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Software Quality Assurance Analyst Resume

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  • I have 8+ years of experience as Software Quality Assurance Analyst in the IT Industry with emphasis on Quality Assurance and Experience in testing Stand - Alone, Client/Server, Multi-Tier and Web/Mobile Based applications in Finance, Retail and Telecom domains.
  • Experience in all phases of Software Development Life Cycle and Software Development methodologies like Agile/Scrum, Waterfall using Manual and Automated Testing (QTP, Selenium, Protractor)
  • Expertise in analyzing Business requirements, developing Test plans, Test cases, Test Scripts, Execution of Test Case/Test Scripts of Web Application, Mobile (IOS (iPhone, iPad) and Android OS) and Desktop Applications
  • Experience in Black Box, GUI Testing, Functionality Testing, System Testing, Smoke/Sanity Testing, Integration Testing, Performance Testing, Load Testing, Security Testing, Back End Testing, Regression Testing and End-to-End testing
  • Experience in working as UAT (User Acceptance testing) Tester / End User Tester.
  • Experience in working with Salesforce.com (SFDC) CRM, MS Dynamics CRM, SAP CRM, Sales and Service Cloud. Experience on several integration projects, Testing End 2 End between Salesforce CRM and other Back End Systems like Oracle, SAP, Siebel, PeopleSoft and Micro Soft Dynamics etc.
  • Worked on Different Modules, objects - Accounts, Leads, Contacts, Opportunities, Queues, Sales Orders, Contracts, and Activities etc. in Microsoft Dynamics and Sales force CRM Application
  • Experience in Testing the IVR Applications, Tested the IVR response messages through using the phone.
  • Experience in testing the POS (Point of Sale) application and POS transactions, CTI controls like inbound & outbound calls
  • Experience in API Testing, Web Services using SOAP UI, POSTMAN.
  • Experience in Using the Test Management tools, JIRA, Quality Center, HP ALM, TFS (Team Foundation Server) Microsoft Visual studio, for Bug/Defect tracking/Reporting system.
  • Experience in Using the Putty and Splunk tool to verify the back-end system API call logs etc.
  • Experience in working Agile environment. Involved in Scrum Daily Standup meetings to discuss updates showing the progress of the testing effort and open issues to be resolved.
  • Experience in using Microsoft Office SharePoint Server and VM Ware virtual desktop systems.


Operating Systems: Windows, LINUX/UNIX, Android, and IOS, Mac OS

Programming Languages: JAVA, .Net, SOA, TIBCO(BEX/BW), VB Script, C, C++, HTML, XML etc.

Testing Tools: JIRA, HP ALM, QC (Quality Center), TFS (Team Foundation Server), SOAP UI, QTP, Selenium, Protractor.

Databases: Oracle, SQL server, PL/SQL and DB2, Informatica(ETL), Hadoop

Other Tools: SPLUNK, Putty, MS Office, TOAD, VM Ware, POS (Point of Sale) Salesforce (SFDC), MS Dynamics, Share point, MS outlook, Confluence.

Application Types: Web Application, Mobile (IOS (iPhone, iPad) and Android OS), IVR, POS (Point of Sale).



Software Quality Assurance Analyst


  • Working as a Functional QA Tester for Web and Mobile Applications.
  • Working in all phases of SDLC and software development methodologies like Agile/Scrum, Waterfall.
  • Gathering the requirements and Analyzed business rules, system requirements and prepared test data for Test Scenarios.
  • Participated in Requirement Analysis and Design review meetings.
  • Prepared Test cases for Sanity Testing, Functional testing, Integration testing and System testing, E2E Testing, UAT (User Acceptance testing).
  • Testing different Modules, Objects and Apps in Web/Mobile Applications.
  • Involved in preparation of Test Plan and Test Scenarios, Test cases for Web/Mobile apps.
  • Experience in Manual Testing to write/Execute the Test cases/Scenarios of Web/Mobile Application.
  • Preparation of test data for Positive scenarios and Negative scenarios.
  • Experience in testing configuration and Validate, Initiate, Authorization, capture, Refund, cancel API/CS calls.
  • Experience in Using the Putty and Splunk to verify the back-end system API logs.
  • Involved in Automation of regression test cases and executing scripts using Selenium, Protractor, SOAP UI etc.
  • Involved in verification of the txns status in different types of vendors/systems like, Channel Services, Tandem, Unisys, BLAZE, Settlement teams for the WU.com.
  • Involved in verifications txns in Different vendor processors like, First Data, HCG (World Pay), ACCULYNK, Wells Fargo, Bank of America(BOA).
  • Experience in testing the different types of Payment types, like Credit Cards (VISA, Master, Discover,) ACH (Bank of America), Wells Fargo, WUPay, SOFORT, Trustly, POLI, Ideal etc.
  • Using JIRA, HP QC for Defect logging and project tracking purpose.
  • Involved in writing SQL queries by using Oracle SQL Server.
  • Involved in testing the Mobile applications, using IOS and Android Phones.
  • Experienced in download and Install the new Mobile builds for our daily testing activities.
  • Experience in Test and Speed Pay/POS (Point of sale) txns in out payments systems.
  • Involved in Daily Triage, Scrum/ Standup meetings to discuss updates showing the progress of the testing effort and open issues to be resolved.
  • Experience in Working as onsite-Off shore coordinator.

Environment: Web/Mobile Applications, JAVA, TIBCO BEX/BW. JIRA, HP ALM, Oracle, Unix, SPLUNK, Agile/Scrum, SQL-Server, CQ5, SharePoint, .Net, Middleware Web methods, SOAP UI, Selenium, Protractor, Informatica, Hadoop, ETL, XML, HTML, Windows.

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