SUMMARY:

More than ten (10) years extensive and progressive professional experience in the areas of Healthcare Management and Information Systems, Customer Technical Support, Requirement Gathering and Assessment, Financial Analysis, Project Coordination, Internet Banking, Phone Banking, and SharePoint as a collaborative tool, testing, and documentation using UML and Use Cases using Visio.

SKILLS:

• Strong Knowledge in data analysis, accounting & financial analysis creation & maintenance of spreadsheets, financial structures and industry trends, Supply Chain Management and
• Strong Knowledge of KAIZEN and Lean Six Sigma Techniques
• Strong Knowledge and Experience with agile/Scrum lifecycle management, manual and automated testing tools to troubleshoot systems
• Strong Knowledge of HL7 standards, licensing, reimbursement and accreditation standards ICD - 9-CM and ability to master new concepts, organizational structure, business strategies and processes
• Strong Knowledge and Experience with SpringCharts EHR are Health IT workforce development and training techniques with Knowledge of Network Topologies, TCP/IP and VPN and familiar with SOA and web services.
• Strong Knowledge of, HIPAA Compliance, Healthcare Information Technology (HIT) Standards and HMISS and ICD 9 & 10 Code Sets, Functional knowledge of SpringCharts & MedSeries4 EHR B2 2010 Electronic Health (EMR & EHR) Health Care Systems

TECHNICAL SKILLS:

Methodologies: Rational Unified Process, SDLC, Agile, Scrum

Database and Collaboration: MS SQL Server, MS Access, and Oracle, MS Suite, MS Project, SharePoint 2010

Requirement Management: Rational RequisitePro, Telelogic DOORS

Testing tools: Test Director, Quality Center, Quick TestPro, LoadRunner HP ALM, Selenium

Change Management Tools: Rational Clear Quest

Business Modeling Tools: Microsoft Visio, Rational Rose

Version Control Systems: Rational Clear Case

Web Technologies and mailing: MS Outlook, Internet Explorer, HTML, XML, .NET

PROFESSIONAL EXPERIENCE:

Confidential, Greensboro, NC

QA Analyst

Responsibilities:

• Develop and execute test scripts for system, assembly, integration, Regression/ load, acceptance, and installation testing
• Communicated test progress, test results, and other relevant information to project stakeholders and management
• Participated in project estimating and planning by providing inputs into the estimated effort required for QA activities as well as identifying resource needs to successfully perform those activities.
• Monitor and report on Test planning, scripting, and execution activities to ensure they are completed within cost and schedule constraints.
• Performed root cause Analysis on defects while coordinating quality assurance activities with overall development team in issue resolution

Confidential

QA Analyst

Responsibilities:

• Document test procedures to ensure repeatability and compliance with standards
• Collect and report test results through various metrics reporting tools and communicating to key stakeholders on a regular basis
• Develop testing scenarios/cases to address areas such as database impacts, software scenarios, regression testing, boundary/negative testing, error or defect retests, usability; including automated scripts
• Perform Test Execution; direct and monitor other testers during test execution
• Document test procedures to ensure repeatability and compliance with standards
• Lead other QA team members in primary and offshore locations; coordinating work for timely delivery

Confidential

Senior QA Specialist

Responsibilities:

• Responsible for partnering with project/product management for resource ramp up/ramp down, identifying resources/skills, resource allocation, task assignment/delegation as part of Agile delivery
• Maintain schedules and coordinates activities for project efforts while maintaining high quality execution; identifying task dependencies, test schedules, utilization of test environment
• Assisted in training workshops to coach Developers and others about Scrum
• Managed defects using quality tools HP/ALM and VersionOne for User Story management
• Adhered to defect tracking process; document software defects, using a defect tracking tool HP/ALM in monitoring and managing defect metrics and setting up defect Triage meetings with Vendors to resolve defects based on severity.
• Responsible for leading the integration, system, and regression testing of software for both manual and automated test execution
• Interact with the product delivery team; participate in product requirement/design reviews to provide input on completeness of functional requirements, product designs, and schedules
• Identify interdependencies, ambiguities or omissions, and make suggestions to improve requirements and ensure usability/testability
• Review software documentation to ensure technical accuracy, compliance, or completeness, with focus to mitigate risks o Plan test schedules in accordance with project scope and delivery expectations
• Design test plans, scenarios, scripts, and/or procedures to determine product quality or release readiness

Confidential

Lead Portfolio Quality Assurance Analyst

Responsibilities:

