PROFESSIONAL SUMMARY:

• Overall 15 years of IT Experience having expertise in Release Management, Test Environment Management & Coordination and QA Project Management with good inclination towards technology.
• Demonstrated ability to manage project releases end - to-end, from the planning of release content till actual release deployment to production in collaboration with Business, PMO, Development, Testing, Infrastructure Teams and Vendor Applications.
• Demonstrated ability to coordinate with cross-functional work teams and multi-vendor teams towards successful project completion.
• Ensured code promotions across QA, UAT, Performance, Staging, Training and Production Environments.
• Efficiently managed code versions across environments and ensured production code retrofit into Test Environments at regular intervals.
• Ability to deliver projects against agreed scope, budget, schedule and Customer expectations.
• Effectively communicated on the release contents, deployment maintenance activities, application functionality impacts across the organization to ensure all the teams are aligned with the deployment.
• Managed and Approved CR Process across teams for code release preparation.
• Conducted Weekly Release Meetings with all Stake holders to discuss on current and forthcoming releases
• Efficiently managed test environment issues, test data issues and managed QA/UAT Test activities
• Conducted Root cause analysis on the issues and organized lessons learned sessions.
• Coordinated the Release Command Center on the production night of deployment.
• Demonstrated effective leadership and analytical skills.
• Excellent communication skills including presentations and negotiations to Senior IT and Business leaders
• Managing client expectations by ensuring the delivery of the highest quality service.
• Good conflict management and prioritization skills.
• Ability to understand and document project requirements and dependencies.
• Ability to manage multiple projects simultaneously and under pressure.
• Internal and External Stakeholder Management.
• Published daily status reports, weekly dashboards and conducted defect calls and triage calls as needed.

TECHNICAL SKILLS:

• C, C++
• SQL
• Windows, Unix, DOS
• Telecom, Health Care, Banking.
• HP QC, JIRA, Test Rail, MS-Visio, MS- Excel, MS-PowerPoint, MS-Word, MPP (2007 & 2010), Testing Tools..
• Agile, WaterfallV-Model.

PROFESSIONAL EXPERIENCE:

Confidential

E2E Test Release Manager

Responsibilities:

• Prepare and Publish E2E Release Scope.

• Keeps track of the project status right from the project intake through Go Live.
• Participate in Agile Stand up and Sprint planning meetings.
• Manage all necessary coordination across different work streams to drive the project smoothly.
• Liase with Business, Development, QA, Environment & Operations team on day to day basis to track software code deployments across platforms.
• Keep track of all IT Domain Test Milestones stay on Target and re-plan if necessary.
• Keep track of software code versions across test and staging environments all the way to production.
• Identify all Impacted Applications.
• Make sure all applications are planned in the test environments by the environment planning team.
• Make sure code delivery is on track per the expected date.
• Identify Test/Data Dependencies.
• Publish Daily Test Status Report.
• Responsible for Test Release Sign off.
• Host daily status calls with stakeholders on the project status.
• Actively monitor for Defect Resolution.
• Identify Release Gating Defects in collaboration with Business team and prioritize them.
• Publish Release Closure Summary post production deployment.

Confidential

Global Test Release Coordinator

Responsibilities:

• Perform Global Test Coordination for the IT Project Releases in Confidential .
• Keeps track of the project status right from the project intake through Go Live.
• Manage all necessary coordination across different work streams to drive the project smoothly.
• Liase with Business, Development, QA, Environment & Operations team on day to day basis to track software code deployments across platforms.
• Keep track of all IT Domain Test Milestones stay on Target and re-plan if necessary.
• Responsible for program level release pre-test kick off and project phase closeout.
• Pre-Release activities include
• Identify Test Groups (leads/managers)-System/Intersystem/UAT/Client/E2E/Vendors.
• Identify all Impacted Applications.
• Make sure all applications are planned in the test environments by the environment planning team.
• Make sure code delivery is on track per the expected date.
• Identify Test/Data Dependencies.
• Schedule Test Kick-off call.
• Create Test Plan and Overall Test Execution Plan.
• Release Activities Include
• Publish Daily Test Status Report.
• Host Daily Test Status Calls.
• Monitor all test group test status, Coordinate Mitigation Plans as necessary.
• Monitor all defects for each test group/application (know what defects exist).
• Host UAT Handoff Meeting and support UAT Execution.
• Host SWAT Calls as needed.
• Project Phase Closeout Activities Include
• Prioritize the defects and identify Gating Defects. Work with Business to analyze the Impacts.
• Host Gating Defect Call.
• Create Acceptance Criteria Document.
• Document all defects that were deferred.
• Make sure all documentation was included on Project Test Documentation Site.
• Provide Lessons Learned.

