Senior Quality Assurance Engineer Resume

SUMMARY:

Full system development lifecycle experience including designing, developing, and implementing test plans, test cases, and test processes to pinpoint software defects, track and close bugs, and validate functionality in an Agile environment. Possess extensive knowledge and experience with a file data transfer product, Confidential XCOM Data Transport, which executes on multiple platforms (mainframe, midrange, distributed and web - based platforms). Self-starter comfortable working within team environments or working independently.

TECHNICAL SKILLS:

Testing Models: Agile/Scrum, Waterfall

Methods: Static/Dynamic, Black/White Box

Levels: Unit, integration, system, component, operational acceptance

Types: Installation, compatibility, sanity, regression, acceptance, alpha, beta, functional, destructive, performance, usability, security

Testing Tool: HP ALM

Project Management: Confidential Rally, VersionOne, Confidential Clarity

Operating Systems: z/OS, various UNIX platforms, Linux, Windows, z/VSE, OpenVMS, iSeries (AS/400), HP NonStop (Tandem)

Protocols: TCP/IP (IPv4 and IPv6), OpenSSL, System SSL, SNA

Software: MS Office Suite, PUTTY, SharePoint, Confidential Chorus, Confidential Sysview, TSO/ISPF, Confidential TPX, VMware, IBM SMP/E, JCL, IBM Utilities

Databases: DB2, MySQL

PROFESSIONAL EXPERIENCE:

Confidential

Senior Quality Assurance Engineer

Responsibilities:

Increased the efficiency of product functional testing by automating new and existing product features reducing time for product validation.
Significantly improved product compatibility certifications by creating repeatable and comprehensive test cases.
Proficient with the Project Management tools, Version One and Confidential Rally software for managing completed task work and reporting defects, enabling accurate project reporting.
Managed test environments resulting in 100% availability for ad hoc and automated testing.

Confidential

Senior Quality Assurance Engineer

Responsibilities:

Measurably reduced the amount of new hire training by coaching, mentoring, and sharing detailed product and platform specific documents from vast personal knowledge library.
Worked with remote team members in India by identifying each person’s expertise and directed the writing and execution of manual test cases based on their product knowledge.
Recognized with a “Going above and beyond” award for volunteering to manage a customer product enhancement project. Organized and coordinated analysis of client enhancement requests and posted the results.
Praised by team members repeatedly for technical critiques and clarification providing clear and concise product documentation to customers.
Attended collaborative scrum meetings with customers to gain insight into their environments to draft more robust customer-focused test plans.
Commended by management as being: a great team player, able to balance multiple projects, effective in completing product releases within allotted timeframes, focused on quality and thoroughness of the work with an emphasis on a zero defect policy.

Quality Assurance Engineer; Software Support Engineer

Confidential

Responsibilities:

Member of a centralized QA Group, responsible for verifying the functionality of products running on UNIX and Windows platforms.
Researched, diagnosed, and resolved level 1 customer support issues for the products:

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