PROFESSIONAL SUMMARY:

• 11 years’ experience in Information Technology in which 2+ years of Experience working as Software QA and Testing Methodologies, verification and validations in all phases of the SDLC.
• Extensive experience in developing test plans, test cases and procedures as well as execution of manual and automated tests using Black Box Testing techniques.
• Experience in all phases of the Software Testing Life Cycle (STLC) and good exposure to Software Development Life Cycle (SDLC).
• Experienced in different SDLC methodologies such as waterfall model, Agile and RUP model.
• Working experience in Finance, Retail and Insurance Domains.
• Knowledge of and ability to apply a wide range of software test engineering concepts: testing principles (Testing Methodology) and concepts, building a test environment, tracking defects n Quality Center
• Practiced in clarifying Business requirements through Business Workshops, performing requirement gap analysis and having effective client interaction through strong Interpersonal Skills.
• Adept at diplomatically facilitating discussions and negotiations with stakeholders. Skilled to handle Customer Relationship Management with strong Business case Preparation
• Proven expertise in building and growing customer relationships, and leading teams designing, developing and Implementing Telecom Solutions and Features for End Customers.
• Equipped with a strong background for orchestrating full project life - cycles, ensuring high levels of quality as well as timely and within budget completion of all phases of programs
• Experience in running diverse kind of Projects including management of large development as well as Implementation projects
• Strong handle on Project management & client interfacing for various Telecom customers from different countries across the Globe.
• Capability to set up teams spread across countries to operate in an on-site / off-shore model
• Possess strong leadership skills
• Possess a high level of technical acumen, with exposure to several Telecommunication technologies, frameworks, tools & methodologies
• Strong demonstrated presentation skills and the ability to deliver complex ideas to all levels of management

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows 95/98/2000/XP/NT, UNIX,LINUX

Testing Tools: HP Quality Center 9.0/10.0, QUERYSURGE

Languages: Java 1.5/5.0, C,C++, SQL, PL/SQL, SAS 9.1

MS Office: MS Office Suite, MS Project.

Web Technologies: XML, XSL, XHTML, HTML, CSS.

Databases: MS SQL Server 2000, Oracle 10g, SQL Developer.

Defect Tracking Tool: HP Quality Center, Bugzilla.

Rational Tools: Requisite Pro, Clear Case, Clear Quest, Manual Tester.

Tools: QUERYSURGE, SQL Enterprise Manager, SQL Query Analyzer

PROFESSIONAL EXPERIENCE:

Confidential, Brea, CA

SR QA Tester

Responsibilities:

• Analyzed business requirements, system requirements, data mapping requirement specifications from Detailed Business Requirement (DBR) documents and Detailed Technical Design (DTD) documents.
• Participated in the Requirement understanding discussion with Business and IT teams.
• Scheduling Requirement Clarification meeting with BA team.
• Responsible for documenting the functional requirements in Quality Center within Requirement module and providing linkage to the respective Test Scripts.
• Involved in developing the Test Strategy, Test Plan documents for System/Integration Testing.
• Involved in Back end testing which means DataBase testing.
• Prepared high level System Test Scenarios and Test Conditions for various functional segments. Worked on the Test schedules, Test estimates for the Test Script development and execution.
• Written Test Cases for various functional segments based on the Detailed Business Requirement (DBR) documents, Detailed Technical Design (DTD) documents and Use Cases in Quality Center.
• Responsible for Test Case Design, Test Scenarios walkthrough with Business and IT teams as part of review process and receive the Signoff approvals.
• Performed the access check for all the databases, tools, servers and interfaces as Entry criteria for the System Testing.
• Created Requirement Traceability Matrix by mapping test cases to the requirements to address all key points of functionality.
• Manually performed Smoke testing for basic functionality checking as Entry criteria for the System Testing.
• Wrote complex SQL queries between source and target for validating ETL jobs.
• Worked on QuerySurge tool for ETL Testing.
• Involved in extensive data validation using SQL queries and back-end testing.
• Tested Business Object Reports for promps as well as for Data validation.
• Experience in creating UNIX scripts for file transfer and file manipulation.
• Provided the UAT and Production support for End to End Test Script execution and Defect retest.
• Good experience in onsite model work. Schedule and Co-ordinate testing tasks in QC.
• Organize defect triage calls Development and Business team to resolve outstanding issues.
• Responsible for creating the Traceability matrix and linking test scripts with requirements.
• Responsible for sending Daily status Reports for SIT Execution to the team.
• Maintained Test Logs and Test Summary Reports and prepared Weekly Status Reports.

Environment:: SQL, Oracle, UNIX, HP Quality Center (9.2), Waterfall, MS Access.

Confidential, Houston, TX

QA Analyst

Responsibilities:

