Lead Engineering Technician Resume Englewood, CO - Hire IT People

SUMMARY:

Results based QA tester with over 8 years of experience in user acceptance testing, with the addition of Agile, and Automation testing skills.
6 years of experience in Team Lead role with skills including Assigning, Assisting, Troubleshooting, and Reviewing test project results.

TESTING PROFICIENCY SKILLS:

Requirement - based Testing Ad hoc Testing Experience-based Testing Automated Testing
Beta Testing Black Box Testing Random Testing Data-driven Testing
Dynamic Testing Exploratory Testing Screen Capture Tool Functional Testing
Methodical Testing Operational Testing Performance Testing Procedure Testing
Agile Testing Regression Testing Reliability Testing Acceptance Testing

TESTING AND COMPUTER SKILLS:

Proficient in HP’s Application Lifetime Management (ALM) and JIRA software testing tools.
Completed development software certified training in LabVIEW, for both the 1st and 2nd tier training courses.
Microsoft Word, Excel, Power Point, Outlook, Windows, Explorer, and extensive experience in database software such as FileMaker Pro, and FoxPro.
Proficient in EAS automation tool used to run automated testing on Set Top Boxes.

QA TESTING EXPERIENCE:

Confidential, Englewood, CO

Lead Engineering Technician

Responsibilities:

Point of escalation for all testers and assisted test team with troubleshooting issues.
Attend meetings and effectively communicate status, issues, and discuss resolution options.
Review/manage Jira issues and test defects and also test runs in ALM to ensure quality with testing standards.

Confidential

Operations Coordinator

Responsibilities:

Actively perform role of “first line of support” for any technical problems or escalated issues that arose.
Extensive telephone support for offices with installation process for Confidential Network satellite system.
Personally succeeded in adding record number of new clients to network.

Confidential, Denver, Colorado

Technical Support Representative

Responsibilities:

Assisted customers in troubleshooting technical problems with service and/or equipment.
Acted as floor support for escalated calls involving resolution of irate customer issues.
Quickly and effectively resolved customer problems focused on one call resolution.

Confidential

Vice Chairman

Responsibilities:

Assisted in allocation of the largest student run budget in the country (22 million-dollar budget) to appropriate cost centers of the University.
Conducted meetings in Chairman’s absence, of 15 member board.
Acted as liaison with Confidential .
Consultant on annual and quarterly budget.