SUMMARY:

A certified (CSTE) QA professional with over 10 years’ experience using the STLC, SDLC & Agile methodologies to validate software quality with a focus on test automation combined with my graduate understanding of software processes, business management & Cybersecurity practices. I am also passionate about educating & empowering my community with STEM.

WORK EXPERIENCE:

Confidential, York, PA

Manager, Process Quality / Community Engagement

Responsibilities:

• Led to completion the process of our initial HR/QA recruitment process
• Involved with and led the process of securing new facility (Building)
• Led and coordinated Safety policy for new site with external consultant
• Led and coordinated our information security policy for the company
• Led and managed to completion several STEM events in the community
• Coordinated and managed to completion our Healthcare program (Medical, Vision and dental)
• Managing the day - to-day engagement with the community - setting up and attending events to promote Science, Technology, Engineering and Mathematics (STEM) with various educational institutions.
• Managing the in-house / facility safety program, ensuring Ensure compliance with all OSHA/EPA regulations including local, state, and federal government regulations.
• Managing the on-boarding / HR process
• Managing in-house cybersecurity initiatives
• Programming and demoing collaborative robots to educate the community and kids.
• Focus on automation as the core value of collaborative robots (COBOTS) in the community

Tools: Breeze, Trello, BaseCamp, ROS (Robotics Operating System), Universal Robots

Confidential, Lancaster, PA

Lead QA Analyst

Responsibilities:

• Awarded the ‘Quick Hit’ award for a solid quality delivery of a highly valuable project
• Qualified, based on solid performance record for over 2 years, for tuition reimbursement
• Initiated and Implemented a Software testing framework, based on best practices, and was well graded by external auditors.
• Managing the definition, development and, maintenance of test plans and scripts for web development and Internet marketing projects.
• Responding to customer needs in a rapidly changing business environment
• Using strong test-automations skills on multiple browsers and browser plugins to help ensure site quality and SEO of Internet based marketing and web-based development.
• Balancing multiple concurrent assignments in a fast-paced and high-volume environment
• Working with and managing team of in-house/virtual testing teams to ensure a quality and timely quality project delivery, built to fit and fit for use.
• Research and draft policies and suggestions towards our Cybersecurity initiatives
• Strong use of testing concepts, automation, verification and validation techniques, defect management, quantitative methods, risk management and measurement programs.
• Coordinating and fostering the improvement processes and the team as a SharePoint site owner.

Tools: Keynote MITE for Android / IOS Testing, Selenium IDE / Webdriver, Clarity, MS Access, SnagIt, MS Project 2010 server, MS SharePoint Owner, Project Web Application. Adobe Experience Manager. JIRA, Confluence, SQL Plus, AxShare, SilverPop

Confidential, Camp Hill, PA

Software QA Consultant / Associate

Responsibilities:

• Successful implementation of Knowledge Management System for testing department.
• Manages and ensures the quality of products using different methodologies through the Software Development Life Cycle (SDLC) and STLC with strong focus on automation
• Reviewing requirement documents, business analysis of design documents and writing test scenarios through the Software Test Life Cycle (STLC).
• Automated tests (Using HP QuickPro) with a good balance with manual testing using good understanding of various SDLC processes.
• Accountable for monitoring and reporting on testing progress within each SDLC test cycle and assessing the overall functional and non-functional quality of software-based systems.
• Demonstrated strong and effective communication (verbal and written) skills across team of developers, business analysts and management.
• Constant use of relational database using PL/SQL (Benthic Golden) for test and validation purposes.
• Involved with Functional Testing, Smoke test, Blackbox Testing, Integration Testing, Regression Testing and UAT (User Acceptance Testing).

Tools: SSRS Reporting Manager, Benthic Golden, SQL Plus, VB Script, Identity Manager, HP QuickPro

Confidential, Baltimore, MD

Program Manager

Responsibilities:

• Added value to Production checklist by increasing the QA iteration process.
• Qualified for graduate studies support (Successfully completed).
• Managed medium sized projects using best-practice project management approaches to deliver against approved estimates for quality on-time and on-budget projects.
• Developed mechanisms for monitoring project progress and for intervention and problem solving to meet productivity, quality, and client-satisfaction goals and objectives through the SDLC cycle
• Translated business requirements into practical IT solutions, which can be implemented.
• Prepared and logged development tasks, billing proposal and project processes
• Completed configuration work independent on new development on QA environment
• Managed automated test suites and involved with the review of codes, to ensure they meet business and requirement objectives

Tools: MS Project 2007, SQL 2008, MS Visual Studio, MS Source Safe, BaseCamp, Fogbugz, Web Services Client, MS Visual Basics, HTML 4.0, XML Spy, SQL 2005, MS Source Safe, Program/Testing Workshop, Fogbugz, MS Visual Basics, MS FrontPage

Confidential, Washington, DC

Telecom Support Specialist

Responsibilities:

• Administered and managed the IMF cellular phone program. Including IP Cisco phones, Blackberry and Mobile 5 based devices for overseas and local missions.
• Analyzed and resolved 1st tier wireless and IP Cisco phone problems, working with vendors and analysts to coordinate solutions.
• Provided wireless and helpdesk support and respond to user’s request by telephone, e-mail on IP Web Conference issues and general technical problems
• Recorded and tracked all problems and solutions using the ‘Remedy ‘(IT Management Console) to ensure problems are resolved in a timely fashion.
• Managed and resolved routine billing inquiries using the ‘Avotus’ billing Application. This includes educating clients on account terms and other inquiries.
• Performed data transfers /upgrades for clients using ‘Cellebrite-UME 36 and ensuring clients transactions are captured in the technical services database.

Tools: Remedy, Avotus Billing System, Cellebrite, Most MS Office applications.

Confidential

Computer Advisor & Support

Responsibilities:

• Educated, trained & supported students on using the Internet and residential LAN.
• Managed and provided 1st tier technical support to students and assisted with software & hardware problems using established guidelines and procedures including experience with most Windows OS versions, and Microsoft Office suites.
• Advised students on security policies installing and updating external Software on ‘ Confidential ’.
• Assessed and fixed 1st level connection issues to " Confidential ", the residential LAN using basic network troubleshooting and TCP/IP configurations.
• Managed and organized database generated from all students visited and outcomes into weekly and monthly reports while observing deadlines.

Tools: Network Monitor, MS Access, Advanced MS Office suite skills, Network Port testers.