SUMMARY:

• Over 25 years of Experience in the IT industry with emphasis on Quality Assurance, Quality Control and Business process testing
• IS Management, Project Management, User Support, Analytical Analysis, Quality Assurance (Functional, regression, defect, performance. load testing, validation for the GUI and back end systems) Management, Customer Support, Materials Management, Training, Accounts Payable, Accounts Receivable, Billing, Clinical, General Ledger, Collections,. Agile/Scrum Methodologies

TECHNICAL SKILLS:

Hardware: IBM Compatible, IBM, Digital 11 - 175, Digital 8500, 4000 Mainframes, Perkin-Elmer, Wang, HP3000, Tandem, IV Phase, POS Equipment

Software: Windows NT, 98,95, XP and 2000, Microsoft Word, MS Project, MS Excel, MS PowerPoint and MS Access 97 and 2000, Lotus, DOS, VAX VMS, DCL, JCL, Cobol, 4GL (Forth), Assembler, Datatrieve, SQL Query, Sybase, TOAD.Visio, DB2, ftp, PCAnywhere, FoxPro, Oracle, XML SOAPUI

PROFESSIONAL EXPERIENCE:

Confidential

Quality Assurance Analyst

Responsibilities:

• Worked with several network marketing entrepreneurs to create a team website.
• Was responsible for testing web pages and all security for user login verification.
• Created test cases for the testing of the website functionality and usability for members.
• Validation of video training and all page formats and content.
• Tested sales funnels and lead pages for functionality and insured that follow up sequences were sent as designed via auto responders.
• Worked with global developers to verify design and functionality was working as specified for compliance and team vision.

Confidential

Quality Assurance Analyst

Responsibilities:

• Using test cases that were submitted to the SharePoint site by testers I processed them on the Mainframe and posted the results back to the SharePoint site.
• The testers were creating scenarios for claim adjudication.
• Trained analysts to process the tests and publish the results for the testers to review.
• We validated the jobs were running to completion and then would provide the testers with errors encountered and possible reasons for them.

Confidential, Irving, TX

Senior Quality Assurance Analyst

Responsibilities:

• I was contracted to work for client to test their POS system for the pawn store industry.
• I was responsible for the creation of test cases and the testing of software application.
• I performed application testing and validated Oracle database tables using SQL to ensure correct results.
• Responsible for creating test cases and results for backlog of support issues, these were scoped for future development,
• Worked with support and development teams to insure that coverage was provided of new updates to improve future software updates.

Technical environment: Windows XP, MS Excel, Access, Word, Oracle 10g and 11g, SQL, and XML .

Confidential, Irving, TX

Quality Assurance Analyst

Responsibilities:

• I provided software testing of all POS software products. Responsible for creating and running test scripts to insure that quality was maintained for all modules.
• I performed credit card network certifications and general application testing. Staged and prepared hardware and software for testing applications.
• I prepared tests cases and testing benchmarks to assure software performance.
• I performed comparison analysis of software design specifications to developed software, insuring proper functionality.
• I was responsible for testing of an interface that converted ISO8583 protocol to XML for sending transactions to a web services host platform.
• I was responsible for testing the web services host at the application level and provided load testing to help development improve transaction processing and better refine system performance.
• Oracle SQL was used for test result validation for host processing results..

Technical environment: Windows XP, MS Excel, Access, Word, Linux Servers, Cloud Systems, Oracle 10g, SQL, SOAPUI, and XML .

Confidential, Irving, TX

Financial Information Analyst

Responsibilities:

• Provided departmental support and enhancement for management, analysis and reporting of financial information.
• I was responsible for primary liaison for IT/Financial Operation’s related projects. Interface with financial staff to address business reporting & financial analysis needs.
• Prepare and analyze cost justifications for processes and projects.

Technical environment: Windows XP, 2000 using MS Excel, Access, Word, Visio and PowerPoint. These applications were used to perform financial analysis, productivity analysis and the creation of several departmental procedures.

Confidential, Irving, TX

Research Analyst

Responsibilities:

• I was responsible for daily, weekly, monthly, quarterly and annual reporting of productivity and financial data to management team I implemented paper-recycling program for the office that allowed savings of over $20,000.annually.
• I created process procedures for all departments to insure regulatory compliance.
• I created process improvements in revenue and expense processes that were able to increase net operating income by 1% of budget numbers.
• Implemented process improvements to decrease rework costs by 15%.

Technical environment: Windows 98,2000 using MS Excel, Access, PowerPoint, Word, DB2, FTP. These applications were used to perform financial and productivity reporting analysis

Confidential, Nashville, TN

Systems Analyst

Responsibilities:

• Worked daily with contacts from various departments to insure store reporting system adheres to company-wide expectations.
• Dealt daily with hardware and software vendors to insure all technical and operational issues at Travel Centers were resolved in a timely manner.
• Acted as Quality Assurance lead for new credit authorization project. Created and tested QA scripts for software testing and approval. Worked with credit vendors to attain software certifications of compliance with their specifications.
• Coordinated with IT support staff to create Technical Manual for Travel Centers. Project was main deliverable for Plug and Play remote support project.

Technical environment: Windows 98,2000 using MS Excel, MS project, Access, PcAnywhere, POS system and company built helpdesk reporting package using Access. These applications were used to support and troubleshoot software and hardware problems.

Confidential, Brentwood, TN

Quality Assurance / Release Control Analyst

Responsibilities:

• Performed comparison analysis of software design specifications to developed software, insuring proper functionality.
• Created software releases on CD-ROM which were subsequently released to production and field service for new system staging and existing client upgrades.
• Provided technical support for 70 clients and field service in troubleshooting and diagnostics of application problems.
• Suggested and helped to implement plan enabling support personnel to test and release software upgrades to field.

Technical environment: Windows NT using MS Excel, Access, Foxpro, POS system, Remote Access for connectivity to clients. These applications were used to support and troubleshoot software and hardware problems.

Confidential, Spring Hill, TN

System Control Engineer

Responsibilities:

• Insured PLC routing system information interfaced to schedule and job flow maximized, enabling production to meet production quotas.

Technical environment: Windows NT and custom system created by Confidential for conveyor and ladder logic electronics. These systems were used for controlling electronic stops in the conveyor systems and the programmable robots used for production.

Confidential, Deerfield Beach, FL

Project Manager

Responsibilities:

• Worked with programming and support staff of ten to decrease current software problems. Determine requirements and modifications necessary for UB-82 billing changes, W2 and 1099 form changes and improvements, increasing system response time and performance.
• Performed detailed analysis of client system performance at several sites. Made recommendations concerning system tuning or upgrading existing hardware / software, increasing performance by factor of 2 - 10 times existing environment.

Technical environment: Digital 11-175, Digital 8500, 4000 Mainframes, Tandem and Windows 95 using MS Excel, Access, Sybase, VAX VMS, DCL, JCL, Cobol, 4GL (Forth) and in-house accounting system for client billing of hours worked.