• Report test status with progress, defects, issues / risks and produce and maintain periodic quality metrics
• Manage Requirements Traceability Matrix to ensure that all requirements, processes, designs, code components, and test cases are linked and can be traced for determining coverage and impact analysis in Advanced Commercial Banking System
• Worked closely with the development and program management teams throughout the entire product development life cycle to ensure the product meets user and quality requirements
• Assisted in organizing and facilitating release & sprint planning, release & sprint retrospectives, daily stand - ups and inter-team dependency meetings
• Assisted PM in maintaining information radiators that keep stakeholders and developers informed
• Perform Independent Validation and Verification Quality Assurance Reviews, identify gaps and provide recommendations to Project Teams
• Provided needed approvals for code migrations from test to stage and stage to production environments
• Define, implement, & mentor team on quality standards to instill quality in delivered solutions throughout SDLC with a goal of improving delivered Software quality and reduction in delivery time
• Work with team to establish requirements, design and code standards that can be utilized during peer reviews to maximize defect identification in early stages of the SDLC
• Participate, lead deliverable reviews for requirements, design and code reviews, and serve as an approver to ensure that deliverables meet quality standards and address pertinent requirements.
• Evaluate and inspect business requirements and functional specifications, designs, test cases, and automation code for accuracy and completeness and to ensure they meet quality objectives
• Ensure the culture of Software Quality Assurance is adhered to in all phases of the SDLC / project
• Facilitate Root Cause Analysis and participate in identification of issue containment activities.
• Participate in metrics analysis sessions, provide feedback on metrics reported and help identify corrective and preventive actions.
• Analyze system, features and functionality, and determine the best methodology, approach and techniques to use for testing
• Define test phases, scope, and phase containment criteria
• Document test coverage and create test plans and test cases
• Define and maintain test data required to support test cases
• Document test results, report defects and verify fixes to ensure the acceptance criteria set forth in the test plans is met
• Assist with initial troubleshooting and triage of issues identified during testing in order to correctly identify the source of the issue.
• Ensure that deviations from software quality plans and standards are detected, recorded, evaluated, tracked and resolved
• Facilitate the accurate assignment of priority and severity of defects so that work can be correctly prioritized
• Work with development and vendor teams to ensure they have adequate understanding of defects to resolve them.

Confidential

Sr. QA Specialist (Consultant)

Responsibilities:

• Created and executed test plans and scripts to determine optimal application performance per specs.
• Worked on cross-departmental teams to review functional requirements and use case development to create thorough testing requirements & Mapping Test Cases for Requirement Traceability
• Identified gaps and verified and revised quality assurance standards as needed
• Ensured that testing activities allow applications to meet business requirements and systems goals, fulfill end-user requirements, and identify existing or potential issues
• Collaborate with software/systems personnel in application testing, such as system, unit, regression, load, and acceptance testing methods
• Test any new software to ensure integration into company systems meets functional requirements, system compliance, and technical specifications

Environment: Gemini, NCDR Data Collection Tool, SQL Server 2008 R2, Microsoft Project 2010, MS Office 2010, MS Visio

Confidential

Business Management Analyst Consultant

Responsibilities:

• Worked as analyst and tester for the Enterprise Application Integration Layer for EDI tool
• Identified the master file changes and builds needed to enable the 5010 format to be utilized
• Monitored and coordinated project schedules and scope and timelines to ensure that results were in accordance with the Gap Analysis expected results for 5010 compliance
• Managed Billing and claim adjudications for Dental and medical transactions between providers, members and within their plan using Facets Billing Modules.
• Assisted in the coordination of project Implementations and releases for Business Process Management Layer(BPM) for healthcare including the various HIPAA and HL7 based processes in EHR and PHR using FACETS to extend the capabilities of our eBlitz platform beyond traditional borders to support online transactions
• Analyzed and tested various processes of Healthcare submission and processing process functionalities including testing the corresponding web services

Environment: Test Director, Oracle SOA Suite, Oracle BPM suite(Websphere), SQL, Microsoft Project 2010,MS Office, MS Visio, Rational SOA tester, Mercury Services Test tool

Confidential, Chantilly, VA

Business Support Analyst

Responsibilities:

• Trained and mentored new employees with no prior application support experience
• Employed process improvement techniques to standardize IT processes to ensure compliance with relevant SOX Audit controls and IT standards
• Conducted peer reviews and audits of project documentation such as Business requirement Documents
• Performed manual testing and coordinated project schedules and activities, while tracking progress
• Tracked Remedy problem tickets and assisted customers on CRM application, provided real time monitoring and services for scheduled payments and used Microsoft Office SharePoint Server 2007 to control and automate approvals for payables and receivables
• Worked with the scrum agile methodology throughout the SDLC for the implementation of releases for VACU to standardize and automate business flows, like account openings and maintenance, orders, statuses or cancellations of orders and order confirmations, transfers,etc.
• Performed requirements analysis for online banking users and troubleshooting of web browsers and mobile applications and extracted reports from databases using SQL queries
• Supported Project Manager with Project scheduling, monitoring and coordination
• Assisted in Implementation of CMS (Content Management System) in automating various aspects of Web and Publication Content Creation, Document Management and Delivery

