Technical Service Manager- Performance Engineer Resume

SUMMARY:

I am an experienced service - oriented technical account manager representing over $70 million dollars of annual customer revenue.
I solve technical IT problems and system trouble-shooting of all kinds and am often the designated single point of contact for global content delivery network customers on projects anywhere from helping close multi-million dollar deals, to solving difficult technical problems when the stakes are high.
I have the ability to look at a project overall, see the pitfalls and potentials, and rally team members to collaborate and identify project management opportunities to improve the bottom line, assuring customer satisfaction, and guaranteeing quality assurance.
Account manage service delivery of big data for over $70 million of annual revenue with Confidential 500
First Technical Account Manager in my group without prior Confidential experience, and in under 1 year was managing 25% more customers than any of my peers.
Recognized in 2017 as a key contributor of service-oriented architecture for Confidential 's CDNs success.
Selected time after time to lead multi-million dollar projects that include implementing technically complex customer integration, technical guidance, and risk management.
Key technical account manager assigned to travel to customer sites for sales meetings and critical support events because of strong customer communication skills and strategic thinking.
Identified new revenue opportunities such as analyzing an existing Confidential customers business which resulted in revenue growth from $400k/mo. to over $1million/month

EXPERTISE AREA:

Sales Support
Account Management & Operations
Trouble-Shooting & Enterprise Support
Database & Systems Administration
Customer-Relationship Development
Solaris/Linux system administration
HTTP/HTTPS, NGINX server administration
Product Life-Cycle Management
Content Delivery Network Support
Confidential Performance Engineer
Customer Support Experience
Networking & Technical Support
VMware, Windows, Cloud, IT Security
TCP/IP, DNS methodology layer 2/3 network design
Product Implementation
Integration & Reporting
Multi-Vendor Hardware Management
Data Center
Network virtualization
HLS and DASH HTTP streaming configurations
Information Technology

EXPERIENCE:

Confidential

Technical Service Manager- Performance Engineer

Responsibilities:

Primary customer liaison and pre-sales consultant to assigned high profile, high revenue customers for a broad range of complex needsj.
Post-sales technical support for customer onboarding .

Confidential

Contract IT/Petroleum Landman

Responsibilities:

Project team lead for mineral interest due diligence projects to help identify potential title defects;
Designed and installed IT infrastructure and document management methodologies on contract basis.

Confidential

Senior Field Service Engineer

Responsibilities:

Senior technical account engineer for two Confidential global Confidential projects.

Confidential

Kernel Support Engineer

Responsibilities:

Provided embedded custom support to Confidential teams in Europe, Confidential, and the US.
Responsible for technical troubleshooting, action plan implementation, and technical escalation management.

Confidential

Technical Support Engineer

Responsibilities:

Team engineer, generalist for Confidential ’s Global Enterprise Service Delivery ( Confidential ) team; Liaison between Confidential engineering teams and customers to ensure timely trouble case resolution.

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