SUMMARY:

• Administering JIRA for almost 2 years and experienced over 15 years in Quality Assurance testing including 11 years in functional testing of Oracle E - Business Suite Applications. The experience includes testing of web services as an SME.
• Acting as JIRA Site Administrator managing 500 users all over the world.
• Acted as a Lead Data Fix Co-Coordinator for CMS through Confidential PMO Team, multi-tasking simultaneously in various testing activities including Break fixes and Production Support
• Validated R12 version of Oracle Applications as part of Confidential upgrade Project in Confidential Corporation
• Experience in Functional testing, Regression testing, Smoke testing, Web services testing, Load testing, Stress Testing, Defect Reporting/Management and Production Support of Oracle Applications 11i
• Experienced in creating Automation Framework based on the how regression testing will be handled
• The experience comprises testing of Oracle Applications modules AR, AP, FA, GL, OE, CE, AOL, PA, APA and PO including Oracle Federal Financials.
• Experienced in writing business scenarios, test cases and test scripts based on functional specifications.
• Experience in white box testing (stored procedures, functions, packages and triggers using SQL and PL/SQL)
• Expertise in debugging, trouble shooting and figuring out Root Cause Analysis of the issues found.
• Acted as SME for web services testing using Parasoft and SOAPUI Pro for ACA Project
• Good written, oral communication skills and an excellent team player.

TECHNICAL EXPERTISE:

ERP: Testing Oracle Apps (11.0.3,11.5.10.2, 11.10.5.1, 11.5.9, 11.5.8, 11.5.7, 11i, R12) Financials (AR, AP, GL, OM, FA, CE, PA, AOL, PO, Sysadmin), Federal Financials, Manufacturing (BOM, INV, PO), APA, Loans, RTR, QTC, PTP, ITR, OTM, GTM, DTDp, DTDe, MDM, Tax, iExpenses, Shipping

Testing Tools: QTP, Win Runner, Load Runner 12.2, Quality Center 10.00, Autosys, SQA robot, ITS, ITG, Quality center, Rational Clear Quest, Rational Clear Case, ManageNow, Remedy, Rational Functional TesterT 8.5.1.1, Rational Functional Tester 8.6, Rational Team Concert(RTC), Rational Performance Tester (RPT) 8.3.0.3, JIRA CORE, JIRA Software 6.x/7.x, Confluence, HPALM 12.0, UFT 12.2, Test Rail, API testing, Lean FT

508 testing Tools: FireEyes, Wave

Scripting: TSL Script, VBScript, JavaScript

Databases: Oracle, SQL Server, Access and DB2, PL/ SQL Developer 8.0.1.

Web Tools: HTML, DHTML, and XML

Microsoft Tools: Excel, Word, Power Point, Outlook, Access, MS Project, MS Visual Studio 2013

Other Tools: ActiveVos, Parasoft (SOATest) 9.6, SOAP Pro 4.6.4, Jmeter, x-Test viewer, UPK 12.1.0, Sales Force, CCDB, Junit, SQL Server 2012,, Service Now, UPK 12.1.0

PROFESSIONAL EXPERIENCE:

Confidential, Hanover, MD

JIRA Site Administrator

Responsibilities:

• Acted as Site administrator for JIRA and Test Rail testing tools
• Implemented JIRA cloud from scratch for Confidential Project
• Managed 10 to 15 projects including Agile/Scrum environments
• Created complex JIRA workflows including project workflows, custom fields, screen schemes, permission scheme and notification schemes
• Created custom JIRA dashboards, reports and JQL queries
• Responsible for bug tracking, issue tracking and project management tool
• Imported data from external systems into JIRA by creating a project in JIRA
• Managed Help Desk queue of JIRA tickets to address and trouble shoot system issues, user requests like username and password resets.
• Set access permissions for JIRA projects
• Monitor JIRA performance and also indexing after the system configuration in order not to decrease the performance of the system while in use.
• Integrated Test Rail, Test Management Software with JIRA
• Managed all JIRA enhancements and releases
• Researched & analyzed JIRA Plug-ins
• Collaborate with other teams and departments across the company on a variety of projects
• Involved in OKTA integration of JIRA 7.1using SAML 2.0
• Responsibilities included every day back up of JIRA, Test Rail and UPK.
• Trained users throughout the company by designing Oracle UPK topics for both JIRA and Test Rail
• Experience with JIRA 6.x & 7.x environments, knowledge of newest features and functionality.

