SUMMARY:

• An accomplished QA Manager with twenty plus years of software testing experience and quality assurance.
• Defined test strategies, executing test plans as well as manual, performance and automated testing.
• Solid understanding of functional, regression, continuous integration, and performance testing.
• Proficient Confidential project leadership, test governance, test planning and execution in QA test environments and utilizing either Waterfall or Agile Test methodologies.
• Demonstrated success with high - level test case design including granular details.
• Manual and automated test execution, logging defects in a centralized repository like Quality Center/ALM.
• Experienced with automation tools like HP Win Runner, QTP, and Services Test, Selenium and Load Runner and using Scrum repositories like Rally.
• Adept Confidential leading technical automation test teams of both on and offshore locations.
• Mentor resources throughout the SDLC cycle.

EXPERTISE AREA:

• Test Strategies
• SDLC (Waterfall, Agile and Iterative)
• ALM - Application Lifecycle Management
• Test Lab Management
• SOA Testing
• QA Agile Scrum Master
• Telecommunications
• OSS/BSS testing
• Integration Testing for Third Parties
• Virtualization Test Environments/Administration
• IVR Testing
• Web Testing
• Emprix Hammer Call Master (IVR)
• Environment Virtualization with ITKO Lisa Tool
• Manual Functional Testing
• Automation Testing/Framework Design/Builds
• AMDOCS Billing System experience
• OSS/BSS Testing experience
• Mobility Testing
• CDN (Content Delivery Networking)
• Selenium WebDriver
• Quick Test Professional
• Mobile Device Testing
• Manual Testing Hardware Testing
• Experienced in Performance Engineering
• HP LoadRunner for Performance Testing
• HP SiteScope for monitoring Performance Testing
• Release Management
• On and Offshore Team Management
• Rally/ Jira / Confluence / BitBucket
• Zephyr
• QA Management/Team Lead
• VMWare Tools
• Jira Administration
• Nuance Speech Recognition
• Virtual Agents
• VOIP Testing
• Sales Force Testing
• PEGA experiences
• Cloud Testing
• QA Management
• Sharepoint
• Genesys Call Routing
• CTI
• Oracle Data Base Testing
• Oracle SCM Testing
• Order Care
• Security Testing/Threat Modeling
• Avaya
• Cloud Testing
• AWS Cloud
• Dev/Ops STLC
• Continuous Integration (CI)
• VMWare
• Vendor Resource Tools/Software Management
• Health Care Industry experience
• Jenkins
• Functional Testing
• API Restful Testing
• Order Management
• Health Care Plan IT Experience
• Biometric Testing

TECHNICAL SKILLS:

VOIP Testing (Protocols Tested: H.323, MGCP, SIP, and RTP), Web Testing, Cloud Computing, SOAPUI, Jira, MS Word, Outlook, Excel. SharePoint Repositories, ITKO Lisa, Lab Manager, Rally, VMWare Virtualization ESX 4.1, SoftLayer, Hammer Call Master, Nuance, HTTP Live Streaming (HLS Protocol), Content Delivery Network (CDN/Akamai) for testing digital media content. Test OS types include Windows, Mobile, UNIX, and Linux. Functional Test Automation Tools (Silk Performer, QTP, BPT, HP Service Test, Quality Center, SiteScope, LoadRunner, and Performance Center), Selenium Automation, Quality Center Team Administration, Automation Testing Framework design/builds, Performance Testing, Manual Functional Testing, IVR Testing, Security Testing, Medical Software Testing. SOA Test Governance and Testing, and threat modeling. Quick Test Professional, Test Director, Load Runner, Site Scope and Win Runner.

PROFESSIONAL EXPERIENCE:

Confidential

Sr Testing Automation Lead

Responsibilities:

• Driving the DevOps concepts in QA management process while continuously implementing and enhancing STLC best practices
• Responsible for analyzing problems, developing solutions and making decisions that impact projects
• Completed assigned tasks on time (e.g., analysis/design, scripting, testing, maintenance, documentation, etc.).
• Wrote SQL queries and PL/SQL procedures
• Deep understanding of Relational database ( Oracle ).
• Hands on experience using JIRA, Cyara,ITKO Lisa, and ALM
• Order Management
• Hands on experience with Jenkins automated deployments
• Experienced in automation framework designs
• Experienced in Oracle SCM
• Deep understanding of virtualization
• Experience with IVR & CTI applications
• Designs software QA methods and procedures for use by QA and development staff to ensure all information systems met minimum company standards and end user requirements
• Guided team in developing QA test scripts
• Work closely with the other members of the Development Team and Business Analysis teams to review the designs of systems, implement test plans, and test the quality of software products.
• Assembled and built software projects and installation packages.
• Work closely with the Development team to insure the effectiveness and quality of the components and systems developed
• Work closely with the Documentation team to insure the content is meaningful and correct
• Communicated with customers regarding installation issues and software defects
• Experience with UNIX commands - full awareness of OS and variety of commands
• Troubleshoot build and release job failures, resolve or work with engineers on resolution
• Developing and executing quality assurance test scripts, tests plans and checklists
• Development life of SDLC concepts
• Experience in Oracle, SQL, Pl/SQL, UNIX, JAVA testing and automation tools
• Performance and Load testing concepts
• Hands on API Resful Testing for the IVR System during the Integration testing phase to determine if the IVR met expectations for functionality, reliability, performance, and security.
• Responsible for Jira Admin duties
• Participated in Strategizing test automation within a DevOps infrastructure
• Experienced with Oracle SCM testing within the suite of order management, demand management, supply planning, and supply management.

Confidential

Manager - Quality Control Advisor Senior

Responsibilities:

• Creation and utilization of automation scripts for monitoring & regression
• Wrote scripts and conducting load tests on telephony systems using the test automation
• Worked with Performance Testing vendors for Load & Stress Testing (e.g. EMPIRIX, Cyara, etc.)
• Tested and / or programmed telephony systems including PBX (Private Branch Exchange) and CTI (Computer Telephony Interface) functionality
• Tested Speech recognition, IVR, Chat, CTI
• Worked with Genesys call routing software
• Testing and defect tools (e.g. Rational ClearQuest and Quality Manager, Jira, Confluence, Test Rail, and BitBucket)
• Managed and coordinated testing resources to meet testing timeline and deliverables
• Worked with program management to understand and enforce Quality Assurance and Software Development Lifecycle processes and policies
• Provided QA time estimates on project activities and contributes to process improvement
• Completed projects deliverables within set timelines and quality standards
• Health Plan IT Experience
• Interacted with interfaces and internal groups as part of test support activities and new project implementations
• Managed the relationship with peers in IT and business for system(s) supported
• Communicated testing risks and issues to program and project management, including mitigation strategies
• Defined appropriate testing methods to employ to assure developed product conforms to requirements and design
• Accountable for Test Data Management, collection of requirements, evaluation of available data in repositories, ID gaps and owns test data provisioning tasks
• Identified, created and executed the appropriate test assets (strategy, plans, cases, scripts, metrics) to assure the developed application conforms to requirements and design
• Created and maintained test cases and defects in Jira
• Reviewed/approved all project related test assets for completeness and quality
• Coordinated /executed testing and capture results across multiple testing phases, including CIT, SIT, UAT, Regression and Load/Performance
• Performed defect management for logging defects in tracking tool, capturing status and collaborating with appropriate parties to assist in reproduction and resolution of defects through closure
• Ensured test data and environments are integrated into test planning
• Ensured all applicable SDLC and testing processes are followed in a Continuous Integrations approach
• Defined Performance Testing Strategy by identifying all 5 aspects of performance engineering which includes SA (software architecture), PVT (Performance Testing and Architect), CP (Capacity Planning), APM (Application Performance management), and PDR (Problem detection and Resolution).
• Defined and engineered the Performance Test strategy by initiating a performance discovery phase that needed to happen whereas my being the Performance Architect could understand the entire system including interactions with external systems.
• Responsible for Oracle Database testing and validations

Confidential

Mobility Test Lead

Responsibilities:

• Reviewed requirements for gaps, design and document test plans, test cases, and oversight of test executions.
• Responsible for oversight of captured defect and triage, troubleshoot issues, and assign defects to the appropriate development teams for resolution.
• Also troubleshoot environment issues and assist with test setup activities.
• Contributed to the sprint planning of an agile scrum methodology, provided oversight of all sprint planning activities.
• Participated in the design of a repeatable automation framework using HP QTP, designed Test Strategies, interfaced with Development Teams and Program Managers and provided test matric reports to upper management.
• Responsible for defining test governance and best practices.
• Managed and mentored on and offshore resources as well as resource planning. Involved in Release Management in an Agile methodology that included automated releases.

