SUMMARY:

• 15+ years as a Software Test Engineer with experience in automated and manual testing.
• Focus on software development, software test, performance analysis, systems analysis, & full cycle development.
• QA Manager, Project Lead, Senior Software Test Analyst, and Systems Analyst in web and client/server environments.
• Strong technical strengths in Capability Maturity Model (CMM), testing tools HP (Mercury Suite), Segue (SilkTest), Oracle (Empirix Suite) and IBM Rational Suite, Rational Unified Process (RUP).
• Results oriented, driven to help his team and a liaison between the business unit and the programming staff in analyzing business requirements, identifying process improvements and implementing new application solutions or system enhancements.

TECHNICAL SKILLS:

TESTING METHODS & TOOLS: CMM, familiar with ISO, CMMI & Six Sigma practices, Rational Test Studio (ClearQuest, ClearCase, TestManager, Robot); Rational Unified Process (RUP), Empirix e - Test Suite (e-Tester, e-Load, e-Manager, OneSight), Mercury Test Suite (Test Director, QuickTest Pro (QTP), WinRunner, XRunner, LoadRunner, Topaz); Wise, PerfMon, JMeter, JUnit, Jtest, Full Software Development Life Cycle, Project Planning; Test Strategy and Planning, Test Scenarios and Scripting, Test Process and Methodology; Test Templates; and Testing types including Regression/Negative, User Interface, Functional, System, Business Scenario/Rules, Database, Interface, Installation, Usability, and Acceptance

OPERATING SYSTEMS: , Linux, UNIX, X-Windows, Solaris, Windows NT, 2000, XP, .NET, MS DOS, MVS, VMS

HARDWARE: SunRay, IBM, Compaq/HP, Dell PC/Compatible, AS/400, Mainframe, Tandem

LANGUAGES: JAVA, C/C++, SQL, HTML, Visual Basic, Python (basic use), XML, JCL, COBOL, VSAM, CICS, TSO

DATABASES: Oracle, Access, Sybase, Informix, SQL, DBII, Total

COMMUNICATIONS: WebLogic, HTTP, LAN, TCP/IP, FTP, Ethernet

SOFTWARE & TOOLS: SMS, CVS, StarOffice, MS Office 97/2000/XP (Access, Excel, Outlook, PowerPoint, Word, Visio), MS Project & Work Breakdown Structure (WBS), Project Central, SharePoint, familiar with Storage Area Networks (SAN), EDI, Lotus Notes, SQL Server, Netscape, Mozilla, Internet Explorer, Crystal Reports

FUNCTIONS: Quality Assurance Manager, Sr. Project Test Lead, Sr. Team Test Lead, Sr. Quality Assurance Analyst, Sr. Test Analyst, Sr. Performance Test Lead and Sr. Systems Analyst

INDUSTRIES: Health Care, Media, Hardware, Software, Agriculture, Service, Retail, Transportation, Government, Banking, Financial and Manufacturing

EXPERIENCE:

Confidential

SENIOR PERFORMANCE TEST LEAD

Responsibilities:

• Conduct performance tests on global applications and all facets of performance testing (i.e. automation scripts, summaries, tuning suggestions, etc.)
• Provide software quality assurance level of efforts for a number of web based applications. For both internal and external use.
• Validation that requirements are actually testable and able to be automated.
• Implemented automated testing tools and harnesses for regression, performance and stress testing of web based applications.
• Created, reviewed and coordinated defect prioritization with stakeholders and the PMO.
• Hands on work with Global QA team with regards to assigning work loads, prioritization efforts and ensuring deliverables remain on time.
• Author weekly communications on all QA related activates to senior management for all projects.
• Ensure all hardware components needed for performance testing are in place and working prior to testing. This is done on a global basis.
• Maintain compliance within SOX and ISO standards for all testing phases.

Test environment components: Extensive use of HP (Mercury) testing suite and other test tools for planning, monitoring, executing test cases. Data modeling concepts and support utilities, SQL, conceptual knowledge of XML, Web Sphere and QAD.

Confidential

Senior Test lead, Contract

Responsibilities:

• Coordinated and supported the Systems Analyst team members in the development of business and system requirements.
• Held accountable for all test analyst deliverables across all the 19 teams.
• Reviewed the delivered test plans across testing team.
• Examined all test cases for completeness and traceability to requirements.
• Assessed all acceptances of requirements for testability.
• Analyzed test workbench and acceptance of test environment.
• Lead all mandatory project test meetings; actively participate in project design, build and test efforts.

Test environment components: Extensive use of Mercury testing suite and other test tools for planning, monitoring, executing test cases. Daily use with requirement tracing tools, such as Caliber. Working with data modeling concepts and support utilities, TOAD (or other data query tools), SQL, conceptual knowledge of XML.

