Order Management Representative/ Quality Control Representative Resume Charlotte, NC - Hire IT People

SUMMARY:

Ambitious customer service professional seeking a position where my acquired skills and experience will be utilized to add value to the company, promote personal growth and provide an opportunity for advancement.

SKILLS:

Microsoft Office Word
Copiers, Printers & Fax
Excel
10 - key calculator
PowerPoint
Broadband data/video/voice
Outlook
ICOMS 8.1
Windows 98
AS-400
Salesforce.com
Close Tabs
Microsoft Communicator
Avaya Soft Phones

WORK EXPERIENCE:

Confidential, Charlotte, NC

Order Management Representative/ Quality Control Representative

Responsibilities:

Process installation order for phone, video, and internet services for existing and new customers.
Responsible for due date management and providing order reporting with updates.
Verify phone orders through OMSE to track both validations and invalidations.
Utilize Sales Force to manage a queue of orders.
Process customer transfers and disconnects.
Handle escalated orders as needed to prevent additional delays to customers.
Coach Sales team and Order Management team about Quality Control standards.
Focus on meeting customer’s requested due dates for installation.

Confidential, Charlotte, NC

Direct Sales Representative/Telemarketing Sales

Responsibilities:

Make door - to-door cable sales presentations.
Present information for products, services, rates, installation fees, campaigns & special offers.
Follow-up on leads, inquiries, complaints and other messages in a timely manner.
Meet productivity standards set by the department.
Keep accurate records with sales reports, sales activity and sales results.

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Order Management Representative/ Quality Control Representative Resume

Charlotte, NC

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