Service Associate Resume

TECHNICAL SKILLS:

IT Skills & Strengths Software Experience: Excel / Word / Outlook / PowerPoint / Intellij / PyCharm / RStudio/ Eclipse

Windows Operating Systems: Advanced Proficiency 2000 Edition - 7

Game Development: QA / Texturing / Modeling / Leadership Experience

CORE COMPETENCIES:

PROFESSIONAL EXPERIENCE:

Confidential

Service Associate

Responsibilities:

Worked at service desk. Greeted customers, determined needs, and checked them and their vehicles into the computer system, constructing a new profile if necessary and opening a work order for their visit.
Informed customers of further developments as needed and updated work orders accordingly
Upon conclusion of vehicle servicing, finalized and closed work orders
Operated cash register to check out customers

Confidential

QA Lead

Responsibilities:

Communicated with other team leads, determining features to focus testing on.
Coordinated QA team.
Reviewed submitted bug tickets, determining if they could be reproduced, if they had been fixed in the latest build, etc. Updated ticket status as necessary.
Maintained central test document.
Retained responsibilities of previous position

QA Tester

Confidential

Responsibilities:

Tested behavior in developmental builds of Confidential game, documented issues using provided tracking system.
Provided detailed documentation of any issues found and gave comprehensive instructions to reproduce them.
Eventually became QA lead.

Confidential

Team Lead / Lead Modeler

Responsibilities:

Chosen as Team Lead/ Lead Modeler by assigned group due to my past experience with Max and for being the most organized.
Gained a substantial amount of experience managing and providing feedback for both the final project itself and other members of the team.
Able to improve skill level in all aspects of the program.
Used 3DS Max and Image Editing Software to create project assets in accordance with design documents/class expectations;
Ensured that team met all deadlines.
Delegated tasks and subsequently managed all elements therein. Improved management and general people skills during the process by working through problems as a team and bringing everyone together for the common cause