SUMMARY:

• Versatile, performance - driven professional with extensive experience inclusive of data and reporting analysis, root cause analysis, IT solutions, project management, quality assurance, release management, use case design, test plans and testing, database design and maintenance, technical documentation and training working with Agile, Waterfall, Lean, and Six Sigma methodologies.
• Advanced computer proficiency with respect to Microsoft Office Products including Microsoft Project, and Visio, Visual Studio and Team Foundation Server (TFS). Additional experience includes Tableau, Crystal Reports, Jasper, Apache SOLR, Jira, Wiki, Balsamiq, HP ALM and Quality Center, PL/SQL, Transact SQL, RDBMS, Remote Access products including Juniper, Citrix, and MDM, as well as HTML, XML, CSS, JavaScript, and VBScript.
• Experience with multiple CRM products including Microsoft CRM, Oracle, Kana and Lagan CRM products.
• Content Management and Knowledge Management expertise, including Oracle Right Now, Salesforce.com, SharePoint, Wiki, Kana Enterprise, and Lagan Enterprise.
• Experience with PowerChart EMR, CPOE, and Electronic Health Records.

PROFESSIONAL EXPERIENCE:

Confidential, Kansas City, KS

QA Analyst

Responsibilities:

• Execute SQL queries to verify data accuracy and to update user accounts.
• Create Test Plans and Test Cases for Manual and Automated testing using TFS, coded UI, Selenium, Postman, and Fiddler. identify, report, and troubleshoot defects; verify problem fixes in a detailed, efficient, and timely manner.
• Participate in Agile SCRUM sessions for backlog grooming, Sprint Planning, and related tasks.

Confidential, Kansas City, MO

QA Analyst

Responsibilities:

• Reviewed project requirements to verify they are testable, and define test strategy, test plans, and help facilitate creation and load of test cases into HP ALM.
• Data mapping for transition to updated HR system, mapping and modeling for updated field service application.
• Verified approvals for Entry and Exit of Testing Phases, verify all Requirements tested, log all approvals, reporting, and other project deliverables on SharePoint site created for each project.
• Facilitated testing team meetings effectively, managing defects and ensuring testing is progressing on schedule.
• Reporting and analysis of test progress and defect tracking using HP ALM, Excel, and PowerPoint.
• Created and updated training materials, trained users and managed user access to HP ALM system.

Confidential, Overland Park, KS

Conversion Coaching Support

Responsibilities:

• Travelled onsite to train new users and provide ongoing support for users of PowerChart, Dynamic Docs, FirstNet, PathNet, SurgiNet, and other related products by doctors, nurses, and all other hospital personnel.
• Assisted users with all hardware and software issues related to providing patient care, admissions, discharges, and related needs.
• Supported Nurses, Clinicians, and Physician workflows, providing tips and answering questions to increase adoption and efficiency.

Confidential, Overland Park, KS

Business Analyst\Data Analyst

Responsibilities:

• Travelled internationally and acted as face of the company for Proof of Concept and product demos prior to sale, and for Business Analysis, requirements definition, and training after sale.
• Facilitated Requirements and Design sessions with customers to determine Business Requirements and Software Requirements Specifications, and created documentation including mockups, wireframes, and process flows.
• Facilitated workshops on Taxonomy, Content Migration, and related topics.
• Queried and analyzed data using SQL queries through Oracle and Microsoft SQL products, and created Reports for key Metrics from multiple data sources using Jasper Reports, SOLR, HTML XML, Microsoft SQL, and Oracle, Microsoft Access, Microsoft Excel, and Tableau.
• Managed Design, Build, and Configuration of Knowledge Management system including Testing, Deployment, Release Management, and Maintenance.
• Performed install and upgrade of applications on server and client PCs, installed and tested application patches on servers. Restarted servers and applications as needed.
• Configured local and Virtual drives on servers, and configured IP addresses, application paths, and User accounts, and accessed logs on servers for troubleshooting, and cleaned up logs, temp files, etc. to free up space on servers.
• Facilitated Training workshops for Knowledge Authors, Administrators, and users of the Knowledge Management system, including design of training documentation and creating training videos.
• Worked on both Waterfall and Agile projects through all phases of analysis and design, as well as providing ongoing support and training both onsite and remote.

Confidential, Overland Park, KS

Senior Business Analyst\Data Analyst

Responsibilities:

• Created reporting to track business performance against major milestones, including trending and forecast analysis.
• Designed presentations showing performance trends, miss detail, forecasting, and other business needs.
• Enhanced presentations and reporting with navigation and made available via SharePoint, and also in mobile version for iPad and cell phone viewing, and created repository of miss data on SharePoint for easy access, trending, and tracking of top issues.
• Streamlined collection and reporting process, integrating data from multiple sources, using SQL queries, Microsoft Excel, and Microsoft Access.

Confidential, Overland Park, KS

Data Analyst II\Business Analyst II

Responsibilities:

• Provided data and statistical analysis including researching and providing RCA for issues, and created reports and presentations trending performance and highlighting frequency and magnitude of issues with suggestions for resolution and action plans.
• Designed reporting for headcount and staffing numbers and provided analysis to determine productivity and cost-per-order worked, including time studies to determine time per order.
• Started up Quality Assurance programs for two different departments, resulting in improved efficiency, reduction of errors, and decreased cost per orders.
• Worked closely with internal and external customers, acting as a liaison between customers and IT to determine the need for software and system updates, or for further training and/or process changes. Provided required training, support and documentation for those customers.
• Responsible for Project Management from inception through full SDLC, including testing and deployment, working in Waterfall and Agile environments, Incorporating Six Sigma and Lean methodologies, with a focus on ISO 9001 compliance.

Confidential, Overland Park, KS

Provisioning Specialist

Responsibilities:

• Provisioning of customer accounts requiring use of multiple software programs and coordination of numerous stakeholders and processes on time and accurately.
• Provided solutions for critical issues by phone and email, with emphasis on quality customer service and timely resolution in this customer facing position.
• Provided training and support for other personnel and managed reports relevant to position through use of multiple internal data stores and RDBMS systems, including Access, TSQL, and client-specific software.

Confidential, Overland Park, KS

Support Analyst/Call Center

Responsibilities:

• Resolved hardware, software, networking and Internet connectivity issues for both internal and external clients via phone or email, in this customer facing position.
• Maintained UNIX (SCO, Debian, Red Hat Linux), and Windows-based systems via remote connections, including network setup, running backups, and process management, included command-line and shell scripting using Perl, Bash, PHP and other languages as needed.
• Designed and updated reporting relative to job duties, using Filemaker Pro, Access, SQL Server, MySQL, Crystal Reports and other database and reporting tools selected by clients.
• Project Management through full project lifecycle using Microsoft Project and related tools, using Agile methodologies. This included development of Use Cases and Test Cases, Quality Control and Testing as needed.
• Acted as liaison between clients and IT personnel to document requirements for software and hardware upgrade projects.
• Designed and provided training and documentation for internal staff and customers.