SUMMARY:

• Over 7 years of IT experience in software Testing and systems management - including analysis, development, Testing, implementation and documentation.
• Solid experience in testing of business applications in web based client/server for Pharmacy/Healthcare, E-commerce, Insurance and .com clients .
• Experience in Mobile (iOS, Android and Windows.) Testing includes Device, Tablet and App Testing on iPhone and iPad.
• Worked extensively in Agile, Waterfall, and Scrum SDLC Methodology of software development.
• Involved in the all phases of testing life cycle starting from Test Design, Test Execution of Test Suite, Requirement Traceability matrix, Defect Management (Tracking & Reporting) and Test Metrics Reporting.
• Demonstrated excellence in creating and developing Test Plans, Test cases and Test scripts.
• Expertise in conducting Smoke, Functional, Regression, Integration, Database, System and User Acceptance Testing.
• Proven experience in manual testing and tool like Quality Center for Test case management, Defect Tracking.
• Strong understanding on HIPAA standards, ICD9/ICD10, EDI transactions & 4010/5010 versions, Medicare and Medicaid Services.
• Experienced in writing test modules to cover system requirements and functional specifications; can perform verification and validation.
• Developed SQL queries in SQL Database to Verify input given and validated the same in the Back end.
• Expertise in writing, maintaining and executing Test Strategies, Test procedures, Test plans, Test Cases, Test Results and generating software defect reports.
• Proficient in Functional, Regression, System Integration (SIT), User Acceptance (UAT), Security, Browser Compatibility, Automation and Performance Testing.
• Strong analytical, troubleshooting and debugging skills understanding the business requirements, business rules/processes, and detailed design of the application
• Experience in performing Back end testing by writing and executing SQL queries. To retrieve data from SQL Server and ORACLE Databases and proficient in executing Unix Commands
• Team player with an excellent interpersonal, verbal and written communications skills, and ability to work well with a diverse team as well as ability to work independently and with minimal supervision.
• Results oriented, with an ability to work with aggressive timelines and deliverables and to see any assignment to successful completion within the established project schedule.

TECHNICAL SKILLS:

Testing Tools: Quality Center9.0, 10.0, HP ALM, JIRA, Microsoft Test Manager-2013

Operating Systems: Windows 7, Windows, Android, iOS & Mac

Development Tools: Visual Studio, Eclipse, TFS

Database Technologies: SQL server, MS- Access, Oracle

Version Control Tools: VSS 6.0, Confidential, Team Foundation Server (TFS)

Others: SharePoint, MS Project Server Mobile Android, iOS, Windows, and xCode

PROFESSIONAL EXPERIENCE:

Confidential, Orange, CA

QA Engineer / Tester

Responsibilities:

• As an Agile QA: Collaborated with all product owners and participated in defect triage meetings for every release. Ensured quality assurance testing of developed applications and identified quote areas that needed amendments. Streamlined projects to make them meet changing needs and requirements.
• Tested Core application to process EDI 834 (Benefit Enrollment and Maintenance). Worked with Dev team to develop the EDI transmission for Health care enrollment information transmitted via the EDI process established in Calchoice.
• Worked with diverse offshore and onshore team to plan, coordinate, create better test cases and execute test cycles while leading the QA effort.
• Participated in daily Scrums, Sprint planning and grooming meetings. Captured Daily Bug Reports and generated weekly Status reports using Microsoft TFS .
• Communicated with developers to discuss bugs and initiated Bug reporting and Bug Tracking cycle among team members. Actively involved in bug-triage meetings for deploying applications. Conducted root cause analysis of identified defects and wrote discrepancy reports.
• Employed a “test-to-break” approach on testing initiatives and clarified ambiguous requirements with the business/ BA to ensure the effectiveness of all testing.
• Improved documentation of QA testing practices to enhance their repeatability, saving time and money and encouraging testing standardization and best practices.
• Performed System Integration Testing between legacy Orion and the new web based system QTM. This process included transferring data from Orion to QTM to validate different quote types for available Health Carriers.
• Created and executed test cases for medical, dental, vision and life user stories in MTM (Microsoft Test Manager). Worked with Leads and Business to prioritize user stories and plan smoke test plan for the release.
• Executed monthly rate testing for different quotes and scenarios. Rate testing is comparing of different quote rates, rates in pdf and excel that are generated from ORION and QTM application.
• Constantly made updates to Underwriting forms in Repository for both Employer and Employee applications pages by replacing the existing Pegasus version with Web quoting.
• Prepared Test cases from Use Cases and Functional Documents.
• Designed and maintained RTM for 100% test case coverage for forward and backward tracing of the mentioned requirements.
• Performed various types of testing like, smoke, exploratory, integration, regression, sanity, UAT, and browser compatibility testing (IE 9, IE 10, IE11, Chrome, Mozilla Firefox, mac safari). Tested the QTM user interface on multiple browsers to ensure UI consistency.
• Work closely with Software Developers, end users and 3rd party Vendors to obtain requirements and functionality of software in order to create test cases and work flows.

