SUMMARY:

• QA Professional looking for a QA position in a fast paced Web or mobile application development environment. I have experience with Web - based applications, Web services, data management, and mobile phone apps, in the telecommunication, e-commerce, and omni channel retail sales industries. I can provide hands-on leadership for Agile or Waterfall teams performing manual testing, automation, cross browser verification, and mobile testing.
• Experience guiding projects thru all phases of the Software Development Life Cycle in Agile or Waterfall environments. Starting and ending a project always being the most difficult.
• Excellent at all phases of the QA process: writing test strategies, writing test plans, writing test cases, test data preparation, test execution, SQL queries, automation plans, requirements traceability, defect tracking, test metrics and KPIs, customer acceptance testing.
• Proficient in all forms of software testing: system, functional, non-functional, performance, integration, acceptance, regression, black box, white box, UI, backend, database.
• Successful management of customer acceptance phases: UAT, trials, acceptance testing, bake-off testing, compliance testing, training.
• Proficient with test management tools for efficient writing and execution of test cases, trouble tickets, requirements traceability: Testopia, JIRA, FogBugz, Test Link, HP Quality Center, Bugzilla, SharePoint.
• Experience with automated testing tools such as Quick Test Pro, Selenium IDE/RC/Web driver, JMeter, Device Anywhere.
• MS SQL and MySQL database knowledge for backend testing using SQL queries and tools such as php MyAdmin and WinSQL..
• Proficient at building and leading QA teams in size from 3-10: defining QA process, hiring, setting goals, training, lab management, tool selection, project budget and resource estimates.
• Consistently deliver complex high quality software products on time.
• Experience in mobile application testing on various platforms: iOS, Android, Blackberry, Windows Mobile.
• Experience testing mobile phone apps, mobile Web, Windows PC apps, Web services, client/server applications, Web-based applications.
• Working knowledge of Java, shell scripting, HTML, CSS, SQL,PHP, and XML.
• Working knowledge of the Eclipse IDE Java debug environment and the iOS xcode IDE.

TECHNICAL SKILLS:

Mobile: ATSC-M/H, ATSC, Apple iOS, Android, Brew, Flurry, AdWhirl, DART, Millennial Media, AdMob, iAds, Jump Tap, Admarvel, Confidential Mobile Web 2.0, H.264.

Tools: Microsoft Test management, HP ALM, UFT, Quick Test Pro, Quality Center, Selenium IDE and Web driver, JMeter, Browser Stack, Device Anywhere, SVN, GIMP, Balsamiq, Bugzilla, Fogbugz, Testopia, JIRA, Test link, WinSL php MyAdmin, WinSQL.

Languages: Shell Script, XML, HTML, PHP, Java.

RDBMS: SQL, MS SQL, MySQL, DB2, Excel data connections, TM1 Cubes.

OS: Windows XP /Vista/ 7 / 8 / 10, Mac OS, UNIX, Linux, CentOS 5.3, Windows Server 2003.

CRMs: Sugar, Sales force, twiki, Word press, SharePoint.

ERP: JDE, Peoplesoft

PROFESSIONAL EXPERIENCE:

Confidential

Sr QA Analyst

Responsibilities:

• Responsible for test planning, test testcase writing and execution for Business Intelligence Analytics as part of a Peoplesoft integration of ERP systems.
• Testing TM1 Cognos cubes and reports available on a Sharepoint webportal using excel data connections and SQL queries in Peoplesoft database and data warehouse.
• Improved regression test coverage by writing and executing UFT automated testcases for testing role based security for a new sharepoint website.
• Tested salesware on Web and ipad to be used by sales team to present proposals to customers.

