PROFESSIONAL SUMMARY:

• Around 8 years of Qualitative Experience as a Business Quality Assurance Lead Analyst with thorough functional knowledge and competency in both issuing and acquiring platform in Banking - Credit Cards Domain. ( Around 6 years of onsite experience)
• Currently working as a Lead Quality Assurance analyst for Global Payments.
• Worked as a specialist on Merchant On boarding and Acquiring System for Global Payments in Confidential, Philippines.
• Proficient knowledge in Vision PLUS modules - CMS, FAS, ITS and TRAMS with a limited exposure to ASM, CTA, CDM and MBS modules.
• Excellent knowledge on end to end Credit Card testing for both issuing and acquiring platform.
• Liaising with the Business analyst, and develop the strong understanding of the business processes and system requirements.
• Performed end-to-end mobile brand certification testing on iPhone, iPad, Android phone and tablets. Involved in the launch of mPOS (Mobile Point of Sale) solution app for retail and restaurant market.
• Coordinating the key stakeholders on the project (Automation & Manual) - Client, Business, Operations, Development, Testing Team and Production Support.
• Exposure towards identifying Metrics derivation, Project Mid Term Health Check report, Project Closure Presentation and Exit Summary reports.
• Well versed with the Quality Assurance, Defect Prevention and Defect Tracking Methodologies.
• Establishes own milestones in line with the business requirements, sets objectives for the team and delegates assignments, monitor and review activities of the team member.
• Proficient knowledge on working with Test Management tool such as Quality Center (QC) 9.0, 10.0, 11.0, ALM, Excel based macros, effective and time saving status reporting skills.
• Competency in working with automation testing using automation tool QTP. Responsible for script development, updating the Object Repository, actions, checkpoints and maintaining the scripts based on the requirement in the provided framework.
• Efficient knowledge on OWASP (Open Web Application Security) security threats, web based security testing and OWASP testing framework.
• Knowledge on writing SQL queries to extract report from the database.
• Expertise in preparing automation Test Plan, Test Strategy, Test Estimation, Test Environments, Test Scripts, Test Data, Test Log, Bug Reports, Execution, Test Deliverables and Monitoring & Control for automation Suits. Deployment, Maintenance, Troubleshooting and optimization of Test Environment
• Work experience spans over Functional Testing, Compliance Testing, User Acceptance Testing, and System Acceptance Testing.
• Involved in various automation initiatives like smart status, QC automation and daily status trackers.
• Ability to effectively manage time and ensure completion of wide variety of tasks.

TECHNICAL SKILLS:

Operating System: Windows XP,7,Citrix System, Unix, Mac OS X

Environment: Mainframe, Java, Web based Portal

Database: DB2, Oracle, SQL Server

Internet Tools: Selenium, QTP 11.0, Quality Center- ALM, Vision Plus, POS terminals, Confidential automation framework, Visa/Master Simulators

Languages: C Programming, SQL, VBA, VB Script, XML.

Other: Excel macros

FUNCTIONAL  MANAGEMENT AND LEADERSHIP SKILLS:

• Mentoring, Training, Career Planning, Performance & Productive Evaluations, Leading team of 4 resources
• Effective resource, logistic & environment planning for minimizing risk, costs and redundancy management.
• Risk management - Identifying Risks, quantifying risks, setting up mitigation plans and responses in place.
• Looking & resolving into the day-to-day activities/issues of resources and delivering the releases on time.
• Excellent communication and interpersonal skills with proven abilities in client - team co-ordination and conflict management capability.
• Ability to accurately log defects, escalate issues and risks and provide accurate management reporting.
• Involved in identifying Metrics derivation, Project Mid Term Health Check report, Project Closure Presentation and Exit Summary reports

PROFESSIONAL EXPERIENCE:

Confidential

SIT/SAT Lead, Atlanta

Responsibilities:

• Working closely with all work-stream owner to develop and maintain the overall SIT strategy.
• Develop SIT master plan outlining the sequence of activity and validation to be performed during the course of SIT execution effort
• Coordinating with all the work-stream owner to identify the test data needed to facilitate the execution of integrated test conditions
• Coordinating and performing end to end testing of all systems (Merchant Boarding, Transactions, IVR, CTI, Settlement & Accounting, Disputes, Merchant Portal, MAS, and Clearing & Settlement & ETL with in Global Payments.
• Schedule daily/weekly meeting to track and review action item, risk and issue logs. Provide meeting notes and daily/weekly status report to all project stakeholders
• Coordinating and facilitating the cross-functional issues/risk resolution at project level.
• Weekly review with PMO and client executives to discuss overall updates and items that needs escalation.
• Create system acceptance testing plan and coordinate execution phase.
• Own specific weekly, monthly, and adhoc assignments etc
• Facilitate completion of SAT testing for the overall commercial launch. Seek sign-off for the launch from all key business stakeholders
• Contribute ideas for continuous improvement of the different function involved with the program.