Environment: HP ALM 12.0, UFT12.0, JIRA 6.x/7.x, Test Rail, Service Now, UPK 12.1.0

Confidential

JIRA Site administrator

Responsibilities:

• Configured JIRA for Confidential applications like MCS, MISP, Agile and GMA, SFDC, Flexera etc project workflows, custom fields, screen schemes, permission scheme and notification schemes
• Worked on creating Kanban boards
• Created various gadgets upon the requests from Project Managers like Team calendars, two dimensional filters, pie charts etc
• Constructed custom dashboards using various filter types in JIRA
• Maintained EPIC story boards etc. Added custom EPIC fields like EPIC link, EPIC color etc to the Agile Projects
• Recommended and developed the overall JIRA technical strategy and road map
• Installed, managed and supported various development, testing and monitoring tools
• Perform requirements gathering, business process workflows, and determine ways to improve the JIRA/Confluence based workflows and as-is processes & identify where functionality can/cannot meet user requests.
• Maintained add-ons updates, reporting on feature changes.
• Developed guides and documentation for system features. Train, guide, and assist end-users in use of JIRA
• Work closely with managers, developers, and stakeholders
• Support End-to-end and UAT cycles
• Documented workflows for flexible usage

Environment: JIRA 6.x/7.x, Test Rail, Sales Force, CCDB (Contracts Database)

Confidential, Elkridge, MD

Senior QA Automation/Manual Tester

Responsibilities:

• Attended meetings in requirement analysis of the new project with BA’s and provided the feedback upon review
• Prepared Unit Test plan based on BDSD coordinating with the developers and submitted for approval
• Created project and project plan in RQM.
• Created test cases and test scripts from the client requirements and uploaded to RQM
• Identified the candidates for Automation from existing application and recorded the old and new application for comparison
• Created Automation framework for automation of the current application
• Involved in System Test Readiness
• Provided demo on current application on how RFT will be compatible for automating of current application
• Validated and compared new documents to the older RTF templates for text, font and alignment
• Presented executive summary on overall Performance of the application
• Validated and compared new documents to the older RTF templates for text, font and alignment

Environment: RFT 8.6, RQM, x-Test viewer, x-Design, Rational Team Concert, RPT 8.6

Confidential

Senior QA Tester / Analyst

Responsibilities:

• Involved in test planning of the project, created Test cases and scripts, uploaded to RQM
• Reviewed the test cases and test scripts drafted by the Team members and provided comments
• Involved in System testing of the two notices “Mail-out Applications” and "Request for Additional Information" in Confidential
• Ran the batches through x-dashboard and putty(Linux server) and checked the status of the batches
• Validated xml files and PDF files generated through x-dashboard batch jobs in FileZilla
• Extracted data from DB2 through SQL server 2012 and validated the same against the data that was printed and then generated through batches and finally to xml and PDF files
• Verified the historic notices generated in FileZilla and in OHEP application
• Reported the defects in defect management tool, RTC
• Reported daily testing progress to the Project Manager through excel pie charts during System Testing Phase
• Supported UAT Team during UAT phase
• Supported Production for the issues raised for Eligibility Determination (EDN) which was implemented in phase 1.

Environment: SQL Server 2012, RTC, RQM, Confidential Dashboard, putty, FileZilla

Confidential, Linthicum, MD

Senior QA Tester / Analyst/Web Services SME

Responsibilities:

• Created and executed data driven web service tests creating XPath Match Assertions using SOAPUI Pro and SOATest 9.6
• Web services performance testing was performed using Jmeter as well as SOATest 9.6
• Load testing was done by enslaving multiple machines on the network and creating user profiles
• Reports were generated once the load test is complete and were analyzed to see how the web service performed under the load
• Monitors were added to SOATest to monitor various system resources while the test occurs
• Automated/iterated nightly process for regression testing and load testing in parasoft from command line using scripts
• Performed functional, System and integration testing of the Case Management (Curam) and Plan Management (Connecture) applications.
• Validated the eligibility rules for Medicaid, CHIP and QHP based on the income and household members and validated respective enrollments for the qualified individuals
• Validated income verifications and existing Coverage for the applicants during Open Enrollment.
• Regression tests were run using Parasoft software and functional reports were generated in HTML, XML, PDF, and CSV formats once functional testing completes
• Validated data flow from Case Management to Plan Management from SQL developer
• Performed end to end testing of both Case Management and Plan Management Applications.
• Regression testing was performed under different environments after each build to ensure no previous functionality was broken after deploying new code.
• Smoke testing was done on the applications immediately after the deployment in test instance
• Logged defects in JIRA for the issues during test cycle.
• Created Stakeholder scenarios and test cases for the above applications and executed them in RQM
• Assisted State Stakeholders during Stakeholder testing

Environment: SQL developer, JIRA, Confluence, RQM, SOAP Pro 4.6.4, SOA (Parasoft) 9.6, Jmeter, RFT 8.5.1.1, RPT8.3.0.3, ActiveVos, Confidential Tivoli Console, SharePoint

Confidential, Columbia, MD

Senior QA Tester / Analyst

Responsibilities:

