OBJECTIVE

Seeking a challenging and rewarding position in which extensive experience and demonstrated software quality management, customer service and software / hardware skills will prove valuable and contribute significantly to company growth and profitability.

SUMMARY

Confidential has over 25 years of IT related professional experience including project management, software testing, quality assurance, 508 Compliance remediation, systems analysis, system administration, system configuration, application installation, technical support, training, and troubleshooting. Confidential’s eagerness and ability to learn many different IT related roles have given her valuable versatility in a growing technical market. With this versatility, Confidential has continually demonstrated her commitment to quality and customer satisfaction.

TECHNICAL SKILLS

Hardware: PC's (Pentium), IBM and compatibles, SUN SPARC Servers & Workstations, Many Confidential Printers, Faxes, and Modems to include HP products, Bar Code Systems using Link terminals, Mainframe

OS: Windows 8, 7, XP, ME / 2000 / 98 / 95 / 3.11, UNIX, SUN OS and Linux based Systems

Software: Adobe Acrobat Pro, Dragon, Magic, Test Net, Test Ally, Nexus, Discovery, SharePoint 2007/2010, Live Meeting, Soccer, Basecamp, Asset Management system (Wisetrack and Centennial), Ngin, eRoom, Commanding Website, Satern, VPN, Zope, Quality Center / Test Director, Quick Test Pro, Telelogic DOORS 7.0, StarBase’s StarTeam Elite version 5.1 (Version Control, Issue Tracking, & Requirements Management Tool), Rational Suite Enterprise to include - Rational Clear Case, ClearQuest, Requisite Pro, Site Check, Robot etc., Visual Source Safe (VSS), Crystal Reports, LinkBot Enterprise (As well as many other spidering tools.), Bobby v3.1.1 (Section 508 Accessibility standard analyzer), Jaws Version 4.0, IBM Home Page Reader Version 2.0, NFS Maestro, TeamSite Content Manager, BroadVision Interaction Manager/1-to-1 Services, Verity (search/topics) (Enterprise 250) running K2 w/ Scalable Knowledge Organizer Toolkit integration, MS Office & Office Suite to include MS Project, Visio, Outlook, Exchange, Excel, Word, WordPerfect, etc., Interleaf, Photoshop, MS Access 2.0 / 7.0 / 97 / 2000 Development, COBOL, CICS

PROFESSIONAL EXPERIENCE

Confidential

Accessibility QA Specialist

Responsibilities:

• Establish and maintain relationships with QA testing teams in Confidential locations
• Prepare and deliver regular communications with QA testing teams
• Craft and establish processes for updating digital information accessibility test scripts for QA teams
• Map test scripts to WCAG 2.0 Level A & AA Success Criteria and Section 508 regulations
• Train QA testers to conduct comprehensive accessibility analysis on Confidential forms of digital information
• Assist QA teams with developing test plans based on Confidential types of digital information
• Establish audit trails for the testing performed by Confidential QA teams
• Prepare detailed documentation of the QA accessibility testing methodologies & audit trails
• Conduct analysis of reports from automated accessibility scans
• “Synergize” with confidential’s exceptional accessibility team and digital information authors to further enhance information architecture, site navigation, labels, and other elements for the purposes of delivering richly accessible and enjoyable user experiences to people with disabilities
• Interface with key stakeholders from Confidential quarters to explain digital information accessibility barriers in everyday language as well as tech speak

Confidential

Test Manager

Responsibilities:

• Managed team of 3 test engineers, a Validation Test Lead, BA to include test planning, test case creation, test execution activities, obtaining software media and obtaining software licensing information, As well as coordinated Test Machine configuration between 3 PMs and IT Team.
• Established Test Strategy, Test Approach, and Testing Process.
• Wrote the Windows 7 Compliance Master Test Plan for Shire.
• Managed UAT Test environment requests to include application profiles setup, submitted request, managed fulfillment of requests via a UAT Tracking Log and ensured all follow-up activities completed upon Test Completion.
• Facilitated meeting with IT department to manage UAT Test Environment Requests fulfillment in the expected SLA.
• Utilized SharePoint to maintain Testing documentation to include master testing plan, test cases, templates, request Tracking, Signoffs and Test completion documentation as well as to provided periodic status reports.
• Participated in weekly project team meeting.
• Facilitated Test Team Meetings.
• Facilitated Test Kickoff Meetings with Business Clients.
• Created periodic status reports to management, team and steering committee to include Status and testing metrics.

