Quality Assurance Analyst Resume Memphis, TN - Hire IT People

PROFESSIONAL SUMMARY:

Strong analytical skills and the ability to solve complex problems through analytical reasoning.
Business Acumen: ability to manage human, financial, and information resources strategically.
Results Driven: ability to meet organizational goals and customer expectations.
Ability to make decisions that produce high - quality results by applying technical knowledge, analyzing problems and calculating risks.

SOFTWARE:

MS Office (Windows NT, XP, 2000), SharePoint, ADP, Kronos, Crystal Reporting software, WMS, Webtop, Adobe Photoshop, Oracle, QuickBooks, Lotus, Google, Remedy, Report Manager, Salesforce, EARL, PERL, CITRIX, etc.

SKILLS:

Communication: Effectively communicated with all levels of management through the use of emails, presentations and public speaking.
Information Technology: Successively used various software to create charts, presentations, and assisted in leading content management software change.
Team player/contributor: Effectively worked well with colleagues to deliver results for projects executed.
Problem Solver: Continually have solved issues with software, quality to drive deliverables to management.
Ability to gather and process information efficiently

PROFESSIONAL EXPERIENCE:

Confidential, Memphis, TN

Quality Assurance Analyst

Responsibilities:

Analyze quality and performance trends in order to provide recommendations to Executive Leadership and distribute data on a weekly basis.
Perform Root Cause Analysis.
Perform data mining.
Determine weekly Error Free Rates.
Project management with top client.
Thoroughly identify/document the results of test cases and any defects encountered.
Manage quality projects/documentation
Examine metrics used for quality cases and alter as needed.
Attend to the overall product delivery while being responsible for quality.
Provide an in-depth analysis with a high level view of goals and end deliverables.
Capture internal audit results regulatory, industry and internal quality guidelines.
Assist in root cause analysis and corrective actions of audit findings.
Monitor report metrics to meet business needs

Confidential, Drive Reston, VA

Enterprise Content Analyst

Responsibilities:

Compliance documentation liaison responsible for ensuring data management location was in compliance with local and state laws.
Experience with NERC/FERC CIP regulatory requirements to prepare for audits.
Actively participated in the establishment, improvement, documentation and communication and enforcement of configuration and change management processes.
Participated in the PMO/RFP process as needed to assist the business unit in identifying requirements and drafted questions related to the functionality of ECM applications.
Assisted in leading the software update to SharePoint.
Provided technical application support for ECM applications.
Performed project management duties/applied principles.
Identified user requirements, researched/analyzed/documented trends in content utilization to determine software improvement.
Acted as product manager for ECM software.
Acted as quality assurance testing resource.

Confidential, Memphis, TN

Accounts Payables Specialist

Responsibilities:

Researched, monitored and adjusted billing discrepancies and unapplied payments.
Processed billing and related documents.
Retrieved daily vendor payments from available sources.
Performed month end processing using JD Edwards software.
Entered lockbox wires and prepared deposit reconciliation.

Confidential, Memphis, TN

Marketing Assistant

Responsibilities:

Received and directed calls to appropriate product managers.
Responded to customer complaints in accordance with Confidential Spinal & Biologics policy and advise District Sales Manager and Confidential Spinal & Biologics promptly of any situation beyond scope of authority.
Instructed sales and physicians on the use of products during surgical procedures.

Confidential, Memphis, TN

Executive Assistant

Responsibilities:

Coordinated domestic and international travel for meetings.
Prepared proposals for recruitment of clients.
Prepared invoices/RFPs.
Editor of monthly newsletter for the Memphis organization.
Obtained licensure for partners in various locations.

Confidential, Memphis, TN

Sr. Executive Assistant

Responsibilities:

Executed payroll adjustments.
Processed disciplinary actions for employees.
Maintained/reconciled distribution center budget.
Created presentations for executive management.
Scheduled interviews internally/externally.

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Quality Assurance Analyst Resume

Memphis, TN

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