivery against QA goals and objectives
• Provide effective communication regarding issues, objectives, initiatives and performance measurements against set plans
• Develop and manage quality assurance metrics for performance improvements within overall project
• Demonstrate a strong understanding of SDLC and QA’s role during each phase
• Coordinate and collaborate with Production Support, Functional and design teams to support the UN1FY initiatives
• Participated as UAT Coordinator for EBS UAT events

Confidential

Sr. Manager

Responsibilities:

• Enterprise Quality department, supported the Engagement and Support team for the following:
• Performed as the Interim Senior Manager for the Product, Business, Residential line of Business
• Engaged business stakeholders to collect and review all required artifacts for work requests coming into the enterprise testing teams
• Reviewed and Provided test estimations for the team
• Provided strategic and tactical leadership across EQA functional teams and full QA project lifecycle
• Accountable to provide integrated views of a project's EQA status to drive management success, test strategy, planning, and change
• Coordinated with leadership teams, project and release management, environment release management to support functional and end to end testing.

Confidential

IT QA Lead Consultant

Responsibilities:

• IT Shared Services Test Lead for Regression Test initiatives, application cross training, testing planning and test execution
• IT Test Lead, Oracle Fusion Projects, manage and coordinates all testing efforts for Fusion Custom applications
• Restaurant Solution Services - ServicePoint Test Lead, Web, and mobile testing. Provide Point-of-Sale (Traditional and iPAD) UAT test support, functional, regression and integration test ( Confidential - Radiant Systems)
• Develop and establish QA standards and strategy that is measurable for the Testing Services test team
• Engage the CFA Project teams and Leadership to collect, review, or document artifacts for test requests
• Oversee daily QA/QC activities of the Mobile, POS, iPOS, and Aloha Online Ordering test teams
• Utilize Remote Desktop and VNC software to access test labs and POS terminals for feature testing
• Utilize SMTools, SSUI, and Enterprise Store Workstation to configure and send updated files to POS and iPOS (IPAD) applications for feature testing
• Validate Report applications utilizing ORACLE Database Express Edition 10g
• Utilize HP ALM for all phase of QA Activities
• Create several reusable test sets and scenarios related to the implementation of in-store POS applications and enhancements, PCI compliance, integration and regression tests
• Integrate cross-functional QA approach to cross train resources for continuous test support
• Create and facilitate test strategy across diverse mobile devices and platforms: iOS, Android, Windows Phone, BlackBerry, and others
• Participate in collaborative discussions with CFA management to introduce innovative testing techniques and test tools to improve system test, regression test, and mobile testing
• Measure and improve effectiveness of existing functional and regression test suites. Provide and assist in testing estimations throughout the Delivery process
• Mentor, guide, and coach other QA team members in technical and QA perspective to ensure individual and team success
• Coordinate testing efforts by customer priority, support, and QA engineers. Provide resource management for the Testing Services test teams for the assigned projects
• Providing test support for data validations for multiple source to target systems, and upgrade systems for the 11i and Oracle Fusion migration for the HR and Equifax projects
• Participating in Operational Designs that Target Efficiency & Data Integrity
• Participating in Core Configuration Process Improvements & Ongoing User Administration
• Provide Data Stewardship to include Enrichment, De-Duplication, and Implementing Product Improvement
• Participating as an Oracle functional consultant to test the standard and customized features of the Fusion solutions, and tests the impact on other areas of the solution. This requires a broader view, business and functional knowledge.
• Support a team environment by implementing SCRUM framework, sharing best practices, maintaining an agile mindset

Technologies/Processes Used: HP ALM, JIRA, TFS (Team Foundation Server), Point of Sale (Radiant software), SMTools Node management tool, Light House Development Configuration (LHDEVCfg), SSUI (Database/Restore tool), HP ALM, HP Sprinter, QTP, Labor Scheduling, Time Punch, InFORM (Inventory, Order, Supply Chain) management tool, Mobile Apps, Windows Suite, SharePoint, Mobile Labs, Excel, SQL Developer, Notepad++, Oracle Fusion HCM and Fusion ADF forms, Waterfall, SCRUM

Confidential

IT QA Lead/Manager Consultant

Responsibilities:

• Perform Test Manager for the QA Engagement and Support Services at Confidential (In a ORASI consultant capacity)
• Support / Provide Test Estimations for QA hours and cost
• Support / Provide Resource Planning for various QA work streams to support engagement to delivery
• Support / Provide Test Strategy for various QA work streams to support strategic / validations teams from engagement to delivery
• Support/ Provide Management for the QA Team Leads to support strategic and tactical QA activities for the overall QA engagement for the INAV Application Portal team, KANA Content Management team, Business Intelligence Data Warehouse team, Web Services team, and providing integration support across Enterprise QA for various applications, i.e. eTTQ, ICOMS, UET, Edgehealth
• Utilize Microsoft Project and Excel to track and create reports for QA Project, Resource Plans, and Capacity Planning
• Create QA Work Tasks for the associated Milestones

Confidential

QA Lead

Responsibilities:

