SUMMARY:

• Application Lifecycle Management /Change/ Release & Environment Management /Quality Control, Assurance /Testing & Defect Management and Delivery Management Expertise.
• Dedicated QA Delivery and Change Manager with more than 16 years of continually progressive experience in delivering comprehensive technical leadership involving management expertise related to the planning, coordinating, executing, reporting, deployment of technical and functional testing projects in diverse industries.
• Adept in cross - functional support, supplier relationships, SAP implementations, Agile and matrix environment structures.
• Distinguished for effectively providing leadership, support, and serving as a technical leader representative of testing and quality control best practices.
• Optimistic problem-solver with success in aligning business and technical vision to initiate and implement innovative business technology solutions.
• Professional member of Institute of Electrical and Electronics Engineers Consultants Network (IEEE).

AREAS OF EXPERTISE:

Strategic Technical Leadership Budget Management Agile/Scrum Software Development Waterfall, SDLC Methodologies DevOps Processes Resource Management - size 5 to 40 Offshore Relationship Management TCoE Stakeholder Engagement SDET Vendor selection process Test, Defect & Quality Management Environment, Change & Release Management KPI Reports Continuous Integration Test/ BAU/Production Testing Process Improvement Product Development Software Quality Management Standard Operating Procedures Smart Meter - Digital Energy Services

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta

Test Manager

Responsibilities:

• Lead business and QA Analysts in successfully delivering an end to end testing project
• Defined, created, establishment and implement testing processes, framework, and approach
• Establish quality assurance best practice, testing tools implementation and rollout
• Coach and mentor business and testing resource on processes, procedure and tools
• Establish testing traceability, engage with stakeholders from business and wider IT groups to deliver testing and QA objectives
• Collaborate with technical and business resources in setting up, provisioning test environments

Confidentia

SI Defect Release Manager

Responsibilities:

• Defined defect management procedure, release processes and protocol with multiple stakeholder representatives
• Managed several organizations resolution teams -onsite and offshore resource pool
• Introduce process improvement on defect management practices and getting the best value out of people, process & tools.
• Verify HP ALM, Loadrunner, Selenium data alignment - defects mapped to test instances, ALM fields/attributes restructuring. Ensure defects are retested and closed in a timely manner.
• Interfaces with Triage groups to identify root cause of defects and routing to relevant resource
• Assign defects to several fix organizations for resolution, coordinate the fix release into appropriate test environment, utilized DevOps principles to automate code releases
• Review of all defects in “Not Closed” statuses, push for resolution.
• Mentor resource on processes, procedures, and introduce process improvement steps.
• Chair daily defects review meeting - engaging with technical, business, program and testing representatives from several energy organizations to analyses and route testing issues / defects effectively.
• Produce defects stats reporting as required to several stakeholders.

Confidential

Test Manager

Responsibilities:

• Successfully utilizes V model, ITIL, and Agile methodologies to support the comprehensive program
• Defined, created, establishment and implementation of testing processes, framework, and approach for SAP greenfield program involving Finance, PTM, MM, MDM, OtC, PtP modules
• Leveraged the use of HP ALM, LoadRunner, and QTP/UFT for test planning, execution, defect management, and reporting. Integrate HP tools with Solution Manager for bugs/defects/issues resolution.
• Facilitated the use of Solution Manager for requirements traceability matrix with HP ALM.
• Orchestrated application releases process - manual / automated into the testing environment while maintaining the direct path to live testing activities within the Pre-Live environment.
• Meticulously planned and estimated test phase time and resources for project testing activities, BAU/Regression.
• Interface with Programme Directors and service management delivery teams from vendors in ensuring quality gates checks are adhered to.
• Acted as a DevOps initiator champion, contributed to setting up test and release automation processes as part of the SDLC activities
• Liaised with both internal and external stakeholders consisting of Project Managers, BA, Solution Architectures, Developers, Engineers, and Business SMES to share up test coverage.
• Actively managed a 12-member core team consisting of Test Leads, Analysts, and Testers.
• Developed test strategy and approach for system, System Integration, UAT, OAT, Disaster Recovery, Performance, Security, Regression, and Automation testing.
• Defined and implemented new quality gates and acceptance criteria in collaboration with resident technical and deployment teams, as well as 3 rd party suppliers.
• Introduced testing governance to more precisely monitor control testing processes and coordinate functional and non-functional testing activities.
• Coordinated code / transport releases with SAP Solution Manager / ChaRM into appropriate environment for project and BAU testing.
• Launched defect, bugs, and issues, change management processes, which enhanced internal efficiencies.
• Minimized the number of defects and bugs found in production through process improvements.
• Developed and implemented the management of application releases and path to live channels
• Established the Testing Centre of Excellence (TCoE), which created a testing team dedicated to providing and testing services for organisations.
• Create ITOM, peer reviewed and approve standard operating procedures (SOPs) and environment procedures (SOEs)
• Coordinated releases check in and check out activities per go live

