PROFESSIONAL SUMMARY:

• 11 years of experience working in the field IT Testing windows, Web, with diverse background exposure in Banking, Telecom, Education Domain.
• End - to-end grasp of the entire Software Testing Life Cycle (STLC), proficient in all aspects of QA methodologies and Defect Management Life Cycle (DMLC).
• Automation of Pega 7.1 application with TOSCA tool.
• Certified in HP Quality Centre, HP Quick Test Professional, ISEB, Tricentis Professional, Tricentis Web browser automation.
• Ample experience in Credit card, Debit card Domain.
• Experience in Database testing for the Credit card application (CROL).
• Experience in Siebel Telecom - CRM for Confidential project.
• Worked with Golden clients like Confidential, Tech Mahindra.
• Time Estimation/Allocation for the team members through Clarity tool.
• Perform Integration testing, User Acceptance testing (UAT), Functional testing, End-to-End testing, Usability testing, client/Server testing, Positive and Negative testing, Regression testing, Smoke testing, System testing, Graphic User Interface (GUI), Security testing, Performance testing, and Traceability matrix.
• Proficient in creating Test plans, Scenarios, Test cases, and execution of test cases in Manual and Automation Testing modes, with excellent Bug reporting skills
• Adept at analyzing Business Requirements (BRD), Technical and Functional Specification documents (FSD) to write/plan requirement’s-aligned Test Cases and Scripts
• Proficiency in Functional, Smoke, End to End, database, System, Regression and GUI testing.
• Experience working on Agile, Waterfall Software Development Life Cycles (SDLC)
• Detail-oriented; with ability to grasp, analyze and provide solutions to high-stress environment
• Experience in developing Traceability Matrix to ensure comprehensive test coverage of requirements using optimal analysis of documents to avoid any form of miscommunication
• Accustomed to fast paced and hard working environment with ability to deliver projects on time
• Excellent time management skills, ability to multi-task and prioritize deadline among multiple projects working with on-site, off-site individuals and project teams
• Extensive knowledge of writing and executing SQL queries for database testing for verification and validation purposes working with back end tools
• Ample experience in using Defect/Bug tracking system like Quality Center, Rally, OMS (Open Reach Siebel Tool).
• Vital involvement in production support and post implementation review. Monitored system availability and ensured service level targets are met.

TECHNICAL SKILLS:

Automation Tools: TOSCA, QTP 9.2

Test Management Tools: HP Quality Centre / ALM, Rally

Language: C, C++, Java, J2EE

RDBMS: SQL, Oracle 9i, MS- Server2000

GUI Tool: Visual Basic 6.0

Operating Systems: Windows98, 2000, XP, UNIX

Configuration Mgmt Tool: Visual Source Safe

Mainframe tools: MBNA IS, QWS (3270)

Data Management tool: DARTNet

Web server: Tomcat

Multimedia Tools: Adobe Photoshop7.0

PROFESSIONAL EXPERIENCE:

Confidential

QA Analyst/Test Lead

Applications: BOLT (Credit Card), EPIC (Debit Card)

Responsibilities:

• Agile - Analyze the requirement in Grooming call.
• Testing for PEGA 7.0 and 7.1 (BPM Tool) application.
• Test Automation of CCMS Scripts with TOSCA tool.
• Send Automation results to the client on weekly basis.
• Involved in collection of test data for every project or changes implemented. Used DMART Data management tool for data prep.
• Involved in test planning, document processing, test scope and various meetings.
• Wrote test design document to carry out all test scenarios for the app
• Involved in writing and implementation of the Test Cases.
• Created test cases, test plan for various applications using the requirements and Detail design doc. etc.
• Triage CCMS Front office, Back office issues with Developers.
• Send status email to all other team members in CCMS incase if outage, prod issues and other important communications.
• Actively used Rally tool for Test script & Defect management.
• Review web-based application and identify critical functionalities.
• Performed Negative testing to find how the functions and variables perform when they encounters invalid and unexpected values.
• Performed multi browser testing of the projects.
• Conducted Regression testing on various releases of the application.
• Performed Functionality, Adhoc, Integration, Regression Usability Testing, End to End testing.
• Accurately prepared and documented of test results, issues/ defects and progress.
• Effectively handled multiple projects simultaneously during Production Period.
• Documented problems found during test on the Rally tool and communicated recorded problem to the responsible developers.
• Coordinating testing of software defects, enhancements, and upgrades with other application teams.
• Assisted various members of the project team including development, technical and business team members to resolve issues, retesting the defects, validating results and communicating status and issues.
• Coordinated with Offshore team on daily basis regarding testing plan, implementation, issues, defect management etc.
• Provide KT (Knowledge Transfer) trainings to the team for the functionality related to CCMS (Debit & Credit).
• Do PO Playback with Product Owner once Story completed.
• Help UAT Members for Test scripts, Test data, Execution activities.
• Organize reporting activities to the management for Testing status, Down time tracker, Defect status.
• Involved Induction Manual preparation for every release functionality changes, Also present to the management and new team members.
• Prepare Best practice document notes which will be useful for every team members.