Confidential

Quality Assurance Manager

Responsibilities:

• Assure the quality of released products by managing the quality assurance process and staff assigned to perform the quality assurance tasks
• Ensure all testing activities are executed and analyzed properly; see that that all unresolved problems/issues are properly documented, communicated, monitored and escalated when necessary.
• Maintain Quality Assurance staff by recruiting, selecting, training, coaching and counseling employees.
• Conduct performance evaluations of staff members
• Set, measure and track individual staff and team goals
• Provide time and resource estimates to Project Manager for all projects assigned to Quality Assurance.
• Establish and monitor QA documentation standards for all test plans, internal processes and procedures, turnover documentation and reports to Executive Management.
• Responsible for the development and enforcement of Quality Assurance procedures
• Monitor and audit controls in place to ensure QA procedures are being followed.
• Review and approve all reports prepared for external customers including DCS turnover documentation.
• Track and report Quality Assurance testing metrics.
• Maintain QA Defect Tracking system and provide reports on defects as requested.
• Receive incoming department requests and assess project scope, determine priority, set dates, assign resource, and monitor and report on project progress up to completion.
• Create weekly/monthly reports for upper management to include status of current QA initiatives.
• Develop and implement new processes to increase efficiency within Quality Assurance Department.
• Participate with upper management to create and track annual operating expenses and capital expenditures.
• Review and approve all timesheets of subordinates
• Special projects as requested

Test environment components: Broad use of Empirix testing suite and other test tools for planning, monitoring, executing test cases. Regular use with requirement tracing tools, such as Enterprise Architect. Working with data modeling concepts and support utilities, TOAD (or other data query tools), SQL, conceptual knowledge of FLASH and Adobe API.

Confidential

SR. CONSULTANT

Responsibilities:

• Formalized and instituted processes for testing using Mercury’s Quick Test Pro and Quality Center.
• Validate and coordinate all test activities.
• Oversee releases into production, from a QA stance.
• Coordinate all communications between QA, development and the client regarding testing.
• Sr. QA Lead, Contracted to a National Sporting Firm
• Trained QA tester to perform automated and manually testing of complex systems (e.g. PeopleSoft, Oracle and SQL databases).
• Identified and implemented methodologies and procedures resulting in better tracking and output.
• Sr. QA Coordinator (U.S.), Contracted to an International Energy Company
• Identified all U.S. applications that are critical and prioritize them for a major system upgrade
• Coordinator the testing of identified applications and assists the testers when needed.
• Created test cases and test plans for system testing.
• Mentored developers to help aid in system and unit testing.

Test environment components: Mercury QTP, LoadRunner and QualityCenter, UNIX, Windows 2003 Server, Windows 2000/XP, CVS, Oracle, MSSQL, Dell, Java, XML, HTML, JSP, Mozilla, IE 6.0

Confidential

Sr. CONSULTANT

Responsibilities:

• Performed load testing on major ERP implementation system for 20,000+ students
• Tools used for testing were Quick Test Pro, Astra Load Test, LoadRunner and OpenSource (e.g. IPPref, ApacheBench, wget, Batch scripts, etc.)
• Formalized and instituted processes for testing using Rational’s Test Manager, Functional Tester, Performance Tester, RUP, ClearCase and ClearQuest.
• Managed as well as trained and mentored testers with the organization on all facets of the Software Development Life Cycle as well as testing and testing tools.
• Contracted to a Global Financial Organization
• Performed load testing on major ERP implementation
• Formalized and instituted rules using SiteScope & ProTune
• Performed load testing on large ERP system for 25,000+ employees
• Contracted to a National Staffing Firm
• Performed load testing and manual testing on large billing system for 35,000 employees
• Performed automated and manually testing of complex systems (e.g. PeopleSoft, Oracle and SQL databases).
• Worked on multiple projects concurrently, while producing testing results and keeping testing within the project schedule and scope.
• Identified and implemented methodologies and procedures resulting in better tracking and output.
• Contracted to an International Energy Company
• Created the QA department from the ground up and developed all the QA processes.
• Formalized and instituted rules using SiteScope & ProTune
• Performed load testing on major ERP implementation
• Created test cases and test plans for system, unit and performance testing.
• Mentored developers to help aid in system and unit testing.

Test environment components: Mercury QTP, LoadRunner, TestCenter and TestDirector, Topaz, Rational Test Manager, Performance Tester, RUP, ClearCase and ClearQuest, UNIX, Windows 2003 Server, Windows 2000/XP, CVS, Oracle, SQL, Dell, Java, XML, HTML, JSP, Mozilla, IE 6.0, PERL, Windows Scripting

Confidential

SR. STAFF ENGINEER

Responsibilities:

• Provided expertise to the Software Quality Assurance and Development teams on test automation, standards, and schedules to ensure that the project(s) would be able to deliver the best application possible; resulting in saving time, money, and resources. Improved scripting and programming capabilities with a focus toward automation, resulting in better overall quality of the product being delivered to the customer.
• Trained and mentored test engineers, developers and managers in test automation, best practices and standards; this provided a more consist and acceptance of why things are being accomplished a certain way in order to deliver the best product to the customer.
• Conducted various aspects of test validation (i.e. automation, manual, load and performance, and stress), which resulted in error free applications going to the customer.
• Worked on multiple projects at a time (e.g. 3-4 at any given time).
• Worked with different users and customers from around the world to help maintain schedules, budgets, and deliverables. This often required working to accommodate their time zones and sometimes traveling aboard.
• Authored procedures (e.g. plans, standards, processes) to test engineers, senior management and development teams to obtain the best application during development and testing.