Confidential

Quality Assurance Manager

Responsibilities:

• Spearheaded all aspects of the management of System, System Integration, UAT, DR, OAT, and NFT testing windows and defects resolution processes as part of several SDET projects.
• Defined and implemented application release management process from QA to Production environment.
• Led the testing and quality control of financial application projects and BAU testing demands across the bank, which included infrastructure upgrade, BI reporting, Master Data management, Confidential Test Systems/Live Proving, Mobile & Digital banking, SAP FICO, and FATCA.
• Management relationship between 3 rd party and vendor service delivery teams to ensure quality assurance processes are met.
• Continually assessed business requirements, use cases, high/low design documents for readiness.
• Used Jenkins, ChaRM and automation process in approving each package release to the test environment and Pre-Live, which was after close management and coordination of release and test environment planning.
• Orchestrated testing for business reporting, SSRS cards, payments, and CRM projects.
• Actively provided test guidance and support to junior team members and business users.
• Launched new Quality Assurance processes to better manage Master and Reference Data - SSIS/SSRS, and enhanced change management process improvement schemes.
• Led all testing and Quality Control activities related to financial application projects and BAU testing demands throughout the bank.
• Lead verification and validation of the latest SimCrop releases and patch testing project, interfaced with BA, Financial Analysts and Bankers to identify requirements, setup test environment, create test coverage, test cases, execute and troubleshoot testing issues
• Utilized DevOps to continuously release application developments into live environment
• Streamlined data migration testing and dress rehearsal for business reporting, SSRS cards, payments, and CRM projects.
• Consulted with suppliers to better comprehend and connect with their Quality Assurance processes, defects, and service management system, which required weekly testing reporting.
• Aligned test plan milestones with project milestones in support of meeting project deadlines.
• Achieved traceability and test coverage for test activities across all projects.

Confidential

Testing Defect Manager

Responsibilities:

• Led the development of a defect management strategy, which was adopted as the overall Test Management strategy after approval by both business and technical leads.
• Directed the daily testing and defect triage daily meeting to address defect fixes and negotiate project delivery dates with various stakeholders.
• Reviewed exit criterions prior to final sign off of the testing phase.
• Played an active role in determining the test approach and test strategy documentation.
• Proactively retested defects and updated statuses to accurately reflect defects.
• Utilized HP ALM and Excel templates to create daily KPI reports.

Confidential

Test & Release Manager

Responsibilities:

• Defined and implemented test and release management processes, and verified that automated testing was in coordination with specific test scenarios.
• Partnered with Subject Matter Experts and Test Analysts to develop test requirements, conditions, and artefacts.
• Delivered quality as a service for the bank’s regulatory reporting system program.
• Oversaw production sign off activities for each release with both manual & automation steps, which included collaboration with business and technical teams to sign off the project check list.

Confidential

Testing Defect Manager

Responsibilities:

• Setup customize and administer HP tools.
• Train, mentor Testers in using testing tools, set-up processes for management defect.
• Prioritized defects for resolution, worked with the business to ascertain, draft possible workarounds and managed the workaround testing with the business with agreed signoffs.
• Managed all defects from SAP CRM testing phases; SIT, RBT, BIT, Regression & UAT daily defect resolution meetings.

Confidential

Global Test Manager

Responsibilities:

• Coordinated deployments check in / check out validation steps in production as part of release and change management procedure.
• Utilized SAP ChaRM to manage transport into necessary QA/ Pre-Live environment for testers
• Coordinated codes/transport releases into multiple test environments.
• Responsible for the management of SIT, UAT, Day-In-The-Life and Regression testing organization and tracking for gERP/Stop & Go, and COMPASS projects.
• Managed and coordinated manual / automation testing processes