SUMMARY:

• Instrumental in creating a QA Testing Department (manual and automated)
• Successfully led teams to evaluate/recommend/purchase QA software testing tools
• Created and maintained strong relationships with software vendors, pre and post - sale
• Streamlined software defect management processes ensuing faster fixes and increased customer satisfaction
• Represent QA in all meetings throughout the project lifecycle
• Work with business and IT with respect to writing testable requirements
• Educate project stakeholders, business, and development in testing methodologies and phases
• Construct the overall test strategy and write the test plan document
• Collaborate with QA Lead in writing the test plan
• Disseminate all project information to QA team for test cases
• Schedule and facilitate meetings for QA when there is a knowledge gap
• Create and maintain test schedule for all testing phases
• Compile and send test execution reports - daily and weekly
• Switch hats when needed to get the job done. I.e., writing test cases or act as the business analysts, etc…
• Experience testing in Agile/SCRUM and Waterfall Software Development Lifecycles
• Experience in developing initiation, scope, and requirements documents, functional specifications, test plans and procedures documents, user and system documentation, and process workflows
• Acted as liaison between the business and development teams for requirements gathering and clarification
• In depth knowledge of SDLC
• Very good understanding of SDLC and Test Methodologies from project definition to post-deployment and experienced in complete Software Testing Life Cycle (STLC) and Bug Lifecycle
• Experienced in identifying development issues/bugs, entering them into a defect tracking system, and resolving the issues with the development team
• Proficient in analyzing the Business Requirements, System Requirement Specifications (SRS), Functional
• Requirement specification (FRS), Design Documents to formulate Test Plans, Test Strategies, and Test Cases
• Experience within the field of business analysis, insurance, business process design, and web application analysis
• Successfully elicited and documented requirements using a variety of techniques (interviews, business scenarios, surveys, brainstorming sessions etc.)
• Determined prioritization of requirements within the project scope
• Experience with scope management/change control on requested changes to requirements
• Proficient in utilizing MS Visio for data mapping & process flows
• Experience in requirements gathering, business & technical design sessions with clients, developers, & QA analysts
• Excellent analytical, organizational, communication and documentation skills along with good process management skills to gather requirements

SKILLS:

• Quality Center and JIRA
• Agile/SCRUM SDLC and Waterfall SDLC
• Coordination of testers across multi countries and time zones
• Quality Assurance Testing (Automated and Manual)/QA Process auditing and process improvement
• Project Management & Requirements analysis/Building relationships and communication across organizations
• Writing technical information for non-technical audiences/ Report writing
• Extremely detailed oriented with testing data and metrics collection

PROFESSIONAL EXPERIENCE:

QA Testing Manager

Confidential, Greensboro, NC

Responsibilities:

• Developing high-level test plans, project plans, testing assets, milestones and resource requirements
• Managing deliverables and testing human resources
• Executive management reporting of status, issues and remediation recommendations
• Liaison between Solution Providers and Line of Business
• Manage adherence to the documented STLC

QA Test Lead

Confidential, Charlotte, NC

Responsibilities:

• Responsible for implementing testing and QA Company wide
• Leading/coordinating/scheduling/reporting testing across multiple projects simultaneously
• Training new testers
• Communicating test strategy and project status at executive level
• Reported to CTO
• Worked directly with Senior Scrum Master to implement agile software Development Company wide
• Projects ranged from start-up websites using overseas staff to large scale data reporting using a custom web interface

Quality Assurance Test Coordinator

Confidential, Charlotte, NC

Responsibilities:

• Coordinated testing effort across 4 time zones, and a testing team in India
• Represented testing during all phases of the SDLC
• Was the liaison between the business and testing
• Crafted test strategy and scheduling with management and the business
• Lead testing team to meet project deadlines and business/technical requirements
• Reported to senior management with weekly reports and escalated major road blocks for testing
• Wrote test strategy and plan and worked with test lead in determining test scenarios

Quality Assurance Test Coordinator

Confidential, Charlotte, NC

Responsibilities:

• In-depth knowledge and testing of a new Asset Based Lending application web portal for foreign market
• Agile test management using JIRA
• Quick understanding of technically complex requirements and systems
• Project test lead on an agile team using SCRUM
• Worked closely with Product Owner and BA to flush out acceptance criteria in user stories
• Developed and executed test strategies within Sprints and for System Integration Testing
• Worked with Project Manager in writing project level test plan and test cases

Sr. Quality Assurance Analyst

Confidential, Mooresville, NC

Responsibilities:

• Execute manual test cases in a traditional Waterfall SDLC environment
• Testing Software Projects, including: requirements analysis, testing schedule, test plans, and collecting test data, test scenarios, in-out of scope document, test cases, test updates/reports, test execution data analysis, test execution (SIT and regression) and defect management via HP Quality Center, and defect triage calls.
• In-depth knowledge and testing of Oracle’s Web Center Content ( Confidential ) and Knowledge Base

Quality Assurance Analyst

Confidential, Traverse City, MI

Responsibilities:

• As a member of an agile development team, I work closely with customers, systems analysts and developers.
• Perform testing using a wide range of techniques throughout the SDLC, for both projects and bug fixes
• Communicate customer reported software bugs via a defect tracking system and advocate for proper prioritization
• Responsible for designing, developing and deploying effective Agile testing techniques for new applications, products and/or enhancements to existing applications throughout their development/product lifestyles

Project Manager

Confidential, Asheville, NC

Responsibilities:

• Lead/project manager working with clients in defining the project’s business requirements and translating them into technical requirements
• Provided regular status reports to both clients and internal management
• Analyzed test data and communicated results to technical and nontechnical audiences

Communications & Efficiency Specialist

Confidential, MI

Responsibilities:

• Created IT and Sales department’s electronic file structure
• Developed documentation best practices across departments
• Process auditing and improvement/Streamlined sales process

Quality Assurance/Project Manager

Confidential, Grand Rapids, MI

Responsibilities:

• Automated Testing: Functional/Regression, Performance, and Load Testing
• Create and run automated tests using Empirix, RadView, and Mercury Interactive testing tools
• Write and execute use case/scenario tests, (manual and automated)
• Instrumental in implementing project management & QA best practices in the testing group
• Coordinated project documentation, testing, data reporting, and analysis
• Identified process inefficiencies and worked with internal clients to streamline them
• Created and maintained error escalation process for three departments
• Creation of reporting rules and guidelines, and report/documentation templates
• Lead bi-weekly discussion on group focusing on QA testing methodologies and issues
• Provided technical support for internal and external clients

Customer/Technical Support

Confidential

Responsibilities:

• Influential in creating the Technical Support department
• Web phone support lead
• Reported defects to developers and followed issue through SDLC and reported resolution to customer