Test environment components: Empirix Suite, Mercury QTP, Topaz, Segue SilkTest, Solaris, UNIX, Windows 2000/XP, CVS, Oracle, DB2, SQL Developer, Dell, Java, XML, WebLogic, HTML, JSP, Mozilla, IE 6.0.

Confidential

SR. TEST CONSULTANT

Responsibilities:

• Created scripts using QTP for data driven and database testing for a GUI application to be deployed worldwide. Reused, modified if necessary, to conduct regression testing.
• Tracked all facets of the project utilizing TestDirector and TestDirector Administrator for this project.
• Creating test cases and test plans for XP project (requirements are being worked out as the development code is being written as well as the test scripts).
• Mentored testers and 2 part-time testers (employees).
• Provided guidance and direction of which way to go, regarding tools and standards (i.e. getting Mercury tools to work properly with Rational's ClearQuest and ClearCase)
• Trained users and testers on these tools. Users will be using tracking defect, using TestDirector and QTP scripts for their UA testing.
• Ensured that the project moved along, from a QA timetable, and is not going to present problems with the deliverables. If so, provide a solution (i.e. resources, training, etc.).

Test environment components: GUI, Windows 2000, DB2, SQL Developer, Dell, HTML, JSP and IE 6.0. Strong TestDirector, Quick Test Pro (data driven and database testing), MS Office Suite and MS Project 98.

Confidential

PROJECT LEAD CONSULTANT & Sr. QUALITY ASSURANCE ANALYST

Responsibilities:

• Fully transitioned the Order Management System to the Shipment Scheduling Maintenance system in order for records to be tracked and processed using a ship number of an order number.
• Provided support to the plant Product Supply personnel and reduced St. Louis warehouse labor, while also supporting Supply Chain initiatives (i.e. Transportation Advantage, warehouse infrastructure, St.Louis modernization).
• Developed test strategies, development agreement, requirements document and project plan with Work Breakdown Structure (WBS).
• While under a tight budget and timeframe this project was completed on time and under budget by 15 percent.
• Managed a 3-person team (this includes providing guidance and approving time).
• Tracked defects with established tools and reporting defect status on a weekly basis.
• Determined system and testing requirements.
• Established work effort and help determine if additional resources were necessary.
• Coordinated and performed test execution of test data.

Test environment components: Mainframe, SAN, Windows 2000, VSAM, Oracle, Total, DBII, IBM, Compaq, HTML, Visual Basic and IE 5.0+. Strong CMM Process, RUP, WinRunner, MS Office Suite, MS Project 98 with WBS, and Visio.

Confidential

Sr. Quality Assurance Analyst

Responsibilities:

• Analyzed projects scope business and functional requirements to determine high-level test scope and detailed test data requirements.
• Developed and documented test plans by application, using the CMM Process and Rational TeamTest Suite.
• Developed and documented test cases, for GUI applications, which covered multiple types of testing including database integrity, user interface, function, business cycle, performance, security, configuration, interface, regression and installation.
• Prepared structured test run scenarios and executed test cases throughout various phases of the development life cycle including certification of release in production.
• Developed test strategy, documenting user interface and configuration test scenarios, and coordinated the test effort for the execution of these scenarios with an external vendor.
• Trained testers on various testing tools (Rational, WinRunner, TestDirector and LoadRunner).
• Communicated on a frequent basis with the Business Analyst to review progress, resolve issues, document defects and provide direction on continued test execution effort.
• Analyzed all other test results and documented application defects in the defect tracking system.
• Managed defects and change requests, and preparing daily Senior Management QA Reports.
• Provided recommendations on business application critical quality and release readiness.
• Coordinated the QA department’s test effort in including migration of code and configuration changes to the certification environment and approving release to production environment.
• Assisted with the implementation of structured testing processes in conjunction with the CMM Process.
• Interfaced with other areas of the Project Team including Project Management, Business Managers, Technical Analysts and End Users.

Test environment components: GUI, Remedy, PeopleSoft (HR, Financial), and Web applications, Java, C++, HTML, Visual Basic, WebLogic, Oracle, Together, IBM, UNIX, Windows NT/XP, IE 5.0+ and NN 4.06+. Strong CMM Process, RUP, WinRunner (Scripts using the GUI Mapper), Rational Team Test including MS Office Suite, MS Project 98, Teamplay and Visio.