Confidential

Manager -Unified Test Engineer/Lead

Responsibilities:

• As member of the Enterprise Test Organization, lead development of the project test strategy, provide insight and test strategies.
• OSS/BSS experience and testing.
• Interface with Enterprise Architects and Development Leads to understand application design, interfaces and project scope.
• Administer VMware or HyperV virtual environments.
• Collaborate with Systems Administrators to determine SoftLayer architecture and deployments for private Clouds. Utilize SoftLayer mobile testing environments.
• Create VMware sizing of virtual machines and install software. Maintain VMware templates for test teams. Develop test plans and prepare test estimates
• Review test artifacts (both automated and manual) for best practices and standard compliance.
• Develop project test architecture for various test types as defined in the test strategy.
• Design testing approach to include both manual and automated test cases/scenario. Maximize test effectiveness across test phases by leveraging as much test automation as possible.
• Oracle database mining, testing and validation.
• Test VOIP consumer applications for customer facing applications. Utilized voice, SMS and voice messaging over the internet.
• Test IVR applications for tolerance of speech, grammar and call flows.
• Reduce test redundancy factoring in code, data and external interface availability.
• Monitor and provide technical advice to the Test Team(s) during test preparation, determination of test data requirements, for test execution and defect analysis.
• Prepare and execute Test Entry Reviews (TERs). Assess test exit review criteria and prepare test summary report.
• Ensure configurations and functionality accurate before installation into the production environment.
• Lead across the organization to ensure the successful delivery of defect free applications.
• Effect decisions which impact the costs, delivery schedule and quality of projects and programs across the enterprise.
• Work with Program Managers on Release Management in an Agile SDLC with Continuous Delivery.
• Involved in Release Management with automation and Continuous Integration
• Plan, prepare and manage test strategy for enterprise-wide software releases and projects. Manage defect tracking as needed.

Confidential

Lead Specialist

Responsibilities:

• Led manual and automated Messaging Team test efforts for the SitaTex online application, SitaTex IP application, LMA application, Type-X Online application and the BOCCI application.
• Utilized Agile/Scrum.
• Acted as Team Lead for all offshore and onshore resources.
• Performed virtual test lab sizing and administration for the Messaging Team.
• Led manual and automated test efforts for BagSmart Online application, BagJourney, AirFare, BagManager and World Tracerv for Baggage Portfolio.
• Used Selenium and Quick Test Professional 11 test tools as well as Quality Center ALM, HP UFT.
• Databases included were Oracle that integrated with RedHat and Linux
• Provided strategic test planning, roadmap and security threat modeling.
• Served as VMware Administrator which included sizing virtual test environments.
• Participated in interviewing and hiring new QA resources.

Confidential

QA Lead

Responsibilities:

• Led manual and automated l test efforts for the Search Information System (SIMS).
• Defined Agile user stories and developed automation process from the ground up.
• Conducted web testing and reported/ tracked all defects.
• Utilized digital media content streamed for hotel reservations and hotel interiors.
• Performed Selenium IDE, Remote Control testing and framework builds.
• Validated HLS for Intercontinental Hotel Resorts for devices that ran on OSX Snow Leopard or subsequent versions.
• Attended leadership strategy and daily Scrum standup meetings.
• Determined test tools and processes for web testing.
• Worked with Automation Team, determined test slated (in scope) for automated/manual regression.

Confidential

QA Lab Manager

Responsibilities:

• Defined architecture from the ground up. This was an integration certification process for a 3rd party partner that integrated testing for their core software products. Facilitated all communications with 3rd party integration test partners.
• Performed functional and performance automation certification testing using Mercury QTP and LoadRunner.
• Designed the certification integration score card documentation to be distributed to 3rd party partners.
• Identified and assembled the prerequisite certification information package.
• Researched and identified all integration manual and automated test tools.
• Negotiated all cost for hardware and software purchases for the certification lab.
• Defined and physically stood up test environment host server infrastructure.
• Identified and determined host server solution, sizing and requirements for test lab test environment.
• Defined and identified all human resources for the test lab.
• Worked within OSS/SDK development processes.
• Used SOA testing tools and Selenium web.
• Coordinated all certification integration test scheduling.
• Worked with Procurement and Facilities Teams.
• Maintained a pre-defined project budget and remained $35k under budget and saved $170K.
• Reported to upper management which included Directors and VP’s of all lab activities and statuses.
• Architected VMware virtualization infrastructure.
• Performed functional web testing with web browser protocols for HTTP, Socket Layer, FTP, POP, SMTP, TCP/IP and secure socket layer.
• Managed a team of eight Test Integration Analysts.

