SUMMARY

• As a Senior Information Technology professional, I have experience in many areas: Software Testing, Quality Assurance (QA), Software Development/QA Management, Agile, Project/Program Management, Release Management, Project Implementation and Support, and Independent Validation and Verification (IV&V). My experience in all phases of the Software Development Life Cycle has given me multiple skills and perspectives.
• Test Planning and Execution - Twenty years experience in all aspects of software testing including Agile, planning testing cycles, writing tests, executing tests, tracking progress of individual tests and the overall testing effort, reporting testing results, and defect management. Developed and implemented standards for test cases, test results, tracking progress, and defect management. Expert skills and extensive experience with HP ALM/Quality Center.
• Certified Software Quality Analyst - Earned from the Quality Assurance Institute. Acquiring the designation of Certified Software Quality Analyst (CSQA) indicates a professional level of competence in the principles and practices of quality assurance in the IT profession. Prior Board of Directors member for Kansas City Quality Assurance Association.
• Quality Metrics - Designed and gathered metrics to demonstrate value added by my organization, ensured adherence to Software Development Process, ensured quality of system artifacts. Audited and created formal (and informal) reports on systems development and implementation processes. As IV&V Analyst, recommended metrics to be gathered and other process improvements. Knowledge of Capability Maturity Model and ISO9001.
• Management/Leadership - Eight years in management positions with full responsibility for planning, scheduling, assignments, and budgeting, as well as for appraisals, coaching, and mentoring of direct reports. As a Systems Development Manager, I successfully led several types of teams including Quality Assurance, System Testing, Test Lab Support, Systems Support, and Technical Documentation Teams. I am skilled Confidential matrix management, building teams, and fostering true teamwork.
• Process Improvement - Ten years of experience with responsibilities for different levels of process improvement ranging from the specific to defining the overall processes for the entire organization. Some specific improvements included implementation of a Requirements Traceability Matrix, implementation of formal testing processes, implementation of defect tracking, facilitation of User Acceptance Test, and definition and implementation of configuration management process.
• Program/Project Management - Fifteen years of successfully managing simple to complex projects through understanding of the projects and applying project management principles. Designed and implemented project management standards and processes including development of MS Project planning templates. As IV&V Analyst, reviewed/audited the project management of system development projects.
• Independent Validation and Verification - Performed independent validation and verification of the re-engineering of a large, complex software system. Evaluated and monitored development processes, analyzed problems, recommended corrective actions, and presented formal reports to the CIO. Evaluation activities involved auditing adherence to the designated Software Development Process.

TECHNICAL SKILLS

• UNIX
• HP
• Confidential
• AIX
• WebSphere
• SUN
• Solaris
• MS
• MS SQL Server
• HTML
• Oracle
• Informix
• Sybase
• Storage Area Networks
• Unix
• C++
• Windows
• MS-Project
• MS-Access
• COBOL
• IMS
• HP ALM
• Rational Products - ClearCase
• ClearQuest
• TestManager
• SharePoint
• Team Foundation Server
• Agile tools - JIRA Zepher
• Confluence

PROFESSIONAL EXPERIENCE

Confidential

QA Computer Validation Specialist

Responsibilities:

As a Validation Specialist for Bayer, I was responsible for migrating requirements and testing for an existing CRM system. I created a Migration Plan for gathering and consolidating all User Requirements for the system. After gathering those requirements, I formatted and input them into HP ALM Quality Center. I gathered and posted all the associated testing documentation into a Quality Document Management System. I also created a Migration Summary Report which documented the Migration process and the Validation of the Migration.

Confidential

System Tester

Responsibilities:

As a System Tester for the Motiva, I was responsible for planning a portion of the testing for the separation/de-coupling of Motiva applications from Shell Oil Company applications. The project had very tight deadlines with requirements and development in progress as testing was being planned and test cases outlined.

Confidential

Curam Tester

Responsibilities:

As a Curam Tester for the State of Missouri, I performed System Integration Testing for updates to the Missouri Medicaid Eligibility Determination Enrollment System. My work consisted of creating Test Plans and Test Readiness Review documents as well as executing tests for the monthly releases. I utilized JIRA to create and track the test cases and defects.

Confidential

Test Design Coach

Responsibilities:

As Test Design Coach for State Farm, I facilitated the implementation of the client’s new Test Designer role which ensures projects are designed with testability in mind. The Test Designer role implements the “shift left” concept as it ensures that defects from the Requirements or Design phases are uncovered before they reach the Testing phase. My responsibilities included communicating the responsibilities of the Test Designer across all the system teams. My responsibilities also included mentoring the newly assigned Test Designer on the industry best practices as well as the client’s already defined best practices.