• Manage QA team of 35 resources (Onshore & Offshore) for EBI QA (EDW & OBIEE reporting) projects
• Provides a single point of accountability to the client to deliver the project in accordance with the QA’s project commitments
• Manages and directs assigned project QA resources and make decisions regarding the project direction
• Establishes the project resource assignments and ensures that the project is properly managed and staffed,
• Interact with external QA teams and cross functional team members, customer representatives, and all project management roles.
• Maintain client relationship, joint commitment with various teams to ensure the success of the test efforts and project
• Provide client reporting, metrics, and test scope to keep the project visible, level set project responsibility, and establish resource planning for appropriate QA support
• Work with the project teams and management to address and resolve issues and concerns at a strategic and tactical levels
• Provide leadership with defining level of efforts, Test Strategy, Test Summaries, Test Metrics, and QA project timelines
• Perform Quality Center Project administrative activities
• Used iCOMS CRM solutions to analyze data, assist with data setup for Functional and End to End testing for High Speed, Telephony testing, Data warehouse, and web services testing.

Confidential

QA Lead

Responsibilities:

• Perform as QA Lead / Project Director for Synapse Technologies at Cox Communication
• Manage QA team of 5 (Senior & Mid-level) resources (Onshore & Offshore) for Web based QA test efforts
• Provides a single point of accountability to the client to deliver the project in accordance with the QA’s project commitments
• Manages and directs assigned project QA resources and make decisions regarding the project direction
• Establishes the project resource assignments and ensures that the project is properly managed and staffed,
• Interact with external QA teams and cross functional team members, customer representatives, and all project management roles.
• Maintain client relationship, joint commitment with various teams to ensure the success of the test efforts and project
• Provide client reporting, metrics, and test scope to keep the project visible, level set project responsibility, and establish resource planning for appropriate QA support
• Work with the project teams and management to address and resolve issues and concerns at a strategic and tactical levels
• Provide Quality Control (QC) consulting services for customer retention application, web based mobile solution service application for the Confidential field service representatives (FSR), Customer Service Representatives support tool, Data Warehouse
• Provide leadership with defining level of efforts, Test Strategy, test approach, test cases design and development, Test Summaries, Test Metrics, QA project timelines, defect management, assessing and improving test efforts, test planning, and test execution for all test phases.
• As the test designer, identify input for the test approach, define test environment configurations and requirements, structure the test implementation and execution, and define data requirements
• Utilizing Quality Center to develop a requirements traceability matrix, test cases, track test execution, exercise defect management, and produce test metrics for Management reporting
• Perform Quality Center Project administrative activities
• Execute SQL queries for database changes and/or data analysis
• Execute test scripts with Quick Test Professional v10 (QTP)
• Perform webMethods application deployments to QA environments
• Partnered with several external team members to develop a better understanding and establish relationship as Subject Matter Expert (SME) in the functionality of the portal application.
• Conceptualized, proposed, and produced a troubleshooting tips document that serves the Production Support team, IT development team, and the Customer Service Representatives as a valuable tool to improve customer service, increase visibility, and usability to present issues and work-around to the users.
• Mentor and train Production Support team resources for the portal project who handled many routine functions and production tickets within the application.
• Conduct ongoing issue reviews, validation sessions, and Demos which frees up development team members to focus on new client development and current issue resolutions.
• Provide SME knowledge to support business analysts, development team, production support team, and Customer Care’s users to increase the application visibility and usage.
• Participate in Service Level Agreement (SLA) deployments and production validations to increase the rate of a successful deployment for the application releases.
• Proposed and encouraged new processes to improve System Development Life Cycle (SDLC) of the project releases, and completed all new tasks and assignments when requested to do so.
• Participate in onsite visits to call centers (Las Vegas, Oklahoma City, Macon, GA) to improve application usage and public relations with the users, Call Center leads, and the Call Center IT team.
• Provide ongoing Results driven attitude to meet challenging timeframes and continue to update Leadership with risk assessments, issues, suggestions, and encouragement.
• Incorporated RUP/Agile process while performing QA manager duties to meet test goals and plans, negotiate testing resources and test scope with the Project Manager, communicating with the Development team, Business Analysts, and End Users.
• Accountable for assessing and improving test efforts, test planning, and test execution for all test phases.
• Responsible for providing QA input for Use Cases, defining Test Strategy and approach, creating Master and Iteration Test Plans, and level of effort
• Utilized Quality Center to develop a requirements traceability matrix, test cases, test execution, defect management, and test metrics reporting
• Responsible for validating web interface Portal application, external web interfaces that provide desktop environment to improve customer relationship (CRM) and enhance customer service by accessing information and support tools quickly and easily, improve call handling process, create virtual service and support environment from a global perspective
• Used iCOMS CRM solutions to analyze data, setup & meet data requirements, and assist with Functional and End to End testing for High Speed and Telephony testing

Technologies/Processes Used: HP ALM, QTP, Web applications (Jacada Framework, .NET, JAVA, HTML), SoapSUI, SQLDeveloper, iCOMS, KANA, ETL Process, Waterfall process, RUP process, AGILE process, ASSURED process, Windows Suite, Microsoft Project, SharePoint, Edgehealth, Setop boxes