SUMMARY:

• Test/Quality Assurance Engineer / Technical Analyst where strength in attention to detail, analytical/ problem solving skills, leadership and initiative is leveraged to improve quality and process improvements.
• More than 10 years of broad experience in QA/Testing, including automated testing
• Passion for quality software products/deliverables with work ethic to exceed expectations
• Strong analytical skills, ability to work in a fast, dynamic environment, meticulous, detail oriented, strong sense of ownership, proactive and good execution skills with demonstrated results to reduce risk
• Proven abilities in facilitation, elicitation, synthesis & analysis of facts and data from a variety of sources
• Oral presentation and solid writing skills to gather testing requirements, clearly convey project readiness status, risks/issues, test results
• Strong interpersonal skills, to help convey priorities and resolve conflict to maintain effective team and customer relations
• Solid foundation in web based testing and mobile platforms, data base testing, Agile and Waterfall environments

TECHNICAL SKILLS:

Test Tools: Selenium Webdriver, Ruby/Cucumber/Gherkin, QTP/QC, Rational Robot, WinRunner & TestDirector, Rational TeamTest

Defect Tracking: Rally, JIRA, TFS, TeamTrack, Rational ClearQuest

Languages for QA: PHP, Java, JS, C++, Json, XML, VB 6.0, VB.NET, PowerBuilder

Hardware: PC, Sun Ultra 10 ws, Apple, IBM mainframes

OS: UNIX, Solaris, Windows, Mainframe MVS/ESA/XA, CICS 3.3, AOS/VS

Databases/Tools/IDEs: Eclipse, JBoss Developer Studio, Jenkins, Git, Stash, IntelliJ, AWS S3, Vertica, MongoDB, SQL, SQL*PLUS, MS SQL Mgmt. Studio, DbVisualizer, Oracle/APEX, Teradata DB, PowerShell

PROFESSIONAL EXPERIENCE:

QA Test Engineer

Confidential, Cary, NC

Responsibilities:

• Work in a cross - functional Agile scrum team to provide QA solutions, including automation for the Core & Enhancements team’s suite of web applications. These apps support our donors and nonprofit organizations that partner with Fidelity Charitable to streamline charitable giving through technology.
• Participate in understanding and grooming of user stories, create QA tasks, test cases, execution and results. Documenting for UAT and prod validation.
• Functional QA automation (from a pre-existing framework) from writing BDD/Gherkin feature files to automating features/ stories via Selenium Webdriver
• Conduct product demos at iteration reviews
• Also supported a content management (CMS) project that used Drupal and leveraged templates and standardizing UX design

QA Engineer

Confidential, Raleigh, NC

Responsibilities:

• Perform QA Test/Analysis for Optum Care Delivery program specific to the Patient Portal development/testing. Patient Portal is an on-line web-based app where patients and clinical teams can collaborate on care.
• Focus of my role has been on UI/UX functional testing with some crossover to middle tier services and backend integration testing. Close team collaboration with developers, product owner, systems analyst, scrum master in an agile environment
• Have had to ensure requirements are elicited correctly. Active contribution to retrospectives to improve processes particularly to ensure acceptance criteria are captured in user stories
• Started recently to work with Selenium Webdriver on own initiative to help automate some basic functional UI smoke tests that are currently run manually

QA Test Engineer

Confidential, Morrisville, NC

Responsibilities:

• Perform QA/Test activities for ensuring the highest quality of a next generation ecommerce marketplace site for a collectibles industry leader. Working in a collaborative cross-functional, agile team consisting of product owners, s/w engineers, qa, and user experience. Some automation testing using Selenium Webdriver.

QA Test Engineer

Confidential, Raleigh, NC

Responsibilities:

• Testing a cloud-based Portfolio Management system at the data layer using Mongo dB. Testing activities include running shell scripts and Java script code to pull data. Analysis of results, documentation and close collaboration with dev and business in an Agile/scrum dev environment.

Sr QA Engineer

Confidential, Durham, NC

Responsibilities:

• Part of an Agile team to iterate quickly for a variety of applications that support Android and iOS platforms
• QA focus on code quality, performance and user experience from software to on-device testing from design, staging to production release
• Ensure that our test apps & SDKs integrate well including XML, JSON and REST-based APIs for 3rd party integrations with cloud-based web services and Big Data
• Work closely with other engineering teams and business users in a highly collaborative environment solving critical business problems from growth trends in digital display advertising
• Translate story requirements into testable features using test cases and test automation frameworks, but document and execute tests manually whenever necessary
• Participate in daily standup scrums, story grooming, iteration planning & retrospective meetings
• Regression and story/feature testing that leverages a broad range of tools/IDEs (Git, Eclipse, IntelliJ, Jenkins, SVN) to cover whitebox testing of the APIs, UI testing, Big data & the Cloud
• Test automation using Ruby underway at present

QA Engineer

Confidential, Cary, NC

Responsibilities:

• Worked in a semi-agile development team performing verification for a commercially successful Software as a Service (SaaS) software enterprise product. This product serves as the monitoring, provisioning and reporting tool for a major wireless carrier.
• Heavy use of SQL and using UNIX to validate data-base, processes running in shell and Perl scripts and testing to validate the application, UI, service & data layers includes performance testing, frequent regression tests, web application testing as well as limited test automation using QTP-QuickTestProfessional and QC-Quality Center. Played an active role in maintaining own test environment and creating test data while meeting aggressive hotfix and release schedules.

