PROFESSIONAL SUMMARY:

• Confidential is an Innovative IT and Business professional with a comprehensive background leading & delivering broad based product initiatives and enterprise technology solutions with more than 12 years of focused expertise in application development, Quality Assurance, product development, configuration management, and operations support.
• He possesses extensive experience in Software Quality Assurance Management, Manual and Automated Testing and Independent Verification & Validation (IV&V) within the Finance, LMS and Medical IT industries.

SKILLS & CORE COMPENTENCIES:

• Manual & Automated Software Quality Assurance
• Execute Smoke, System, Functional, Integration, Regression 508 compliance, Security, Performance, Database and User Acceptance Testing
• Technical Project Management
• Product Lifecycle Implementation
• Health Exchange, Claims processing, Billing, ICD - 10
• Enterprise-wide Infrastructure Deployment
• Performance Metrics Evaluation and Reporting
• Team Building and Enterprise Management
• Test Team Training and Development
• Change Management/Release Management
• Cross-functional Project Team Leadership
• Complex System Integration and Migrations
• Data Warehouse management and Reporting Systems
• Independent Verification and Validation

QA TOOLS & APPLICATION KNOWLEDGE:

Testing Tools: IBM Rational Functional Tester, QTP, Loadrunner, ClearQuest RQM, RTF, RRC, HP Quality Center, JMeter, Microsoft Team Foundation Server, Selenium, Netezza.

Programming Languages: VB Scripting, JAWS, WAVE, SortSite, Accuchecker, SoapUI, JAVA, .NET, C#, C++, PHP, XML, MUMPS, LINUX

Database Languages: Oracle 11g, SQL Server, My SQL, DB2, Postgre

PROFESSIONAL EXPERIENCE:

Confidential

Snr. QA Program Manager

Responsibilities:

• Operationalized a Testing Center of Excellence ( Confidential ) first by executing Gap Analysis to evaluate prior Test processes and procedures, provided a To-Be State Implementation Plan and a Continuous Improvement Plan.
• Managed Routine and project work teams of over 100 members, that executed Functional, Automation, Performance, Security and Mobile Testing projects for enterprise systems used by business, faculty and students.
• Architected and implemented an Automated University Test plan that provided an end-to end life-cycle of the student, faculty and staff experience from initial contact through admission, graduation and alumni.
• Excel in guiding the work of technical teams, articulating project goals and scope, translating business needs into technical requirements, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones
• An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure
• Leveraged functional, industry and various domain knowledge to develop value propositions, define project scope, budgets and schedules to balance business needs, budgets and risks
• Estimated work effort, skills/resource requirements and developed high level as well as detailed project plans
• Defined and delivered all security service offerings, including web application penetration testing, network security assessment, product security testing, mobile application security testing.
• Managed multiple teams with onsite offshore resource modelling centered around the Follow-the-Sun (FTS) model
• Demonstrate strong expertise in QA, Software Project Lifecycle, Program Management, process improvement, IT Governance and CMMI processes

Snr. QA manager

Confidential

Responsibilities:

• Consultatively work as Management liaison within the Enterprise Testing Delivery organization with business units such as Consumer Direct (CD), Small and Medium (SLMED), Large Groups, vendors and Strategic Solution Partners (SSPs).
• Worked extensively in the successful upgrading, re-engineering, implementation and deploying of multiple systems for the Healthcare Exchange in ensuring compliance with the Affordable Care Act ( Confidential ) mandates
• Lead software testing teams across multiple programs such as Sarbanes and Oxley (SOX) mandates reporting, TIBCO, PEGA and FACETS UPGRADES.
• Architected the patch management and defect management process for SOX program and trained test teams across the Test organization on new process after roll-out.
• Extensive knowledge of EDI, HL7, diverse data formats and protocols such as 834 5010 formats, 1350 (Medical, Dental) as well as HIPAA compliance requirements for PHI and PII.
• Established the automation framework for all Member and Provider portals inclusive of Mobile responsive versions using QTP and integrating with HP-ALM.
• Interface with Business Units stakeholders to understand requirements and drive quality into the project from requirement gathering all the way to User Acceptance Testing (UAT).
• Involved in JAD sessions to gather the As Is and To Be processes, Created process models/workflows, process gap analysis, data model definition, product evaluation/implementation, business requirement definition and use case definition document.
• Create Quality Assurance plan, Test Strategy, Test plan, test cases and proactively test entire systems from End to End. Report defect in HP-ALM bug tracking tool and monitored fixes in order to regression test.
• Responsible for high quality test deliverables such as Test plans, Test cases, Defect reports, Test summary reports, from our day to day application maintenance and corporate initiatives.
• Pre-run scripts and sanity check of HP Performance Center before every Application Load test to ensure clean results for the Performance Run: FEMS, FEPOC, ICD-10, Benefit Admin, Targeted Messages, 999 charge Lines, Real Time Web Services, eService, etc.. Scheduled resources of HP PC e.g. Controllers, injectors, time, etc.
• Provide Level of Estimates and create Work Orders for engaging companies Strategic Solution Partners (SSPs). Also provide on-going mentorship and issues resolution for onshore and offshore team members.
• Provide weekly status reports to business and other stakeholders on test status.

