SUMMARY:

• Accomplished, results - oriented Software Quality Analyst/Tester/Programmer/Analyst with more than 17 years experience in Information Technology.
• Experienced in all phases of System Development Life Cycle (SDLC): software testing, requirements gathering, system analysis, system design, application development, production support, maintenance, and documentation.
• Natural problem-solver with strong analytical, leadership and team-building abilities and exceptional interpersonal skills, written and verbal communication skills .

SOFTWARE APPLICATIONS:

• ALM (Quality Center 11 and 12.01), JIRA v6.4.12 , Quick Test Professional 11, Microsoft SQL Server
• 2012, COBOL/COBOL II, DB2, TOAD DB2, TOAD Oracle, SPUFI, XML, SAS, Confidential, SharePoint, CA7 utilities
• ENDEVOR, API through DVS Middleware System (aka Service Bus), POS (Point of Sale), CICS, VSAMSQL,Squirrel SQL ClientJR 3.4, MKS Integrity 2009 MKS Manager, ISeries Access for WINDOWS Version 6.0
• Testbench version 7.5.0, FILEAID (DB2 and Non-DB2), IDMS, DITTO/VSE, COMPAREX, SYSTEMATICS (FMS)PANAUDIT PLUS, File Zilla ver 3.12 12.02, IBM System I Navigator IBM System Access for Windows ver 7 rel1NotePad++V6.8.2, Confidential PLUS, SYNCSORT, TSO, ISPF/PDF, PANVALET, CA-7 (JOB SCHEDULER)APPLIED DATA RESEARCH/ROSCOE, ADABAS 5.1, NATURAL 2.2, SPF / PROFESSIONAL 5.0.4, MS EXCELMS WORD, MS ACCESS, PLANETPRESS 4, XML, XML SPY, VISIO
• MVS/ESA, VSE/ESA, DOS/VSE, IBM ES9000, OS/390, 3270, 4381, z/OS MVS using COBOL PC-IBM
• Mainframe running MVS/ESA, AS400, PC running IRMA Netware Emulation Software, IBM PC (and Compatibles), WINDOWS NT, WINDOWS XP Professional, IMS, AWS (Amazon Workspace cloud)

PROFESSIONAL EXPERIENCE:

Senior Quality Assurance Analyst

Confidential

Responsibilities:

• Lead and coordinate testing efforts on projects. Supervise offshore team member on execution of test cases, verification of test results, and resolution of defects. Tracked and reported testing activities, results, defects, test summary coverage, and resource performance.
• Ensure requirement traceability is maintain and execution of tests using HP ALM tools.
• Working experience in a fast-paced Agile / Scrum environment utilizing JIRA.
• Participate in daily Scrum, Walk Through and Defect report meetings.
• Develop, maintain, document, and review System Test Scripts/Plans/Documentation utilizing HP ALM 12.01 (Application Lifecycle Management).
• Review execution results and ensure they are correct and report defects are raised and recorded with appropriate evidence.
• Execute regression, performance and end to end testing for COGNOS report and front end applications.
• Create SQL queries to validate the report output for COGNOS report, table changes for ETL utilizing TOAD for Oracle.
• Participate in the Requirements review with the Business and core project team to ensure understanding of business needs and high-level functional changes required.
• Interpret and analyze detailed design documents outlining gaps and/or issues, assuring coverage of business requirements.
• Manage test reporting, defect resolution, results analysis and metrics.
• Assist business users in defining User Acceptance Testing, test cases and plans and test results.
• Participate in Systems Integration Testing and End to End testing.
• Participate in production implementation verification and being accountable for validating system quality.
• Plan, document, evaluate and track testing results to ensure system applications are free from defects.
• Communicate and interact with appropriate areas on problems, changes and enhancements that may impact data, workflow and / or functionality within Information Technology software.
• Work with development teams to coordinate testing and to translate requirements and functional specifications into detailed test cases.

Quality Assurance / Business Analyst

Confidential

Responsibilities:

• Collaborated with business owners to defined, analyzed and interpreted the project requirements to support the business needs with the product/application delivered by IT, to ensure throughout the development cycle.
• Participated in all the phases of the development cycle.
• Developed detailed test plan, test cases, test scenarios, and execution of test scripts.
• Provided support to .COM team on processing the .COM orders, shipping orders, returns and inventory update.
• Responsible for the deployment of objects to the production and set up, schedule promotions and monitor the behavior of modification in the production.
• Participated in all the phases of software development life cycle and provide feedback on the requirements.
• Created SQL queries to validate data and the output from the report utilizing Microsoft SQL Server 2012 and Squirrel SQL ClientJR 3.4.