Environment: Confidential, MS-Office, Windows 7, SQL, HTTP, Oracle, QTP, C#, .Net, MTM, Visual Studios, TFS, Chrome, IE 9, 10, 11, Firefox, Safari, Selenium

Confidential, Boston, MA

QA Analyst / Tester

Responsibilities:

• Participating in validation of Professional Billing charges from Clinical Applications in Epic and external systems.
• Created Bugs when the right charges and cost were missing in patient accounting due build issues on clinical and billing side.
• Testing the interaction with Payers when billing is initiated and claim is generated.
• Solved the issue with pending charges in Work queues in RPB Application.
• Complied with HIPAA when receiving medical records and billing from other software in Epic.
• Executed and documented System, System Integration, UAT and regression Test cases in Quality Center.
• Resolved Bugs created and assigned to me.
• Attended Bug and Test Objective meetings
• Tested different aspects of the application like Person search, View benefits, different permission levels to be able to view benefits data, web services, back end testing etc.
• Tested the user authentication and other security aspects of the application
• Prepared pre-conditioned data for both negative and positive testing of the application
• Involved in execution of test cases and reporting the defects using Quality Center
• Different test reports are created like defects report, Testing Summary report, Build Cycle report etc.
• Interacted with developers, users and various members of my team to discuss and to resolve defects and their priorities

Environment: Confidential, MS-Office, Windows XP, SQL, HTTP, Oracle, C#, .Net, HP QC., EPIC

Confidential, Woonsocket, RI

QA Analyst / Testing Coordinator

Responsibilities:

• Supporting the Project and QA Managers in driving projects forward including the coordination of planning and testing efforts in regards to new and old functionality in a complex Pharmacy System (RxConnect) that is used in over 7,400 Pharmacy and Retail Stores nationwide.
• Facilitating JAD sessions between QA Leads and Technologists.
• Organizing Meetings between SQA and Business related to clarification of Requirements in order to write Test Cases.
• Managing Test Documentation in MS SharePoint, addressing project deadlines/milestones and Test Case Execution Count (status) in weekly meetings.
• Handling Test Coordination in area of Test Case completion and execution in Quality Center.
• Supported test activities associated with Product Point of Sales (POS).
• Evaluated and interpreted POS requirements created by clients and attended test case review with them.
• Managed regression test scripts for POS and maintained end user documentation to facilitate hardware and software deployment.
• Writing and executing Test Cases/Scenarios in Quality Center.
• Great in finding Defects and reporting them in TeamTrak and Quality Center. Responsible for monitoring the resolution of defects in TeamTrak (defect/issue reporting software) in collaboration with QA analysts, business analysts and developers.
• Using SQL to validate batch testing results in Toad and T-SQL.
• Addressing Change Requests and Change Control.
• Making sure project is within timeline and budget including System and Business Expenses.
• Helping Project Manager create basic project plan outlining project owner, different workstreams and timelines.
• Documenting RAID Items in workshops and review sessions involving discussion between Subject Matter Experts (SMEs) and Clients, Business Analysts and Project Managers.
• Assisting Project Managers in supporting Workstreams including RxConnect Pharmacy System, POS (Point of Sale), Fax, IVR and Confidential .Com Portal.
• Participating and coordinating Training in regards to HIPAA, ICD 9 Codes and Drug Classes Classification, relating to Pharmacy and Healthcare standards/protocols.

