SUMMARY:

• Business Process Analysts with primary focus on developing and acquiring business requirements and converting into test requirements and implementation procedures. Coordinate beta testing and support strategies.
• More than 5 years experience developing testing strategies, from software testing to full system integration to ISO compliancy.
• Over 10 years QA experience in software testing, system integration including performance testing and analytics.
• Subscribe and promote a healthy team building relationship amongst co - workers.
• Maintain consistent evolution in responsibilities from sustaining engineering to purchasing manager to systems integration lab manager and software test lead.
• Sustain Continuous skillset improvement including process / protocol knowledge.

TECHNICAL:

• Skilled in Quick Test Professional, Quality Center and Mercury Test director.
• Expert in Back Office Operations Management.
• Intimate knowledge of ISO standards and practices.
• Highly trained on Microsoft Platforms and products.
• In-Depth knowledge of Enterprise Architecture and department interactions.
• Well Versed in various web protocols including html, xpath, DOM, and Xml.

PROFESSIONAL EXPERIENCE:

QA Automated Tester

Confidential

Responsibilities:

• Create and maintain automated test scripts using Test Complete, Java and Groovy.
• BackOffice Testing - Including business rule enforcement.
• Test WebServices using SoapUI, SOATest, LoadUi
• VoIp testing and trace analysis.
• Configuration management functions including environment management and production deployments.
• Remote testing via VPN.
• Manage Projects and coordinate various testing efforts among team members using Jira while implementing Agile practices / principles including scrums and sprint planning.
• Develop Mentorship programs / positivity training to hone and broaden skill sets.
• Successfully Deploy many iterations of WebServices and BackOffice components on a scheduled basis.
• Effectively manage testing efforts between US and offshore test teams.
• Fruitfully initiated a monthly team building exercise with the coordination of my superior.
• Established effective collaborations between development and QA and Product Management.

Automated Software Tester

Confidential

Responsibilities:

• Construct and execute automated testing scenarios using Mercury quality center.
• Define and link Business requirements to testing scenarios with Mercury Test director.
• Track and report defects using Rational ClearQuest Web.

Business Process Analyst

Confidential

Responsibilities:

• Perform regression, and negative testing /support on Web Based Order /customer Management Tools Including Siebel CTI 6.3, Siebel 7.5 and SAP CRM.
• Construct and distribute Regression scripts for User Acceptance testing. (UAT)
• Exploit project management skills streamlining and managing multiple projects in parallel to meet company projected goals.
• Create update and distribute Test Case / Scenarios to envelop defect fixes along with new and core functionality.
• Performed Negative testing as well as smoke tests on various catalog management applications.
• Synchronize program rollouts and release from test into production.
• Utilize bug and issue tracking tools such as Mercury Test Director and share points.
• Employ testing tools such as Mercury Quality Center along with Quick Test Pro to develop automated testing scenarios.
• Consolidation of multiple order management systems to facilitate quicker customer response times.
• Successful merging of business processes to bring product offerings to market faster with more efficient delivery processes.
• Implement well organized testing strategies by adopting automation and utilizing business and sales representatives.

Customer Consultant Supervisor

Confidential

Responsibilities:

• Provided Siebel ICM software Technical assistance/support and training for customer service agents in call centers for Confidential USA.
• Promote and subscribe to team atmosphere.
• Train sales force on Siebel CRM implementation.
• Develop quality assurance guidelines for sales force.

Field Technician

Confidential

Responsibilities:

• Perform residential and commercial cable TV and high speed internet connection installations.
• Troubleshoot, repair and replace communications equipment
• Track, Report, and ensure proper signal readings, while providing appropriate billing information.
• Ensure product compatibility on various customer platforms.

QA Analyst / Systems Integration Specialist

Confidential

Responsibilities:

• Executed Black Box and White Box testing and evaluation of POS Software.
• Perform Query validation for database migration from MS Access to SQL2000.
• .Net testing for POS software migration over to .Net Platform
• Perform Query validations for database migration from MS ACCESS to SQL using SQL Query Analyzer.
• Construct and refine testing scripts according to CRD and ADD.
• Collaborated with development team to design POS interface and Back Office Reports.
• Track, report and troubleshoot software bugs and inconsistencies.
• Create, revise and submit technical bulletins and procedural documents for internal and field distribution.
• Designed and instituted hardware certification program for potential vendors.
• Deployed successful Beta sites and trade show presentations.
• Coordinate and develop support strategies for Beta site support employing MS Management console.
• Developed and implemented escalation procedures for Sustaining Engineer position.
• Launched Microsoft Training program for employee certification.

Owner / Operator

Confidential, Denver, Co

Responsibilities:

• Perform all aspects of owning a small business such as book keeping, marketing, appointment setting customer interaction.
• Service Provided.
• DeskTop troubleshooting and repair.
• PC training and orientation.
• Custom network design and implementation.

Desktop Support Technician

Confidential, Denver, Co

Responsibilities:

• Provided internal desktop and field support for over 250 users.

Senior Computer Technician

Confidential, Lakewood, Co

Responsibilities:

• Perform onsite computer installation and evaluation.
• Designed and implemented various network schemes for small businesses.
• Develop Burn in process for custom built commercial and personal computer solutions.
• Developed and launched marketing campaigns to generate revenue.
• Created a manufacturing process including all testing and hardware burn in.
• Developed various pay for support packages.