Senior Quality Assurance Analyst

Confidential

Responsibilities:

• Tested projects in accordance with written business and functional design documentation following established standards to ensure quality assurance.
• Developed, maintained and validated regression test plans and test cases.
• Tracked test cases execution using Quality Center.
• Coordinated environment assignment, setup, and usage to the project team.
• Analyzed business requirements to develop test strategy.
• Researched problems / failure troubleshooting
• Coordinated / Interface with Development Group.
• Participated in the development of release project strategy.
• Attended approach paper and technical code design walkthroughs.
• Developed detailed test plans and test cases for assigned release projects.
• Executed system test cases for assigned release projects.
• Provided status updates to testing team manager for release projects.
• Performed defect and issue investigation and researched and coordinated with the developer.
• Interfaced with development and analysis for defect/issue resolution.
• Developed and executed test cases. Utilized Quality Center for running test cases, defects, requirements, status report, and traceability for different lines of business.
• Participated in the project meeting discussion.
• Successfully handled multiple tasks/projects concurrently while adapting to changing priorities
• Experienced in collaborating project in an Onsite-Offshore model team.
• Experienced working with cross-functional teams and able to collaborate and communicate effectively within a diverse team.
• Provided on call support as needed and Supports Production Releases.
• Ability to work within a high performing Agile and Waterfall development lifecycle methodologies.
• Performed System Test using the .net & web.
• Led and coached team member on how to test in the front end application, how to extract data on the Data Retrieval Tool and how to create and tested some of the test cases.
• Coordinated and supported other team like the User Acceptance Testing (UAT) with the Business Owners and their UAT-responsible personnel.
• Ensured that defects in the software products have been tested, corrected and document results of tests.
• Worked independently or as a member of a project team.

Senior Quality Assurance

Confidential

Responsibilities:

• Masterpiece Real-Time, Confidential Personal Insurance’s quoting and rating application
• Led and coordinated testing efforts of Masterpiece Real-Time projects. Supervised team members on execution of test cases, verification of test results, and resolution of defects. Tracked and reported testing activities, results, defects, test summary coverage, and resource performance.
• Successfully worked with business analyst, users and development teams to research issues and implement corrective action.
• Successfully worked with business analyst, users and development teams to research issues and implement corrective action.
• Analyzed business requirements, developed and implemented test plan and test scripts, prepared test data, and executed test cases.
• Experienced in both web applications and software development.
• Experienced in both manual and automated testing.
• Trained and coached new hires and junior members of QA team on Masterpiece Real-Time functionality, testing processes, and test execution.
• Developed and executed automated test scripts. Utilized Quality Center for running test cases, defects, requirements, status report, and traceability for different lines of business.
• Run Automated QTP script to create test cases.
• Enhanced manual calculation of rate sheets using Microsoft Excel to aid in rating policies.
• Masterpiece ReArchitecture, a multi-phase, multi-year project designed to modernize the CPI processing system.
• Designed and developed test cases written in XML for different lines of business utilizing CETA (Calculation Engine Testing Application).
• Utilized the Product Definition Systems (PDFS) to check product, rating and information validation.
• Performed end-to-end and regression testing.
• Investigated defects and coordinated with developers for resolution.
• Performed end-to-end and regression testing.

Programmer

Confidential

Responsibilities:

• Developed batch programs for Transfer Department utilizing COBOL, VSAM and Confidential .
• Responsible for the conversion of IPO, ESOP, and PROXY Files utilizing Excel, File Transfer Protocol (FTP), COBOL, VSAM, and Confidential .

Associate Manager

Confidential

Responsibilities:

• Coordinated communication between upper management and personnel. Involved in new hire process.
• Supervised and coordinated activities of employees in every department by assigning duties and scheduling work hours and break periods.
• Managed all aspects of merchandising including: merchandise delivery verification, inspection, inventory, pricing, display, and sales.

Department Supervisor

Confidential

Responsibilities:

• Received All Star Customer Service Award for August 2004.
• Ensured that department was organized according to floor plan.
• Trained new associates on job responsibilities and coached employees on difficult tasks.

Programmer/Analyst/Tester

Confidential

Responsibilities:

• Developed and tested programs for the Accounting and Benefits Department utilizing COBOL/COBOL II, VSAM and Confidential .
• Prepared and executed test scripts for Accounting and Benefits Department based on business requirements.
• Coached team members who had difficulty in testing and developing application programs.

Programmer/Analyst

Confidential

Responsibilities:

• Developed and maintained programs for the Audit Department utilizing COBOL/COBOL II, Confidential Plus, VSAM, FILE AID, PANAUDIT Plus and Confidential .

Confidential

Application Tester

Responsibilities:

• Developed test plans and test scripts for regression testing of different programs that are considered Y2K compliant.
• Performed regression, system, integrated, and parallel testing for all programs included in Y2K Project.

Application Tester

Confidential

Responsibilities:

• Developed test plans and test scripts to verify Y2K compliance of Research Information Systems, Corporate Finance Systems, and Clinical Trials.

Programmer Analyst/ Production Support

Confidential

Responsibilities:

• Developed and maintained COBOL, IDMS, and Confidential programs for file maintenance and report printing in Accounts Payable Department and Cash Department.
• Resolved problems in programs, Confidential and production job abends in Accounts Payable, Cash Department and Accounting Department.

Programmer/Analyst

Confidential

Responsibilities:

• Modified and tested production systems utilizing Confidential, COBOL, ADABAS and NATURAL.
• Developed and tested programs using ADABAS and NATURAL.