Confidential

Test Manager / Sr. Test Engineer

Responsibilities:

• Managed team of 4 test engineers to include test planning, test case creation, and test execution activities.
• Facilitated Client meetings to solicit requirements for upcoming Sprints recording everything in JIRA.
• Utilized JIRA to create and maintain requirements and the master testing plan, test cases, templates and requirements traceability matrix as well as to record defects, track and manage changes to these defects and provide periodic status reports.
• Utilized Squirrel to querying databases to verify the accuracy of data / data calculations for UI reports and forms.
• Participated in daily SCRUM meeting in support of the agile environment to provide statuses for requirement analysis and testing activities.
• Participated in client, project, and management meetings for requirement derivation and Sprint definition.
• Reviewed business requirements and system requirements within use cases for test case creation.
• Scheduled / coordinated test activities for test case execution for each Sprint. (Approximately 11 Sprints annually)

Confidential

Sr. Test Engineer

Responsibilities:

• Participated in Requirements gathering meetings offering test perspective on requirements as well as substituting in the absence of the business analysis.
• Formally reviewed business requirements / system requirements within requirements specification for test case creation.
• Utilized MS Excel / Word to create and maintain requirements and the master testing plan, test cases, templates and requirements traceability matrix.
• Creates test plans, test cases for, as well as executed Section 508 Compliance test, Integration test, Security Level test, System test, Regression test, and User Acceptance test to include customizing test scripts for each technical solution.
• Created Issues Report to record defects, usability findings, track and manage changes to these defects and provide periodic status reports.
• Upon completion of testing created test summary reports showing areas of deficiencies recommending priority/severity of changes, impacts, and usability issues found during testing.
• Facilitated technical reviews of all test documentation created for the each technical solution.
• Implemented the use of formal and informal Peer Reviews for Project documentation to include facilitating technical reviews of all test documentation created for the each technical solution.
• Implement CMMI-based testing, quality and performance improvement methodologies.
• Assisted in the establishment and maintenance of a consistent Software Development Process across the organization following the CMMI level 3 model to include documentation of processes, training, and audit preparation.
• Implement CMMI-based testing, quality and performance improvement methodologies.
• Participated in client, project, and management status meetings, as well as participating in internal and client CCB meetings.
• Provided weekly test team status reports to project management and project stakeholders comprised of current testing activities, activities planned for the next week, issues/risk, and accomplishments.

Confidential

Sr. Test Engineer

Responsibilities:

• Formally reviewed business requirements and system requirements within use cases and requirements specification for test case creation.
• Utilized Quality Center to create and maintain requirements and the master testing plan, test cases, templates and requirements traceability matrix.
• Implemented the use of formal and informal Peer Reviews for Project documentation to include facilitating technical reviews of all test documentation created for the each technical solution.
• Using Mercury Quality Center executed Section 508 Compliance test, Integration test Security Level test, System test, Regression test, and User Acceptance test to include customizing test scripts for each technical solution.
• Tested Microsoft (MS) Word, PDF, and Excel validation and production files for 508 accessibility.
• Utilized SQL to querying the Oracle database to verify the accuracy of data calculations for UI reports.
• Utilized Quick Test Pro to automate Smoke Test and Regression Test sets.
• Utilized the defect section of Quality Center to record defects, track and manage changes to these defects and provide periodic status reports.
• Upon completion of testing created test summary report showing areas of deficiencies recommending priority/severity of changes, impacts, and usability issues found during testing.
• Assisted in the establishment and maintenance of a consistent Software Development Process across the organization following the CMMI level 3 model to include documentation of processes, training, and audit preparation.
• Implement CMMI-based testing, quality and performance improvement methodologies.
• Participated in client, project, and management status meetings, as well as participating in internal and client CCB meetings.
• Participated in classroom training and workshops to educate members of the team to remediate Word, Excel and PDF files to be accessible to assistive technologies such as Jaws, WAT, PAW, Dragon, and Magic
• Managed team of 11 test engineers to include test planning, test case creation, and test execution activities.
• Provided weekly test teams status reports to project management and project stakeholders comprised of current testing activities, milestones met, activities planned for the next week, issues/risk, and accomplishments utilizing MS Project, Power Point and Excel.

Confidential

508 Compliance Subject Matter Expert

Responsibilities:

• Tested Microsoft (MS) Word, PDF, and audio validation and production files for accessibility.
• Documented Special Notice Option (SNO) file defects into the SNO Document Checklist Management System (SNO-MAN).
• Attended the weekly Section 508 testing and training meeting, along with other members of the SSA Accessible Solutions Branch (ASB). The purpose was to discuss the upcoming testing and training activities.
• Attended the weekly SNO team meeting. The purpose of this meeting was to discuss the current batch of SNO production and validation files.
• Remediated MS Word and PDF files (using Adobe Acrobat Pro) that were not accessible to be accessible to assistive technologies such as Jaws, Dragon, and Magic.
• Participated in classroom training and workshops to educate members of the SSA Accessible Solutions Branch (ASB) to remediate Word and PDF files to be accessible to assistive technologies such as Jaws, Dragon, and Magic

Confidential

Project Test Manager (PTM)

Responsibilities:

• Established and documented a tailored strategic test approach in collaboration with the project manager, for the coordination of test activities for 21 applications impacted by program enhancements.
• Lead test planning and execution activities to clients for project sizing, test strategy, test data definition, data setup, test execution, defect reporting & communication of status/metrics managing activities cross-application/cross-enterprise system and product integration testing through subordinate Test Leads
• Managed executive level reporting of budget, status, etc.
• Led enterprise level end-to-end system and product integration test of 21 teams of test engineers through each phase of the SDLC across multiple business areas including requirements review, test planning, test case creation / development, test case execution supporting Component Integration Testing (CIT), System Integration Testing (SIT), Regression testing, and User Acceptance Testing (UAT).
• Facilitated education of the established Software Development Process across the organization following the CMMI level 3 model to include documentation of processes, training, and audit preparation.
• Participated in internal and client CCB meetings.
• Using MS Project maintained test team activities and schedule.
• Provided weekly test team’s status reports to project management and project stakeholders comprised of current testing activities, activities planned for the next week, issues/risk, and accomplishments.
• Participated in client, project, and management status meetings.
• Educated Test Managers and Test Team on the use of Quality Center.
• Utilized Quality Center to create and maintain test objectives, test cases, templates and requirements traceability matrix.
• Formally reviewed High Level Design (HLD) and Low Level Design (LLD) that captured business requirements and system requirements for test case creation.
• Facilitated technical reviews of all test documentation created for the each technical solution.
• Utilized the defect section of Test Director to record defects, track and manage changes to these defects and provide periodic status reports.

Confidential

Quality Assurance Manager

Responsibilities:

• Established and documented a tailored strategy quality plan in collaboration with the project manager, for the performance of quality assurance activities for assigned project or task.
• Developed and maintained quality assurance documentation for projects and tasks to include quality metrics. Ensured documentation complies with established software development standards, policies and procedures or best practices.
• Conducted assessments and evaluations through independent analysis and interpretation of objective and subjective evidence to verify compliance to established standards and applicable quality plan. Determine level of process and product quality. Developed written reports of findings; escalate unresolved issues to appropriate management levels.
• Evaluated work products to independently assess quality and reports findings. Researched alternative solutions to problems, determine proper approaches, make verbal and/or written recommendations to appropriate parties and implement solutions.
• Gathered and analyzed metrics data. Assisted in presenting analysis findings to the appropriate levels of management verbally and through the preparation of periodic written reports.
• Participated in special projects, external audits and process improvements in support of quality assurance initiatives.
• Assisted management in the definition and maintenance of an effective and efficient quality program, including the development and presentation of associated training and familiarization to affected staff. Revised standard practices and procedures as appropriate.
• Created and provided Quality Assurance training to project management.
• Maintained Quality Assurance Website providing a central location for all QA material including checklists, reports, training material, etc.
• Provided leadership and work guidance to less experienced personnel.

Confidential

Test Manager / Senior Software Test Engineer / Requirements Management Mentor / Quality Assurance Engineer

Responsibilities:

• Facilitated client / project stakeholder education of the standards for section 508 Web Accessibility Compliance of their Web applications.
• Created, managed and executed Section 508 Compliance test, Integration test Security Level test, System test Regression test, Acceptance test and User Acceptance test to include customizing test scripts for each technical solution.
• Upon completion of Section 508 testing created report of areas of 508 Compliance deficiencies recommending priority/severity of changes, impacts, and usability issues found during testing.
• Managed team of 5 test engineers through full life cycle including requirements review, test planning, test case creation / development, test case execution supporting System testing, Regression testing, IV&V, STE, and UAT. (Due to testing resource shortage, stepped down from test management position in April 2009 to help test fulltime to meet Confidential deadlines.)
• Assisted in the establishment and maintenance of a consistent Software Development Process across the organization following the CMMI level 3 model to include documentation of processes, training, and audit preparation.
• Participated in internal and client CCB meetings.
• Using MS Project maintained test team activities and schedule.
• Provided weekly test team status reports to project management and project stakeholders comprised of current testing activities, activities planned for the next week, issues/risk, and accomplishments.
• Participated in client, project, and management status meetings.
• Assessed and provided feedback for individual performance reviews for each test team member.
• Assisted in writing requirements for two new test candidates and requirements analysts, reviewed resumes and interviewed candidates.
• Backup System Administrator for Quality Center.
• Utilized Quality Center (previously Test Director) to create and maintain requirements and the master testing plan, test cases, templates and requirements traceability matrix.
• Utilized Quick Test Pro to automate Smoke Test and Regression Test sets.
• Formally reviewed business requirements and system requirements within use cases and requirements specification, for test case creation.
• Facilitated technical reviews of all test documentation created for the each technical solution.
• Utilized the defect section of Test Director to record defects, track and manage changes to these defects and provide periodic status reports, as well as a Subversion configuration management tool for documentation versioning.
• Facilitate training of Business Analysts to include Requirements Management, Use Case Modeling, writing Use Cases, writing Business and System Requirement specifications, and traceability.
• Implemented the use of formal and informal Peer Reviews for Project documentation.