Confidential, White Plains, NY

Quality Analyst

Responsibilities:

• Analyzed use cases and translated into test cases.
• Created and Managed test execution.
• Created Testing Procedures and Test certification reports for Web Services and reinsurance applications.
• Initiated Bug reporting and Bug Tracking among team members.
• Used QC for Bug tracking.
• Apply Agile Methodology for Testing Procedure.
• Tracked overall test coverage for application.
• Linked the test cases and defects in Quality Center and generated reports
• Created, Setup and Implemented end-to-end test environment including QA Methodologies, Policies, Procedures.
• Planned, Organized and Monitored work schedules among team members.
• Planned and coordinated with the Project team on QA activities.
• Prepared Test Plans, Test Applications, Test reports, and Bug Reporting.
• Worked with Direct Marketing concept and improved application workflow.
• Performed data driven testing on Manual test scripts and enhanced the overall functionality of the application

Environment: Confidential, MS-Office, Windows XP, SQL, HTTP, Oracle, C#, .Net, HP QC.

Confidential, Westbury, NY

QA Engineer

Responsibilities:

• Analyzed and documented the business and functional requirements using RTC (Rational Team Concert)
• Mapped test cases to functional requirements in RTC
• Performed Regression, System and Feature function testing on the web application.
• Identified test scenarios, created test data as well as executed and updated tests as part of maintenance
• Worked with end users to generate UAT scripts and successfully completed them
• Performed browser compatibility testing and regression testing of new modules and features added to the portals
• Raised, tracked and verified defects in a defect tracking tool - RTC.
• Participated in defect review meetings with the development team.
• Provided testing status to the manager and development team.
• Conducted functionality, URL link testing and regression testing during various testing phases of applications
• Planned out test activities among the project team based on release schedules and coordinated with project team on QA activities
• Performed backend database testing using SQL queries.

Confidential, Boston, MA

QA Analyst

Responsibilities:

• Performed System Integration Testing concerning transfer of data between Mainframe and web based Systems. This process included Financial and Life Insurance Systems web based systems.
• Documented Agendas and Meeting Minutes for Change Requests and Test Plan Meetings.
• Made sure testing was completed on time for UAT. Testing concerned changes in beneficiary checks, logos, correspondences as well as Systems.
• Wrote and executed UAT Test Cases. Also, created Traceability Matrix in Quality Center (QC).
• Documented Test Summary Report before successful merger and implementation.
• Managed documentation including action items, issues, dependencies and risks concerning multiple projects.
• Maintained Test Documentation in MS SharePoint including Test Strategies, Test Plans, Test Summary Reports and Quality Center Reports relating to specific projects.
• Reported daily to a QA lead on tasks and duties, in regards to a work stream called TNT Applications for “Renaming” (renaming of policy documentation, logos, claims and payment details)
• Acquired skill in uploading Requirements (Business and Functional) and Test Cases to HP Quality Center
• Executed System Testing directly (and indirectly) on Financial (Accounting and Treasury), Life Insurance and proprietary/vendor Printing Systems
• Good knowledge of writing Test Cases for a Change Requests, that were related to System Integration Testing
• Participated in recording Agenda and Meeting Minutes for conference calls with the Business and Developers
• Used to manipulate SQL queries to verify the data in the database.
• Involved in developing and executing manual test cases using Business requirements of various modules of the application.
• Involved on testing the new functionalities based on test cases and coordinated with development team in fixing the issues.
• Updated the scripts and test cases according to updated requirements and simultaneously updated Requirement Traceability Matrix.
• Reviewed and created test cases, organized test cases into test sets and reporting in Quality center.
• Performed sanity testing on each build, User Interface testing, Integration testing, regression tests and also System testing
• Experienced in writing Test Summary Reports, for program management, to do risk assessment of data