PROFESSIONAL SUMMARY:

• Over eight years of experience in Quality Assurance and Systems Analysis professional field.
• Rendered services for over five years as Quality/Business System Analyst in Mortgage lending/Loan Origination
• Strong knowledge of Software Development Life Cycle (SDLC) including Waterfall, Agile Methodology, RUP understanding various phases of Requirement, Analysis /Design, Deployment, and Testing.
• Very well versed with business process analysis and modeling, working with users in requirement elicitation and Software Requirement Specification (SRS) documentation.
• Very well versed with quality assurance techniques for client - server and web-based applications, in different industries including Financial/Banking, Mortgage lending, Residential & Commercial lending, and Health IT/CRM.
• Developed and executed automated test cases and ran scripts using Selenium
• Building, executing, and debugging automated functional as well as back-end tests to enhance systems
• Expertise in implementation of Automation framework using Selenium
• Involved in mobile application testing on different platforms such as iOS and Android devices
• Experienced at defining the test process; identify the risk, test stage definition, methods (inspection, review, dynamic) and baseline acceptance criteria, and deliverables.
• Gap Analysis, understanding of the cross-functional process, understanding of the business operation and process development methodologies.
• Documented test results and software features being tested to ensure the highest quality results.
• Great experience with backend testing utilizing complex SQL statements. Excellent grasp of advanced SQL OLAP functions that can help slice and dice the data with minimal code.
• Worked independently to interpret and expound on software functionality.
• Experienced in training other professionals and provided team leadership.
• Adept at reporting the test results and various matrices.
• Well versed with testing applications platformed on UNIX, LINUX and Windows operating systems.
• Experience in writing and tweaking Shell Scripts and using Cron jobs.
• Developed manuals for Application End Users, and provided training for Application functions such as Cognos Insight reports.
• Experienced in different Defect tracking and reporting systems including HP Quality Center 11.5.2 (ALM), FIT Issue Management System, BugHost.
• Proficient in User Acceptance Testing (UAT).
• Extensive knowledge of health industry including insurance ICD 9 / ICD 10, CPT Codes, HL7, and
• Great at analyzing the root cause of the issue and impact of it, and communicate it to the management.

TECHNICAL SKILLS:

Project Methodologies: Agile (Scrum), Waterfall, RUP

Testing/Tracking Tools: Selenium, HP Quality Center (ALM), JIRA, HP QTP, LoadRunner, ClearQuest, BugHost, Bugzilla

Requirements Management Tools: MS Visio, Joint Requirement Document (JRD), MS SharePoint, Rational Requisite PRO, ALM

Domains: Mortgage (Loan Origination), Finance, Healthcare IT

RDBMS/Tools: Oracle 11g, 10g, 9i, Teradata 15/14/13, MS- Access, SQL Server 2000/2005, Toad, SQL Assistant, MS Office, MS Visio

ETL/BI: Pentaho 4.2, Informatica 9.1, Teradata FastLoad, MultiLoad, BTEQ

Business Applications: Collateral Management System, Enterprise Lending Center, Borrower Center, Desktop Originator, MC Imaging Center, MC Document Center, FIS, Appraisal Port.

PROFESSIONAL EXPERIENCE:

Confidential, Stevens Point, WI

Sr. QA Analyst

• Analyzed and communicated stakeholder needs by translating business requirements into software requirements.
• Reviewed, analyzed, and evaluated business processes and associated IT application requirements.
• Conducted and facilitated JAD sessions to develop and coordinate the requirements, specifications, design, and testing efforts for medium to large projects.
• Analyzed business workflow and system needs for conversions and migrations.
• Documented and evaluated required data and information.
• Responsible for analyzing and running automated test scripts using Selenium to ensure proper functionality of automation systems
• Worked extensively on Web Portal, the main interface for Enterprise Lending Center (ELC) software
• Executed all test cases and reported defects using HP ALM, verified fixes, and closed bugs during end to end phase of testing
• Tested mobile applications under different network and internet speeds including 3G, 4G/LTE and WiFi.
• Regression testing was done to ensure application functionality, data entry, processing, and interface stability with an established baseline for future tests.
• Performed periodic smoke testing on ELC after every software release to ensure all loan processes flow smoothly and normally in all channels i.e. Retail, Correspondent & Wholesale.
• Created test plans involving general loan processing procedures for mortgage types e.g. Fixed Rate & ARMs, Conventional, FHA, VA, USDA, Rural Housing, Non-Conforming, Home Ready, Jumbo, HELOC & Reverse mortgage types.
• Tested detailed procedures for complete line of user groups i.e. Originators, Reg team & Pre-processors, Processors, Underwriters, Closers, Post-Closers, Appraisal Reviewers, Document Custodians, Final Docs & Third Party Originators and Coordinators (TPO)
• Originated loan applications routinely to test against various loan scenarios such as, Denied, Suspended, Withdrawn, Incomplete, Change of Circumstance, Cures, Waived Escrows, Tax Disbursements, and Flood Insurance etc.
• Validated forms and documents - loan estimates, loan commitment and cover letters, loan acceptance letters for Correspondent & Wholesale, standalone disclosures, closing packages, 1003 loan applications, 1008 transmittal summaries, compliance reports, and agreements.