Confidential

Quality Assurance Manager

Responsibilities:

• Coordinate scheduling of dates for Master Schedule, developer, readiness for Test Readiness Reviews (TRR), readiness for Validation Readiness Reviews (VRR), and readiness for Production Readiness Reviews (PRR).
• Schedule Readiness Review through Outlook with all required personnel
• Monitor status of project documentation and their accuracy
• Help conduct reviews and record details of all checkpoints on the Readiness Review form to assure adherence to SDLC methodology
• Send out action items, monitor status and closure
• When production implementation requires multiple days to execute, daily status calls are required to monitor progress. When necessary, schedule these daily teleconferences and follow-up afterwards with action items in an e-mail to participants.
• Maintain artifacts for final Validation Results Report to client
• Participate in peer reviews.
• Maintain forms and update as needed
• Maintain artifacts - actual product documentation, evidence that defects were closed
• Perform QA check on project documentation prior to final delivery to client:
• Are all business requirements, system requirements, design documents, testing plans, test cases, and the RTM synchronized? And current with DOORS?
• Are all Change Requests, which were approved for the software release, addressed in the project documentation?
• Is the list of database change controls up to date in the release plan and the testing plan?
• Is each the document’s revision history accurate and detailed enough to explain the history of changes to the document, including corrections made in response to Peer Reviews?
• Hold follow-up peer reviews later in project life cycle to verify if content is still current and viable.
• Send out e-mail reminder to developers the last week of the month, for reporting SLOC. Once developers’ reports received consolidate totals in monthly report.
• Collect testing metrics
• Consolidate product review metrics
• Submit monthly report to project stakeholders
• Compile VRR to include - Cover letter to GTL, VRR form, PRR form, Final Design Spec, Final Test Plan, Final Release Plan, Val Results Report: milestone dates accomplished (from Master Schedule), number of test cases executed and # of defects found and fixed; number of internal reviews held and defects identified (from product reviews); # of production defects found to-date (from global tracking defects spreadsheet and from remedy ticket spreadsheet). Create a binder for the hard copies of the content, and burn a CD for one set of soft copies of the content -- place in binder inside pocket.
• Ensure all historic VRRs are stored on the share drive under each data exchange
• Identify areas where work flow needs improvement or business process re-engineering
• Coordinate discussion among team for improvement
• Draft or update project process documents and circulate to team
• Finalize process improvement and train
• Maintain project forms and procedures and provide access to them on the network
• Support system test team as needed
• Help clean up and re-organize the share drive
• Along with CM, help support documentation configuration management
• Prepare for external audits as necessary

Confidential

Work Order Manager / Backup Task Manager

Responsibilities:

• Created, managed and executed Section 508 Compliance test, Integration test Security Level test, System test Regression test, Acceptance test and User Acceptance test to include customizing test scripts for each technical solution.
• Facilitated client education of the standards for Section 508 Web Accessibility Compliance of their Web applications Assisted in the establishment and adherence to a consistent Software Development Life Cycle Process and SDLC methodologies across the organization utilizing principle of CMMi level 3.
• Upon completion of Section 508 testing created report of areas of 508 Compliance deficiencies recommending priority/severity of changes, impacts, and usability issues found during testing.
• Facilitated client meeting with project stakeholders to discuss staffing, scheduling and project management.
• Managed multiple projects to include project planning, resource management such as staffing, scheduling, work assignments and employee evaluations, as well as client management to include setting expectation, periodic reporting and facilitation of weekly client meetings to discuss progress, milestones, scope, etc. for developing front end Web based application for Legacy Mainframe systems.
• Utilizing Rational Requisite Pro for requirements gathering from project stakeholders and subject matter experts and RSM for modeling, created and maintained project documentation to include templates, the Business Process Description to identify Business Needs, Business Use Cases to identify Business Requirements, Requirements Use Cases to identify System Requirements, Requirements Traceability Matrix to identify traceability and Software Models to aid in the creation of storyboards to illustrate each SSA related Web based / media related technical solutions project for project stakeholders.
• Utilizing Test Directory, created and maintained the Master Test Plan, test cases, templates, and Requirements Traceability Matrix for each SSA related project including Web based, email, and media related solutions.
• Review business requirements and system requirements for each technical solution, for test case creation.
• Facilitated technical reviews of all documentation created for each technical solution.
• Participated in the integration of Requisite Pro and Test Director.
• Utilized Test Director to record defects, track and manage changes to these defects and provide periodic status reports for project stakeholders.
• Provided Periodic weekly Status Reports to Client Project Management, including project stakeholders, comprised of current activities, activities planned for the next week, issues/risk, and accomplishments.
• Facilitated Change Control Board (CCB) meetings with the Client obtaining change requests and priorities.

Confidential

Systems Analyst / Quality Assurance Engineer / Test Lead

Responsibilities:

• Represented confidential and Confidential as the Liaison to the confidential for co-facilitating a workshop to obtain requirements to create a Web Portal confidential for the Greater Mekong Region to stop the spread of HIV/AIDS. Activities included:
• Creation of a presentation to introduce IT tools currently developed for the INFO Project
• Presentation of IT portion of the workshop to the project stakeholders.
• Project documentation of confidential requirements for the confidential Web Portal created for Thailand.
• Interviewed candidates for IT liaison that will reside in Thailand and obtain content for the confidential Web Portal created for Thailand.
• Assisted in the establishment of CMMI level 2 to facilitate a consistent Software Development Process and SDLC Methodology across the organization. Activities included:
• Participated in training courses for Project Planning (PP), Project Monitoring and Control (PMC), Configuration Management (CM), Requirements Management (REQM), Measurement and Analysis (M&A), Quality Assurance (QA) and Supplier Agreement Management (SAM).
• Facilitated study sessions Project Monitoring and Control (PMC) for CMMI level 2 Audits. These studies served as a means to equip project stakeholder with the CMMI level two requirements.
• Participated in CMMI level 2 Audit for Requirements Management (REQM) and Lifecycle - Testing.
• CMMI level 2 achieved for the INFO Project on February 11, 2005.
• Created, managed and executed Section 508 Compliance test, Integration test Security Level test, System test Regression test, Acceptance test and User Acceptance test to include customizing test scripts for each technical solution.
• Facilitated client / project stakeholder education of the standards for section 508 Web Accessibility Compliance of their Web applications.
• Upon completion of Section 508 testing created report of areas of 508 Compliance deficiencies recommending priority/severity of changes, impacts, and usability issues found during testing.
• Lead testing efforts for multiple simultaneous releases for the INFO project. (Up to 15 release simultaneously.) Assisted in the establishment of a consistent Software Development Process across the organization.
• Utilized DOORS 7.0 to create and maintain the master testing plan, test cases, templates and Requirements Traceability Matrix for each INFO related task including Web based, email, and media related solutions.
• Formally reviewed business requirements and system requirements for each solution, for test case creation.
• Facilitated technical reviews of all test documentation created for the each technical solution.
• Utilized Xenu site check to search for broken, missing and slow links.
• Utilized the P-Tracker database to record defects, track and manage changes to these defects and provide periodic status reports, as well as a VSS configuration management tool for documentation versioning.
• Provided Periodic weekly Status Reports to Project Management and project stakeholders comprised of current testing activities, activities planned for the next week, issues/risk, and accomplishments.
• Facilitated Change Control Board (CCB) meetings with the Client / Project Stakeholders obtaining change requests, requirements and priorities.

Confidential

Senior Systems Analyst / Quality Assurance Engineer / Test Lead

Responsibilities:

• Created, managed and executed Section 508 Compliance test, Integration test Security Level test, System test Regression test, Acceptance test and User Acceptance test to include customizing test scripts for each technical solution.
• Upon completion of Section 508 testing created report of areas of 508 Compliance deficiencies recommending priority/severity of changes, impacts, and usability issues found during testing.
• Created and maintained the Master Test Plan, test cases, and templates for each Web based technical solution.
• Review business requirements and system requirements for each Web based solution, for test case creation.
• Facilitated technical reviews of all project test documentation created for the each Web based technical solution.
• Utilized Xenu site check to search for broken, missing and slow links.
• Utilized the P-Tracker database to record defects, track and manage changes to these defects and provide periodic status reports.
• Provided Periodic Status Reports to Project Management comprised of current testing activities, activities planned for the next week, issues/risk, and accomplishments.
• Upon completion of each testing effort compiled a final test execution report that included, the Master Test Plan, test cases/checklists, executed test cases containing actual results, and defect reports containing issues reported, and statuses.

Confidential

Quality Assurance Engineer / Test Lead

Responsibilities:

• Manually verified Section 508 compliance using JAWS.
• Upon completion of Section 508 testing created report of areas of 508 Compliance deficiencies recommending priority/severity of changes, impacts, and usability issues found during testing.
• Created and maintained the Master Test Plan and test cases for the confidential eProcurement Web based technical solution.
• Utilized CaliberRM to review requirements for the confidential eProcurement Web based technical solution, for test case creation.
• Facilitated technical reviews of all project test documentation created for the confidential eProcurement Web based solution.
• Evaluated / performed studies of Performance test tools creating an analysis of tool, pricing and usability.
• Learned VBscript to write scripts for Performance test tool.
• Created, managed and executed Integration test, Security Level test, System test Regression test, Acceptance test, User Acceptance test and Operational Readiness test to include customizing test scripts for theconfidential eProcurement Web based solution.
• Utilized confidential site check to search for broken, missing and slow links.
• Utilized confidential database to record defects, track and manage changes to these defects and provide periodic status reports, as well as a configuration management tool for documentation versioning.
• Provided Weekly Status Reports to confidential Project Management comprised of current testing activities, Activities planned for the next week, issues/risk, and performance based contract accomplishments.
• Upon completion of the testing effort compiled a final test execution report that included, the Master Testing Plan, test cases/checklists, executed test cases containing actual results, and defect reports containing issues reported, statuses, and statistical information.

Confidential

Quality Assurance Engineer / Test Lead

Responsibilities:

• Verified Section 508 compliance using JAWS.
• Upon completion of Section 508 testing created report of areas of 508 Compliance deficiencies recommending priority/severity of changes, impacts, and usability issues found during testing.
• Created and maintained the Master Testing Plan and test cases for the testing of Interactive Healthy Eating Index ( Confidential ) - Confidential Confidential .
• Facilitated technical reviews of all test documentation created for the Confidential - Confidential Confidential .
• Managed and executed manual testing of the Confidential - Confidential with a test team of 3 testers.
• Utilized confidential site check to search for broken, missing and slow links.
• Utilized confidential Source Safe (VSS) for change managed for all documentation created.
• Modified and Utilized a Microsoft Access database to record defects, track and manage changes to these defects and provide periodic status reports.
• Facilitated periodic status meetings with the project management and developers to discuss bug fixes, deferrals, and work arounds.
• Upon completion of the testing effort compiled a final test execution report that included, the Master Testing Plan, test cases/checklists, executed test cases containing actual results, and defect reports containing issues reported, statuses, and statistical information.