• Involved in writing test cases for FIM (Federation Identity Management), Identity Proofing, Multifactor Credential Management and Logical Access Management requirement documents.
• Included all the scenarios for both positive and negative testing. Also, included the use cases that are listed in the specification manuals.
• Mapped the Idp HR (Identity Provider which is Asserting party) roles with the Enterprise Composite Portal roles.
• Involved in test planning from FIM to Logical Access Management.
• Involved in testing flow from FIM(Service Provider which is Relying party) to Logical Access Management for different user roles and from various HR Idp resources like Notice Of Participation, Structural Measures, Online Forms, Vendor Authorization etc
• Tested the User roles for OARS (Create/edit Users, Approve Users and Final Approval)
• Tested Help Desk User role for adding credential, removing credentials, assist user with multi factor credential etc.
• Involved in testing of HR (Hospital Reporting) for HVBP (Hospital Value Based Purchasing, Notice of Participation, IQR/OQR Summary table components.
• Involved in writing Test Cases and Test Scripts using advanced SQL, PL/SQL
• Involved in CPOC (Clinical Process Of Care) in writing complex SQL queries for calculating Baseline Rates, Thresholds, Bench Mark’s, Achievement Points, Improvement Points, Achievement and Improvement Ranges, Performance rates, Measure Points, Total Earned Points, Total Possible Points, Condition Scores for all the hospital measures for different calculation time periods for Fiscal Years 2013 and 2014.
• Also involved in testing of PEOC (Patient Experience of Care) domain and Outcomes domain.
• Involved in testing of QRI (Quality Reporting Interface) reports.
• Implementing the Test methodology, in order to verify the Test Condition based on requirements.
• Involved in test planning and executing the test assessments.
• Design and execute Test Cases, configure the Test Matrix in Quality Center, Prepare the Test Data and analyze the results.
• Co-ordinated IV&V efforts with third party vendor and actively participated in IV&V meetings during different phases of the project.

Environment: Oracle 11g, SQL, PL SQL Developer 8.0.1, Quality Center 10.00, SAML 2.0, SOA

Confidential, Linthicum, MD

Senior QA Lead Co-Ordinator/Analyst/Production Support

Responsibilities:

• Involved in testing of the Confidential application for several Medicare contractors.
• Functional testing of the application that includes both alpha and beta testing.
• Involved in the testing of different modules in Oracle Apps 11i, which includes AR, AP and GL
• Testing of PMR’s (Problem management record) in production test instance for planned releases and emergency break fix
• Testing of custom application APA (Administrative Project Accounting) that includes Obligations, Commitments and Grants modules
• Involved in scripting and executing test cases for the data flow in the AR, AP, PO and GL modules
• Testing the business flow of the application in various instances
• Developed Test Scenarios for AR/AP Netting Process, executed them for functional testing
• Performed manual testing of all the transactions involving AR/AP Transactions and manual entries of transactions.
• Running roundtrips for contractors through AutoSys.
• Experience in processing 837 claims and also processing payment batch 835 and confirming the same batch in PTST, BET1 instances
• Identified different scenarios from the regression checklist that can be automated.
• Automated the identified scenarios using QTP, saved them in Quality Center and executed Scripts for weekly Break Fix patch releases, code fixes and also for Quarterly Releases.
• Tested extensively Supplier Holds and Extensions.
• Extensively tested AR/AP Netting.
• Supported Medical Contractors to resolve issues for every quarterly release. Also, coordinated with contractors to create test data.
• Developed SQL scripts and executed them to create test data for the automated scripts.
• Ran automated scripts from Quality Center and presented the results to the management.
• Updated the existing automation scripts in accordance with the Oracle 11.5.10 Upgrade and maintained them.
• Executed a comprehensive suite of regression testing covering functionalities across AP/AR/GL/PO and the customized extensions.
• Gather the information related to Production Support tickets in Remedy from the developers as well as the requesters who logged in the defects, to analyze the issue.
• Logged, tracked, reviewed and analyzed the Root Cause of the issue and report it using Remedy to assist developers resolve the issue quickly.
• Prepared Data Driven files based on the active users and data dependency.
• Tracking defects in Quality Center (Test Director) and working with developers and Infrastructure team to resolve the issues.
• Worked on Data Fix Records and document and presenting them to the stakeholders
• In Production Support Team, acted as data fix coordinator by coordinating between CMS and Confidential for any data fix related issues.
• Coordinated as QA Lead Coordinator for Confidential PMO Team across multiple teams for resolving the data fix issues and as a POC for CMS
• Responsible for analyzing the requirements, designing, debugging, execution and generating reports for Oracle 11i Financial System upgrade from 11.0.3 to 11.5.10.This project was performance tested using Oracle NCA, Web (http/html) protocols.
• Responsible for creating automated performance scripts for load testing using Load Runner 8.1 to test the performance of web server, application server, Oracle 10g, Load Balancers, Oracle 11.5.10 Application suite.
• Mentor other team members, act as Oracle ERP expert, meet with client groups to determine performance requirements and goals, determine test strategies based on requirements and architecture, create and implement performance tests using Mercury Load Runner.
• Analyze test results and report the findings to the clients, and provide recommendation for performance improvements as needed.
• Identified functionality and performance issues, including: deadlock conditions, database connectivity problems, and server shutdown under load.
• Identified scalability issues under stress test.
• Identified configuration issues in the application server that shutdown the server connection at user’s level.
• Resolved issues related to performance during environment changes in PTST and BET1.
• Ran different scenarios and analyzed results to find out server and network responses and system bottlenecks.
• Responsible for analyzing results, reports and charts to see response times of individual transactions with respect to whole site.