Confidential

SIT/SAT Lead, Atlanta

Responsibilities:

• Working closely with all work-stream owner to develop and maintain the overall SIT strategy.
• Develop SIT master plan outlining the sequence of activity and validation to be performed during the course of SIT execution effort
• Coordinating with all the work-stream owner to identify the test data needed to facilitate the execution of integrated test conditions
• Coordinating and performing end to end testing of all systems (Merchant Boarding, Transactions, IVR, CTI, Settlement & Accounting, Disputes, Merchant Portal, MAS, and Clearing & Settlement & ETL with in Global Payments.
• Schedule daily/weekly meeting to track and review action item, risk and issue logs. Provide meeting notes and daily/weekly status report to all project stakeholders
• Coordinating and facilitating the cross-functional issues/risk resolution at project level.
• Weekly review with PMO and client executives to discuss overall updates and items that needs escalation.
• Create system acceptance testing plan and coordinate execution phase.
• Own specific weekly, monthly, and adhoc assignments etc
• Facilitate completion of SAT testing for the overall commercial launch. Seek sign-off for the launch from all key business stakeholders
• Contribute ideas for continuous improvement of the different function involved with the program.

Confidential

SIT/SAT Lead, Atlanta

Responsibilities:

• Working closely with all work-stream owner to develop and maintain the overall SIT strategy.
• Develop SIT master plan outlining the sequence of activity and validation to be performed during the course of SIT execution effort
• Coordinating with all the work-stream owner to identify the test data needed to facilitate the execution of integrated test conditions
• Coordinating and performing end to end testing of all systems (Merchant Boarding, Transactions, IVR, CTI, Settlement & Accounting, Disputes, Merchant Portal, MAS, and Clearing & Settlement & ETL with in Global Payments.
• Schedule daily/weekly meeting to track and review action item, risk and issue logs. Provide meeting notes and daily/weekly status report to all project stakeholders
• Coordinating and facilitating the cross-functional issues/risk resolution at project level.
• Weekly review with PMO and client executives to discuss overall updates and items that needs escalation.
• Create system acceptance testing plan and coordinate execution phase.
• Own specific weekly, monthly, and adhoc assignments etc
• Facilitate completion of SAT testing for the overall commercial launch. Seek sign-off for the launch from all key business stakeholders
• Contribute ideas for continuous improvement of the different function involved with the program.

Confidential

SIT/SAT Lead, Atlanta

Responsibilities:

• Demonstrating that all the system functionality related to AMEX Opt Blue integrates appropriately and is compliant with American Express systems.
• Identify testing requirements which includes test scope, test conditions, interfaces, environment which was to be tested against Amex during SIT/Certification testing.
• Coordinating between Amex and Global Payments to certify all the test condition identified for this program.
• Liaising with business to formulate the SIT Strategy, Master SIT Plan document, conduct walkthroughs and reviews with Client/Test Manager/Dev Team/BA.
• Coordinating and performing end to end testing of all systems (Merchant Boarding, Transactions, IVR, CTI, Settlement & Accounting, Disputes, Merchant Portal, MAS, and Clearing & Settlement & ETL with in Global Payments.
• Weekly review with PMO and client executives to discuss overall updates and items that needs escalation.
• Align with all work stream owner to initiate the creation and validation of OPI Test Environment; data needed for internal testing and arrange all the needed setup to facilitate the data transmission between one systems to another.
• Assist with project management deliverables including schedules, meeting minutes, building project charter, attending meetings and session for all phases of a project. (example: planning, execution, status meetings, requirement sessions, vendor meetings..)
• Own specific weekly, monthly, and adhoc assignments etc
• Participate in inter-departmental workshop or other meeting and gain exposure to other areas of the program.
• Contribute ideas for continuous improvement of the different function involved with the program.