Confidential

Quality Assurance Engineer / Test Lead for Customer Acceptance Testing (CAT)

Responsibilities:

• Responsible for leading confidential (CAT) team, onsite at the United Stated Post Office (USPS) headquarters in Washington DC, to include facilitating daily status meetings, and scheduling testers to ensure testing effort completed on time.
• Executed Customer Acceptance Testing scripts for version 2.7 of the USPS Confidential .
• Recorded defects and reported results to project management and developers.
• Participated in the Daily Status meetings with the project management, developers, and CAT team to discuss bug fixes, deferrals, and workarounds.
• Provided formal feedback/reviews to Confidential management for each member of the CAT team upon completion of the testing effort.
• Created Lesson Learned project documentation for the CAT effort to improve the process for future testing.

Confidential

Senior Software Quality Engineer / Tools Administrator (StarBase)

Responsibilities:

• Assessed technical requirements, business requirements and system requirements, for the Web based enterprise-level project tracking system for the Confidential (NPS).
• Created Testing Plan and test cases for the NPS Confidential .
• Facilitated technical reviews of all project test documentation created for the NPS Confidential .

Confidential

Senior Software Quality Engineer / Tools Administrator (Rational & StarBase)

Responsibilities:

• Verify Web pages, authored by the page authoring team using TeamSite are accurate, Section 508 compliant, user friendly, functional, etc.
• Verified Section 508 compliance using JAWS and Home Reader screen readers.
• Upon completion of Section 508 testing created report of areas of 508 Compliance deficiencies recommending priority/severity of changes, impacts, and usability issues found during testing.
• Created and maintained the Master Testing Plan for version 2.7 & 3.0 of the USPS Confidential .
• Created and maintained detailed phase testing plans for version 2.7 of the USPS Confidential .
• Created and maintained detailed testing plans for the USPS Information Architecture (IA) prototype.
• Tested many versions of the IA prototype, updating and modifying the test plan as necessary.
• Utilized Rational Site check to search for broken, missing and slow links in the IA Prototype.
• Participated in the Change Control Board (CCB) meetings with the project management and developers to discuss bug fixes, deferrals, and workarounds.
• As the tools administrator, assessed many tools searching for a more cost effect Configuration Management (version control), and issue-tracking tool. (With assessment input, management decided to use StarBase’s StarTeam Elite.
• Worked with StarBase and internal IT to facilitated the migration of data from Rational Clear Case and Clear Quest to StarTeam Elite.
• Utilized SQL to obtain table / field information from Rational databases to formulate mapping information for the migration to the StarTeam suite of tools
• Installed and configured workstations to utilize the StarTeam Elite Configuration Management Tool.
• Utilized StarTeam Elite Change Request reporting tool to create and distribute Weekly Status Reports.

Confidential

Quality Assurance Engineer / Test Lead

Responsibilities:

• Created and maintained the Master Testing Plan for Section 508 Compliance testing of Commerce One’s Confidential( Confidential ) version 2.0. This Test Plan utilized accessibility rules from the Web Aim Confidential .
• Verified Section 508 compliance using JAWS.
• Upon completion of Section 508 testing created report of areas of 508 Compliance deficiencies recommending priority/severity of changes, impacts, and usability issues found during testing.
• Managed and executed manual compliance testing of Confidential .
• Utilized Rational Site check to search for broken, missing and slow links.
• Accessed Commerce One’s Regression Testing Plan for Confidential 2.0, recommending changes to the plan to accommodate code change due to accessibility issues. (Commerce One’s California Test Team had more resources to execute the full Regression Test of Confidential 2.0.)
• Utilizing Crystal Reports created and distributed Weekly Status Reports to project stakeholders.
• Facilitated Change Control Board (CCB) meetings with the project management, project stakeholders and developers to discuss bug fixes, deferrals, and work arounds.
• Upon completion of the Compliance testing compiled a final test execution report that included, the Master Testing Plan, Test cases and checklists, executed test cases containing actual results referencing defects found, Weekly Status Reports, and Final Status Report with recommendations.

