Software Test Technician Resume GA - Hire IT People

SUMMARY:

Enthusiastic, results - oriented with experience in software quality assurance, technical support, and customer service industries.
Proven ability to resolve issues and maintain highest quality standards in fast-paced environment.
Excellent communication, collaboration, and team-building skills used to implement, manage, and complete projects.
Provide top-level customer experience.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, GA

Software Test Technician

Responsibilities:

Created test cases, ensuring full coverage for implementation requirements.
Executed feature and regression tests, verifying product features and stability and providing management with assurance of product quality.
Performed defect entry and management, correcting all major defects prior to application release.
Assisted in implementing both Waterfall and Agile testing processes and procedures, resulting in formalized, quantifiable QA programs.
Evaluated software to be used in testing process, determining most appropriate application to improve testing efficiency.

Confidential, Atlanta, GA

Project Manager / Test Lead

Responsibilities:

Created individual functionality / quality test scripts based on business specifications.
Organized participants for, and participated in, user acceptance test (UAT) cycles.
Verified and documented all discoverable defect results from testing and provided UAT status reports to upper management.
Supported application development team, monitoring and verifying defect corrections in conjunction with supervising UAT sessions.
Worked with customers and multiple levels of product management, providing and receiving feedback and suggestions for UAT process improvements.
Maintained accurate records, documenting each step of testing process.
Updated skill sets continually, conducting technical implementation of projects.

Business Analyst

Confidential

Responsibilities:

Assisted product managers, defining requirements for requested enhancements to applications.
Developed and documented test plan for specified enhancement, creating comprehensive functionality / quality test scripts.
Acted as 2nd-level support liaison between business group and front-line technical support personnel, enabling business group to focus on product development and ensuring quick response times to support issues.