SUMMARY:

• Enthusiastic resource who is versatile to different work environments and adaptable to change. An experienced IT professional with extensive experiences as an IT Business Analyst, Quality Assurance Analyst, Test Designer and Tester. Having over twenty - eight years of experience in personal and commercials lines of businesses as well as health and dental insurance (government and non-government) providing customer support for requirements test plans, designing/documenting test cases, executing test cases, recording test results, documenting and tracking defects.
• Extensive knowledge and experience with Black Box, White Box, Functional, Integration, Unit, QA, System, Regression and Smoke testing and test phases. Also expertise and knowledge of User Acceptance/Customer Acceptance testing and test phases.
• Application testing experience with Web, Host, Non-Host (Mainframe), Browser, Desktop and Mobile.
• Possess ability to work in either an Agile or Team environment.
• Excellent analytical and workflow skills. Exemplary work ethics and commitment with focus on customer service.
• Strong organizational, communication, presentation, interpersonal, and consultative skills. Quick learner, team player, self-starter, and multitasker.
• Demonstrate ability to work in a fast-paced, complex, matrix environment, and to establish consistent, dependable process.
• Ability to obtain business requirements from a variety of participants and facilitate prioritization.

TECHNICAL SKILLS:

Technology tools include: Microsoft Tools (Word, Excel, Access, Visio, PowerPoint, Sharepoint), Outlook, Spreadsheet, Adobe, Lotus Notes, 1-2-3, WordPerfect, Internet/ Intranet, I-Solutions, Client Interface, E-Commerce, MS-DOS, OS/2/MVS, Internet Explorer Windows (95, 98, XP, Millennium, 8 and 9) Panvalet, FileAid (Mainframe and DB2 applications), CandleStick, TSO, AS400, CICS (Mainframe and DB2 applications), SQL Query (Mainframe and DB2 applications), Advanced Query Tool, Automated Test Tools ( Auto Tester, Hewlet Packer Quality Center, Test Professional and Selenium), FormMaker, Tool Kit

AREAS OF SPECIALTY:

• Strong communication skills both verbal and written
• Full business solutions project life cycle experience from initial analysis, development, QA, to user acceptance, maintenance and management
• Strong analytical and problem solving proficiency
• Strong customer service
• Commitment to prioritize and execute tasks in a high-pressure environment
• Define customer/systems workflows and transaction processing, application design, mapping (data conversion) and definition of projects, document product definitions, enhancements and modifications
• Test plan development and execution
• Keen attention to details, quality and scheduled commitments
• Coordinate efforts of third party vendors and products, manage efforts of third party vendors and products
• Mentor/train colleagues and clients
• Participation in stress management
• Participation in GAP analysis
• Participation in JAD sessions
• Motivated, proactive and performance driven
• Produce, develop and deliver ad-hoc reports and analyses as necessary
• Work effectively and efficiently in both Team and Agile roles while exhibiting change-management skills, strategies and execution
• Leverage business analyst experience to perform and/or facilitate analysis with business/functional areas/applications

WORK EXPERIENCE:

Confidential

UAT Tester

Responsibilities:

• Work in an Agile environment
• Analyze business cases and use these description to create test plans
• Test plan creation, execution and management utilizing Confidential Application Lifecycle Management ( Confidential ALM)
• Used to set up test cases for use in QA and UA testing (new business and change management) for code changes
• Storage of test cases
• Storage of test results
• Test cases used in Functionality testing
• Test cases used in Regression testing
• Test cases used in Performance testing
• Use of automated test tool Selenium to create test cases. Create test cases for use in QA and UA testing of new entry and change management (including endorsements, cancellations, etc.).
• Test cases were used in testing new code changes and help in defect management
• The test cases used for Functionality testing
• The test cases were used for Regression testing
• Review, track, and maintain software defects utilizing ALM
• Validate quality of products/applications
• Provide information on issues discovered during all phases of testing to appropriate resources
• Regression, Integration and End-to-End testing
• Verbal and written communication in-house regarding questions and answers, clarification on requirements, etc.

Confidential, Chapin, SC

Bookkeeper

Responsibilities:

• General bookkeeping duties.
• Quick Books - Utilize the Products and Services tool to update company inventory and pricing for company sales.
• Square software - Update inventory for company credit card processing sales.

Confidential, Clemson, SC

Quality Assurance Analyst / Tester

Responsibilities:

• Work in an Agile environment
• Analyze business requirements and use cases in order to create test plans
• Test new and existing software
• Develop, create, modify and execute manual test cases
• Document test results
• Coordinate testing processes with DHHS User Acceptance Testers
• Regression, Load and Performance Testing, Integration, End-to-End testing
• Review, verify and track software defects
• JIRA and Confluence defect management tools
• Tiger Track defect management
• Review and assess issues discovered during all phases of testing
• Provide information on issues discovered during all phases of testing to appropriate resources
• Test and approve code changes to be migrated to QA
• Medicaid Eligibility Determination System ( Confidential ) review
• Medicaid Management Information System ( Confidential ) review
• SQL to query database for required test data and test results
• Verbal and written communication in-house and Confidential regarding questions and answers, clarification on requirements, etc.