Confidential

Scrum QA/Test Lead

Responsibilities:

As Scrum Test Lead for JP Morgan Chase, I led the test team as well performed all tester activities for our three week Agile cycles. Responsibilities included writing Gherkins (test cases), executing tests, recording test results, requesting specific data for testing use, coordinating with the Integration Test Team, and submitting status reports. I utilized the Atlassian tools JIRA, Zepher, and Confluence for status and testing management.

Confidential

UAT Process Manager

Responsibilities:

Led User Acceptance Test (UAT) activities for large, complete migration from mainframe to distributed systems project for Oncor, an electricity delivery client. I worked closely with the client on UAT testing by tracking code deliveries, performing defect management, and executing batch processes. I developed and implemented a monitoring process to minimize test environment disruptions and loss of productive UAT test time as updates were deployed to UAT environment.

Confidential

Test Manager

Responsibilities:

I led the test case analysis for the code migration for conversion of a major system from Pacbase to COBOL for Blue Cross Blue Shield Massachusetts. I created a Test Strategy describing the process and methods to be used for test creation and execution. I identified risks and issues before they impacted the schedule. I also identified testing resources needed for test execution.

Confidential

Program Test Manager

Responsibilities:

I managed testing on systems for major and minor releases on the Confidential &T Account by interfacing daily with the client and Confidential ’s remote testing staff in India. I ensure testing schedules were met, the client was informed of testing progress during daily/weekly meetings, made testing progress reports available on a daily basis, and resolved any testing issues quickly. I utilized HP ALM Quality Center and several other tools to track plans of future testing and progress of current tests.

Confidential

Independent Validation and Verification Analyst / Project Manager / Senior Software Test Engineer

Responsibilities:

For Risk Management Agency (RMA), I evaluated plans for and monitored the execution of a re-engineering development effort - including evaluating and monitoring requirements definition, system architecture, system and detailed design, coding, testing, and deployment. I analyzed problems, recommended corrective actions, and reported progress. I published periodic formal reports of findings/recommendations and presented my reports directly to the CIO. For Farm Services Agency (FSA), I created and executed tests for two United States Department of Agriculture Intranet-based applications dealing with personal information for producers (farmers) and with tracking disasters throughout the United States. I utilized Rational products, ClearQuest and TestManager, as well as Microsoft SQL Server products, Enterprise Manager and Query Analyzer.

Confidential

Validation Engineer

Responsibilities:

As a consultant for Bayer, I adhered to rigorous validation and documentation standards. I converted and input existing tests into HP Quality Center. I fully utilized Quality Center modules for Requirements, Test Plan, Test Lab, and Defects including a detailed Approval process and Reporting. I created and maintained detailed hard-copy tests and execution results as needed. I monitored test execution to ensure Quality Standards were met. I maintained Business Process Profiles and managed approvals in SAP Design Database.

Confidential

Quality Assurance Specialist

Responsibilities:

I created and executed testing for electronic bill payment applications. I managed releases to production, tracked defects, installed application and database software to both testing and production environments. I initiated improvements including tracking changes and defects formally, creating a schedule to better manage QA resources, and implementation of HP Quality Center. I utilized Microsoft SQL Server products in daily activities.

Confidential

Manager Systems Development/Quality Assurance Manager

Responsibilities:

I formed multiple new teams by interviewing and selecting both employees and contractors. I supported the external billing system plus other applications. I concurrently tested multiple releases in various phases while testing production problems. I participated in Release Management of corporate wide releases. I managed test lab operations as well as software testers. I designed, implemented, and presented Quality Metrics Reports emphasizing Defect Metrics and System Test Defect Removal Efficiency. I implemented process improvements including Requirements Traceability Matrix, defect-tracking process, Quality Metrics and Certification Process, Documentation Standards and Templates, System Test processes, and facilitation of User Acceptance Test. I implemented improvements in test lab management that enabled more effective and efficient utilization of the equipment and installed systems.

Confidential

System Test Lead

Responsibilities:

System Test Lead for team that developed and then maintained an in-house Asset management and Equipment Ordering System that planned and maintained inventory by ordering maintenance equipment to arrive “just in time.” Managed testing of multiple concurrent releases, planned and performed tests, managed defects, produced test result summary reports. Other assignments included software tester, software developer, requirements analyst, end user point-of-contact, and end user trainer.