SUMMARY:

• I am an IT professional with experience in requirements analysis, QA, and project management in multiple industries.
• I have excellent written and oral communications skills and have effectively used them to communicate with customers and developers in gathering and documenting requirements for technical process improvement solutions.
• I’m a quick learner with a variety of software skills and enjoy the challenge of working in industries outside my previous experiences.

OBJECTIVE:

To engage in challenging projects by providing effective, testable requirements that enable efficient technical solutions to complex business problems.

SOFTWARE:

Microsoft Office tools: Access, Excel, Outlook, PowerPoint, Word, and Visio; Microsoft Project; Oracle PL/SQL; Rational tools ClearCase, ClearQuest and RequisitePro; Lotus Notes; Enterprise Architect; RavenFlow; Sybase PowerDesigner; JIRA, Jama Contour, HP Quality Center/ALM, UML; Documentum; Cognos; Crystal Reports; & MSQuery, XML, XSLT

DATABASE SYSTEMS: Oracle, Sybase, SQL SQLite, Server, MS Access, FoxPro, DB2

SKILLS:

• Experience in gathering business, system, data, and UI requirements.
• Experience in preparing use cases and use case model surveys.
• Experience in preparing business and system vision documentation.
• Experience in creating Requirement Management Plans and Change Management Control processes.
• Experience in preparing and managing detailed project plans.
• Experience in managing project financials and budget variance reporting.
• Experience in business process analysis
• Experience in Agile environment gathering user stories, and performing ScrumMaster and Product Owner roles.
• Experience in data analysis and relational database design.
• Experience in preparing business process flow documentation.
• Experience in SDLC, RUP and Agile software development methodologies.

WORK EXPERIENCE:

Confidential, Denver, CO

Systems Engineer/Test Analyst

Responsibilities:

• Created Requirements Management Plan for OpsData development.
• Created Data Services System Vision document containing Needs and Features for requirements traceability.
• Met with Data Services business users to define project scope and prioritize requirements.
• Gathered Data Services business, data and UI requirements and entered them into the ReqPro project repository.
• Implemented processes to integrate requirement flows between ReqPro and HP Quality Center.
• Created test plans and test scripts and executed test scripts and updated statues to flow through to ReqPro.
• Restructured the Data Services data model to facilitate history tracking and change reporting.
• Performed gap analysis between the legacy system and updated airframe vendor dataset requirements.
• Created metrics reports of requirement progress for distribution to OpsData executive management and SQA.
• Provided mentoring to other OpsData systems engineers including weekly peer reviews.
• Participated in Change Control Board activities and managed Data Services projects risks and issues.
• Distributed notifications to users and OpsData executive management to communicate project statuses.
• Created and updated system support documentation based on new functionality implemented in each release.

Requirements/Quality Assurance Analyst

Confidential, Denver, CO

Responsibilities:

• Gathered business, data, and UI requirements for Permitting, Confidential, Golf, Finance and Marketing needs.
• Performed production support for Confidential apps for Permitting, Confidential, Golf, and Finance users.
• Created and executed test cases for Confidential application upgrade releases for Permitting and Golf users.
• Worked with Golf, Finance, and vendor staff on preparation and implementation of Golf conversion to EZLinks.
• Worked with Permitting, Confidential, Finance, and vendor staff to prepare for future conversion to ActiveNet.
• Assisted Project Manager with creation of Project Charter and SOW for EZLinks and ActiveNet conversion projects.
• Worked with ActiveNet staff on conversion planning and timeline for Permitting and Confidential conversion projects.
• Coordinated with City Network and Desktop Support staff on conversion efforts for POS and back office hardware.

Requirements Analyst

Confidential, Englewood, CO

Responsibilities:

• Identified data driven charting data elements and mapped them to the NIR data warehouse.
• Input data driven charting data elements into Sybase PowerDesigner for load into the MAT Tool.
• Documented need and feature requirements for Automated Visualization.
• Prepared final deliverable specification for Automated Visualization.
• Participated in the creation of company - wide requirements management plan.
• Captured user stories for Aspen Sustaining projects and acted as SrumMaster during Scrum meetings.
• Acted as Product Owner for Aspen Sustaining projects and maintained the product backlog.
• Created new and updated existing use cases to support functional enhancements to Aspen.
• Assisted in performing user acceptance testing for Aspen 3.0.
• Created new and updated existing use cases to support functional enhancements to EDD.
• Gathered eLog enhancement requirements, created use case survey model, and authored use cases.
• Liaison between Jeppesen and Air France in change in customer file delivery from FTP to SFTP.
• Assisted Neu-Isenberg resources with updating the Jeppesen / Air France business operations document.
• Gathered and documented source to target data mappings for the Aspen data warehouse.