Confidential

Rational Administrator / Requirements Analyst / Quality Assurance Engineer

Responsibilities:

• Assisted in the effort to implement the Rational Unified Process (RUP) on confidential Site Redesign Project: Rational Requisite Pro, ClearQuest, and ClearCase.
• Installed and configured Rational Suite Enterprise for each member of the confidential team.
• Utilized SQL to setup and administer Rational tools suite.
• Created detailed business requirements and system level requirements establishing traceability using Rational® Requisite Pro.
• Verified quality and testability of requirements from a Quality Assurance point of view.
• Participated in requirements gathering from project stakeholders.
• Created Business Objectives identifying Business Needs for confidential Site Redesign project.
• Created User needs for confidential Site Redesign project.
• Created Requirements documentation including business requirements and system requirements for confidential Site Redesign project.
• Created Business Use Case Models including Use cases utilizing Rational Requisite Pro and Use Case Diagrams Utilizing Rational Rose, for confidential Site Redesign project.
• Design the Rational Clear Quest Schema for the confidential project. This included planning workflow, designing Graphical User Interface and programming E-mail notifications at the appropriate times.
• Designed and Created weekly defect tracking reports for the confidential project stakeholders, utilizing Crystal Reports and Rational ClearQuest.
• Assumed role of Rational Suite Enterprise Administrator for the entire Government division. Responsibilities include creation of databases, utilizing SQL for administration, and Repositories for each new project, setting up new users, configuring user workstations, and acclimating user to Rational products, as well as management of licenses.
• Assisted in the installation and configuration of Rational Clear Case.
• Created and maintained the Master Testing Plan for version 2.5 of the confidential Confidential .

Confidential

Quality Assurance Engineer

Responsibilities:

• Tested Confidential , including testing of Wizard to create a Purchase Request, Solicitation Amendment, and Task Order Modification, Routing documents to SEA02 (or to any other valid user), SEA02 Modifying / Creating a Solicitation and Task Order, User generating draft and final Solicitation PDF and draft and final Task Order PDF, sending of a Solicitation and Task Order from SEA02 to MAC contractor, MAC contractors submitting proposals in response to a Solicitation, and acknowledging receipt of a Delivery Order.
• Recorded findings in Rational ClearQuest, as well as communicating defect issues directly with development team, to help troubleshoot these issues.
• Verified resolved defect issues, recording results in Rational ClearQuest.
• Communicate existing defect issues that were addressed by the development team, with Training team.
• Composed defect / issue tracking reports utilizing Rational ClearQuest and Crystal Reports for project stakeholders.

Confidential

Systems Analyst / Quality Assurance Engineer

Responsibilities:

• Implemented Rational Unified Process (RUP) on confidential Site Redesign Project: Rational Requisite Pro, ClearQuest, and ClearCase to ensure adherence to SDLC process and SDLC methodologies.
• Imported business requirements and system requirements documents into Rational Requisite Pro.
• Created project baseline and detailed system requirements establishing traceability using Rational® Requisite Pro.
• Verified quality and test ability of requirements from a Quality Assurance point of view.

Confidential

Quality Assurance Engineer / Test lead / Classroom Trainer

Responsibilities:

• Verified Section 508 compliance using Bobby v3.1.1 (Section 508 Accessibility standard analyzer)
• Upon completion of Section 508 testing created report of areas of 508 Compliance deficiencies recommending priority/severity of changes, impacts, and usability issues found during testing.
• Coordinated with development team and with test engineers to target testing toward available code.
• Performed Software Integration Procedures, for the confidential project, which was implemented as a dual slice, 5-tier Sun/Solaris solution (10 servers total w/ load balancing/fail over and database replication), utilizing Visual Source Safe and WyseTerm to access information that needed was integrated and deployed to each tier.
• With the combined effort of our QA team, wrote requirements for confidential, utilized to create use cases and test plans.
• Wrote use cases for confidential using Rational Requisite Pro.
• Wrote detailed testing plans for all phases of  Confidential software, storing completed testing plans in Visual Source Safe.
• Created SQL queries to run against the Oracle 8.1.5 database to compare result of what was in the database with what was displayed in the portal.
• Tested Confidential  including BroadVision Interaction Manager/1-to-1 Services and Verity (search/topics): (Enterprise 250) running K2 w/ Scalable Knowledge Organizer Toolkit integration, utilizing Firefox, Netscape 4.72, Netscape 6.0, & I.E. 5 browsers, for Functional testing, Usability testing, Integration testing, Business Acceptance testing, Regression testing, Destructive / Multi-user testing, Operations Acceptance testing, and fail over testing. (Not able to Performance test due to test environment limitations. Automated testing utilized LinkBot Enterprise software to point out broken / slow links.)
• Recorded findings in Rational ClearQuest, as well as communicating defect issues directly with development team, to help troubleshoot these issues.
• Verified resolved defect issues, recording results in Rational ClearQuest.
• Communicated existing defect issues that were being addressed by the development team, with Training team.
• Coordinate QA team meetings, to address current testing efforts and goals.
• Performed 2 days classroom training courses, on site at GSA for project stakeholders. (This training course introduced GSA personnel to the GSA Portal and content publishing, utilizing the customized BroadVision Instant Publishing forms, with a “hands on” approach.)
• During the training course, setup GSA and Content Publishing accounts.