Environment: Oracle 11.5.10.2 Federal Financials, Rational ClearCase, Rational ClearQuest, QTP, LoadRunner, SQL Navigator, Manage Now, eRoom, TOAD, Autosys, Remedy 7.5, Mercury Quality Center (Test director), Oracle 10g

Confidential, San Diego

Senior QA Tester / Analyst

Responsibilities:

• Involved in the testing of different modules in Oracle Apps 11i, which includes AR, AP, PA, FA, OM, CE, INV and GL modules.
• Gathered functional requirements from the user and prepared test cases and test scripts for the modules PA, FA, AR, AP, GL, CE, INV, OM and Sabrix
• Developed and executed test plans and procedures.
• Tracked and documented application bugs.
• Extracted data from the different tables using join conditions in Toad and tested backend.
• Involved in functional, Regression, integration and string testing.
• Created different test scenarios according to business requirements.
• Validated IT SOX (Sarbanes Oxley 404) controls.
• SOX internal auditing and testing.
• Used ITG (IT Governance) to track the bugs.
• Tested the above modules in different instances.

Environment: Oracle Financials 11.5.10, Toad 7.0.4.2.6, SQL, SQL Navigator, ITG, Excel, Documentum

Confidential, Syracuse, NY

Senior QA Tester / Analyst

Responsibilities:

• Performed manual testing for different modules like Customer, Provider, Employer and Staff in the application.
• Also tested the Admin and Self Services modules.
• Extracted data from the different tables using join conditions in Toad and tested backend.
• Involved in functional and Regression testing.
• Involved in writing test cases and test steps in the access system.
• Created different test scenarios according to business requirements.
• Examining the incoming AR’s and writing the test cases and test steps.
• Used ITS (Issue Tracking System) to track the bugs.
• Tested the application in different test sites.

Environment: Oracle 8.0, MS Access, Toad 7.0.4.2.6, SQL, QTP, Java

Confidential, Syracuse, NY

Senior QA Tester / Analyst

Responsibilities:

• Involved in testing of data converted from shared systems (FISS, SMART, MARTI and MCS) for both PART A and PARTB.
• Unit testing the customized forms and reports for the proper functionality
• Performed regression testing.
• Performed user acceptance testing for both Medicare part A and part B.
• Involved in executing Test cases for the data flow in the AR, AP, GL, and CE modules of oracle 11i apps.
• Functional Testing and testing the business flow of the application
• Performed manual testing of all the transactions involving AR/AP Transactions and manual entries of transactions.
• Involved in the testing of different modules in Oracle Apps 11i, which includes AR, AP, CE and GL modules.
• Also involved in testing of loans module.

Environment: Oracle 8.0, Oracle 11i Federal Financials, MS Access, SQL, Eroom

Confidential, Danbury, CT

QA Tester / Analyst

Responsibilities:

• Involved in preparing Test Plans and Test Cases
• Created test routines for system testing. Generated test plan segments and testing scenarios for business requirements and user interface testing.
• Created GUI maps for each module and prepared Data Driven test reports for each module by using Win Runner.
• Performed testing using Win Runner to test GUI objects and databases
• Tested the system in different test phases, for instance GUI testing, unit testing, regression testing, stress testing, user acceptance testing, integration testing, performance testing, functionality testing.
• Positive and Negative testing was done.
• Generated Test scripts in AR module for importing Invoices, Customers, Customer Profiles, Shipping Addresses and Contacts.
• Involved in Testing of Order Entry and Account Receivable Module.
• Interface Testing for GL Interfaces used to import Accounting Data from Legacy Systems for creation of Journal Entries in Oracle Apps.

Environment: Windows 98/NT, Windows 2000, Oracle 11i (AP, AR, GL, CM, OE, AOL, BOM, IN, PO), Windows 98, HTML, IIS 4.0, Netscape Communicator 4.5, Oracle 8i