QA/Test Specialist

Confidential, RTP, NC

Responsibilities:

• Email Marketing & Social Media Marketing QA/Test Specialist for iContact’s fast-paced, AGILE php based Marketing site team. Also supported the Marketing team’s Creative Design team. Our work integrated our SaaS offering with 3rd party solutions such as Salesforce, Liveball, Wordpress including social media via a Facebook integration effort. Twice weekly hotfix deploy schedule in addition to monthly Sprint releases. Functional duties included interpreting and writing user stories for acceptance criteria and testing strategies, test execution and defect tracking in JIRA. Participate in backlog grooming sessions for hotfix releases and the monthly Sprint releases. Test automation efforts underway included converting our test cases to Feature File Format (Cucumber) for automation using Ruby.

Senior Systems Engineer

Confidential, Wash DC

Responsibilities:

• Provide Systems Engineering & Technical Analysis (SETA) support to the Confidential to modernize their legacy systems with a secure messaging infrastructure that implements a Service Oriented Architecture (SOA) approach through using Apache based FUSE COTS products for the SOA based NextGen SWIM Program. Functional areas encompass cross domain program and technical reviews (documents and meetings), delivering presentations/briefings to Confidential stakeholders and developing whitepapers. Analysis encompasses requirements, architectures, designs and Test/QA. Also supported PM activities to assess project risks and costs
• General knowledge developed in Enterprise Architecture, Security, Web Service technologies and Service Oriented Architecture (SOA)
• Focus has been on direct customer exposure and effective customer relationship management in a demanding setting. Have served the role of an effective communicator that bridges technical gateway between the business experts, project managers and the developers via teamwork, strategy, leveraging technical knowledge to deliver high quality documentation and analysis through frequent and timely reporting

Senior QA Tester

Confidential, Raleigh, NC

Responsibilities:

• Performed vendor management focused QA Testing at the Confidential (NCDPI) for a state-wide outsourced project. Responsibilities have enabled addition of business skills to technical background which includes manual and some automated testing using Rational Robot
• Participated in requirements and design phases to ensure quality with full product life cycle exposure
• Independently audited and verified vendor testing and deliverables for meeting of contractual obligations resulting in identification of numerous deficiencies
• Defined COTS-Acceptance QA processes for NCDPI and documented QA Plans, Test Plans, Test Cases, Defect Logs and other related documentation. Assisted with documenting Plans for Product Acceptance, SW Dev, CM, Deployment and Support (Used Rational UML templates and IEEE standard templates)
• On a daily basis, review defect case loads with oversight of vendor's bug tracking and CM processes
• Selected for QA advisory and planning role for the NC Reading First program (part of federal NCLB legislation)
• Served on Agency’s IT Satisfaction Survey committee and took initiative for data analysis and reporting of survey results to Agency CIO and Superintendents. Survey analysis method used as a model for subsequent surveys
• Initiated successful effort to revive automated testing by administering to enable enterprise access to Rational Robot within the Agency
• QA/Testing for Agency Legacy Migration applications in Oracle Application Express (APEX) using Agile/SCRUM methodology

Sr. Quality Assurance Engineer

Confidential, Raleigh, NC

Responsibilities:

• Improved quality of JAVA and web-based Metering Automation (AMR) software used by utilities via Integration, Regression, New Functionality, Sanity, and data base testing using Oracle, SQL scripts as part of qualifying UI data validity
• Developed Test Plan and Test Cases via Use Case approach that were selected for a Six-Sigma pilot effort
• Successfully met aggressive testing schedules with limited or non-existent requirements while trouble-shooting
• Proactive philosophy led to identification of numerous software design deficiencies prior to customer roll out
• Initiated process improvement effort to collect test blockage metrics consisting of incidents of UNIX / DCE / Encina environment / stability issues, configuration issues, build problems, and merge issues which routinely contributed to testing down time
• Test Automation & Defect Tracking:
• WinRunner test scripting for automation of most set-up regression tests completed
• Test case documentation entered into Test Director
• Rational ClearQuest used for software defect tracking and enhancements
• Leadership and Mentoring on demand: served as QA Test Team lead and provided training to new QA team members when needed

Confidential, RTP, NC

Responsibilities:

• Software Integration Tests of a US Army battlefield communications network management application called NMIP (Network Management Improvement Program)
• Significantly improved quality of the NMIP Preplanning subsystem prior to voluntary departure
• Co-authored the NMIP Software Integration & Test Operating Instructions

Systems Engineer / Test & Evaluation

Confidential, Washington, DC

Responsibilities:

• At the US Immigration and Naturalization Service HQ, held primary responsibility for the quality and coordination of user support resources for ACTS (Acquisition Control and Tracking System) used agency-wide throughout the US, including the US Border Patrol. Obtained a DOJ Top Secret clearance
• Achieved excellent rapport with INS and Confidential staff working on INS-ITP contract
• Successfully ported ACTS to a Sequent UNIX platform from a legacy platform with all testing completed within 2 months & reporting and correction of 117 software defects within this accelerated time frame

Software Quality Assurance Specialist

Confidential, Washington, DC

Responsibilities:

• Acceptance testing of Automated Commercial System (ACS) programs for the US Customs Service while achieved exceptional rapport with USCS employees & customers
• Test scenarios run in an IBM mainframe environment with processes conforming to SDLC standards. Obtained a US Treasury Background Investigation (Full B.I.) clearance

Member of Technical Staff

Confidential, Greenbelt, MD

Responsibilities:

• Served with the Compton Gamma Ray Observatory (GRO) launch team on Shuttle mission STS-37 and GRO mission ops support at NASA-Goddard Space Flight Center in Greenbelt, MD
• Initial experience in role as QA of mission critical software components for NASA's Goddard Flight Dynamics Operation in an IBM mainframe environment which achieved SEI CMM level 3