Confidential

Sr. QA Lead - Consultant

Responsibilities:

• Manage a team of 6 on shore and offshore QA testers testing a new release of a retail order management system with JD Edwards and Sterling integration: plan test strategy, writing and executing testcases in HP ALM, manage day to day testing effort, defect meetings, status reporting, test metrics ( find fix rate, pass rate, etc.), plan and manage UAT.
• Write Selenium Webdriver testcases to generate customer test data. Assisted automation team with running UFT regression tests.
• Execute Point of Sale (POS) Terminal and Mobile app testcases for US and international purchase, return, and tender scenarios for function and financial validation. Test POS integration with Global customer management systems. Document issues, capture debug information, and work with development to debug and troubleshoot integration issues.
• Write testcases for a new customer case (support) management system. Perform functional, non- functional, integration, and UAT testing.

Confidential

QA Manager

Responsibilities:

• Performed manual testing: Created manual test cases for functional testing of the Tournament Pairing Program (.Net Web application using DB2 and MS SQL database) based on user stories. Executed the test cases grouped into test runs based on functions delivered in each sprint, documented bugs found, wrote SQL queries to verify test data, and worked with the multidiscipline sprint team as needed. Performed regression testing using Selenium testcases and cross browser testing (IE, Chrome, and Firefox). Selected cross browser testing environment:
• Worked with the team to choose a cloud based cross browser testing solution (Browser Stack). This tool allowed the development and test team to have access to over 300 OS and browser combinations for development and testing, reducing the number of customer found browser issues.
• Solved test case management issues: Test cases were in various formats word and excel, stored in various repositories. Lead the QA team thru the process of choosing a Web based (cloud) test management system (QA Planner) that was a good match for their needs and allowed easy creation and reuse of test cases for regression testing and tracking of test results.

Confidential

QA Manager

Responsibilities:

• Created a unified QA process for on-shore and off-shore QA teams for testing of Web based product interface and Confidential app on Android devices. Reviewed requirements with Product Management and customer, generated a test strategy and test cases for new and bug fix releases, executed test cases and wrote bugs, demo’d new features to customer, certified new features on customer production system.
• Selected an automation framework using Sikuli and Monkey runner for end-to-end test of Web based interface and Android phone apps. Generated an automation plan and test suites for regression testing per the plan.
• Worked with program management to plan release content and schedules. Ran regular status meetings and end of release commitment meeting.
• Managed migration of releases to the staging and production system and customer acceptance testing at each stage.
• Performed data mining with SQL and excel to identify and resolve customer issues.

Confidential

Project Management Consultant

Responsibilities:

• Project management and test of Confidential ’s Backup Assistant Plus cloud phone book solution.
• Worked with the outside vendor ( Confidential Technologies) and device OEMs to develop schedule and plan for new features and customer issue fixes for iphone, Android, and RIM devices.
• Wrote automated selenium test scripts to test the Confidential Web portal.
• Identified several issues, wrote tickets in HP Quality Center, and worked with IT team to fix and retest.

Confidential

Mobile QA and Customer Support Manager

Responsibilities:

• Performed test planning and hand-on manual and automated testing of iOS and Android mobile apps, Web based products, and Linux based Mobile Confidential client/server applications.
• Built and scaled the QA team to match increased product testing as the company expanded.
• Created a repeatable QA process for front-end testing, system testing, unit testing, user acceptance testing, integration testing, performance testing, stress testing, backend testing, and regression testing of mobile apps, Web based products, and client/server applications.
• Experience developing a test strategy and templates for test plans, test cases/scripts, pass/fail metrics, test defect logs.
• Created, executed, and maintained test cases and scenarios for both our manual and automated test environments. Used the Testopia management tool to manage test case status during execution. Set-up regular tracking metrics to measure product quality based on bugs found, failed and passed tests.
• Used QTP to test a video player client Windows application and a server Web interface. Proficient using automated test tools such as QTP, Selenium, JMeter, Macro Scheduler to quickly run tests. Familiar with Mercury Interactive Test suite (Win Runner, Load Runner, Quick Test Pro, Quality Center and Test Director).
• Scaled the QA team to function as customer advocates for our products as Confidential expanded. Hired, mentored, and trained a local and offshore QA team.
• Expertise with bug tracking and reporting software such as Test Director, Bugzilla and JIRA. Intuitively find and document product bugs and attach debug logs and crash information needed to fix bugs and deliver a high quality product with minimal customer reported problems.
• QA tested, using Selenium automation tools, a TV Guide mobile Web 2.0 solution available to customers on the dashboard of Confidential phones. UI functionality was also verified on multiple handsets using Device Anywhere.
• Developed an ad-based suite of TV Guide.com apps for the iPhone (iOS), iPad (iOS), and Android OS with over 4 million downloads. Developed a Windows and Android Mobile Confidential player.
• Proficient working in various QA methodologies such as Agile/Scrum, Waterfall, and Continuous Integration.
• Managed our 3rd party vendors, the local QA team, and pre launch testing by the customer TV Guide.com before released the apps to multiple app stores (Apple, Android Central, Confidential, Amazon, etc.).
• Ran the backend datacenter comprised of an Amazon Services with load balancer/Squid caching and the locally hosted datacenter, a group of Linux machines running Apache Tomcat HTTP Web servers, and an MS SQL database (to store TV listings information), and Java programs to interface with the client apps. Working knowledge of backend testing of the applications by executing JMeter automated stress scripts and SQL queries to test data integrity.
• To optimize TV Guide mobile app revenue, wrote Selenium automation programs to collect ad vendor revenue and modify the ad vendor mix (Admob, Jumptap, iAds. Was able to grow our revenue every month.
• Working knowledge of the Eclipse IDE Java debugs environment to make minor Android app changes when required and the iOS xcode IDE.
• Stepped up to productize and QA test one of the first Windows based ATSC-MH mobile DTV players (H.264) available on the market. The product uses a Hauppauge Confidential dongle receiver and installs and runs on Windows XP, Windows Vista/7. The app has a program guide to view program information, and an imbedded player to render the received A/V content. Also worked to create and manufacture a CD package with the software and User Guide, defined a fulfillment process to ship product, and managed a customer support team to address customer feedback.
• Project managed the success launch and sale of the first Android tablet ATSC-MH mobile DTV player available on the market. Similar in function to the Windows product above except MH drivers were integrated into the Android operating system of the OEM’s tablet to support the MH receiver.
• Administrator of Sales force CRM system used to integrate Sales, Support, Finance and Customer Portal information. Led a company focus team to identify and select the CRM system. Identified Sales, Customer Support, Marketing, and Finance requirements. Worked with vendors to prototype candidates for a bake-off test and vendor selection. After selection of worked with vendor to implement customizations.
• Program managed the team through our SDLC phases (gates): feasibility, business case commit, release/product commit, ready-to-ship, and end-of life. Created checklists, record storage repository, pulled together required material, and ran the commitment meetings.

Confidential

Integration and Test Manager

Responsibilities:

• Responsible for 3rd party change control process for software release and configuration changes.
• Manage the integration and testing of changes into the Confidential Ethernet and IP backhaul solution.
• Manage the Design/Integrate/Test of new Ethernet and IP backhaul features in GA Confidential releases.
• Group will design and implement new changes in the lab, write and execute test cases, document issues found, and work with 3rd party vendors to obtain fixes.

Confidential

Responsibilities:

• Interface to customer and the Lucent sales team for deliveries of software, hardware, and customer documentation from the R&D team.
• Managed weekly status meeting with the customer at the working and executive level, and engaged the appropriate people from field support, system engineering, hardware, and software to resolve customer found issues.

Project Manager

Confidential

Responsibilities:

• Was responsible for building a test organization to system test the Confidential feature for the Any Media DLC product.
• A new T1.413 compliant Confidential blade ( Confidential -C) was designed developed and tested by Lucent. Interoperability with Lucent and other vendor’s CPE modems ( Confidential -R) was a part of this service offer to customers.

Software Manager

Confidential

Responsibilities:

• Led four teams responsible for software, firmware/hardware, integration and testing of the following key areas of the Any media product: DS1 Team, Alarm Team, TR303 Interface Team, and SW Feature Integration team.