Confidential

Test Lead/Onsite Consultant, Atlanta

Responsibilities:

• Defining the scope of the work, any scope changes being formally documented, conduct re-planning session, and results of re-planning session should be communicated across.
• Identifies, communicates and manages project risks.
• Review/Discuss UAT plan and work closely with business/third party (Recombo/Apriva) to perform user acceptance testing.
• Prepare checklist on the item that needs to be validated prior to UAT.
• Conduct Pre-UAT session to discuss any open issues/concerns.
• Set the expectation and define the scope of UAT clearly.
• Performed end-to-end mobile brand certification testing on iPhone, iPad, Android phone and tablet and was involved in the launch of mPOS (Mobile Point of Sale) solution app for retail and restaurant market.
• Conduct feedback session and meeting before moving to production
• Communicate technical issues to business in an urgent/timely manner to facilitate resolution.
• Responsible for coordination, communication, execution and management of project.
• Ensure all testing defects are reported, assigned, worked and resolved according to the project schedule.
• Organize the status meetings and send the Status Report (Daily, Weekly etc.) to respective reporting manager.
• Ensure the timely delivery of different testing milestones.

Confidential

SIT/SAT Lead

Responsibilities:

• Demonstrating that all the system functionality related to AMEX Opt Blue integrates appropriately and is compliant with American Express systems.
• Identify testing requirements which includes test scope, test conditions, interfaces, environment which was to be tested against Amex during SIT/Certification testing.
• Coordinating between Amex and Global Payments to certify all the test condition identified for this program.
• Liaising with business to formulate the SIT Strategy, Master SIT Plan document, conduct walkthroughs and reviews with Client/Test Manager/Dev Team/BA.
• Coordinating and performing end to end testing of all systems (Merchant Boarding, Transactions, IVR, CTI, Settlement & Accounting, Disputes, Merchant Portal, MAS, and Clearing & Settlement & ETL with in Global Payments.
• Weekly review with PMO and client executives to discuss overall updates and items that needs escalation.
• Align with all work stream owner to initiate the creation and validation of OPI Test Environment; data needed for internal testing and arrange all the needed setup to facilitate the data transmission between one system to another.
• Assist with project management deliverables including schedules, meeting minutes, building project charter, attending meetings and session for all phases of a project. (Example: planning, execution, status meetings, requirement sessions, vendor meetings..)
• Own specific weekly, monthly, and adhoc assignments etc
• Participate in inter-departmental workshop or other meeting and gain exposure to other areas of the program.
• Contribute ideas for continuous improvement of the different function involved with the program.

Confidential, Atlanta

Test Lead/Test Co-ordinator

Responsibilities:

• Working closely with client for project initiation, requirement gathering and requirement analysis as a Business Quality Assurance analyst.
• Delivering release estimations and preparing release schedule based on Confidential Standard estimation model.
• Preparation of Test Strategy/Test Plan document, conduct test plan walkthroughs and reviews with Client/Test Manager/Dev Team/BA.
• Review of Test artifacts - Test Condition, Test Scripts and Test Data Preparation
• Allocation & Review of tasks assigned to the team, monitor and guide the team in preparation & execution technically as well as from product knowledge standpoint.
• Work experience spans over Functional Testing, Compliance Testing, User Acceptance Testing, and System Acceptance Testing.
• Preparation of Project Dashboard, Execution Sheet, Test Environment, Test Data V&V, Call Notification.
• Identify potential risks and suggest mitigation plan
• Responsible for submitting Milestone tracker, QA checklist readiness doc and execution metrics report.
• Database testing to ensure no breakage in any of the business entity and their respective attributes.
• Defect Management using HP Quality Center Test Management tool.
• Defect tracking during various phases of STLC.
• Specialized in QA for all the production deployment and patching calls.
• Co-ordinate & organise daily call for current status, issues, concerns with onsite Client/Test Manager/Dev Team/BA for issues/concerns resolution.
• Preparation and review of standard smoke test suite as well as regression test suite based on the changing requirements for MEA-US On boarding Application.
• Working closely with Confidential Dev team and business for possible solutions on tracked issues.
• Preparation of Confidential Standard project dashboards, weekly status reports, Release closure reports.