SUMMARY:

• Eight years of overall experience in Software Quality Assurance as QA Tester/Analyst with a good understanding of Software Development Life Cycle (SDLC).
• Experience in IVR testing and call flows.
• Familiar with localization testing
• Strong understanding of call center and telecommunications technologies, including TDM and IP based phone switches, VoIP, CTI, and IVR.
• Extensive QA experience in all phases of life cycle, including requirements gathering, project planning, testing, defect tracking, management and reporting.
• Extensive experience in analyzing, reviewing and understanding of Business/Functional and Testing requirements and writing Test Scenario, Test Cases and Test Scripts.
• Experienced in testing various software applications including mobile (iOS, Android) applications.
• Knowledge of navigational flows for web based and mobile based applications.
• Responsible for running SQL queries and performing data validation.
• Submit the status reports of projects to client and management.
• Logging and tracking defects and measuring the testing effort and the quality of the software by creating reports.
• Excellent analytical, communication and interpersonal skills and consistently being organized by management and peer for producing high quality works.
• Reliable, dependable and aware of duties and responsibilities in all circumstances.
• Efficient and versatile team player with a positive approach to all tasks.
• Quick learner, self - starter, great communicator and follow good work ethics and QA methodologies and a strong team player.
• Handle multiple projects simultaneously.
• Strong experience with JIRA, QC, Agile used in all the projects

AREAS OF EXPERTISE:

• Sales, marketing and finance.
• Entrepreneurship, high-growth and star-up ventures.
• Team building and team management.

TECHNICAL SKILLS:

Testing and Tracking Tools: JIRA, ALM, CYARA, Version One, RedMine, Platform Central 24/7.

Operating Systems: Windows XP/7/8/10, Professional/NT 4.0 Server, Mac OS X.

Business/UML/Tools: MS Project, MS Office, MS Outlook/MS Visio, SharePoint.

Data Management: TDM, Whirl, IRIS, TSYS...

Databases: MS SQL Server, MS Access

SDLC Methodologies: Agile/Scrum, Waterfall.

Browsers: Internet Explorer, Firefox, Chrome, Safari.

Mobile: Android, iOS.

PROFESSIONAL EXPERIENCE:

QA Analyst

Confidential, Richmond, VA

Responsibilities:

• Reviewed and analyzed the business requirements for the application and developed Test cases for each functional requirement using call flows and master scripts (English/French/Spanish).
• Involved in Test Plan development and participated in the requirement discussion meetings, providing feedback on inconsistencies and open issues.
• Performed Functional Testing, Regression Testing and UAT Testing and logged in defects for failed test cases.
• Tested multiple stories simultaneously and validated different log tags in Platform central.
• Conditioned test data using TDM one, Iris, TSYS and Whirl.
• Attended daily stand ups with team, grooming and walk through meetings.
• Went through the documentation and requirements for different functionalities.
• Developed user defined functions for validation and ran test scripts successfully and documented the output using JIRA or Excel spreadsheets stored in SharePoint.
• Maintained Requirement Traceability Matrix.
• Provided adequate and proactive support for VUI grammar.
• Provided linguistic corrections for spelling, grammar, and terminology related issues and suggestions on how to fix terminology if needed.

Confidential, Arlington Heights, IL

Quality Assurance Analyst

Responsibilities:

• Reviewed and analyzed the business requirements for the application and developed test cases for each functional requirement.
• Performed Functional Testing for the modification of Web based application project.
• Involved in Test Plan development.
• Performed Functional Testing, Regression Testing and UAT Testing.
• Tested multiple mobile (iOS and Android) Applications for company clients.
• Attend company meeting for the mobile team. Attend stand ups with team.
• Went through the documentation and requirements for the different mobile applications of the company.
• Developed user defined functions for validation and ran test scripts successfully and documented the output using Excel spreadsheets.
• Created test cases test scripts for the application.
• Maintained Requirement Traceability Matrix.
• Executed test cases in Test Lab and logged in defects for failed test cases.
• Printed reports when needed for test case execution, pass or fail or no run status.
• Participated in all phases of the SDLC. Planned for manual testing and procedures and test scripts.
• Analyzed the web based application and identified critical application functionality.
• Collected weekly metrics to keep track of manual testing bugs encountered during system testing, regression and integration testing.
• Wrote SQL Queries to extract data and performed data validation.
• Wrote SQL Queries to retrieve data from different tables to validate accuracy of reports.

Confidential, North Brook, IL

QA Tester

Responsibilities:

• Participated in test strategy, test plans and created test cases by going through all the documentation, walk through and detailed design documents.
• Involved in analyzing the changes made from the previous release.
• Checked the code to ensure it follows all the required standards and requirements.
• Involved in entire QA life cycle.
• Prepared estimation of work in terms of schedule and duration.
• Sought out issues in Mobile App using creative thinking.
• Worked on mobile apps including Android and iOS devices.
• Participated in Agile development of clients Android and iOS mobile product.
• Executed test cases and filled out check lists Loaded builds to mobile handsets.
• Troubleshot mobile handsets for non-game related issues.
• Performed daily Smoke Tests.
• Performed product installation and configuration testing.

Confidential, NJ

Quality Assurance Analyst

Responsibilities:

• Executed test cases in Test Lab and logged in defects for failed test cases.
• Participated in all phases of the SDLC. Planned for manual testing procedures and scripts.
• Examined and analyzed requirements to document test cases. Created test cases and mapped them according to requirements.
• Collected weekly metrics to keep track of manual testing reported progress to management.
• Wrote SQL queries to check proper data population in database tables.
• Executed system integration, end to end and (UAT) cases for web based and Java applications.
• Performed business functional tests at various stages of STLC. Other duties as assigned by the team lead.

Confidential

QA Assurance Analyst

Responsibilities:

• Executed and maintained manual Test Scripts.
• Extensively performed Functional, Integration, Regression and User Acceptance Testing.
• Customized Test Scripts according to the changing GUI / functional requirements of the application.
• Maintained Manual test scripts and supported functioning of scripts with different versions of the application.
• Supported in creation of Excel Spreadsheets with creation of different test reports for Daily Execution Status call.
• Maintained the complete execution status of multiple applications for each release for reporting purpose.
• Attended and contributed to release, project and defect meetings taking ownership of tasks resulting from the meetings.
• Provided timely feedback and progress on project.