Confidential, Prosperity, SC

QA Technician

Responsibilities:

• Completing a daily product line inspection
• Verify stability of product packaging film
• Product packing film timestamp
• Product box count
• Product box number
• Product box timestamp
• Product ingredient mix inventory control
• Product ingredient validation by performing bake-offs for adherence to company acceptance standards
• Calibration/dimensions
• Texture
• Smell
• PH level test
• Viscosity test
• Communicate with Dry Mix Supervisor, Team Lead and production staff
• Communicate and coordinate with other shift QA Technicians of pertinent issues while under your quality control
• Work with vendors to test new product(s) being introduced to the company; providing/communicating pertinent information to QA Team Lead and vendor
• Dry Mix defects and machinery problems handled in a timely and efficient manner

Confidential, Columbia, SC

Test Designer and Tester

Responsibilities:

• On-site test designer and a tester for Host, Non-Host (Mainframe), Web, Desktop and Mobile health government and non-government customer support by facilitating the following:
• Requirements review and interpretation resulting in Test Plan Document
• Test matrix creation
• Test plan creation, execution and management ( Confidential Application Lifecycle Management ( Confidential ALM))
• Used to set up test cases for use in QA and UA testing (new business and change management) for code changes
• Storage of test cases
• Storage of test results
• Test cases used in Functionality testing
• Test cases used in Regression testing
• Test cases used in Performance testing
• Use of automated test tool Selenium to create test cases. Create test cases for use in QA and UA testing of new entry and change management (including endorsements, cancellations, etc.).
• Test cases were used in testing new code changes and help in defect management
• The test cases used for Functionality testing
• The test cases were used for Regression testing.
• Validate quality of products/applications
• Maintain, prioritize and work defect log ( Confidential Application Lifecycle Management ( Confidential ALM)) ensure project testing stays on time and meets expected result mentor/train prospective entities
• Obtain customer testing progress, sign off and go/no go decision making
• Flexibility in work schedule

Confidential, Columbia, SC

Senior Business Systems Analyst

Responsibilities:

• Strong customer service
• Develop business requirement documents for Texas personal automobile projects and assist in other application projects
• Work with business partners to validate process requirements and application testing
• Define customer/systems workflows and transactions processing, document product definitions, enhancements and modifications
• Develop test requirements for new and current application changes, executed testing, and defects ensure testing stays on time and within projected budget
• Develop SQL queries for application testing and verification
• Maintain, prioritize and work defect log
• Mentor/train prospective entities

Confidential, Tallahassee, FL

Business Systems Analyst/Quality Assurance Analyst

Responsibilities:

• Gathering and documenting business requirements
• Developing use case scenarios (via Quality Center)
• Test case design and execution, use of SQL to find test data and retrieve expected results
• Coordinate the efforts and act as liaison with developers, database administrators, business customer representatives as well as multiple levels of management
• Refine requirements to detailed design documents

Confidential, Columbia, SC

Systems Consultant/Business Analyst

Responsibilities:

• requirements review and interpretation resulting in business design documentation business analysis necessary for the development of technical specifications and template design implementation of Commercial Insurance lines of business post-implementation support, systems research, problem definition and resolution consistent, effective communication with client business and technical representatives to ensure ongoing availability of expertise

• Provide a mentoring presence in transferring specific skills in business analysis, business operation and related operational expertise to the customer; provide ongoing user support/training and problem resolution techniques; proactively contributing to all defined initiatives, ensuring successful project completion, customer satisfaction with quality products, services and results.

Confidential, Blythewood, SC

Senior Business Analyst

Responsibilities:

• Write/create test plans/test cases
• Workflow/transaction matrix for policy processing
• Perform/supervise unit test, system test, model office test (integrated/interface testing) for all projects assigned
• Mapping data changes via Confidential utilities (data conversion)
• Write and/or revamp company unique business requirements and resolutions
• Participated in customer legacy system conversion requirements as well as perform unit test, system test and model office test
• Ensure customer adheres to statutory and regulatory requirements
• Provide support of bureau reporting requirements, edit packages and errors in reporting
• BPO business processing documentation (including review and updates)
• Update and maintain customer problem log
• Implement code move procedures

Senior Product Consultant

Confidential

Responsibilities:

• Nightly production and test cycles (correct cycle errors and/or turn cycle errors over to appropriate technical resources and maintain daily status reports)
• Design, document and price customer business requirements, modifications and/or customizations
• Write and/or revamp company unique business requirements and resolutions
• Documentation of common tables and programs utiized by both commercial and personal lines of business to help alleviate potential system issues
• Comparison between customer code and Confidential Series II code for customer specific code updates
• Participate in customer legacy system conversion requirements as well as perform unit test, system test and model test
• Ensure customer adheres to statutory and regulatory requirements
• Provide support of bureau reporting requirements, edit packages and errors in reporting
• Write/design project plans and coordinate scheduling
• Write test plans and test cases (policy workflow processing, life cycle); use of SQL queries to prove expected results and research problems
• Workflow/transaction matrix for policy processing
• Perform/supervise unit test, system test, model office test (integrated/interface testing) for all projects assigned
• Data mapping Series II screens, via Confidential utilities, to customer specifications (data conversion)
• Pmplement and maintain customer problem log
• Write customer training manuals