Confidential, Denver, CO

Senior Requirements Analyst

Responsibilities:

• Gathered needs and features for the Jeppesen Ground Tools product line via JAD sessions with stakeholders.
• Authored Requirements Management Plan (RMP) for Ground Tools product line requirements.
• Created use case model survey for organizing all product features within the Ground Tools product line.
• Captured needs, features, and use cases in Rational ReqPro utilizing Rational Unified Processes (RUP).
• Prepared vision documents for the Ground Tools product line, individual products, and resulting project efforts.
• Identified dependencies between Ground Tools products and other Jeppesen projects and initiatives.
• Assisted in the creation of a Ground Tools Roadmap detailing product releases through 2006.
• Assisted in the creation of Ground Tools presentations for Jeppesen and Boeing executives.
• Created UML models detailing the business processes of the CAT and DDM Ground Tools products.
• Created and maintained a glossary covering terminology for all Ground Tools products and related projects.
• Participated in heuristic reviews and usability studies for the CAT and DDM Ground Tools products.
• Assisted in design and testing activities for version 3.0 of the Ground Tools DDM product.
• Tracked enhancement requests for the Ground Tools DDM product in Rational ClearQuest.
• Documented functional and nonfunctional requirements for e-Link and EFB products in Aspen SRS document.
• Prepared detailed use cases for managing Aspen extract requests for e-products and e-Link and EFB products.
• Documented Aspen ETL requirements for e-Link and EFB product extract builds.
• Prepared source to target mapping documents for the e-Link and EFB products to Aspen central repository.
• Created UML models detailing EPI business processes after implementation into production.
• Assisted EPI developers in working with end users to identify and resolve production issues.
• Prepared transition plan for handoff off of JDX from developers to sustaining
• Prepared user guide documentation for EPI pre-production reporting and procedure title base lining effort.

Project Manager

Confidential, Englewood, CO

Responsibilities:

• Infrastructure Project Manager for all fulfillment system projects and performed the following activities:
• Budgeting and budget variance reporting
• Created project charters
• Hardware and software procurement including managing vendor and product selection processes
• Estimation of engineering resource hours and hardware and software costs
• Managed project plan related to infrastructure engineering efforts
• Status reporting
• Risk management and mitigation
• Issues management.
• Vendor coordination
• Project manager of Cyber-Ark project to implement a secure file system for handling restricted confidential data.
• Project manager for Rack to CDC project for moving fulfillment systems from Nashville to Denver.
• IT Project manager for Colorado Springs call center closure.
• Participated in the Lemon Project, a project management process development initiative.

Project Manager/Business Analyst

Confidential, Denver, CO

Responsibilities:

• Project Manager for the TA Systems Evaluation project for developing alternatives to the use of AWD.
• Project Manager on the Efile project to convert 245 hard copy reports from DST’s TA 2000 to electronic files.
• Authored requirements Management Plan (RMP) for requirements to convert hard copy reports.
• Gathered hard copy report conversion requirements, created use case survey model, and authored use cases.
• Coordinated efforts between State Street Bank and Fund Accounting for conversion of PAS reports to efile.
• Project Manager for the Move to Shared System Project converting from a Shared Folders to EMC environment.
• Project Manager for relocating BCP Imaging & DDPS equipment to the Transfer Agency’s (TA) new location.
• Assisted in replacement failed OS/2 workstations for Kodak scanners including ghosting and configuration updates.
• Project Manager for PowerSelect Upgrade project including the coordination of DB2 upgrades and firewall updates.
• Relocated BARR/SNA, NQR-Dialup, Encorr, and AWD/Straight through servers to new TA location.
• Project Manager for relocation of production and dev/stage equip for TA applications to the 1st Ave. data center.
• Created test plans and test scripts related to production and dev/stage TA applications relocated data center move.
• Created and coordinated implementation of the status boards posted on MyJanus for dev/stage data center move.