Confidential

Senior QA Engineer

Responsibilities:

• Performed all aspects of Quality Assurance testing that related to their internet, cable and phone service offerings.
• Prepared master test plans.
• Managed offshore QA resources and coordinated weekly team meetings.
• Conducted Digital Media Testing with the Uverse Cable Product.
• OSS/BSS experience by providing support to management functions, network inventory, and provisioning
• Performed web testing on Confidential & Confidential ’s U-Verse. Tested HLS on the U-Verse cable product.
• Defined automation processes.

Confidential

QA Team Lead/Manager

Responsibilities:

• Lead Performance and Functional test automation efforts.
• Health Care Software experience
• Built and implemented functional reusable test frameworks from the ground up
• Analyzed all performance test results and reported to upper management.
• Identified input test data related to performance testing.
• Managed the Performance Test Team which consisted of a DBA, Application Architect, Deployment Specialist, Network Specialist and Coding Development staff.
• Worked with applications built on the Linux operating system platform.
• Performed stress and performance testing, utilized LoadRunner and Performance Center tools.
• Designed and executed performance test simulations based on test plans.
• Verified that application performance met system requirements which included transaction response times, number of concurrent users and resource usage.
• Built functional test scripts for the HAC medical web application.
• Planned and coordinated functional automated regression test activities.
• Assisted in root cause analysis with Application Architects and Development Team.
• Designed, wrote, developed and executed tests that were scalable, repeatable and measurable for specified business requirements.
• Developed performance test plans. Established all test environment monitoring tools.
• Defined the manual and automation process for performance testing.
• Trained direct reports on various automation techniques and processes.
• Worked within OSS type development which promoted free redistribution and access to software products.
• Built and determined the performance test environment.
• Coordinated, built and distributed a functional virtual test lab with ESX.
• Performed VMware Lab Manager administrative duties. Used functional Scrum Master
• Executed Quality Center Administrator duties. Built and stood up a Citrix test environment which included all automation training and documentation and test environment monitoring with Mercury Site Scope.

Confidential

Senior QA Engineer Lead

Responsibilities:

• Built and maintained the automated functional regression and load testing environments (Mercury 9.1 Quick Test Professional, Win Runner, Load Runner, Mercury Screen Recorder (MSR) and Quality Center Administrator).
• Created VMWare virtual machine images and executed Mercury Win Runner 8.2, QTP 9.0 & 9.1 as well as server sizing for the Quality Center repository.
• Designed and built Win Runner, QTP and LoadRunner functional test scripts that regression tested company document software suite and batch processes.
• Established SDLC test practices and incorporated automated functional and load testing tools.
• Managed the entire automated functional and load testing activities.
• Provided and demonstrated proof of concept as it related to automated and manual test practices.
• Performed VOIP testing for technical solutions that mirrored the architecture of legacy telephone networks based on business models.
• Tested VOIP systems session controls and signaling protocols that controlled signaling, setup and tear down.

Confidential

Functional QA Lead

Responsibilities:

• Led functional manual and automated testing of statistical model redevelopment, eiDverifier, eiDconnect, DP, and Ehub.
• Led team and converted all manual functional regression test to Mercury Automation using Mercury Quick Test Pro.
• Validated updates to various SQL tables.
• Trained junior employees and all functional testing staff in automation and the SDLC process.
• Performed load and performance testing for all credit check applications.
• Taught weekly classes on test automation process. Implemented SDLC to the entire test team.
• Conducted multiple types of load testing, which includes Steady State, ramp up, Soak, and Scalability.
• Performed various forms of monitor testing such as network, application servers, web server and database servers. Performance data collected was executed from the Load Runner Controller.
• Used Load Runner to determine HTTP responses. These showed the number of HTTP status codes that indicated the status of all HTTP requests. Also, used to monitor transaction response times and transactions per second that passed or failed. This was determined by the Y-Axis and various Graphs.