PROFESSIONAL SUMMARY:

• 15+ Years of Management experience in the software engineering specialties
• Successful track record managing the following engineering teams:
• Quality Assurance/Engineering
• Product/Program Manager
• Release Management
• Technical Documentation
• 15+ Years of Experience with the following application domains
• Enterprise, SaaS core applications
• L2/L3 Network / Security Technologies
• 802.11 Wireless LAN Network Technologies
• CTI, IVR Software Applications
• Automation Frameworks
• Selenium IDE/RC, BDD: Cucumber, Java, JavaScript, Eclipse IDE, ServerSpec framework
• Led distributed teams (foreign: Bangalore, Hyderdad/domestic: Acton MA, An Arbor, Henderson NV)
• Responsible for developing Functional, Integration, Interoperability, Load/Performance and Regression, UAT test strategies
• D esigned comprehensive QA strategies and mentor team members
• Documentation and Build/Release Processes/Procedures
• UNH, Tolly, VPNC Certification management
• UX Design
• QAI (Quality Assurance Institute) Certified Software Test Engineer, Strong IEEE Process
• Certified Genesys CTI Engineer (Genesys Telecommunication Laboratories)
• Experience with Jira, Bugzilla, Asterisk soft PBX, UNIX, LINUX, Power
• 3 - tier arch, Java, .Net, C/C++, C# based dev environments
• Foster Decision Making By Empowering Team Members

EXPERIENCE:

Confidential

QA Manager

Responsibilities:

• Implemented test strategies and supported issues for our ETL, EDI claims systems that transmitted daily claims to DHCS (Department of Health Care Services)
• My team supports payments and claims submitted by health care providers for the county of Alameda Medicare and Medicaid members
• I provided trouble shooting and dev support for 274 EDI transactions
• Work closely with business and development teams to understand product vision and requirements.
• Create outstanding relationships and shared vision of product quality with cross-functional owners.
• Initiate and drive adoption of technology, product and process improvements throughout product development lifecycle.
• Drive and own the functional test requirements for the product roadmaps.
• Partnered with development teams to develop a quality culture. Drive adoption of unit tests, automation, metrics and other Quality initiatives to ensure product robustness.
• Led the test effort of multiple teams from planning to release.

Confidential

Sr. QE Program Manager

Responsibilities:

• Responsible for defining QA requirements, automation strategy, draft technical specifications, established and managed project schedules, govern vendors and technical resources, manages all test cycles and developed procedures to monitor project processes/results and oversees successful production deployments.
• Executed project process and progress reviews / audits; makes recommendations for project improvements and identifies best practices methodologies.
• Ensured adequate communication is maintained throughout the enterprise regarding project status and priorities

Confidential

QA Lead Coordinator

Responsibilities:

• Managing CIV, CTI, IVR and MIS End-to-End Test Project with a team of 8 QA Engineers, 3 being QA department leads
• Establishing rules of engagement process for evolving the Functional and System Test Environments.
• Contributing Subject Matter Expert/Consultant for CTI and IVR technology.

Confidential

Product Owner/Director of QA

Responsibilities:

• Manage QA Resources and Projects using Agile Framework
• Established a Quality Group to address the gap of test environments:
• Drove the strategy around the utilization of test environments (integration, stage) as we released under a continuous integration release model.
• Standardization release processes in a matrix driven resource framework before deploying to production.
• Worked with cross functional Dev and QA organizations to strengthen SDLC framework as it follows an agile release paradigm
• Collaborated with support managers to enhance test strategies that were missed prior to deployments
• Practical experience in Agile scrum methodology

Confidential

Director of QE, San Francisco, Ca

Responsibilities:

• Directly managed a QA Org of 32 team members
• Drove the effort to implement and manage the QA automation strategy, i nclude automated testing into our continuous integration system, using Selenium and JUnit platform
• Drove Data Driven Test strategy to optimize one tests to drive many scenarios identified with traceability matrix
• Identify 'automatable' test cases that are most likely to catch regression type defects.
• Responsible for establishing the QA infrastructure for validating the web based applications supported by the by our online products.
• Responsible for the Go/No Go decision for releasing to production
• Established performance test strategies
• Responsible for the overall quality level for security / network software and hardware for our cloud infrastructure
• Responsible for maintaining/communicating schedules and milestones to vertical reports and horizontal departments.
• Set project AQL objectives and review the performance against plan of the QE Engineers and take action to ensure targets are met

Confidential

Director of QA, Mt View, Ca

Responsibilities:

• Hands on testing
• Handset Registration
• SIP Call flows
• Handset AP-to-AP roaming
• Root cause analysis of encountered bugs
• Establish and drive the Automation Program
• Home grown automation tool
• Automate repeatable tests allowing my team to scale and handle projects in parallel.
• Used automation to baseline performance and load capabilities.
• Effectively managed SQA teams in Mt View and Bangalore, India
• Establish and manage the Interoperability Certification Program
• Working on defining a DMAIC (Define, Measure, Analyze, Improve, Control) process of rooting out and isolating defects
• Responsible for Alpha Test Strategy “Eat our own dog food” (Alpo program)
• Manage the Smartphone handsets (HTC TyTN, XV6700, Symbol MC70 phones) QA strategy for:
• SIP Based phones
• PBX Mid-call feature test plans
• Wi-Fi base lining
• Call flow validations
• Wifi to cellular handoffs
• Server/controller
• Usability/reliability/correctness

Confidential

QA Director (Managed QA and Product Release Processes)

Responsibilities:

• Leading/Managing 4 QA organizations across 4 geographical regions (MT View, Ann Arbor/Mich Acton/MA, Bangalore/India)
• Directly managed a staff of 21 team members
• Responsible for the QA AOP (Annual Operating Plan)
• Responsible for establishing L2 and WLAN test strategies
• Automation
• Chariot
• SmartBits
• Home grown
• AP/Wireless client test strategy
• WiFi Alliance A/B/G certification
• Security
• Performance.

Confidential

Sr. QA Manager

Responsibilities:

• Establishing product release criteria
• Responsible for influencing 90% confidence level of software.
• Established a Quality infrastructure that consists of the following basic practices:
• Established some standardization for the eng organization, such as bug classification, escalation practices, release guidelines.
• Established the guidelines to benchmark and measure performance and functional milestones to form a base-line from which product stability or quality baseline assessments can be made.
• Established continuously improved team sessions (e.g. post mortem and key learning meetings) to enhance engineering and QA capability.
• Responsible for establishing and managing an India QA Team
• Led successful QA audits of our processes from major customers such as Motorola, Extreme Networks.

Confidential

QA Manager

Responsibilities:

• Responsible for communicating the quality state of the product, QA project plan’s progress and risks assessments at any point of the quality phase of the project.
• Establishing QA Strategies for QoS, L2/L3, regression, automation, scalability, STA interoperability, VPN, handoff, IP forwarding, load, performance and VoIP applications
• Established a demo topology that demonstrated the wireless’s value proposition that helped to win the Nike deal
• Responsible for establishing and managing an India QA Team