SUMMARY:

• Highly skilled in creating technical documents including test strategy, test plans, test cases, gap analysis, defects, work flows, instructions and reports.
• Data analysis skills that include working with SQL queries for data reporting and business data validation
• Experience with manual testing and the use of testing tools for planning, tracking and carrying out testing efforts
• In addition, I have contributed to the successful release of mission critical applications at some of the world’s top corporations and government agency
• Solid interpersonal skills that includes extensive interaction with business users, senior level managers and various technology teams.

TECHNICAL SKILLS:

Testing Tools: Team Foundation Server, ALM, Quality Center, Test Director, QA Partner/GO, QA Planner, Testpro, DSS Tool, SQL, VB, Lotus Notes, JIRA

Hardware: IBM Sun, HP, iPad

OS: Unix Sun, Windows, NT, Novell

Database: Oracle, SQL, Informix, Access

PROFESSIONAL EXPERIENCE:

Confidential

QA Tester

Responsibilities:

• Created initial test plan and test cases for mobile device and desktop application
• Reviewed and provided feedback regarding business requirements
• Used Team Foundation Server for entering and tracking tasks
• Mapped test cases and scenarios with user stories and requirements
• Worked as a team with developer, BA and UI designer
• Created process flows using Visio

Confidential

Support Analyst / Defect Management

Responsibilities:

• Performed daily health check of APIs in middleware development and QA environments
• Triaged QA issues and captured logs
• Created detailed JIRA tickets to report issues
• Attended QA meetings and managed defects i.e. updated statuses and tracked to closure
• Created technical process documentation using Confluence and trained others
• Generated reports in ALM and Quality Center to present to management
• Performed functional testing of Admin UI

Confidential, Columbus, GA

QA Tester

Responsibilities:

• Analyzed business/technical requirements to formulate test plans and test cases in Quality Center
• Edited data utilizing File Manager and created daily batch files with check and credit card transactions
• Performed data conditioning and verified test results in flat files, XML and mainframe screens
• Performed functional and end to end testing
• Attended defect meetings and presented project status

Confidential, Decatur, GA

QA Tester

Responsibilities:

• Created test cases in Quality Center and performed functional testing of Call Center IVR, Mainframe CICS/TSO, checks processing and billing applications; in addition, tested marketing application and verified accuracy of calculations based on algorithm and rules
• Captured error logs using Putty and screens to present to development for reproducing defects

Confidential, GA

POS Tester

Responsibilities:

• Communicated with government employees to gather requirements
• Created gap analysis and presented to client via online system
• Performed smoke, functional, and system testing of POS terminal (Sale, Returns, Gift Cards, Credit Cards and Checks transactions) and server releases
• Configured hardware including scanners
• Installed software and troubleshot system problems
• Communicated with PM, developers and BAs
• Analyzed change requests and modified test cases
• Created defects and mapped to requirements using Quality Center 10.0
• Executed queries to perform backend testing

Confidential, Charlotte, NC

QA Test Consultant

Environment: Web, Oracle, SQL, Quality Center, Visio, SharePoint

Responsibilities:

• Analyzed data workflow and performed gap analysis using Visio
• Created and executed test cases to test the Empower mortgage application
• Entered data, ran business data validations, created rate sheets, tested products and pricing, and submitted loans to closing
• Imported data from Confidential form to Iquick prequalification then exported data to Empower LOS; in addition, used Mercury Quality Center to write defects and map requirements to test cases
• Participated in Agile process for new system which involved testing several iterations of new code each month and working as part of a group i.e. lead, BSA, developer, DBA
• Mentored junior testers, attended meetings with business users, reviewed requirements and documented defects
• Created requirements, test plans and test cases
• Used SharePoint for storing documents and created step by step defect resolution reports
• Assisted with UAT efforts and performed all levels of manual testing of Empower mortgage application
• Created SQL queries to perform back - end testing

Confidential, Charlotte, NC

QA Test Consultant

Environment: Web, Client Server, Test Director

Responsibilities:

• Reviewed functional specification and requirements
• Met with business analysts to gather information to write test scripts in Test Director
• Performed functional UAT testing, documented defects and generated test reports

Confidential, Atlanta, GA

Lead QA Test Consultant

Environment: Web, JAVA, Test Director, SQL Navigator

Responsibilities:

• Developed test cases using Test Director for redesigned web application
• Performed functional and GUI testing which included credit card and check transactions and payments,
• Reported defects, trained and assigned daily tasks to junior testers, and attended daily conference calls to report testing status

Confidential, Dulles, VA

QA Test Consultant

Environment: Web, JAVA, Unix, SQL

Responsibilities:

• Migrated code to QA environments and tested web based Customer Care system i.e. Sign Up By Phone, Customer Information, Screen Names, Billing
• In addition, wrote test cases, performed functional and regression testing, and used Unix/Vi commands to tailor logs and identify problems

Confidential, Norcross, GA

Lead QA Tester

Environment: Web Server, JAVA, ASP, Unix, Oracle, Test Director

Responsibilities:

• Developed detailed test cases of E-Cash Management Systems for several large banks
• Performed field validation, smoke, certification, system, and regression testing of ACH, Wire Transfer, Account Transfer, Tax Payment and Positive Pay for web based applications