Confidential, Greenwood Village, CO

Project Manager/Business Analyst

Responsibilities:

• Gathered high-level requirements for Order Entry/Financial Integration system via JAD sessions with stakeholders.
• Gathered functional requirements and prepared use documentation via JAD sessions with extended user teams.
• Coordinated Core Team and Development Team meetings.
• Maintained project schedule and resource task assignments.
• Prepared project budgets and budge variance reports.
• Tracked project risks, issues, and action items including documenting mitigation strategies and final resolutions.
• Communicated project status to executive management and project stakeholders.
• Documented product configuration logic of the system to be replaced using Oracle SQL Plus.
• Prepared Master Test Plan including system testing, regression testing, and user acceptance testing.
• Prepared detailed test scripts based on use case and requirements documents and JAD sessions with end users.
• Created test data using existing applications in J. D. Edwards.
• Created templates to document and track bugs and errors encountered during testing.
• Authored requirements Management Plan (RMP) for managing E-Commerce requirements.
• Gathered E-Commerce requirements, created use case survey model, and authored use cases.
• Prepared detailed process flows in Visio based on use cases and Blue Martini functionality.
• Conducted post implementation Lessons Learned exercise with project team.

Assistant Project Manager/Business Analyst

Confidential, Englewood, CO

Responsibilities:

• Documented business/functional requirements for pre-upgrade enhancements via JAD sessions with stakeholders.
• Prepared use case documents detailing existing customized Remedy 3.0.1 application functionality.
• Validated existing customized Remedy 3.0.1 application functionality in beta Remedy 4.0.3 & 4.5.2 environments.
• Prepared use cases for post-upgrade enhancements via JAD sessions with stakeholders and key users.
• Prepared level of effort estimates for pre & post-Upgrade customized enhancements to the Remedy Application.
• Analyzed existing reports and queries and updated use case documentation to in corporate new functionality.
• Prepared a 2001/2002 Remedy Road Map detailing the priorities and direction of Remedy IT development efforts.
• Assisted the Project Manager with management of project plans for Remedy releases using MS Project 2000.
• Assisted the Project Manager in the development and tracking of project financial and performance information.
• Assisted the Project Manager in planning project tasks, managing the project budget, and resource assignment.
• Issued notifications to stakeholders and coordinated development & test efforts for Remedy reference data updates.

Project Manager

Confidential, Lone Tree, CO

Responsibilities:

• Prepared project charter documents for Confidential version 2.0 projects.
• Gathered requirements, created use case survey model, and authored use cases.
• Supervised the development of detailed design documents.
• Maintained project schedule and resource task assignments.
• Tracked project risks, issues, and action items including documenting mitigation strategies and final resolutions.
• Communicated project status to executive management and project stakeholders.
• Assisted DBAs with data modeling activities for the data warehouse.
• Prepared and communicated project status reports to executive management and stakeholders.
• Designed and implemented reporting query requirements.

Project Manager/Business Analyst

Confidential, Englewood, CO

Responsibilities:

• Supervised business analysts, developers, implementation specialists, and training staff.
• Supervised the gathering and preparation of functional requirement and use cases via stakeholder JAD sessions.
• Coordinated and facilitated project team and subject matter expert (SME) meetings.
• Maintained project schedule and resource task assignments.
• Tracked project risks, issues, and action items including documenting mitigation strategies and final resolutions.
• Prepared project budgets and budge variance reports
• Communicated project status to executive management and project stakeholders.
• Assisted with the development of project initiation and scope documents.
• Authored requirements Management Plan (RMP).
• Gathered requirements, created use case survey model, and authored use cases.
• Authored a Request for Proposal (RFP) for telecom security monitoring for distribution to Vendors.
• Performed evaluation analysis on vendor responses to the RFP.
• Coordinated and facilitated Confidential Project Team and Vendor meetings.
• Conducted post implementation Lessons Learned exercise with project team.

