SUMMARY:

• An experienced service delivery lead of complex training and learning components for multinational companies. A well - organized professional with over 12 years of various industry experience including Project Management understandings. Very detail oriented team player with exceptional communications skills and superior record of surpassing expectations.
• Seeking even greater challenges where my skills, knowledge, and experience will be utilized to their full potential.
• 12+ years of experience in Information Technology with specialization in service delivery and software quality assurance
• Build an Implementation plan as per the program design requirements
• Global monthly training/learning calendar planning and publishing.
• Experience in leading the team in various project releases.
• Cost projection experience with monthly and annual budgets including analytics of costs
• Delegating the work to the team for the successful delivery of training sessions and software releases
• Strong knowledge of Software Development Life Cycle (SDLC), QA Methodologies.
• Experience in Manual and Automated testing.
• Experience in planning, reviewing and execution of manual and automation scripts.
• Expertise in System, Functional, Regression, Smoke and Data-driven testing
• Knowledge in the Software Development Life Cycle - Business Requirements Analysis, Design, Development and Testing
• Effective combination of Logical, Analytical, Communication, Interpersonal and Documentation skills

PROFESSIONAL EXPERIENCE:

Confidential

Service Delivery Lead

• Build an Implementation plan as per the program design requirements
• Manage a team of internal and external training facilitators
• Manage the communication and coordination between multiple stake holders and Projects/ Programs
• Facilitate and Coordinate the training group Selection - identify and approve internal/external trainers
• Execution planning for all virtual and in-person sessions across the global team
• Build and foster relationship with the Program Sponsors and Stakeholders
• Manage and Report status as per program design needs
• Make Timely and informed decisions based on Program Objectives
• Plan training events in detail and execute them smoothly
• Manage and Moderate Social Learning Communities

Confidential

Automation Testing Lead

• Automation team lead for MMIS web portal Smoke, SIT, Functional, System testing and UAT testing along with automation test script creation.
• Assigning Tasks to team Members, approving time sheet and vacations request.
• Conducting meeting between SMEs and automation team member for knowledge transfer.
• Provide training to team members for automation tool.
• Analyzed CTCs for automation Testing.
• Created automation scripts using automation tool Selenium and Performed Positive testing, Negative testing, Error testing and Security testing.
• Execute Smoke and Regression testing on each new build.
• Executed test scripts, verified the actual results against the expected results and documented in the RMT.
• Maintain automation scripts for each environment.
• Enter Defects in Clearquest.
• Collaborated with development team to identify and eliminate any system bugs.
• Performed functional testing and System testing
• Worked with different states NH, DC, AK, ND and NY to help with functional and automation testing.

Confidential, GA

QA Analyst - Test Engineer

• Analyzed User requirements specifications and prepared Test Cases
• Created Test scripts Using TestDirector and enhanced the scripts by adding more checkpoints
• Performed Positive testing, Negative testing, Back end testing and Security testing
• Data verification and data integration test were done using SQL queries
• Conducted Regression testing on each new build
• Defect Reporting & Defect Tracking using TeamTrack
• Suggested functional changes to design team.
• Performing Admin role for TestDirector to create new projects and modify users responsibilities.
• Tested various text-hyperlinks and image-hyperlinks of different pages
• Tested the functionality of each screen to monitor proper navigation

Environment: TestDirector 8.0. TeamTrack 6.2,SQL, UNIX, Windows, Microsoft Office, Win XP, Java

Confidential, GA

QA Analyst - Test Engineer

• Captured requirements in the form of Use Cases, non-functional specifications and business rules.
• Involved in writing the test plan, test cases in Test Director and generated test scripts in Win Runner, Load Runner.
• All test cases were written based on business requirements, Use Cases and screen shots
• Back end testing was done to verify and validate data
• Data verification and data integration test were done using SQL queries
• Tested various text-hyperlinks and image-hyperlinks of different pages
• Tested the functionality of each screen to monitor proper navigation
• Recorded various scripts on different scenarios to run test automation.
• Used Test Director to store, tracking and reporting bugs
• Involved in Functionality, Black box, Integration, System, and Load testing
• Analyzed User requirements specifications and prepared Test Cases
• Performed manual testing for the entire application and reported the defects to the developer through Defect Manager

Environment: ORACLE 9i, SQL, UNIX, Windows, Win Runner, Load Runner, Test Director, Microsoft Office