Environment: PEGA 7.0 & 7.1, Rally Agile tool, Windows 8, BOSS (Mainframe), Webex (Meetings).

Confidential

QA Analyst/Test Lead

Environment: Power Builder, Java

Applications: OMNI, IQS, Soft Phone (IVR)

Responsibilities:

• Project Followed Waterfall methodology for the projects.
• Involved in collection of test data for every project or changes implemented
• Involved in test planning, document processing, test scope and various meetings.
• Wrote test design document to carry out all test scenarios for the app
• Involved in writing and implementation of the Test Cases.
• Created test cases, test plan for various applications using the requirements and Detail design doc. etc.
• Actively used HP - Quality Centre tool for Requirement, Test script & Defect management.
• Performed Functionality, Integration, Regression Usability Testing, Adhoc Testing, End to End testing and User Acceptance Testing.
• Accurately prepared and documented of test results, issues/ defects and progress.
• Effectively handled multiple projects simultaneously during Production Period.
• Documented problems found during test on the HP Quality Centre tool and communicated recorded problem to the responsible developers.
• Performed Event scheduling for the scripts before testing starts on the particular release.
• Contact Environment support team to make sure application is available to test.
• Contact Data management team incase if any data issues while testing.
• Contact environment support team post cycle window (1 to 3pm) for testing availability.
• Team meeting with OMNI, IQS, IVR developers weekly basis for status.
• Prepare issue tracker on daily basis and send to the client.
• Provided KT (Knowledge Transfer) trainings to the team for the functionality related to OMNI & TSYS (Backend).
• Organize reporting activities to the management for Testing status, Down time tracker, Defect status.
• Participate status meeting regularly with Offshore team to discuss about Testing issues & planning work.
• Involved Induction Manual preparation for every release functionality changes, Also present to the management and new team members.
• Prepare Best practice document notes which will be useful for every team members.

Environment: - Java, Power Builder, TSYS (Mainframe) HP Quality Centre, IVR, Windows 8, Webex (Meetings)

Confidential

QA Analyst/Test Lead

Applications: Credit Online

Responsibilities:

• Project Followed Waterfall methodology for the projects.
• Performed supervisor activity, managing Team members in Credit Online team and reporting their status to Team lead on daily basis.
• Involved in test planning, document processing, test scope and various meetings.
• Wrote test design document to carry out all test scenarios for the app
• Involved in writing and implementation of the Test Cases.
• Created test cases, test plan for various applications using the requirements and Detail design doc. etc.
• Actively used HP - Quality Centre tool for Requirement, Test script & Defect management.
• Performed Functionality, Database Testing, Integration, Regression Usability Testing, Adhoc Testing, End to End testing and User Acceptance Testing.
• Performed Event scheduling for the scripts before testing starts on the particular release.
• Contact Environment support team to make sure application is available to test.
• Contact Data management team incase if any data issues while testing.
• Effectively handled multiple projects simultaneously during Production Period.
• Provided KT (Knowledge Transfer) trainings to the team for the functionality related to OMNI & TSYS (Backend).
• Doing backend validations through AQT (Advance Query Tool) for all the Credit Online project functionalities.
• Conveying Requirements for CROL to Automation team & status report to management.
• Involve Test planning, Test case preparation, Test execution, Test case event scheduling, and Defect management for CROL.
• Daily status call with Offshore team members and send issue tracker to the CROL management.
• Triage with CSMT, CTMT & Middleware developers incase if any issues while testing.
• Update the Database fields incase if any downstream application team members required data for testing.
• Load the Batch file for UDE team testing through using Unix tool.
• Contact BACARDI team for Credit card generation functionality works fine for every project.
• Contact Data enablement team for Macro creation.
• Organize call with CROL Line of business for any Production issues.
• Organize call with CROL Line of business team for Strategy changes occurred for every project.
• Involved Induction Manual preparation for every release functionality changes, Also present to the management and new team members.
• Prepare Best practice document notes which will be useful for every team members.
• Responsible for CROL projects delivery

Environment: - Java 1.6, Sybase V15, Unix, SQL, AQT ( Confidential tool), Mainframe QWS (3270), HP Quality Centre, Windows 8, Webex (Meetings)

Confidential

Test Lead

Applications: RMS, CTA, LPW, LPFA, CORE, OMNI & FDMI and LVIS

Responsibilities:

• Involved in test planning, document processing, test scope and various meetings.
• Wrote test design document to carry out all test scenarios for the app
• Involved in writing and implementation of the Test Cases.
• Created test cases, test plan for various applications using the requirements and Detail design doc. etc.
• Actively used HP - Quality Centre tool for Requirement, Test script & Defect management.
• Performed Functionality, Integration, Regression Usability Testing, Adhoc Testing, End to End testing and User Acceptance Testing.
• Performed supervisor activity, managing team members in EU Cards and reporting their status to Team lead on daily basis.
• Performed Automation (Test execution) through QTP tool for the applications LPW, TSS, OMNI and send status report to Client on weekly basis.
• Performed Event scheduling for the scripts before testing starts on the particular release.
• Contact Environment support team to make sure application is available to test.
• Contact Data management team incase if any data issues while testing.
• Organize meeting with team members on Automation for status updates in testing.
• Provided KT (Knowledge Transfer) trainings for the applications RMS, CTA, LPW, LPFA, CORE, OMNI & FDMI and LVIS to Internal / External team members.
• Organize reporting activities to the test lead for DAR (Defect Acceptance Ratio, PPD Analysis (Post Production Defects), Project tiger, Testing uptime tracker, Execution status report, Weekly KT status report.
• HLD, LLD Design document reviews.
• Participating Data preparation, Raising issue tracker to the client.
• Test case preparation, Test execution and Defect management.
• Involved in preparing Induction manual & updating Best practice documents.
• Participate status meeting twice in a week with Client, discussing about issues in testing and further proceedings.
• Prepare & send the execution status report weekly to the client for the TSS, POE, ATLAS, LWS, RMS, CTA, LPW, LPFA, CORE, OMNI & FDMI and LVIS application.
• Contact LPFA LOB incase if any issues with Settlements and Reage functional changes.
• Triage issues for RMS, CTA, LPW, LPFA, CORE, OMNI & FDMI and LVIS applications.
• Contact HP Quality Centre admin if any issues related QC tool.
• Organize Environment support related activities like scheduling outages, Sanity check etc.,
• Involved Induction Manual preparation for every release functionality changes, Also present to the management and new team members.
• Prepare Best practice document notes which will be useful for every team members.

Environment: - Power Builder, Java, Mainframe QWS (3270), HP Quality Centre, Windows 7, QTP.

Confidential

SQA Engineer

Responsibilities:

• Project Followed Agile testing Methodology.
• Preliminary Discussion about the project with the Core team.
• Prepare System requirement specification based on the URS. (User Requirement Specification)
• Review the Functional document for Digital University Framework project and analyze important things for deliverables.
• Performed Functionality, Integration, Regression Usability Testing, Adhoc Testing, End to End testing and User Acceptance Testing.
• Review the design structure, Flow diagrams, Architecture of Digital University Framework project.
• Identifying the technical cause, potential impact of errors and reporting the same to Testing management team in Digital University framework project.
• Coordinate work with Technical Manager, Other Developers and designers from the Client side. Involving them for conference call, meetings in the project.
• Identify the defect and send the report to the Test lead immediately.
• Prepare execution plan and report to Test lead for further proceedings in Digital University Framework project.
• Prepare functionality scenario for the Digital University Framework before test case creation.
• Prepare and Performed the Execution of script cases for Digital University Framework.
• Prepare & send the status of application on weekly basis to the client.
• Coordinate with the Client team for resolving the defects after the meeting.
• Participate the meetings with Client and across the team for Digital University Framework project.
• Involved Induction Manual preparation for every release functionality changes, Also present to the management and new team members.
• Prepare Best practice document notes which will be useful for every team members.

Environment: - .Net, C#, MS Excel, Windows 2000 &XP, MS SQL Server 2000

Confidential

SQA Engineer

Responsibilities:

• Project Followed Waterfall methodology for the projects.
• Review the requirement document for Open reach Siebel application and analyze important things for deliverables.
• Prepare the technical document based on the design structure, Flow diagrams, for Open reach Siebel application.
• Contacting Server administration team for incase of any problem while giving inputs in Open reach Siebel application.
• Identifying the technical cause and potential impact of errors and informing the same through report to the Test lead.
• Coordinate work with developers and designers on the team which may be cross-location. This may involve off-hour conference call, meetings for Open reach Siebel application.
• Prepare “Best Practices” document for Open reach Siebel application which will be useful for future engagement with the client.
• Performed backend testing for Open reach Siebel application through using TOAD software.
• Identify the error and tracking defects through OMS (Open reach Management System).
• Prepare execution plan and report to Test lead for further proceedings on Open reach Siebel application.
• Prepare functionality scenario for the Open reach Siebel application before the test case creation.
• Performed Functionality, Integration, Regression Usability Testing, Adhoc Testing, End to End testing and User Acceptance Testing.
• Prepare and Performed the Execution of script cases for Open reach Siebel application.
• Analyze the functionality and architecture for Open reach Siebel application.
• Prepare & send the status report to the client for the deliverables as MIS report in Open reach Siebel application.
• Drive the meetings with OMS tool (Open reach Management System) for Defects in Open reach Siebel application.
• Participate the meetings with Client and across the team for Open reach Siebel application.
• Attend the Siebel trainings which conducted by the organization and update information in Open reach Siebel application.
• Involved Induction Manual preparation for every release functionality changes, Also present to the management and new team members.

Environment: - J2EE, Unix, Oracle 9i, Siebel, Windows 2000 & XP, Unix Putty, OMS Tool, Toad