Confidential, Denver, CO

P/L SQL Developer

Responsibilities:

• Developed PL/SQL database triggers and packages for processing e-commerce transactions.
• Developed a PL/SQL package to centralize exception handling.
• Developed PL/SQL queries and reports for users in the Marketing department.
• Prepared test plans and test data for unit and system testing.
• Executed unit and system test plans.
• Logged defects noted during unit and system testing.
• Corrected defects noted during unit and system testing.

Project Manager

Confidential, Englewood, CO

Responsibilities:

• Prepared project charter for Dealer Datamart project including project scope and estimated costs.
• Maintained project schedule and resource task assignments.
• Prepared project budgets and budge variance reports.
• Communicated project status to executive management and project stakeholders.
• Authored requirements Management Plan (RMP).
• Gathered requirements, created use case survey model, and authored use cases.
• Performed data and process modeling and developed ETL functional requirements.
• Assisted in the development of source to target data mappings for the dealer data warehouse using Informatica.
• Developed verification approach utilizing queries and reports and performed data validation.
• Developed deployment approach and prepared readiness checklist.
• Conducted post implementation Lessons Learned exercise with project team.

Confidential, Denver, CO

Project Manager

Responsibilities:

• Maintained project schedule and resource task assignments.
• Prepared project budgets and budge variance reports.
• Tracked project risks, issues, and action items including documenting mitigation strategies and final resolutions.
• Acted as chairperson on the SIDMOD Data Management Committee.
• Communicated project status to executive management and project stakeholders.
• Supervised and monitored staff development efforts and provided performance reviews.
• Prepared functional requirements and use case documents via JAD sessions with executive management.
• Assisted DBAs with data modeling resulting in the design of the target data warehouse.
• Performed process modeling for each department to interface with the data warehouse.
• Prepared source to target data mappings for the loading of each department’s data into the data warehouse.
• Prepared functional requirements for each department via JAD sessions with stakeholders from each department.
• Designed Data Change and Conflict Resolution reports and queries to be utilized by the central Help Desk.
• Developed SIDMOD Data Change and Conflict Resolution policies and procedures.
• Conducted post implementation Lessons Learned exercise with project team.

Systems Integration Manager

Confidential, Denver, CO

Responsibilities:

• Planned, coordinated, and managed state and county data conversion and interface efforts.
• Supervised state and county staff and monitored conversion and interface progress.
• Assisted vendor conversion manager with conversion planning, budgeting, and resource assignments.
• Participated in meetings to communicate project progress and financial information to executive management.
• Acted as liaison between state, county, and vendor staff for all conversion efforts.
• Coordinated “proof-of-concept” for SAGA Software/Oracle interface middleware gateway using Entire X.
• Developed ETL rules for loading ADABAS data into the Oracle data warehouse using the ReTarget conversion tool.

Confidential, Denver, CO

Project Manager

Responsibilities:

• Performed project management functions for the development of a Client Index across all department applications.
• Maintained project schedule and resource task assignments.
• Prepared project budgets and budge variance reports.
• Tracked project risks, issues, and action items including documenting mitigation strategies and final resolutions.
• Acted as chairperson on the Client Index Steering Committee.
• Communicated project status to executive management and project stakeholders.
• Supervised and monitored staff development efforts and provided performance reviews.
• Collected functional requirements via JAD sessions with users from each of the Department’s program areas.
• Performed data modeling resulting in the design of the Client Index data warehouse.
• Performed process modeling necessary for each department to interface with the Client Index.
• Conducted post implementation Lessons Learned exercise with project team.

Project Lead/Sr. Systems Analyst

Confidential, Denver, CO

Responsibilities:

• Developed data and process models reflecting the existing accounting system functionality ( Confidential .
• Collected functional requirements for accounting system enhancement efforts via active shadowing.
• Developed data and process models for the proposed enhancements to the accounting system.
• Prepared functional requirements to modify the accounting system for Electronic Benefits Transfer (EBT).
• Supervised development staff and provided input to the project manager for staff performance reviews.
• Provided analysis for a client server application to be utilized as tool for county social services caseworkers.
• Performed centralized recruiting functions for ITS staffing for all departments.
• Acted as liaison between ITS managers and approved contract resource vendors.