SUMMARY:

• Experience working in Scrum Agile environments and methodology
• Experience in medical claims/billing and insurance industry field
• Experience in operating AWS based web services
• Basic experience in Silenium automated testing
• Extensive knowledge of JIRA and Confluence
• Extensive knowledge in UI testing
• Monitor, troubleshoot and deploy Visual Studio 2013 dataloader packages
• Experience in writing SQL queries to validate data through SQL Management Studio 2017
• Experience in monitoring and deploying SQL stored procedures through SQL Management Studio 2017
• Experienced in managing and troubleshooting virtual applications through Citrix VDI, Microsoft Sharepoint and Automate BPA Console.
• Creating and managing tickets assigned to be and finishing within the terms of the SLA.
• Experience in managing & troubleshooting Windows (XP, VISTA, 7, 8 and 10), Apple Macintosh, Office 365 and Microsoft Office 2003 - 2010 products.
• Monitoring systems for alerts and testing web portals for users to use
• Extensive knowledge of Active Directory
• Ability to troubleshoot and set up iOS and Android products
• Extremely self-motivated with superb communication
• Willing to learn on the job and think out of the box to bring more to my position and skill set
• Detail oriented, great organizational and analytical skills

WORK EXPERIENCE:

Confidential, Richmond, VA

QA Lead Analyst

Responsibilities:

• Create test plans and test cases for new processes in development environments to prepare for production environments.
• Organize the testing efforts for two or more releases a month including regression testing, defect logs and post production validation.
• Work closely with Business Analysts, Developers, Product Managers, DBAs and Data Ops Engineers to verify that things being tested are functioning as intended and issues are resolved.
• Leading testing efforts in Agile project grooming and planning meetings to make sure stories are fully ready to be developed and tested.
• Test and execute 60 hours worth of testing UI stories in two week sprints successfully.
• Lead testing efforts in front end UI testing stories and translate that into successful regression testing and production validations after releases.
• Manage testing efforts with Visual Studio 2013 dataloaders in monitoring and troubleshooting files to validate files have been loaded successfully. Then validating on the backend in SQL Management Studio 2017 that the files were loaded successfully.
• Execute SQL queries in SQL Management Studio 2017 to validate data in the back end for testing stories after running stored procedures or running files through Visual Studio 2013.
• Create defect bug stories for issues that are ran into during regression testing and post production validation.
• Participate in Agile project scrum meetings on behalf of testing team and bring ideas that will assist with future efforts.
• Test and validate iOS applications that will then be used by medical doctors in the field.
• Execute and troubleshoot basic Selenium automated tests to make regression and post production validation easier.
• Execute manual testing for testing stores, regression testing and post production validation.

Confidential, Richmond, VA

QA Analyst/Business Systems Analyst/Production Support Analyst

Responsibilities:

• Test backend java jar files to make sure that the automated processes can be ran successfully in development and production environments.
• Create test plans and test cases for new processes in development environments to prepare for production environments.
• Implement newly tested development code in jar files into current processes and test for failure and successes.
• Gather business requirements from the business side for developers to be able to develop the needs of the business.
• Monitor current processes for issues and document what occurred and recommendations for fixes.
• Edit and execute developer SQL code through SQL Developer 4 for amending accounting rules, queries and adding deployments.
• Gather requirements from the business side to complete processes for upcoming batch jobs and fix issues with current batch processes.
• Edit and execute developer Java code through jar files for nightly batch processes while in production support role.
• Execute and print ad - hoc SQL reports and policy statements as scheduled or requested within the agreed time-frame. This includes daily, weekly and month end processing.
• Act as Production Support for day to day operations and tactical support for strategic operations.
• Follow the escalation documentation for monitoring various IT services and log incident tickets into the incident tracking system for discovered degraded or down IT services.
• Initiate bridge lines (audio conference) as required to resolve degraded or down IT services.

Confidential, Richmond, VA

NOC Command Center Lead Technician

Responsibilities:

• Monitor current processes for issues and document what occurred and recommendations for fixes.
• Edit and execute developer Java code through Eclipse and JDK for nightly batch processes.
• Execute and print ad-hoc SQL reports and policy statements as scheduled or requested within the agreed time-frame. This includes daily, weekly and month end processing.
• Identify batch processes with proprietary SQL systems that have an increase in processing times. Determine which c ycle step has the increase in time and make recommendations to Command Center Team manager as to how the batch processing time can be reduced.
• Communicate to IT Development Groups on process errors to ensure proper resolution to problems.
• Monitor infrastructure, applications, batch report processing and report on IT services that become degraded or unavailable through Findur, Appworx, Informatica, VMWare Vsphere, Automate BPA Console, Microsoft Sharepoint and Citrix Virtual Desktop Infrastructure.
• Follow the escalation documentation for monitoring various IT services and log incident tickets into the incident tracking system (SDE) for discovered degraded or down IT services.
• Initiate bridge lines (audio conference) as required to resolve degraded or down IT services.
• Monitor backups and restart any backups that fail. Log incident tickets into the incident tracking system (SDE) for servers that were unable to complete a successful backup.
• Provide a daily status report to IT associates in regards to overnight activities that occurred with batch processing, backups, and printing.
• Maintain and monitor the Minute-By-Minute activities during the Month End Financial Close for all Events. This includes monitoring and/or execution of pre-MEFC tasks, MEFC tasks, and post-MEFC tasks in order to ensure all MEFC processes and prerequisites are fulfilled before internal Business Commitments are due.
• Maintain a solid understanding of departmental guidelines, system tools, workflows, escalation documents and other materials needed to fulfill work assignments as it relates to batch processing, printing, monitoring infrastructure and applications, monitoring and restarting backups, conducting daily system checks, code releases, and limited application testing.
• Work with the IT Development groups to maintain changes that are to be made to existing batch processes. Update procedure documentation as required in order to account for changes made to existing batch processes.

Confidential, Richmond, VA

Desktop Engineer

Responsibilities:

• Remote and on-site support for Windows and Apple Macintosh workstations including Windows 10, Windows 7 and Windows XP. Massive experience in updating machines on an enterprise level to Windows 10 and Windows 7.
• Built images for machines on enterprise level.
• Follow the escalation documentation for monitoring various IT services and log incident tickets into the incident tracking system.
• Managed AD Group Policy on an enterprise level for multiple clients.
• Monitoring and troubleshooting anti virus definitions and software patching. Log incident tickets into the incident tracking system if there are failures.
• Engineering and troubleshooting routers, switches, LAN/WAN networks, Wifi and VPN devices and settings, Firewalls and VOIP connections. As well as printers and other general applications hooked up through LAN/WAN networks.
• Monitor infrastructure and applications and report on IT services that become degraded or unavailable through VMWare Vsphere, VDI or AWS.
• Maintain a solid understanding of departmental guidelines, system tools, workflows, escalation documents and other materials needed to fulfill work assignments as it relates to batch processing, printing, monitoring infrastructure and applications, monitoring and restarting backups, conducting daily system checks, code releases, and limited application testing.
• Communicate to IT Development Groups on process errors to ensure proper resolution to problems.