Confidential

QA Manager & Snr. Test Architect

Responsibilities:

• Championed the End to End Testing of business process flow focusing on ensuring ICD9 & ICD10 codes flow from applications through first, second, third and fourth level internal and external systems successfully.
• Developed comprehensive architecture diagram and data flow diagrams depicting the flow of ICD9&10 data from CPRS & VistA applications through to VA and non-VA partner systems and the roundtrip flow.
• Championed End-to-End testing of claims processing roundtrip transactions from patient Admission, Discharge & Transfer (ADT) through, Integrated billing, Account receivables to external partners and exchanges.
• Designed and implemented a robust automated regression test suite using Rational Functional Tester in order to minimize manual testing effort as test cycles progressed.
• Developed and maintained a comprehensive Test data management process from initial data set-up and synchronization of test data across applications to constant updating and creation on new data sets, all the way to sharing and support with Integrated Project Teams.
• Seamlessly incorporated all Test artifacts with the VA’s approved PMAS and ProPath model.
• Responsible for comprehensive IV&V and quality assurance and control initiative including process reviews, stakeholders surveys, analysis and providing recommendations.
• Served as test team liaison at all MED meetings, IPTs, Risk & Issues calls and communicating testing progress, milestones and presenting prepared Change Requests (CR’s) when necessary.
• Performed application installation and patches for upgrades in System and acceptance test environments.
• Ensured Test Plans and schedules are executed appropriately using a combination of both manual and automation testing.
• Allocated Test resources to applications, monitor and mentor them. Responsible for testing milestones.

Confidential

QA Manager

Responsibilities:

• Led all quality assurance and test initiatives on the Confidential Enrollment and Eligibility system For the Veterans Administration’s Health Administration Center.
• Tested the claims processing of eligible members and interconnectivity with third-party systems like eBenefits and Stakeholders Enterprise Portal (SEP)
• Interfaced with stakeholders, business managers, and development teams to analyze Business Requirement Document (BRD) and use cases to develop comprehensive test cases.
• Developed extensive test data for integration testing of the ESI user interface with multiple complex external interfaces such as SEP, eBenefits portal, and databases such as DoD, VADIR and CMS.
• Extensively used IBM Rational Functional Tester to create test scripts and automate regression testing effort.
• Developed and maintain Quality Assurance Plan, Master Test Plan, Integration test plan, requirement traceability matrix to ensure adequate test coverage of all functionality per the business requirement document.
• Worked with developers and partner test teams on collaborative testing to review development progress, identify defects and make code changes on the fly.
• Developed test cases and requirement traceability matrix using Rational Quality Manager to ensure testing is properly mapped to functionality requested in the Business Requirement Document
• Extensively used IBM ClearQuest to document defects and track them from entry to assignment, fix and regression test, to closure
• Participated in daily SCRUM meetings and serve as QA representative at Test coordination meetings with client where I provide reports on testing effort.

Confidential

QA Manager

Responsibilities:

• Managed team of testers that worked on mission-critical applications i.e. Claims Explorer and Client Toolkit used by healthcare providers and over 30million patients to enter medical claims, Provider Care Notes (PNC) and health status.
• Successfully completed an extremely complex upgrade of above mentioned systems to include ICD-10 codes from the CDC and in corporate all nightly claims processing data into a new Data Warehouse.
• Served as QA team liaison within our Agile development team that works directly with clinical, pharmaceutical and business managers that develop rules and business requirements for application development.
• Used my extensive project management and QA skills to develop Standard Operating procedures for requirement gathering, tech spec creation, test plans, test cases, and project charter documents. Monitor timelines and ensure project is completed on time and on budget.
• Related High Level Business requirements to development team and monitor the entire development process from wireframes to technical specs documents to development and testing and release.
• Used MS SQL Server 2008 Management Studio to query the database and validate results in the back end matched those of the User Interface.
• Worked with team that uses MS Foundation server to load test software prior to release. This was done after we executed functional and regression tests.
• Monitored deployments to our QA, pre-production and then production environments to ensure any last minute glitches were detected and fixed before go-live.
• Entered and monitored the Workflow of defects into ClearQuest to ensure their assignment to the proper parties and to verify that appropriate resolution occurred.

