TECHNICAL SKILLS:

• Windows NT
• Java
• Mercury Winrunner
• Windows 95/98/00/XP
• Visual Basic
• Compuware TestPartner
• Unix
• JCL
• Compuware TrackRecord
• Linux
• MicroFocus COBOL
• Bugzilla
• OS/2
• SQL
• TOAD
• DOS
• PL/SQL
• PL/SQL Developer
• .NET
• BEA WebLogic
• Oracle
• MS Project
• MS SQL Server
• SQL Plus
• MS Access
• Resin
• DB/2
• Calico MarketMaker
• Rational Rose

PROFESSIONAL EXPERIENCE:

Quality Assurance Manager

Confidential, Irvine, California

Responsibilities:

• Employed as the Quality Assurance Manager for a provider/publisher of new and used vehicle values.
• Managed a team of 6 - 8 full-time associates as well as contractors within the New Product Development group in a .NET/SCRUM environment.
• Provided Executive Management with routine status updates on multiple enterprise applications.
• Allocated Quality Assurance resources across multiple simultaneous projects.
• Created multiple testing templates for use by the New Product Development Quality Assurance team.
• Coordinated the testing activities of multiple teams located in multiple physical office locations.

Quality Assurance Manager

Confidential, Los Angeles, California

Responsibilities:

• Employed as the Manager of the Quality Assurance organization for a coupon-based entertainment organization.
• Managed the day-to-day operations of the Online Technology Quality Assurance team in an Agile Methodology/Extreme Programming environment.
• Recruited and mentored junior and senior level Quality Assurance Engineers.
• Implemented industry standard Quality Assurance procedures to be utilized by the Quality Assurance, Development, and Project Management teams.
• Built and maintained a multi-platform Quality Assurance test lab (hardware and software).
• Provided estimates of testing effort, time and resource allocation for testing projects of various sizes and scope.
• Developed release/change management procedures for multiple web-based applications.
• Implemented an automated testing solution (Mercury WinRunner) to be used for streamlining the regression testing process.
• Provided budget estimates to management for the maintenance and growth of the QA organization.
• Coordinated all project releases with the Systems Operations team.
• Implemented a bug tracking system (Bugzilla) to be used by multiple departments within the organization.
• Participated in project specification reviews with the Product and Development organizations.
• Participated in weekly leadership meetings to determine the focus and direction of the IT organization.

Quality Assurance Manager

Confidential, Costa Mesa, California

Responsibilities:

• Employed as a Quality Assurance Manager for a software development/consulting organization.
• Managed the day-to-day operations of the Software Quality Assurance team while working in an Extreme Programming (XP) environment.
• Recruited and mentored junior and senior level Quality Assurance Engineers.
• Defined policies, standards, and procedures to be utilized by the Quality Assurance team.
• Maintained the Quality Assurance test lab (hardware and software).
• Performed estimates of testing effort, time and resource allocation for testing projects of various sizes and scope.
• Participated in all aspects of the Software Development Life Cycle (SDLC) including requirements gathering, spec reviews, and Use Case creation following the RUP methodology.

Senior Quality Assurance Engineer

Confidential, Costa Mesa, California

Responsibilities:

• Employed as a Quality Assurance Engineer for a software development/consulting organization.
• Performed functional and load testing on large-scale eBusiness projects.
• Performed project lead responsibilities including task/resource management, liaison between Project and QA teams, and issue resolution.
• Created and executed test plans and test scripts based on project scope documents, functional specifications, and user requirements.
• Worked with development/project teams in resolving bugs that were discovered during the testing phase of the projects.
• Worked with 3rd party vendors in merging their software with custom applications that were being developed in-house.
• Contributed to the creation of a company-wide Quality Assurance standards program.
• Interviewed client business owners in order to obtain project functional requirements.
• Developed Functional Requirements documentation.
• Developed functional Use Cases based on the Rational Unified Process.
• Created functional Use Case diagrams based on the Rational Unified Process.

Senior Quality Assurance Analyst

Confidential, Atlanta, GA

Responsibilities:

• Employed as a Quality Assurance/Business Analyst for a global insurance company.
• Established Quality Assurance methods and procedures for QA, Project and Development teams including naming standards, change management processes, migration procedures, and development documentation templates.
• Created and executed test plans, test scripts, and test strategies from functional and technical requirements at a user, integration end-to-end and system level.
• Developed functional requirements, business designs and technical specifications by analyzing code and interviewing end-users.
• Participated in code and report review sessions to ensure that development efforts were adhering to established quality assurance standards.
• Functional areas include: Data Warehousing, Information Access reporting mechanisms, and insurance premium/policy processing.

Senior Quality Assurance/Business Analyst

Confidential, Atlanta, Georgia

Responsibilities:

• Employed as a Senior Quality Assurance/Business Analyst for a provider of wireless communications services throughout the Southeastern United States.
• Performed regression, functional, and load testing of client/server applications on Windows95/NT, UNIX, and Oracle platforms.
• Developed test plans, scenarios, and scripts based on functional and technical design specifications.
• Served as liaison between the Quality Assurance group and development groups to resolve software defects, functional and technical discrepancies.
• Assisted development and project groups in implementing new software packages and upgrades to current applications.
• Responsible for creating proposals for the evaluation and acquisition of automated testing software.
• Assisted in the development and implementation of a testing methodology to be used by the Quality Assurance/Testing group.
• Involved in the planning of the Y2K testing and conversion project.
• Project Functional areas include: Electronic Commerce, Electronic Billing, Year2000, Peoplesoft, Remedy, Fraud detection systems, Data Warehousing, Automated Testing Software, Java/Web-based applications.

Programmer Analyst/Consultant

Confidential, Atlanta, Georgia

Responsibilities:

• Employed as a Consultant with a provider of Information Technology services and solutions.
• Responsible for the conversion of a statewide traffic citation system from a DOS based system to a Windows 3.x/95 platform using Microsoft Access.
• Performed all aspects of the development process including requirements gathering, system design, code preparation, and system testing.
• Installed network and standalone versions of a DOS based traffic citation system, accounting system, and jury selection program, and trained end-users on its functionality and capabilities.
• Installed and configured network and standalone workstations at city, county, and state courthouses and police departments throughout the state of Georgia.

Consultant

Confidential, Northbrook, Illinois

Responsibilities:

• Employed as an Associate Product Specialist with the Enablement Services Group of Confidential .
• Utilized an automated testing tool to test the functionality of Client/Server GUI applications written in Visual Basic and Powerbuilder.
• Responsible for the creation, debugging, and maintenance of automated test scripts.
• Served as pilot consultant for automated testing software.

Programmer/Analyst

Confidential, Fairfax, Virginia

Responsibilities:

• Employed as an information technology consultant with the Telecommunications Industry Group of a management-consulting firm.
• Provided hardware and software support for two development teams.
• Installed software and setup PC Workstations on a Novell Network.
• Responsible for creating and testing a PC Development Environment using MicroFocus COBOL and instructing other team members on it s functionality.
• Created a team toolkit/program manual for newly hired programmers.
• Responsible for developing a test environment, including data and unit test scenarios, for an international Customer Care system.
• Performed regression, functional, and system testing of batch/mainframe telecommunications billing systems.
• Developed test plans, scenarios, and scripts based on functional and technical design specifications.