Confidential

Test Environment/ Release Manager

Responsibilities:

• Managed project releases end-to-end, from the planning of release content till actual release deployment to production in collaboration with Business, PMO, Development, Testing and Infrastructure Teams .
• Managed environment outages /triages across all Test Environments in collaboration with IT workstreams.
• Reviewed and Approved the CR Process across teams for code release preparation.
• Managed and maintained Code baseline versions for QA environments.
• Managed and ensured production code retrofit into Test Environments at regular intervals.
• Maintained Environment Outage Tracker sheet for all environment outages and conducted root cause analysis call.
• Coordinated with cross-functional work teams and multi-vendor teams towards successful project completion.
• Coordinated for Backup/Restore of any application with the application/environment teams based on the need.
• Worked closely with Environment team on test environment planning and mapping against releases.
• Coordinated with Environment team for application IP/hostname/port and login credentials.
• Managed Hardware Issues / Access Issues by working with IT Server Engineering Teams.
• Effectively communicated on the release contents, deployment maintenance activities, application functionality impacts across the organization to ensure all the teams are aligned with the deployment.
• Conducted Weekly Release Meetings with all Stake holders to discuss on current and forthcoming releases
• Published daily status reports, weekly dashboards and conducted defect calls and triage calls as needed.
• Managing Front Office Testing (Major Projects and LCRs) and ensuring timely delivery of projects per agreed upon scope and timeline.
• Reviewing and Approving project LOE.
• Ensuring proper utilization of human resources.
• Defining responsibilities and reviewing deliverables
• Track and Monitor the Testing Status.
• Publish Daily / Weekly Test Status Reports.
• Host daily test status calls with the project team.
• Host defect triage calls as needed.
• Ensure smooth UAT Handoff.
• Provide support for Production Issue Triages.
• Managing Onshore / Offshore Test Execution.
• Studying the entire application management process, procedures, identifying areas for improvements and implementing the same
• Appraising the performance of the subordinates and recommending pay hikes and promotions
• Assigning the work from functional & technical perspectives
• Establishing & Monitoring the processes for Issue Management, Change Management and Quality Management
• Reviewing the status of the project and taking corrective measures as required.
• Training and mentoring of the team members
• Providing strategic and tactical direction to the team.

Confidential

Release Manager

Responsibilities:

• Coordinating with Development Streams, Testing Stream & Infrastructure Stream for Release Planning.
• Coordinating with Development Streams, Testing Stream & Infrastructure Stream for Code deployments into Test Environment.
• Conducting Weekly Release Meetings with all Stake holders to discuss on current and forthcoming releases.
• Sharing Release plan with STC-PMO and getting approvals for code deployments into production.
• Publish the Release plan across organizations so all the teams are aligned on the Release contents.
• Preparing Weekly Status and Deployment committee Status Reports and sharing it with STC-PMO
• Preparing Issue List on weekly basis and sharing it with STC-PMO.
• Approving Configuration Changes into Production after verifying the Impact Analysis Form.
• Conduct Lessons Learned Sessions post production implementation and circulate among across organization.

Confidential

SIT/UAT Test Environment Release Manager

Responsibilities:

• Coordinate between SIT/UAT/BSIM and development work streams for deployments and integration.
• Manage and maintain baseline versions for SIT/UAT environments.
• Coordinate between Technology work streams, Unix System and network teams for resolving any environment defects/issues.
• Record and maintain inventory of hardware used in SIT environment i.e. machine details, Test handset details, db details, login details.
• Capture server utilization/load i.e. cpu, memory and disk space and report to management and Technology work streams
• Manage and maintain release versions for SIT/UAT
• Create dashboard for SIT and UAT Environment deployments.
• Manage and maintain environment defects and report.
• Report environment outages/downtime for application component, network, server, and database.
• Produce SIT/UAT environment documentation like architecture diagrams, process documents, Visio diagrams on CR deployments into SIT and UAT.
• Arrange for Backup/Restore of any application based on the request.
• Coordinate application/environment builds
• Coordinate with SIT Team to perform Environment smoke test for all deployments.