Confidential, St Cloud, MN

System Quality Analyst

• Participated in discussions with product owner and subject matter experts to understand the requirements document business
• Attended team meetings to clarify user stories and requirement changes involving Collateral Management System (CMS), the loan processing software being tested
• Implemented testing strategy before and after every two-week release sprint
• Created user stories and flow diagrams to assist in writing test acceptance criteria
• Developed and executed automated software test plans, cases and scripts using Selenium
• Tested procedures for a range of fixed rate and adjustable rate mortgage products as well as agricultural lands to ensure products were set up as per guidelines and pricing grids
• Executed test cases involving loan processes from Origination to Booking, document and fee validation, running utilities, ordering services and completing a list of loan tasks
• Made suggestions to the team and gave input on automating nightly builds, Integration, and regression, as well as exploratory and acceptance testing
• Provided continuous feedback to the entire development team on the status/progress of several CMS functionalities being tested
• Coordinated closely with development to review code, groom requirements, end-user stories and discuss situations where further coding was required
• Uploaded and hosted various document types using Microsoft SharePoint to share with the team

Confidential, Cleveland, OH

Sr. QA Analyst

• Involved in the meeting with Business process owners, SME (subject matter experts) and other stakeholders for Requirements gathering and refining in definition stage.
• Assisted in the development of User Stories while unilaterally working with the business unit.
• Helped evolve Field Services with respect to various externalities.
• Created individual test scenarios to cater to a wide array of mortgage servicing needs.
• Created Test Cases and Test Scripts.
• Managed and created test data to stay in compliance with the dynamic mortgage industry.
• Worked extensively on loan servicing mediums of delivery.
• Facilitated in the customization of Inspection forms to enhance the efficiency of data collection.
• Documented all stages of testing and development through electronic channels.

Confidential, MI

Software QA Analyst

• Gathered, documented, and analyzed user requirements for creating a Test Plan.
• Developed a Test Plan and communicated to all team members.
• Validated the data collection phase by testing "Coverage Calculator Transformations". This involved validation of file extracts created by Informatica mappings.
• Used test data for verifying the proper functioning of the SQL scripts that calculate coverage.
• Extensive use of complex SQL for data validations. Used advanced SQL functions and also tested PL/SQL functions and procedures.
• Developed Process Model and detailed Business Policies and modified the business requirement document.
• Heavily involved in the transition from ICD-9 to ICD-10 codes.
• Validated the document generation both manually and through the application Intelledox.
• Verified the storage of documents to SharePoint after being generated.
• At the backend, validated the processes involved in validating the SBC document. Benchmarked the generated document against the template provided by the Government.
• Created test cases and test scripts for the front end web pages, for the validation of the newly added functionality that makes the SBC document easily accessible to the consumers.
• Reported defects using HP Quality Center, also verified fixes and closed bugs during regression testing. This testing was done to ensure proper application functionality, data entry, processing, and interface stability with an established baseline for future tests.
• Used application lifecycle management (ALM) for managing requirements, test planning, and functional testing.
• Developed various test cases for data validation and business function validation of UAT.
• Pulled source data for UAT validation.
• Extensively involved in meetings and reviews to resolve issues related to open issue.
• Developed Test Metrics on the weekly basis for senior management.

Confidential, GA

Software Test Analyst

• Worked in an Agile Environment on the web-based EMR (Electronic Medical record).
• Involved in requirements gathering documents.
• Liaison between business partners and overseas developers.
• Developed and executed various manual test cases and documented the processes to perform functional testing of the application.
• Performed Cookie Testing and Security testing for application servers confirmation, HIPPA security and compliance standards.
• Performed GUI testing, usability testing, and Browser compatibility testing.
• Developed and executed various integration testing scenarios incompatibility of a system with pharmacies, labs medical claims.
• Involved in the testing of NueMD Medical Billing Software component. It included the QA of the EDI Payment Remittance - 835, Eligibility Inquiry-270, Eligibility Response-271.
• Gained extensive health insurance industry domain knowledge including ICD-9, CPT Codes, HL7 Interfacing, ePrescription, Labs Integration.
• Documented the process of data flow with other Third Party Applications.
• Document any defects, and work with the project team to resolve defects identified during the development.