SUMMARY:

QA Tester with 12 years experience. Testing both software applications and websites.

TECHNICAL SKILLS:

Specialties: Testing Tools Mercury WinRunner, LoadRunner, Quick Test Pro (QTP), HP Quality Center, POS terminals

Reporting and Tracking tools: Test Director, Clarify Management Tool, Jira Defect Report Tool

Other Software Programs: Computron/AXS - One, Jaguar Universal Rights Management, Cabbie, MS Office products MS Project, MS Word, MS Excel, MS PowerPoint, MS Visio.

EXPERIENCE:

Senior QA Tester

Confidential

Responsibilities:

• Created functionality, integration, regression test cases utilizing HP Quality Center
• Executed test scripts against Confidential Global Website, front desk application and various reservation systems:
• Horizon, Journey
• Worked closely with Release Manger and QA Lead to verify all scenarios were captured for systems under test
• Responsible for defect creating, tracking, and retest
• Card Present POS/terminal testing (Elavon), magnetic swiping (Shift4) and manual testing validations
• Analyzing test results and daily reporting successes and failures
• Work closely with development, system engineers, tier teams, off shore QA team(s), off shore development team(s) and customers

QA Tester

Confidential

Responsibilities:

• Executed user acceptance test scripts with Quality Center testing the new server
• Worked closely with Program Manager, UAT Leads, and Developers
• Responsible for defect tracking, and change request for project enhancements
• Created and executed test cases performing various types of test: Regression testing and Functionality testing.
• Worked with Quality Center to write the Test Cases in the test plan, execute the Test Sets in the test lab and track the Defects logged in the defects module
• Executed test scripts with Quality Center in Production environment to create videos of various user scenarios

QA Tester

Confidential

Responsibilities:

• Evaluating requirements documentation to create test plans, manual test scripts of company's intranet application for internal employee.
• Worked with Quality Management team to implement/execute the Capability Maturity Model Integration
• (CMMI) with company web development team.
• Creating and executing test scripts: regression, functionality, error handling, user acceptance.
• Coordinated and managed user acceptance testing.
• Documenting bugs and entering into company’s defect tracking system. Retesting fixed bugs. Providing test summaries to project team.
• Working with development and operation teams in change control meetings.

Independent Consultant - QA Tester at Independent Consultant

Confidential

Responsibilities:

• Work with developers on different dynamic websites for testing of functionality and ease of use.
• Developed Testing Scripts for websites based upon requirements for both front end and admin sides of the site.
• Performed Regression testing,
• Created User Acceptance Test scripts end users to perform testing
• Reported bugs directly to developers

QA Tester - Consultant

Confidential

Responsibilities:

• Created Test Plans for applications based upon existing testing methods and future test to be executed
• Created/performed Regression, Functionality, Exploratory, Smoke, and Negative testing of client/server application within a .NET framework
• Performed testing, script development on accounting systems: Computron/AXS-One, in-house application
• Created User Acceptance Test scripts for in-house accounting software application, Jaguar Universal Right Management software
• Reported bugs to team (Project Manager, Business Analyst and Developers) using a bug tracking tool, Jira
• Implemented process change by gathering knowledge of existing process, creating process flow charts (MS Visio) suggesting the needed process improvements to bring the client up to industry standards
• Worked closely with VP of Operations to implement the SDLC process
• Improved upon existing testing designs/documents to meet audit requirements
• Researched/advised automated testing software; arranged in-house demos of the products by leading companies
• Coordinated the schedule for training employees on the new automated testing tool (Quick Test Pro)
• Performed initial interviews with QA testers to fill open consultant position, coordinated and scheduled follow-up interviews with development team for applicants who passed the initial interview
• Served as mentor for new QA tester: trained on current testing processes, worked with Project Manager and Business Analyst to set testing objectives
• Created Test Summary and Test Matrix reports to distribute to the software development team

QA Tester

Confidential

Responsibilities:

• Responsible for elevating clients testing process to current industry standards
• Led and or contributed to the testing of enhancements and fixes to the reservation system
• Responsible for defect tracking, and change request for project enhancements
• Created and executed test cases performing various types of test: Regression testing and Functionality testing.
• Worked with developers in analyzing defects
• Tested code changes by verifying various programming languages
• Provided technical assistance responding to inquiries regarding errors, problems or questions with programs

QA Tester/Change Control Manager

Confidential

Responsibilities:

• Project Lead responsible for introducing the client to the industry standards of Testing at all levels.
• Performed all stress testing, as well as incorporated Test Director for problem/change management.
• Provided training to client representatives for Test Director usage for reporting and tracking all system related issues.
• Developed enhanced scripts for Loadrunner execution, including system statistics to track transactions from the end terminal through the various touch points of the distributed system. Responsible for automating manual scripts using Winrunner and regression testing.

QA Tester/Change Control Manager

Confidential

Responsibilities:

• Negotiated with the vendor, Mercury for training, upgrades, and additional support for bugs in the product line.
• Worked with the vendor to correct errors or application problems to ensure timely and accurate execution of the scripts.

QA tester

Confidential

Responsibilities:

• Responsible for testing and regression testing of systems and application on Mercury Interactive products.
• Functions include automated script development on new website, defect logging/tracking/management as well as support to production and development areas.
• Alert management of code or product failures as well as script and document website changes.
• Interact with Customer Service forwarding / tracking customer issues to developers while reviewing customer inquiries on Clarify software tool and providing senior executives with daily reports
• Revising/writing test cases from developers as website changes occur
• Frequently scanned website using Astra site Manager to build a map and identify broken links