Confidential

QA Manager

Responsibilities:

• Managed and executed all functional, integration, performance and UAT testing after developing test procedures, test cases, reports and then tracked defects of discovered bugs.
• Ensured effective regression testing of fixes.
• Worked with Business Analyst, Peoplesoft, Siebel, RWS and other downstream application teams to coordinate the integration of data into the warehouse and pass to downstream applications such as Actuate.
• Tested Peoplesoft HR, Time & Expense and payroll modules front end (GUI) and backend data and ran processes to send data downstream to the Warehouse.
• Tested for data security and integrity to isolate bugs and report them for fixing.
• Worked on Partnerlogix application integration and tested the Identity Access Management (IAM) to ensure it was consistent with business rules defined by our Enterprise Security Management rules for all internal, external employees and Persons of interest (POIs).
• Used QTP to test front end reporting application that displays company revenue and over 80,000 employees commissioned (SPREAD) weekly via a user friendly interface built upon Actuate.
• Queried database aggregates within our Data warehouse (Oracle 9) built with data from People soft, Seibel with over 80million records to ensure data integrity and proper reporting to the end user via Actuate.
• Used TOAD to create SQL queries that performed DML Actions on table to test rows in columns spread across diverse tables (joins) to ensure consistency and referential integrity.
• Tracked employee and customer tickets via TIVOLI and queried database to fix issues and escalate to appropriate database administrators and developers.
• Trained other testers in database and integration testing to carry out end to end testing.
• Reported data anomalies, application bugs and defects using HP Quality Center- Test Director and followed up with developers for bug fixing status.
• Carried out frequent touch point meetings with Business Analyst, developers, and project managers to determine software requirements and implement test plans.

Confidential

Lead QA Engineer, Timonium, MD

Responsibilities:

• Led 2 member PCG team in developing test procedures, test case designing and defect tracking to bug and regression testing to affix the problem and worked with large teams of QA Engineers, developers, business, credit and customer service teams to develop and maintain mission critical real time online payment applications that served over 700 Merchants and 4million customers
• Participated in software requirement gathering, fraud rules analysis, storyboarding and analysis of customer Preapproval authorization process.
• Tested customer preapproval process using Negative test scenarios to ensure the authorization engine and Equifax handle parsed Xml request accurately and declined unacceptable ones.
• Queried the database (Oracle 9i) using SQL Developer and the logs on Solaris boxes using Putty to obtain accurate request responses.
• Tested the Payment Capture Gateway which is a web-based interface for Business and Consumer authorization request sent to Merchants for processing payments.

Confidential

Snr Test Engineer, Baltimore, MD

Responsibilities:

• Worked on the Migration Wizard (MW) team of 4 testers in analyzing software requirements and developing Smoke test cases executed weekly on every build.
• Created QTP test scripts and then tested functionality and integration with other uPerform systems.
• Entered defects found in Jira with details for reproducing incident.
• Coordinated with team members and developers frequently on development and testing status.
• Prepared and submitted weekly testing status report to QA Manager and upper management.
• Executed unit, functional, integration, regression of proprietary CMS software used by over 4million end-users within 2000+ companies representing several products and services companies.
• Tested applications with QTP to isolate stress and breaking points and used Quality center Test Director to enter and report defects.
• Tested Localized InfoPak components for 24 different languages including Russian, Thai, Japanese, Chinese and Korean. Tested the conversion of above mentioned MS Office based software into a web-based .Net/XML Client/Server application.
• Used Mercury Quick Test Pro to ensure seamless integration and data exchange between Confidential Infopak desktop application and uPerform enterprise system.
• Performed End-to-end testing of uPerform modules which were developed based on a Service-oriented Architecture.
• Trained/mentored new test team employees in order to ease their familiarization with Confidential testing environment.