• Analyzed business requirements, system requirements, data mapping requirement specifications from Detailed Business Requirement (DBR) documents and Detailed Technical Design (DTD) documents.
• Participated in the Requirement understanding discussion with Business and IT teams.
• Scheduling Requirement Clarification meeting with BA team.
• Responsible for documenting the functional requirements in Quality Center within Requirement module and providing linkage to the respective Test Scripts.
• Involved in developing the Test Strategy, Test Plan documents for System/Integration Testing.
• Involved in Back end testing which means Data Base testing.
• Prepared high level System Test Scenarios and Test Conditions for various functional segments. Worked on the Test schedules, Test estimates for the Test Script development and execution.
• Written Test Cases for various functional segments based on the Detailed Business Requirement (DBR) documents, Detailed Technical Design (DTD) documents and Use Cases in Quality Center.
• Responsible for Test Case Design, Test Scenarios walkthrough with Business and IT teams as part of review process and receive the Signoff approvals.
• Performed the access check for all the databases, tools, servers and interfaces as Entry criteria for the System Testing.
• Created Requirement Traceability Matrix by mapping test cases to the requirements to address all key points of functionality.
• Manually performed Smoke testing for basic functionality checking as Entry criteria for the System Testing.
• Wrote complex SQL queries between source and target for validating ETL jobs.
• Involved in extensive data validation using SQL queries and back-end testing.
• Tested Business Object Reports for promps as well as for Data validation.
• Experience in creating UNIX scripts for file transfer and file manipulation.
• Provided the UAT and Production support for End to End Test Script execution and Defect retest.
• Good experience in onsite model work. Schedule and Co-ordinate testing tasks in QC.
• Organize defect triage calls Development and Business team to resolve outstanding issues.
• Responsible for creating the Traceability matrix and linking test scripts with requirements.
• Responsible for sending Daily status Reports for SIT Execution to the team.
• Maintained Test Logs and Test Summary Reports and prepared Weekly Status Reports.

Environment:: SQL, Oracle, UNIX, HP Quality Center (9.2), Waterfall, MS Access.

Confidential

Project Manager/Test lead

Responsibilities:

• Estimating the Efforts needed and making the Project plan
• Updating the Project Plans and Gantt Charts for Waterfall model Projects and Updating and Making Burnt Out Charts for Agile Projects.
• Risk Identification, Monitoring and Controlling
• Looking after the smooth execution of the project from India.
• Communicating the Customer needs with Team.
• Weekly calls with the Clients to show the Progress of the project and discuss any Risks or Issues.
• Managing and Handling Change Requests.
• Handling day to day project execution activities.
• Weekly and Monthly project reporting to the senior management.
• Escalation of issues which need further senior management attention.
• Having regular customer meetings to understand their concerns and work in the benefit of the customer and create Win-Win situation.
• Look out for opportunities to grow the business of Ericsson.
• Regular follow up with the concerned team members and onsite team
• Progress Reporting
• Day to Day tracking and Monitoring of Cost.
• Reporting to senior management and follow escalation routes in case of any issues.
• Providing feedback to the team Members
• Maintaining the project as per Quality Standards (CMMI L5)
• Analyzing and understanding the Customer Requirement with the Help of BRS.
• Creating the Test Plan based on Understanding of BRS.
• Creating the Requirement Traceability Matrix to ensure full coverage of Requirements
• Creating the Test Scenarios and Test Cases.
• Creating the Test Data.
• Performing integrated and functional tests
• Ensuring all the Issues observed during Testing are solved prior to production rollouts
• Developed, communicated and implemented Software Quality Assurance Plans and activities
• Organized, scheduled and led cross functional team meetings
• Led continuous process improvement activities for project group
• Facilitated use of standard testing documentation, test planning strategies and defect management tools including the successful implementation of Quality Center corporate-wide.
• Reviewed testing execution and ensured project testing deadlines and milestones were met utilizing various reporting on Quality Center.
• Prepared Dashboard Reports and produced QA reporting decks for project stakeholders and Senior Management.
• Preparing the Final Test Summary Report
• Participating in Team Meeting and Senior Management Meetings.
• Keeping track of any Project Issues and helping team to resolve any issues which they are facing.
• Ensuring the Deadlines are always met.
• Ensuring the Delivery of Quality product to End Client
• Motivating the Team members so that it can be a Win-Win Situation for both the Team and the Customer.

Confidential

Solution Architect

Responsibilities:

• Requirement Gathering from the customer
• Solution designing for the Customer Network including all Charging System Nodes likes HP IVR, VXML IVR, SDP, AIR, CCN, and MINSAT.
• Dimensioning for the Customer Network.
• Interacting with the Customer and 3rd Party Node owners
• Making the Acceptance Specification for the customer
• Preparing Acceptance Test Report.
• Preparing Handover Document, Health Check Document and Feedback Document
• Knowledge Sharing with the Team and helping the team understand the Architecture.

Confidential

Senior Solution Integrator

Responsibilities:

• As a Senior Solution Integrator, I was responsible for Installation, Integration and Upgrades for Various National & International Operators like Confidential, Confidential, Confidential, Confidential, Confidential and various countries.
• Later I was promoted with dual responsibilities of a Senior Solution Integrator and Team Leader for 3 other Telecom projects. During these 2 years I was one of the quick learners in my team who learnt a lot about the culture and language of various countries like US, Singapore, Turkey and Dhaka which was very much appreciated by the customer. It also helped me in building up good relationships with my counterpart over there.
• Requirement Gathering from the customer.
• Solution Designing for HP IVR and VXML IVR.
• Responsible for Installation, Integration and Configuration of HP IVR, VXML IVR, Charging Nodes like AIR and SDP on CS3.0 and CS 4.0 level.
• Installation and Integration with Various Ericsson Nodes and 3rd party nodes.
• Interacting with the Customer and 3rd Party Node owners
• Making the Acceptance Specification for the customer
• Preparing Acceptance Test Report.
• Preparing Handover Document, Health Check Document and Feedback Document
• Knowledge Sharing with the Team.

Confidential

Support Engineer

Responsibilities:

• As a Coach, I got Appreciation from the Global Head for the work done by me.
• Based on my performance, I was made the Auditor to Audit the Solutions prepared by various Support Engineers throughout Ericsson.