Environment: Windows 2000, Test Director, Oracle, SQL, Microsoft Project 2000, MS Office, MS Visio

Confidential, Richmond, Virginia

Business Analyst

Responsibilities:

• Gathered and analyzed user requirements, performed test planning, helped in defining scope of operational and Functional Requirements
• Analyzed recipient eligibilities, Reports, Appeals and Grievance processes in data repository
• Analyzed data to determine data quality, integrity, and usability for given use cases using business intelligence tools such as Oracle, Excel
• Worked with business users and SMEs to gather expectations of the new system
• Worked as a Liaison between the users and the different teams involved with application development to enhance understanding of the business and IT processes
• Worked under the general supervision of senior staff with some latitude for the exercise of independent judgment
• Used prototypes to demonstrate and verify the behavior of the system
• Presented project progress reports and status reports to the management throughout the duration of the project

Confidential, Virginia

Manufacturing Technical Specialist

Responsibilities:

• Applied continuous improvement to process flow using best industry practices based on Kaizen to boost wafer productivity by indirectly affecting cost, quality and safety etc. during the manufacturing
• Contributed to process improvements (such as creating necessary templates, checklists, procedures) while supporting on-going projects and Sprints
• Reviewed RFP/RFI bid packages from procurement team prior to submission to BU customers for accuracy and comprehensiveness and performed analyses to support supplier reviews
• Led in the design and delivery of content for on-going user training
• Applied Lean Six Sigma quality methods for optimal productivity and reduction in wastage and scrap
• Assisted the project managers in planning, monitoring, scheduling, coordinating and reporting of activities related to various projects
• Delivered training on SAP and R3 application for manufacturing facilities; companywide
• Executed test cases from Quality Center to validate the functionality of the application and created tickets in Quality Center for the defects in a timely manner
• Used Quality Center to log defects and participated in User Acceptance Testing (UAT)
• Created production and analysis report and Documentation for various data processes

Environment: DB2 and WebSphere application server, SQL, MS Dynamics GP , J2EE/Java, Oracle, Windows XP, HTML, WinRunner,ReqPro

Confidential

Billing Analyst

Responsibilities:

• Maintained journal entries with regards to income, expenses, electronic funds transfers and any other financial transactions and performed budgeting and Financial Analysis when needed
• Recorded information into Help Desk software application and program for tracking, analyzing and reporting functions, generated client sales orders for contracts using ERP Software
• Assisted in inventory management invoice processing/auditing reporting and analytics
• Identified cost outliers and took corrective measures in Budgeting with Billing Team
• Coordinated system training for users required by the business area
• Participated in month-end closing, audits and calculated billing income and accounts receivables

Environment: Windows 2000, MS Office Suite, Quicken, MS Project, Microsoft Server 2007

Confidential

Technical Support Analyst

Responsibilities:

• Provisioned IVR new features and functionality for enhanced customer service
• Working in the Telecom Expense Management (TEM) solutions platform to assisted in monitoring the entire telecom lifecycle including contract sourcing
• Managed Account Escalation Procedures and Service Delivery averaging of 150 monthly orders
• Developed solid relationships with outside vendors and internal Facility Project Managers.
• Presented quarterly progress and status to Management through PowerPoint presentations.
• Ensured service level and customer satisfaction metrics were met and built collaborative customer relationships with client. Cross-sold company services and brands to maximize account penetration
• Provided technical support in identifying, evaluating, and developing resolutions and procedures that met business requirements as well as system training for users required by the business area
• Applied knowledge and concepts of telephony like CNAM, e911, PIC CARE, to resolve issues, resulting from escalated tickets submitted through remedy call tracking including Line porting
• Helped develop E911 test plans & scripts
• Prepared reports and metrics related to SLA’s and call Centre metrics for increased productivity

Environment: Windows 2000, Oracle, MS Office, Rational ClearQuest, MS Visio, MS Project, SQL, Avaya, Telelogic DOORS, Test Director, HTML, Windows XP, Remedy, MS SQL server, MS Office

Confidential

Financial Analyst Intern

Responsibilities:

• Acted as a liaison between the Corporate Finance Clients and Technology department of Confidential
• Liaised between the business users and technical teams to build applications based on the business requirements and managed issue tracking, prioritization and resolution
• Employed financial instruments in calculating (equities, fixed income, FX, etc.)
• Involved in trading processes (front/middle/back office, order entry, clearing & settlement, etc.)
• Involved in Requirements Gathering and business analysis on online portal to provide visibility to
• Performed Analysis of equity and investment positions and Accounting Functions as directed