SUMMARY:

Project Manager, Telecommunications Expert, Quality Assurance Lead with thirty - two years’ experience including four years active duty Army and four years of government contracting. Customer- facing experience with numerous national and international Telecommunications companies.

KEY AREAS OF LEADERSHIP AND EXPERTISE:

• Strategic Planning
• Software Development Life-Cycle Leadership
• Quality Assurance Teambuilding & Leadership
• Training & Development
• Network Launches
• Change Management
• Process & Procedure Development
• Problem Solving

SKILLS & EQUIPMENT:

Software/Test Tools: MS Office, 24 7 Platform Central, Redmine, Cyara, IRIS, Unix, Selenium, Ruby Mine, Cucumber, Rspec, IxIA MGTS, IxIA IxLoad, JIRA, HP Quality Center, HP QTP, Alfresco, Subversion, SharePoint, ApTest, JMeter, MySQL Workbench 6.3, Confluence, Zephyr for JIRA, OSS/BSS systems, NetCool, Remedy

Quality Assurance: Waterfall & Agile Environments, Test Documentation Creation (Plan, Strategies, Results), Test Case Creation (Manual & Automated), Test Environment Setup (Simulated & Real), Status Report Documentation

Industries: Telecommunications, Warehouse, Finance

EXPERIENCE:

Confidential

Bilingual Quality Assurance Manager

Responsibilities:

• Planning Quality Assurance scope using JIRA to identify testing definitions, validation and monitor & control within the test plan and strategy documentation.
• Collect requirements from client and internal streams (BA, SA, Development, Migration, Product Catalog and Integration teams) to meet project objectives.
• Create and integrate QA traceability matrix to link testing requirements to business requirements and business processes.
• Define the testing scope by collaborating with internal stream leads to develop detailed descriptions of the project.
• Create the WBS for Quality Assurance by identifying & verifying the contractual project deliverables and decompose into manageable work packages in MS Project.
• Govern QA change management process using JIRA to administer tickets with Tigo/Qvantel JDA/JBA stream.
• Create QA iterative agile scheduling within MS Project based on Use Cases Specifications and EPIC input from Business Analyst.
• Fulfill the activities for QA to identify the relationships and logical sequencing between project relationships.
• Collaborate with stream leads to identify major dependencies.
• Perform critical path to identify free float within the project schedule.
• Identifying the methods for gathering and tracking the metrics that will be used to guide the project, determine adherence to plan and assess achievement of the objectives.
• Report and communicate testing status and escalate testing issues to both internal and external stakeholders
• Create and presentation workshops for QA planning, methodology, way of working, processes and deliverable to external customers.
• Create internal QA mitigation plans for input into project plan.
• Control and monitor testing activities for Qvantel QA stream.
• Coordinate testing activities with customer (TIGO) and Qvantel PMO.
• Host and attend meetings in both English and Spanish

Confidential, Henrico, VA

Quality Assurance Engineer

Responsibilities:

• Participate in Agile Release Train (ART) as a member of an Agile Team in standup, grooming, PI Planning, Retrospective and QA Testing.
• Conduct test analysis to determine level of testing, level of detail and quality of the test basis, system/software complexity & project and product risk.
• Test case creation for Spanish language automation of functional, regression and UAT testing of 24 7 web-based, hosted IVR platform.
• Defect analysis pertaining to call flows, recognition and grammar analogies discovered during functional, regression and UAT testing.
• Debug test calls from 24 7 platform using UUID Call Search to review Call Summary, Utterances, Task and Log Tags.
• Validate accuracy and consistency of API call flows using ReadyAPI.
• Translate test cases from English to Spanish.

Confidential, Newport, DE

Quality Assurance Lead Engineer

Responsibilities:

• Planning Quality Assurance scope using JIRA to identify the testing definition, validation and monitor & control with the test plan and strategy documentation.
• Collect requirements from Development, Migration to meet project objectives.
• Define the testing scope by collaborating with internal stream leads to develop detailed descriptions of the project.
• Create QA agile scheduling based on EPIC input from Product Manager.
• Identifying the methods for gathering and tracking the metrics that will be used to guide the project, determine adherence to plan and assess achievement of the objectives.
• Report and communicate testing status and escalate testing issues to both internal and external stakeholders
• Create and presentation workshops for QA planning, methodology, way of working, processes and deliverable to internal customers.
• Control and monitor testing activities QA stream.
• Development of new QA processes for Agile environment.
• Participate in daily development and R&D SCRUM meetings.
• Development of training curriculum for QA Engineers to include cross-training between QA and development teams.
• Development of Rackspace VM test environment for QA testing.
• Collaborated in the creation of a new JIRA ticket workflow to enhance metrics.
• Create and present KPI reporting for Senior and Executive Management.
• Created automation frame work for using Ruby IDE, Selenium, Cucumber & RSpec.
• Create Test Plans and Strategy documentation.
• Derive requirement/specification from user stories or by collaborating with the development team.
• Mentor engineers on specification for 802.11, wireless handover.

Confidential, Alpharetta, GA

Quality Assurance Engineer

Responsibilities:

• Perform test planning, analysis, control and monitoring for VMS, GGSN, HLR/HSS, MMSC, SMSC, Cisco ITP, Telekec Eagle/GFLEX, PCRF and Control Center IoT OSS.
• Create and execute system and nodal performance test simulation using IXIA MGTS and IxLoad.
• Backend testing of both server side and database tables using MySQL Workbench 6.3. for Control Center IoT OSS Mongo db.
• Identify and create missing requirements back to BA team.
• Evaluate exist criteria and create reporting for wireless 3G, 4G/LTE network elements such as VMS, GGSN, HLR/HSS, MMSC, SMSC, ITP, Telekec Eagle/GFLEX and Amdocs OCS.
• Develop quarterly systems test requirement for Confidential VMS/VVM, Eagle/GFLEX & Confidential environments.
• Mentor QA Wireless interns & engineers in SDLC process, test plan, test case and requirements.
• Create internal administrative standard operating procedures and processes for the QA Wireless test team.
• Created VMS curriculum for Confidential internship program which was replicated across the QA internship program.
• Functional, end to end, and application testing on Android, iOS and Windows devices for VM, VVMG, SMS & MMS in both English and Spanish.

Confidential, Woodlawn, MD

IP Network Engineer

Responsibilities:

• Participate in network planning, provide network engineering services, install network equipment, and troubleshoot network anomalies.
• Hands on experience with Cisco & ALU based equipment using IPv4, IPv6, switching, routing, and firewall wall configuration.
• Knowledgeable in infrastructure supporting technologies such as DNS, network load balancers, VPN and 802.1x.
• Strong troubleshooting skills, and experience in customers MPLS IP network.

Confidential, King of Prussia, PA

STP Engineer

Responsibilities:

• Design, configuration, installation & integration of a new Tekelec STP pair
• Ongoing maintenance, upgrade, change control for all SS7 links in network.
• Establish Key Performance Indicator, metrics & thresholds for performance & network measurement
• Capacity and performance monitoring of signaling traffic and IPTPS utilization.
• Troubleshooting and investigation of call/data processing issues via wireshark.
• Secondary support for core network elements (HLR, SMSC, SGSN, SMLC, etc.)
• Ability to support overnight maintenance window work when required
• Escalation point/contact for NOC for SS7 issues on 24/7 basis.