Confidential

Test Engineer / Trainer / Third Line Help Desk Support / Implementation Manager

Responsibilities:

• Third line of support for Helpdesk. This included troubleshooting and resolving issues with the custom Sales and Marketing application as well as other custom Ryland applications, Windows 95, MS Office, and Printer issues when the helpdesk was not able to resolve the problem.
• Coordinated between technical engineers and programmers to resolve application issues.
• Worked closely with technical engineers to resolved hardware and software issues. This included testing and analyzing new images created for better performance of sales office computers.
• Assisted technical support to load new images and install software applications when they were short handed.
• Project Manager for many rollouts of software updates for SAMS and CSS. This included testing new updates, planning rollout, obtaining accurate sales office information from Division managers, scheduling times with users and application team to install the new updates, and reporting the status once completed.
• Trained new user how to use the Sales and Marketing System application, e-mail, windows, etc.
• Manually tested the custom written SAMS - Sales and Marketing System application, written in Visual Basic 5 with an ACCESS database, which included a loan calculator that calculated financial information for FHA, VA, Conventional, and Cash loans. This application also included a sophisticated dial-up e-mail system that was utilized to send and receive updates such as pricing, line item information, PMI information, e-mail list and configuration information maintained at the division office level and downloaded to the sales office databases. (Peer to peer - Client / Server setup in the sales offices, Shared database on the server in the Division Offices)
• Advised programmers of possible enhancements that would make the custom applications more efficient and user friendly.
• Maintained online Reporting System for tracking errors and fixes.
• Produced Confidential reports for tracking errors, using ACCESS, to keep project stakeholders informed of status.
• Wrote detailed testing plans for all phases of customer support software.
• Tested Multi-user Client / Server Environment using Windows 95 and NT.
• Tested the CSS - Customer Service System, an Access database with Visual Basic front end that maintained customer warranty information.
• Tested the HR Calculator application that calculated benefit information for employees.
• Tested LASR, a Lotus Notes application that provided customer tracking for a telemarketing division.
• Maintained Ryland Confidential information.
• Managed team of test engineers, to include scheduling, assigning duties, etc.
• Coordinated with programmers of available code and with test engineers of target testing.

Confidential

Installation Technician / Systems Administrator

Responsibilities:

• Fully automated operations of this company.
• Installed and maintained all computers, faxes, modems, and LAN.
• Installed and maintained operational database used for accounting, billing and scheduling of clients.

Confidential

Recruiter / System Administrator

Responsibilities:

• Authored and implemented consulting methodology for Confidential .
• Contacted computer consultants via the Internet to offer job opportunities.
• Contacted local business to offer available consultants to match advertised job opportunities.
• Interview consultants for technical abilities.
• Coordinate interview with consultants and employers.
• Maintained recruiting database.
• Performed on-site troubleshooting of all computer related problems
• Responsible for loading all new software applications and configuring new equipment.

Confidential

Recruiter / Business Consultant

Responsibilities:

• Authored and implemented consulting methodology for Confidential Confidential .
• Contacted Computer Consultants via the Internet to offer job opportunities.
• Contacted local business to offer available consultants to match advertised job opportunities.
• Coordinate interview with consultants and employers.
• Maintained recruiting database.

Confidential

Network Administrator

Responsibilities:

• System and Network Administration duties including assembling, installation, and maintenance of hardware and software of workstations, Routers, and LAN.
• Assembly of bar code stations using Link terminals, hand held and upright scanners.
• Performed daily / weekly saves and retrievals.
• Installed HP 5si printers and Genicom printers from the box onto the network.
• Responsible for troubleshooting customer workstation, printer and modem problems.
• Maintenance of ULTRIX operation system.
• Setup and maintained Bar Code Systems using Link terminals.

Confidential

Recruiter / Consultant

Responsibilities:

• Installed DOS and Windows based programs for local ATS Clients.
• Troubleshot computer / modem problems.
• Functioned as Network Technician for install of a LAN for System Connection / Office Pavilion (ATS Clients)
• Contacted Computer Consultants via the Internet to offer job opportunities.
• Contacted local business to offer available consultants to match advertised job opportunities.
• Coordinate interview with consultants and employers.
• Maintained recruiting database.

Confidential

Installer / UNIX System Administrator

Responsibilities:

• Installed C.I.S. (Combat Intelligence Systems) at Confidential Air Force Bases in southwestern United States.
• Assembled Sun Microsystems Hardware.
• Performed system backup.
• Performed Courier Duties, carrying classified data across the United States.
• Copied data from 4 gigabyte hard drive to new hard drive.
• Customized UNIX Operating System to recognize each user's account, host name and address.
• Trained users how to use C.I.S. application

Confidential

Supervisor / System Administrator / Senior Computer Operator

Responsibilities:

• Conducted 24-hour support for 200+ users Local Area Network.
• Performed extensive troubleshooting and problem solving on five separate file servers to ensure smooth running and problem free operations.
• Supervised activities of more than 200 User-ID's and Home Directories.
• Monitor availability of LAN and minimize "Down Time" by incorporating advanced version of software, troubleshoot using latest problem solving techniques and train on proper usage of LAN and equipment.
• Responsible for training junior personnel as System Administrators and Computer Operators.
• Perform extensive troubleshooting to include hardware replacement.
• Supervised activities of junior personnel for daily operations and training.
• Supervised building of computer systems within strict, high-pressure time frame.
• Performed hands on assembly of new acquisitions for deployment into productivity.
• Conduct daily backup and recovery operations for Mainframe systems.
• Connect and maintain Confidential types of printers and plotters on LAN.